I asked apatientabout theirfamilyIwelcomedmypatientsI made eyecontactwith thoseI spoke toI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI gavecomplimentsto mypatientsI thankedmy patientsfor beingon timeI spoke witha patientabout a nonmedical topicI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI held thedoor openfor a patientor coworkerI changedmy complaintto a positivecommentIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI brought asurprise formydepartmentI smiledwhen Italked onthe phoneI brought asurprise for adept on adifferent floorI didsomethingnice for myphysicianI tried tomake lotsof peopleSMILEI have beencompletelyhonest withthis cardI used happyemoticons onmy instantmessagesI personallyinformed mypatients of waittime when wewere behindI wrote a pinkcard torecognize afellowemployeeI gave apatientdirectionsI gave acomplimentabout acoworker toanothercoworkerI asked apatientabout theirfamilyIwelcomedmypatientsI made eyecontactwith thoseI spoke toI picked upwhat trash Isaw in thebuilding or onthe groundsI left smileyface stickerson 5 randomdesksI gavecomplimentsto mypatientsI thankedmy patientsfor beingon timeI spoke witha patientabout a nonmedical topicI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI held thedoor openfor a patientor coworkerI changedmy complaintto a positivecommentIhigh-fived amanagerother thanmy ownI gave anote/card ofappreciationto acoworkerI brought asurprise formydepartmentI smiledwhen Italked onthe phoneI brought asurprise for adept on adifferent floorI didsomethingnice for myphysicianI tried tomake lotsof peopleSMILEI have beencompletelyhonest withthis cardI used happyemoticons onmy instantmessagesI personallyinformed mypatients of waittime when wewere behindI wrote a pinkcard torecognize afellowemployeeI gave apatientdirectionsI gave acomplimentabout acoworker toanothercoworker

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I asked a patient about their family
  2. I welcomed my patients
  3. I made eye contact with those I spoke to
  4. I picked up what trash I saw in the building or on the grounds
  5. I left smiley face stickers on 5 random desks
  6. I gave compliments to my patients
  7. I thanked my patients for being on time
  8. I spoke with a patient about a non medical topic
  9. I did not complain more than once today
  10. I said "Thank You" multiple times thru the day
  11. I held the door open for a patient or coworker
  12. I changed my complaint to a positive comment
  13. I high-fived a manager other than my own
  14. I gave a note/card of appreciation to a coworker
  15. I brought a surprise for my department
  16. I smiled when I talked on the phone
  17. I brought a surprise for a dept on a different floor
  18. I did something nice for my physician
  19. I tried to make lots of people SMILE
  20. I have been completely honest with this card
  21. I used happy emoticons on my instant messages
  22. I personally informed my patients of wait time when we were behind
  23. I wrote a pink card to recognize a fellow employee
  24. I gave a patient directions
  25. I gave a compliment about a coworker to another coworker