(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer tells you their age
Customer claims they got
scammed or hacked
restarts PC without you telling them
Customer is running windows 7
Customer asks for hardware service remotely
customer requests a lead or refund
Browser scam
I did not authorize renewal of tech support
printer without a display screen
Customers camera is covered or speakers are muted
starts telling
you
their problem before
you can ask for callback
Task still running on agent
Left clicks on start menu instead of right click
can you see my screen?
I am not tech savy
Techs did not connect
Calls us thinking we are local store
Does not know wifi password
Customer has not unboxed printer
Remote printer Chromebook setup
Customer calls edge explorer
Still using internet explorer
Phone call extends 15min passed lunch or shift end
Customer narrates everything they do
customer opens the email agent from phone
"I want everything back the way it was"
Customer hangs up before you can give ending phrase
Calls about
"can't reach this page"
tells you their life story or about their day
Everything was fine before you started working on it
Mispronounces
Lenovo
customer does not want remote support insists
on phone support
