WrongnumberNo oneon thelineComputerilliterateTransferdoesn'tpick upAcctfrozenby stateCalls youwrongnameDon'tknow theirsecurityquestionCallsfor theCEOYou canhear the TVin thebackgroundMikemakes toomuchnoiseRefuses togiveinformationProbablyafraudster"And you'regoing totransferme?"LanguageLineCalldropsCallingfrom avehicleActuallysaysthank youPets/kids inbackground"There'sno BofAnear me"Parentcallingfor childAudioissueIn-housetransfer"Just callingforinformation"Talker (5+minutecall)LostcardComplaint102CardDecline"Hold onlet me geta pen"Lost/stolenCardAbusivecustomerTalking tosomeoneelse in thebackgroundThinksyou knowthe otherreps"I alreadyhave theirnumber"Standard2.5-3minutesWrongnumberNo oneon thelineComputerilliterateTransferdoesn'tpick upAcctfrozenby stateCalls youwrongnameDon'tknow theirsecurityquestionCallsfor theCEOYou canhear the TVin thebackgroundMikemakes toomuchnoiseRefuses togiveinformationProbablyafraudster"And you'regoing totransferme?"LanguageLineCalldropsCallingfrom avehicleActuallysaysthank youPets/kids inbackground"There'sno BofAnear me"Parentcallingfor childAudioissueIn-housetransfer"Just callingforinformation"Talker (5+minutecall)LostcardComplaint102CardDecline"Hold onlet me geta pen"Lost/stolenCardAbusivecustomerTalking tosomeoneelse in thebackgroundThinksyou knowthe otherreps"I alreadyhave theirnumber"Standard2.5-3minutes

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong number
  2. No one on the line
  3. Computer illiterate
  4. Transfer doesn't pick up
  5. Acct frozen by state
  6. Calls you wrong name
  7. Don't know their security question
  8. Calls for the CEO
  9. You can hear the TV in the background
  10. Mike makes too much noise
  11. Refuses to give information
  12. Probably a fraudster
  13. "And you're going to transfer me?"
  14. Language Line
  15. Call drops
  16. Calling from a vehicle
  17. Actually says thank you
  18. Pets/kids in background
  19. "There's no BofA near me"
  20. Parent calling for child
  21. Audio issue
  22. In-house transfer
  23. "Just calling for information"
  24. Talker (5+ minute call)
  25. Lost card
  26. Complaint
  27. 102 Card Decline
  28. "Hold on let me get a pen"
  29. Lost/stolen Card
  30. Abusive customer
  31. Talking to someone else in the background
  32. Thinks you know the other reps
  33. "I already have their number"
  34. Standard 2.5-3 minutes