I tried tomake lotsof peopleSMILEI did notcomplainmore thanonce todayI brought asurprise formydepartmentI didsomethingnice for myphysicianI smiledwhen Italked onthe phoneI personallyinformed mypatients of waittime when wewere behindI made eyecontactwith thoseI spoke toI have beencompletelyhonest withthis cardI used happyemoticons onmy instantmessagesI picked upwhat trash Isaw in thebuilding or onthe groundsI thankedmy patientsfor beingon timeI changedmy complaintto a positivecommentIwelcomedmypatientsI brought asurprise for adept on adifferent floorI gave acomplimentabout acoworker toanothercoworkerI gavecomplimentsto mypatientsI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI gave apatientdirectionsI said"Thank You"multiple timesthru the dayIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI spoke witha patientabout a nonmedical topicI left smileyface stickerson 5 randomdesksI wrote a pinkcard torecognize afellowemployeeI tried tomake lotsof peopleSMILEI did notcomplainmore thanonce todayI brought asurprise formydepartmentI didsomethingnice for myphysicianI smiledwhen Italked onthe phoneI personallyinformed mypatients of waittime when wewere behindI made eyecontactwith thoseI spoke toI have beencompletelyhonest withthis cardI used happyemoticons onmy instantmessagesI picked upwhat trash Isaw in thebuilding or onthe groundsI thankedmy patientsfor beingon timeI changedmy complaintto a positivecommentIwelcomedmypatientsI brought asurprise for adept on adifferent floorI gave acomplimentabout acoworker toanothercoworkerI gavecomplimentsto mypatientsI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI gave apatientdirectionsI said"Thank You"multiple timesthru the dayIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI spoke witha patientabout a nonmedical topicI left smileyface stickerson 5 randomdesksI wrote a pinkcard torecognize afellowemployee

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I tried to make lots of people SMILE
  2. I did not complain more than once today
  3. I brought a surprise for my department
  4. I did something nice for my physician
  5. I smiled when I talked on the phone
  6. I personally informed my patients of wait time when we were behind
  7. I made eye contact with those I spoke to
  8. I have been completely honest with this card
  9. I used happy emoticons on my instant messages
  10. I picked up what trash I saw in the building or on the grounds
  11. I thanked my patients for being on time
  12. I changed my complaint to a positive comment
  13. I welcomed my patients
  14. I brought a surprise for a dept on a different floor
  15. I gave a compliment about a coworker to another coworker
  16. I gave compliments to my patients
  17. I held the door open for a patient or coworker
  18. I asked a patient about their family
  19. I gave a patient directions
  20. I said "Thank You" multiple times thru the day
  21. I high-fived a manager other than my own
  22. I gave a note/card of appreciation to a coworker
  23. I spoke with a patient about a non medical topic
  24. I left smiley face stickers on 5 random desks
  25. I wrote a pink card to recognize a fellow employee