I held thedoor openfor a patientor coworkerI brought asurprise for adept on adifferent floorI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI changedmy complaintto a positivecommentI brought asurprise formydepartmentI gave anote/card ofappreciationto acoworkerI wrote a pinkcard torecognize afellowemployeeI thankedmy patientsfor beingon timeI have beencompletelyhonest withthis cardI tried tomake lotsof peopleSMILEI spoke witha patientabout a nonmedical topicIhigh-fived amanagerother thanmy ownI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI gave apatientdirectionsI asked apatientabout theirfamilyI smiledwhen Italked onthe phoneI gave acomplimentabout acoworker toanothercoworkerI personallyinformed mypatients of waittime when wewere behindI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI didsomethingnice for myphysicianI made eyecontactwith thoseI spoke toIwelcomedmypatientsI held thedoor openfor a patientor coworkerI brought asurprise for adept on adifferent floorI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI changedmy complaintto a positivecommentI brought asurprise formydepartmentI gave anote/card ofappreciationto acoworkerI wrote a pinkcard torecognize afellowemployeeI thankedmy patientsfor beingon timeI have beencompletelyhonest withthis cardI tried tomake lotsof peopleSMILEI spoke witha patientabout a nonmedical topicIhigh-fived amanagerother thanmy ownI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI gave apatientdirectionsI asked apatientabout theirfamilyI smiledwhen Italked onthe phoneI gave acomplimentabout acoworker toanothercoworkerI personallyinformed mypatients of waittime when wewere behindI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI didsomethingnice for myphysicianI made eyecontactwith thoseI spoke toIwelcomedmypatients

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I held the door open for a patient or coworker
  2. I brought a surprise for a dept on a different floor
  3. I did not complain more than once today
  4. I said "Thank You" multiple times thru the day
  5. I changed my complaint to a positive comment
  6. I brought a surprise for my department
  7. I gave a note/card of appreciation to a coworker
  8. I wrote a pink card to recognize a fellow employee
  9. I thanked my patients for being on time
  10. I have been completely honest with this card
  11. I tried to make lots of people SMILE
  12. I spoke with a patient about a non medical topic
  13. I high-fived a manager other than my own
  14. I picked up what trash I saw in the building or on the grounds
  15. I left smiley face stickers on 5 random desks
  16. I gave a patient directions
  17. I asked a patient about their family
  18. I smiled when I talked on the phone
  19. I gave a compliment about a coworker to another coworker
  20. I personally informed my patients of wait time when we were behind
  21. I gave compliments to my patients
  22. I used happy emoticons on my instant messages
  23. I did something nice for my physician
  24. I made eye contact with those I spoke to
  25. I welcomed my patients