(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I don't want to be transferred to a nurse."
"When should I expect my refill to be ready?"
“Is that the generic?”
"My doctor told me I could take extra.."
"Please change that hold music."
"But I'm out"
“Don’t you have my insurance card on file?”
"Why can't I talk to my doctor’s office?"
"What do you mean I have a deductible?"
“They were stolen.”
"I need the little white ones refilled."
"I get stuff filled there all the time."
"But I NEED it!"
“Have my doctor call me.”
“The prior auth requires further documentation”
“I don’t know, can’t you just look on my profile?”
"What do you mean I don't have any refills?"
“But I’m going out of town..”
"Refill everything on my profile."
“But my pharmacy faxed that over..”
"I want to speak with my doctor."
“I need everything changed to a 90 day supply.”
"But I have insurance!".
“I want the brand.”
"But my doctor always approves it early."
"This isn't CVS?
“My insurance hasn’t changed.”
"I paid $X.xx last time."
“Can you call over to my pharmacy?“
"When did that start?"
"I called it in last night [after close], why isn't it ready yet [at open]?"
“What 48-hour policy?”
"That's not over-the-counter?"
"But my bottle says zero refills."
"My pharmacy told me to call you."
"They spilled down the drain."
"I was sitting there when the doctor sent the eRx/fax"
