I didsomethingnice for myphysicianI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI thankedmy patientsfor beingon timeI left smileyface stickerson 5 randomdesksI smiledwhen Italked onthe phoneIwelcomedmypatientsI made eyecontactwith thoseI spoke toI gave acomplimentabout acoworker toanothercoworkerI picked upwhat trash Isaw in thebuilding or onthe groundsI changedmy complaintto a positivecommentI gave apatientdirectionsI asked apatientabout theirfamilyI have beencompletelyhonest withthis cardI gavecomplimentsto mypatientsIhigh-fived amanagerother thanmy ownI held thedoor openfor a patientor coworkerI brought asurprise formydepartmentI spoke witha patientabout a nonmedical topicI used happyemoticons onmy instantmessagesI tried tomake lotsof peopleSMILEI gave anote/card ofappreciationto acoworkerI personallyinformed mypatients of waittime when wewere behindI wrote a pinkcard torecognize afellowemployeeI brought asurprise for adept on adifferent floorI didsomethingnice for myphysicianI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI thankedmy patientsfor beingon timeI left smileyface stickerson 5 randomdesksI smiledwhen Italked onthe phoneIwelcomedmypatientsI made eyecontactwith thoseI spoke toI gave acomplimentabout acoworker toanothercoworkerI picked upwhat trash Isaw in thebuilding or onthe groundsI changedmy complaintto a positivecommentI gave apatientdirectionsI asked apatientabout theirfamilyI have beencompletelyhonest withthis cardI gavecomplimentsto mypatientsIhigh-fived amanagerother thanmy ownI held thedoor openfor a patientor coworkerI brought asurprise formydepartmentI spoke witha patientabout a nonmedical topicI used happyemoticons onmy instantmessagesI tried tomake lotsof peopleSMILEI gave anote/card ofappreciationto acoworkerI personallyinformed mypatients of waittime when wewere behindI wrote a pinkcard torecognize afellowemployeeI brought asurprise for adept on adifferent floor

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I did something nice for my physician
  2. I did not complain more than once today
  3. I said "Thank You" multiple times thru the day
  4. I thanked my patients for being on time
  5. I left smiley face stickers on 5 random desks
  6. I smiled when I talked on the phone
  7. I welcomed my patients
  8. I made eye contact with those I spoke to
  9. I gave a compliment about a coworker to another coworker
  10. I picked up what trash I saw in the building or on the grounds
  11. I changed my complaint to a positive comment
  12. I gave a patient directions
  13. I asked a patient about their family
  14. I have been completely honest with this card
  15. I gave compliments to my patients
  16. I high-fived a manager other than my own
  17. I held the door open for a patient or coworker
  18. I brought a surprise for my department
  19. I spoke with a patient about a non medical topic
  20. I used happy emoticons on my instant messages
  21. I tried to make lots of people SMILE
  22. I gave a note/card of appreciation to a coworker
  23. I personally informed my patients of wait time when we were behind
  24. I wrote a pink card to recognize a fellow employee
  25. I brought a surprise for a dept on a different floor