Refuses to give information Parent calling for child Call drops Audio issue "Just calling for information" 102 Card Decline "I already have their number" Calls for the CEO Computer illiterate You can hear the TV in the background Complaint Actually says thank you Abusive customer In- house transfer "And you're going to transfer me?" Talking to someone else in the background Standard 2.5-3 minutes Mike makes too much noise Lost/stolen Card Wrong number No one on the line Pets/kids in background "There's no BofA near me" Calling from a vehicle Probably a fraudster Talker (5+ minute call) Language Line "Hold on let me get a pen" Lost card Acct frozen by state Transfer doesn't pick up Calls you wrong name Thinks you know the other reps Don't know their security question Refuses to give information Parent calling for child Call drops Audio issue "Just calling for information" 102 Card Decline "I already have their number" Calls for the CEO Computer illiterate You can hear the TV in the background Complaint Actually says thank you Abusive customer In- house transfer "And you're going to transfer me?" Talking to someone else in the background Standard 2.5-3 minutes Mike makes too much noise Lost/stolen Card Wrong number No one on the line Pets/kids in background "There's no BofA near me" Calling from a vehicle Probably a fraudster Talker (5+ minute call) Language Line "Hold on let me get a pen" Lost card Acct frozen by state Transfer doesn't pick up Calls you wrong name Thinks you know the other reps Don't know their security question
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Refuses to give information
Parent calling for child
Call drops
Audio issue
"Just calling for information"
102 Card Decline
"I already have their number"
Calls for the CEO
Computer illiterate
You can hear the TV in the background
Complaint
Actually says thank you
Abusive customer
In-house transfer
"And you're going to transfer me?"
Talking to someone else in the background
Standard 2.5-3 minutes
Mike makes too much noise
Lost/stolen Card
Wrong number
No one on the line
Pets/kids in background
"There's no BofA near me"
Calling from a vehicle
Probably a fraudster
Talker (5+ minute call)
Language Line
"Hold on let me get a pen"
Lost card
Acct frozen by state
Transfer doesn't pick up
Calls you wrong name
Thinks you know the other reps
Don't know their security question