I personallyinformed mypatients of waittime when wewere behindI gave apatientdirectionsI didsomethingnice for myphysicianI spoke witha patientabout a nonmedical topicI brought asurprise formydepartmentIwelcomedmypatientsI left smileyface stickerson 5 randomdesksI brought asurprise for adept on adifferent floorIhigh-fived amanagerother thanmy ownI asked apatientabout theirfamilyI used happyemoticons onmy instantmessagesI made eyecontactwith thoseI spoke toI tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI changedmy complaintto a positivecommentI said"Thank You"multiple timesthru the dayI gavecomplimentsto mypatientsI thankedmy patientsfor beingon timeI have beencompletelyhonest withthis cardI did notcomplainmore thanonce todayI held thedoor openfor a patientor coworkerI gave acomplimentabout acoworker toanothercoworkerI picked upwhat trash Isaw in thebuilding or onthe groundsI personallyinformed mypatients of waittime when wewere behindI gave apatientdirectionsI didsomethingnice for myphysicianI spoke witha patientabout a nonmedical topicI brought asurprise formydepartmentIwelcomedmypatientsI left smileyface stickerson 5 randomdesksI brought asurprise for adept on adifferent floorIhigh-fived amanagerother thanmy ownI asked apatientabout theirfamilyI used happyemoticons onmy instantmessagesI made eyecontactwith thoseI spoke toI tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI changedmy complaintto a positivecommentI said"Thank You"multiple timesthru the dayI gavecomplimentsto mypatientsI thankedmy patientsfor beingon timeI have beencompletelyhonest withthis cardI did notcomplainmore thanonce todayI held thedoor openfor a patientor coworkerI gave acomplimentabout acoworker toanothercoworkerI picked upwhat trash Isaw in thebuilding or onthe grounds

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I personally informed my patients of wait time when we were behind
  2. I gave a patient directions
  3. I did something nice for my physician
  4. I spoke with a patient about a non medical topic
  5. I brought a surprise for my department
  6. I welcomed my patients
  7. I left smiley face stickers on 5 random desks
  8. I brought a surprise for a dept on a different floor
  9. I high-fived a manager other than my own
  10. I asked a patient about their family
  11. I used happy emoticons on my instant messages
  12. I made eye contact with those I spoke to
  13. I tried to make lots of people SMILE
  14. I wrote a pink card to recognize a fellow employee
  15. I smiled when I talked on the phone
  16. I gave a note/card of appreciation to a coworker
  17. I changed my complaint to a positive comment
  18. I said "Thank You" multiple times thru the day
  19. I gave compliments to my patients
  20. I thanked my patients for being on time
  21. I have been completely honest with this card
  22. I did not complain more than once today
  23. I held the door open for a patient or coworker
  24. I gave a compliment about a coworker to another coworker
  25. I picked up what trash I saw in the building or on the grounds