I thankedmy patientsfor beingon timeI gave acomplimentabout acoworker toanothercoworkerI personallyinformed mypatients of waittime when wewere behindI spoke witha patientabout a nonmedical topicI smiledwhen Italked onthe phoneI brought asurprise formydepartmentI did notcomplainmore thanonce todayI gave apatientdirectionsI left smileyface stickerson 5 randomdesksI made eyecontactwith thoseI spoke toI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI gave anote/card ofappreciationto acoworkerIwelcomedmypatientsI said"Thank You"multiple timesthru the dayI didsomethingnice for myphysicianI held thedoor openfor a patientor coworkerIhigh-fived amanagerother thanmy ownI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI have beencompletelyhonest withthis cardI asked apatientabout theirfamilyI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecommentI thankedmy patientsfor beingon timeI gave acomplimentabout acoworker toanothercoworkerI personallyinformed mypatients of waittime when wewere behindI spoke witha patientabout a nonmedical topicI smiledwhen Italked onthe phoneI brought asurprise formydepartmentI did notcomplainmore thanonce todayI gave apatientdirectionsI left smileyface stickerson 5 randomdesksI made eyecontactwith thoseI spoke toI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI gave anote/card ofappreciationto acoworkerIwelcomedmypatientsI said"Thank You"multiple timesthru the dayI didsomethingnice for myphysicianI held thedoor openfor a patientor coworkerIhigh-fived amanagerother thanmy ownI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI have beencompletelyhonest withthis cardI asked apatientabout theirfamilyI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecomment

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I thanked my patients for being on time
  2. I gave a compliment about a coworker to another coworker
  3. I personally informed my patients of wait time when we were behind
  4. I spoke with a patient about a non medical topic
  5. I smiled when I talked on the phone
  6. I brought a surprise for my department
  7. I did not complain more than once today
  8. I gave a patient directions
  9. I left smiley face stickers on 5 random desks
  10. I made eye contact with those I spoke to
  11. I gave compliments to my patients
  12. I used happy emoticons on my instant messages
  13. I gave a note/card of appreciation to a coworker
  14. I welcomed my patients
  15. I said "Thank You" multiple times thru the day
  16. I did something nice for my physician
  17. I held the door open for a patient or coworker
  18. I high-fived a manager other than my own
  19. I brought a surprise for a dept on a different floor
  20. I tried to make lots of people SMILE
  21. I have been completely honest with this card
  22. I asked a patient about their family
  23. I picked up what trash I saw in the building or on the grounds
  24. I wrote a pink card to recognize a fellow employee
  25. I changed my complaint to a positive comment