I thankedmy patientsfor beingon timeI spoke witha patientabout a nonmedical topicI asked apatientabout theirfamilyI changedmy complaintto a positivecommentI gave apatientdirectionsI brought asurprise for adept on adifferent floorI wrote a pinkcard torecognize afellowemployeeI picked upwhat trash Isaw in thebuilding or onthe groundsIhigh-fived amanagerother thanmy ownI tried tomake lotsof peopleSMILEI brought asurprise formydepartmentI personallyinformed mypatients of waittime when wewere behindI smiledwhen Italked onthe phoneI left smileyface stickerson 5 randomdesksI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI held thedoor openfor a patientor coworkerI gave acomplimentabout acoworker toanothercoworkerI did notcomplainmore thanonce todayIwelcomedmypatientsI didsomethingnice for myphysicianI gave anote/card ofappreciationto acoworkerI have beencompletelyhonest withthis cardI said"Thank You"multiple timesthru the dayI made eyecontactwith thoseI spoke toI thankedmy patientsfor beingon timeI spoke witha patientabout a nonmedical topicI asked apatientabout theirfamilyI changedmy complaintto a positivecommentI gave apatientdirectionsI brought asurprise for adept on adifferent floorI wrote a pinkcard torecognize afellowemployeeI picked upwhat trash Isaw in thebuilding or onthe groundsIhigh-fived amanagerother thanmy ownI tried tomake lotsof peopleSMILEI brought asurprise formydepartmentI personallyinformed mypatients of waittime when wewere behindI smiledwhen Italked onthe phoneI left smileyface stickerson 5 randomdesksI gavecomplimentsto mypatientsI used happyemoticons onmy instantmessagesI held thedoor openfor a patientor coworkerI gave acomplimentabout acoworker toanothercoworkerI did notcomplainmore thanonce todayIwelcomedmypatientsI didsomethingnice for myphysicianI gave anote/card ofappreciationto acoworkerI have beencompletelyhonest withthis cardI said"Thank You"multiple timesthru the dayI made eyecontactwith thoseI spoke to

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I thanked my patients for being on time
  2. I spoke with a patient about a non medical topic
  3. I asked a patient about their family
  4. I changed my complaint to a positive comment
  5. I gave a patient directions
  6. I brought a surprise for a dept on a different floor
  7. I wrote a pink card to recognize a fellow employee
  8. I picked up what trash I saw in the building or on the grounds
  9. I high-fived a manager other than my own
  10. I tried to make lots of people SMILE
  11. I brought a surprise for my department
  12. I personally informed my patients of wait time when we were behind
  13. I smiled when I talked on the phone
  14. I left smiley face stickers on 5 random desks
  15. I gave compliments to my patients
  16. I used happy emoticons on my instant messages
  17. I held the door open for a patient or coworker
  18. I gave a compliment about a coworker to another coworker
  19. I did not complain more than once today
  20. I welcomed my patients
  21. I did something nice for my physician
  22. I gave a note/card of appreciation to a coworker
  23. I have been completely honest with this card
  24. I said "Thank You" multiple times thru the day
  25. I made eye contact with those I spoke to