“The prior authrequires furtherdocumentation”"I was sittingthere whenthe doctorsent theeRx/fax""I don't wantto betransferredto a nurse.""Whendid thatstart?"“Have mydoctorcall me.”"But mybottlesays zerorefills.""Whenshould Iexpect myrefill to beready?""What doyou mean Ihave adeductible?"“I needeverythingtransferredto mailorder.”“But mypharmacyfaxed thatover..”"But INEEDit!"“I wantthebrand.”"Theyspilleddown thedrain.""I need thelittle whiteonesrefilled.""But mydoctoralwaysapproves itearly.""Mypharmacytold me tocall you.""I called it inlast night [afterclose], why isn'tit ready yet [atopen]?"“Is thatthegeneric?”"My doctortold me Icould takeextra..""What doyou mean Idon't haveany refills?""I want tospeakwith mydoctor.""I get stufffilled thereall thetime.""Why can'tI talk to mydoctor’soffice?""But I haveinsurance!"."That'snot over-the-counter?"“I don’tknow, can’tyou just lookon myprofile?”"Thisisn'tCVS?“What48-hourpolicy?”"ButI'm out""Pleasechangethat holdmusic."“Myinsurancehasn’tchanged.”“Can youcall over tomypharmacy?““I needeverythingchanged to a90 daysupply.”“But I’mgoing outof town..”“Don’t youhave myinsurancecard on file?”"I paid$X.xx lasttime."“Theywerestolen.”"Refilleverythingon myprofile."“The prior authrequires furtherdocumentation”"I was sittingthere whenthe doctorsent theeRx/fax""I don't wantto betransferredto a nurse.""Whendid thatstart?"“Have mydoctorcall me.”"But mybottlesays zerorefills.""Whenshould Iexpect myrefill to beready?""What doyou mean Ihave adeductible?"“I needeverythingtransferredto mailorder.”“But mypharmacyfaxed thatover..”"But INEEDit!"“I wantthebrand.”"Theyspilleddown thedrain.""I need thelittle whiteonesrefilled.""But mydoctoralwaysapproves itearly.""Mypharmacytold me tocall you.""I called it inlast night [afterclose], why isn'tit ready yet [atopen]?"“Is thatthegeneric?”"My doctortold me Icould takeextra..""What doyou mean Idon't haveany refills?""I want tospeakwith mydoctor.""I get stufffilled thereall thetime.""Why can'tI talk to mydoctor’soffice?""But I haveinsurance!"."That'snot over-the-counter?"“I don’tknow, can’tyou just lookon myprofile?”"Thisisn'tCVS?“What48-hourpolicy?”"ButI'm out""Pleasechangethat holdmusic."“Myinsurancehasn’tchanged.”“Can youcall over tomypharmacy?““I needeverythingchanged to a90 daysupply.”“But I’mgoing outof town..”“Don’t youhave myinsurancecard on file?”"I paid$X.xx lasttime."“Theywerestolen.”"Refilleverythingon myprofile."

Telepharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “The prior auth requires further documentation”
  2. "I was sitting there when the doctor sent the eRx/fax"
  3. "I don't want to be transferred to a nurse."
  4. "When did that start?"
  5. “Have my doctor call me.”
  6. "But my bottle says zero refills."
  7. "When should I expect my refill to be ready?"
  8. "What do you mean I have a deductible?"
  9. “I need everything transferred to mailorder.”
  10. “But my pharmacy faxed that over..”
  11. "But I NEED it!"
  12. “I want the brand.”
  13. "They spilled down the drain."
  14. "I need the little white ones refilled."
  15. "But my doctor always approves it early."
  16. "My pharmacy told me to call you."
  17. "I called it in last night [after close], why isn't it ready yet [at open]?"
  18. “Is that the generic?”
  19. "My doctor told me I could take extra.."
  20. "What do you mean I don't have any refills?"
  21. "I want to speak with my doctor."
  22. "I get stuff filled there all the time."
  23. "Why can't I talk to my doctor’s office?"
  24. "But I have insurance!".
  25. "That's not over-the-counter?"
  26. “I don’t know, can’t you just look on my profile?”
  27. "This isn't CVS?
  28. “What 48-hour policy?”
  29. "But I'm out"
  30. "Please change that hold music."
  31. “My insurance hasn’t changed.”
  32. “Can you call over to my pharmacy?“
  33. “I need everything changed to a 90 day supply.”
  34. “But I’m going out of town..”
  35. “Don’t you have my insurance card on file?”
  36. "I paid $X.xx last time."
  37. “They were stolen.”
  38. "Refill everything on my profile."