MetricsServiceLevelAgreementFeedbackCustomerExperienceAverageHandleTimeEmpathyOpenMindednessKeep ItSimpleCompassionListenAttitudeCustomerServiceConformanceCustomerActResponsiblyBeOpenBusinessPartnersMakeThingsBetterAgentsHelmsmanManagementTeamWorkLibertyMutualPutPeopleFirstEfficiencyMetricsServiceLevelAgreementFeedbackCustomerExperienceAverageHandleTimeEmpathyOpenMindednessKeep ItSimpleCompassionListenAttitudeCustomerServiceConformanceCustomerActResponsiblyBeOpenBusinessPartnersMakeThingsBetterAgentsHelmsmanManagementTeamWorkLibertyMutualPutPeopleFirstEfficiency

Customer Experience Week - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Metrics
  2. Service Level Agreement
  3. Feedback
  4. Customer Experience
  5. Average Handle Time
  6. Empathy
  7. Open Mindedness
  8. Keep It Simple
  9. Compassion
  10. Listen
  11. Attitude
  12. Customer Service
  13. Conformance
  14. Customer
  15. Act Responsibly
  16. Be Open
  17. Business Partners
  18. Make Things Better
  19. Agents
  20. Helmsman Management
  21. Team Work
  22. Liberty Mutual
  23. Put People First
  24. Efficiency