Employee Call in Needs hard tags removed “What’s my account balance?” Has receipt Wants to use coupon on excluded items “That’s the policy even with covid?” “Where’s the manager?” *customer stays on phone* Doesn’t know debt card pin Tax exempt “Can I just pay the difference” Corporate refund No receipt In wrong line Doesn’t have receipt or card Takes off mask “Can I checkout here” UPC is cut out Mainframe won’t work Lost bluebird “Did I leave __ here?” Worn shoes Returns smell like smoke Karen Not a Kohl’s return 10+ return “When does my Kohl’s cash expire?” Employee Call in Needs hard tags removed “What’s my account balance?” Has receipt Wants to use coupon on excluded items “That’s the policy even with covid?” “Where’s the manager?” *customer stays on phone* Doesn’t know debt card pin Tax exempt “Can I just pay the difference” Corporate refund No receipt In wrong line Doesn’t have receipt or card Takes off mask “Can I checkout here” UPC is cut out Mainframe won’t work Lost bluebird “Did I leave __ here?” Worn shoes Returns smell like smoke Karen Not a Kohl’s return 10+ return “When does my Kohl’s cash expire?”
(Print)
Employee
Call in
Needs hard tags removed
“What’s my account balance?”
Has receipt
Wants to use coupon on excluded items
“That’s the policy even with covid?”
“Where’s the manager?”
*customer
stays on phone*
Doesn’t know debt card pin
Tax exempt
“Can I just pay the difference”
Corporate refund
No receipt
In wrong line
Doesn’t have receipt or card
Takes off mask
“Can I checkout here”
UPC is cut out
Mainframe won’t work
Lost bluebird
“Did I leave __ here?”
Worn shoes
Returns smell like smoke
Karen
Not a Kohl’s return
10+ return
“When does my Kohl’s cash expire?”
