Talking tosomeoneelse in thebackgroundAbusivecustomerNo oneon thelineYou canhear the TVin thebackground"Just callingforinformation"102CardDeclineDon'tknow theirsecurityquestionMikemakes toomuchnoiseAudioissueLostcardCallsfor theCEOLost/stolenCardComputerilliterateParentcallingfor childAcctfrozenby stateTransferdoesn'tpick upWrongnumberThinksyou knowthe otherreps"Hold onlet me geta pen"ProbablyafraudsterPets/kids inbackground"There'sno BofAnear me"Refuses togiveinformationStandard2.5-3minutes"I alreadyhave theirnumber"Actuallysaysthank you"And you'regoing totransferme?"Callingfrom avehicleIn-housetransferLanguageLineCalls youwrongnameCalldropsTalker (5+minutecall)ComplaintTalking tosomeoneelse in thebackgroundAbusivecustomerNo oneon thelineYou canhear the TVin thebackground"Just callingforinformation"102CardDeclineDon'tknow theirsecurityquestionMikemakes toomuchnoiseAudioissueLostcardCallsfor theCEOLost/stolenCardComputerilliterateParentcallingfor childAcctfrozenby stateTransferdoesn'tpick upWrongnumberThinksyou knowthe otherreps"Hold onlet me geta pen"ProbablyafraudsterPets/kids inbackground"There'sno BofAnear me"Refuses togiveinformationStandard2.5-3minutes"I alreadyhave theirnumber"Actuallysaysthank you"And you'regoing totransferme?"Callingfrom avehicleIn-housetransferLanguageLineCalls youwrongnameCalldropsTalker (5+minutecall)Complaint

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talking to someone else in the background
  2. Abusive customer
  3. No one on the line
  4. You can hear the TV in the background
  5. "Just calling for information"
  6. 102 Card Decline
  7. Don't know their security question
  8. Mike makes too much noise
  9. Audio issue
  10. Lost card
  11. Calls for the CEO
  12. Lost/stolen Card
  13. Computer illiterate
  14. Parent calling for child
  15. Acct frozen by state
  16. Transfer doesn't pick up
  17. Wrong number
  18. Thinks you know the other reps
  19. "Hold on let me get a pen"
  20. Probably a fraudster
  21. Pets/kids in background
  22. "There's no BofA near me"
  23. Refuses to give information
  24. Standard 2.5-3 minutes
  25. "I already have their number"
  26. Actually says thank you
  27. "And you're going to transfer me?"
  28. Calling from a vehicle
  29. In-house transfer
  30. Language Line
  31. Calls you wrong name
  32. Call drops
  33. Talker (5+ minute call)
  34. Complaint