"And you'regoing totransferme?"Acctfrozenby stateNo oneon thelineIn-housetransferComplaintTalker (5+minutecall)CalldropsPets/kids inbackgroundAudioissueAbusivecustomerCallsfor theCEOComputerilliterateLostcardThinksyou knowthe otherrepsWrongnumber"I alreadyhave theirnumber""Just callingforinformation"Calls youwrongnameDon'tknow theirsecurityquestion"There'sno BofAnear me"Refuses togiveinformationCallingfrom avehicleTalking tosomeoneelse in thebackgroundStandard2.5-3minutesActuallysaysthank youYou canhear the TVin thebackground"Hold onlet me geta pen"102CardDeclineMikemakes toomuchnoiseTransferdoesn'tpick upParentcallingfor childLanguageLineLost/stolenCardProbablyafraudster"And you'regoing totransferme?"Acctfrozenby stateNo oneon thelineIn-housetransferComplaintTalker (5+minutecall)CalldropsPets/kids inbackgroundAudioissueAbusivecustomerCallsfor theCEOComputerilliterateLostcardThinksyou knowthe otherrepsWrongnumber"I alreadyhave theirnumber""Just callingforinformation"Calls youwrongnameDon'tknow theirsecurityquestion"There'sno BofAnear me"Refuses togiveinformationCallingfrom avehicleTalking tosomeoneelse in thebackgroundStandard2.5-3minutesActuallysaysthank youYou canhear the TVin thebackground"Hold onlet me geta pen"102CardDeclineMikemakes toomuchnoiseTransferdoesn'tpick upParentcallingfor childLanguageLineLost/stolenCardProbablyafraudster

call center bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "And you're going to transfer me?"
  2. Acct frozen by state
  3. No one on the line
  4. In-house transfer
  5. Complaint
  6. Talker (5+ minute call)
  7. Call drops
  8. Pets/kids in background
  9. Audio issue
  10. Abusive customer
  11. Calls for the CEO
  12. Computer illiterate
  13. Lost card
  14. Thinks you know the other reps
  15. Wrong number
  16. "I already have their number"
  17. "Just calling for information"
  18. Calls you wrong name
  19. Don't know their security question
  20. "There's no BofA near me"
  21. Refuses to give information
  22. Calling from a vehicle
  23. Talking to someone else in the background
  24. Standard 2.5-3 minutes
  25. Actually says thank you
  26. You can hear the TV in the background
  27. "Hold on let me get a pen"
  28. 102 Card Decline
  29. Mike makes too much noise
  30. Transfer doesn't pick up
  31. Parent calling for child
  32. Language Line
  33. Lost/stolen Card
  34. Probably a fraudster