Ihigh-fived amanagerother thanmy ownI used happyemoticons onmy instantmessagesI changedmy complaintto a positivecommentI left smileyface stickerson 5 randomdesksI spoke witha patientabout a nonmedical topicI thankedmy patientsfor beingon timeI asked apatientabout theirfamilyI personallyinformed mypatients of waittime when wewere behindI gave apatientdirectionsI tried tomake lotsof peopleSMILEI gave anote/card ofappreciationto acoworkerI didsomethingnice for myphysicianI gave acomplimentabout acoworker toanothercoworkerI have beencompletelyhonest withthis cardI wrote a pinkcard torecognize afellowemployeeI made eyecontactwith thoseI spoke toI brought asurprise formydepartmentI held thedoor openfor a patientor coworkerI gavecomplimentsto mypatientsIwelcomedmypatientsI brought asurprise for adept on adifferent floorI picked upwhat trash Isaw in thebuilding or onthe groundsI said"Thank You"multiple timesthru the dayI smiledwhen Italked onthe phoneI did notcomplainmore thanonce todayIhigh-fived amanagerother thanmy ownI used happyemoticons onmy instantmessagesI changedmy complaintto a positivecommentI left smileyface stickerson 5 randomdesksI spoke witha patientabout a nonmedical topicI thankedmy patientsfor beingon timeI asked apatientabout theirfamilyI personallyinformed mypatients of waittime when wewere behindI gave apatientdirectionsI tried tomake lotsof peopleSMILEI gave anote/card ofappreciationto acoworkerI didsomethingnice for myphysicianI gave acomplimentabout acoworker toanothercoworkerI have beencompletelyhonest withthis cardI wrote a pinkcard torecognize afellowemployeeI made eyecontactwith thoseI spoke toI brought asurprise formydepartmentI held thedoor openfor a patientor coworkerI gavecomplimentsto mypatientsIwelcomedmypatientsI brought asurprise for adept on adifferent floorI picked upwhat trash Isaw in thebuilding or onthe groundsI said"Thank You"multiple timesthru the dayI smiledwhen Italked onthe phoneI did notcomplainmore thanonce today

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I high-fived a manager other than my own
  2. I used happy emoticons on my instant messages
  3. I changed my complaint to a positive comment
  4. I left smiley face stickers on 5 random desks
  5. I spoke with a patient about a non medical topic
  6. I thanked my patients for being on time
  7. I asked a patient about their family
  8. I personally informed my patients of wait time when we were behind
  9. I gave a patient directions
  10. I tried to make lots of people SMILE
  11. I gave a note/card of appreciation to a coworker
  12. I did something nice for my physician
  13. I gave a compliment about a coworker to another coworker
  14. I have been completely honest with this card
  15. I wrote a pink card to recognize a fellow employee
  16. I made eye contact with those I spoke to
  17. I brought a surprise for my department
  18. I held the door open for a patient or coworker
  19. I gave compliments to my patients
  20. I welcomed my patients
  21. I brought a surprise for a dept on a different floor
  22. I picked up what trash I saw in the building or on the grounds
  23. I said "Thank You" multiple times thru the day
  24. I smiled when I talked on the phone
  25. I did not complain more than once today