I brought asurprise formydepartmentIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI smiledwhen Italked onthe phoneI gavecomplimentsto mypatientsI wrote a pinkcard torecognize afellowemployeeI used happyemoticons onmy instantmessagesI gave apatientdirectionsI tried tomake lotsof peopleSMILEI didsomethingnice for myphysicianI brought asurprise for adept on adifferent floorI spoke witha patientabout a nonmedical topicI changedmy complaintto a positivecommentI held thedoor openfor a patientor coworkerI said"Thank You"multiple timesthru the dayI gave acomplimentabout acoworker toanothercoworkerI did notcomplainmore thanonce todayIwelcomedmypatientsI personallyinformed mypatients of waittime when wewere behindI asked apatientabout theirfamilyI made eyecontactwith thoseI spoke toI thankedmy patientsfor beingon timeI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI have beencompletelyhonest withthis cardI brought asurprise formydepartmentIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI smiledwhen Italked onthe phoneI gavecomplimentsto mypatientsI wrote a pinkcard torecognize afellowemployeeI used happyemoticons onmy instantmessagesI gave apatientdirectionsI tried tomake lotsof peopleSMILEI didsomethingnice for myphysicianI brought asurprise for adept on adifferent floorI spoke witha patientabout a nonmedical topicI changedmy complaintto a positivecommentI held thedoor openfor a patientor coworkerI said"Thank You"multiple timesthru the dayI gave acomplimentabout acoworker toanothercoworkerI did notcomplainmore thanonce todayIwelcomedmypatientsI personallyinformed mypatients of waittime when wewere behindI asked apatientabout theirfamilyI made eyecontactwith thoseI spoke toI thankedmy patientsfor beingon timeI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI have beencompletelyhonest withthis card

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I brought a surprise for my department
  2. I high-fived a manager other than my own
  3. I gave a note/card of appreciation to a coworker
  4. I smiled when I talked on the phone
  5. I gave compliments to my patients
  6. I wrote a pink card to recognize a fellow employee
  7. I used happy emoticons on my instant messages
  8. I gave a patient directions
  9. I tried to make lots of people SMILE
  10. I did something nice for my physician
  11. I brought a surprise for a dept on a different floor
  12. I spoke with a patient about a non medical topic
  13. I changed my complaint to a positive comment
  14. I held the door open for a patient or coworker
  15. I said "Thank You" multiple times thru the day
  16. I gave a compliment about a coworker to another coworker
  17. I did not complain more than once today
  18. I welcomed my patients
  19. I personally informed my patients of wait time when we were behind
  20. I asked a patient about their family
  21. I made eye contact with those I spoke to
  22. I thanked my patients for being on time
  23. I picked up what trash I saw in the building or on the grounds
  24. I left smiley face stickers on 5 random desks
  25. I have been completely honest with this card