(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Techs did not connect
Does not know wifi password
restarts PC without you telling them
Customer narrates everything they do
Remote printer Chromebook setup
Customer thinks we are Geek squad
Browser scam
Still using internet explorer
Mispronounces
Lenovo
Customer does not know if its a laptop or desktop
Customer hangs up before you can give ending phrase
Asks for different technician
I did not authorize renewal of tech support
Home depot
Customer calls already yelling
Calls about
"can't reach this page"
customer does not want remote support insists
on phone support
tells you their life story or about their day
Customer tells you their age
can you see my screen?
starts telling
you
their problem before
you can ask for callback
Task still running on agent
Customer claims they got
scammed or hacked
customer opens the email agent from phone
Customer does a web search instead of typing url
I am not tech savy
Customers camera is covered or speakers are muted
Phone call extends 15min passed lunch or shift end
O ticket pending install
Customer asks for hardware service remotely
"I want everything back the way it was"
Customer is running windows 7
customer requests a lead or refund
Mcafee pending contract
Customer has not unboxed printer
printer without a display screen
Calls us thinking we are local store
Left clicks on start menu instead of right click
Customer uses their phone for wifi
Everything was fine before you started working on it
