Calls you wrong name "There's no BofA near me" Parent calling for child Actually says thank you Standard 2.5-3 minutes "Just calling for information" Computer illiterate Acct frozen by state Calling from a vehicle Talking to someone else in the background Lost card Talker (5+ minute call) Transfer doesn't pick up Thinks you know the other reps Call drops Language Line Wrong number Probably a fraudster Mike makes too much noise 102 Card Decline Lost/stolen Card Don't know their security question "I already have their number" You can hear the TV in the background Audio issue In- house transfer Pets/kids in background No one on the line Refuses to give information Complaint Abusive customer Calls for the CEO "Hold on let me get a pen" "And you're going to transfer me?" Calls you wrong name "There's no BofA near me" Parent calling for child Actually says thank you Standard 2.5-3 minutes "Just calling for information" Computer illiterate Acct frozen by state Calling from a vehicle Talking to someone else in the background Lost card Talker (5+ minute call) Transfer doesn't pick up Thinks you know the other reps Call drops Language Line Wrong number Probably a fraudster Mike makes too much noise 102 Card Decline Lost/stolen Card Don't know their security question "I already have their number" You can hear the TV in the background Audio issue In- house transfer Pets/kids in background No one on the line Refuses to give information Complaint Abusive customer Calls for the CEO "Hold on let me get a pen" "And you're going to transfer me?"
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Calls you wrong name
"There's no BofA near me"
Parent calling for child
Actually says thank you
Standard 2.5-3 minutes
"Just calling for information"
Computer illiterate
Acct frozen by state
Calling from a vehicle
Talking to someone else in the background
Lost card
Talker (5+ minute call)
Transfer doesn't pick up
Thinks you know the other reps
Call drops
Language Line
Wrong number
Probably a fraudster
Mike makes too much noise
102 Card Decline
Lost/stolen Card
Don't know their security question
"I already have their number"
You can hear the TV in the background
Audio issue
In-house transfer
Pets/kids in background
No one on the line
Refuses to give information
Complaint
Abusive customer
Calls for the CEO
"Hold on let me get a pen"
"And you're going to transfer me?"