I changedmy complaintto a positivecommentI brought asurprise formydepartmentI spoke witha patientabout a nonmedical topicI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployeeI made eyecontactwith thoseI spoke toIwelcomedmypatientsI gave anote/card ofappreciationto acoworkerI gave apatientdirectionsI smiledwhen Italked onthe phoneI didsomethingnice for myphysicianI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI used happyemoticons onmy instantmessagesI have beencompletelyhonest withthis cardI brought asurprise for adept on adifferent floorI personallyinformed mypatients of waittime when wewere behindI said"Thank You"multiple timesthru the dayI tried tomake lotsof peopleSMILEI did notcomplainmore thanonce todayI thankedmy patientsfor beingon timeI left smileyface stickerson 5 randomdesksIhigh-fived amanagerother thanmy ownI gavecomplimentsto mypatientsI gave acomplimentabout acoworker toanothercoworkerI changedmy complaintto a positivecommentI brought asurprise formydepartmentI spoke witha patientabout a nonmedical topicI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployeeI made eyecontactwith thoseI spoke toIwelcomedmypatientsI gave anote/card ofappreciationto acoworkerI gave apatientdirectionsI smiledwhen Italked onthe phoneI didsomethingnice for myphysicianI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI used happyemoticons onmy instantmessagesI have beencompletelyhonest withthis cardI brought asurprise for adept on adifferent floorI personallyinformed mypatients of waittime when wewere behindI said"Thank You"multiple timesthru the dayI tried tomake lotsof peopleSMILEI did notcomplainmore thanonce todayI thankedmy patientsfor beingon timeI left smileyface stickerson 5 randomdesksIhigh-fived amanagerother thanmy ownI gavecomplimentsto mypatientsI gave acomplimentabout acoworker toanothercoworker

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I changed my complaint to a positive comment
  2. I brought a surprise for my department
  3. I spoke with a patient about a non medical topic
  4. I picked up what trash I saw in the building or on the grounds
  5. I wrote a pink card to recognize a fellow employee
  6. I made eye contact with those I spoke to
  7. I welcomed my patients
  8. I gave a note/card of appreciation to a coworker
  9. I gave a patient directions
  10. I smiled when I talked on the phone
  11. I did something nice for my physician
  12. I held the door open for a patient or coworker
  13. I asked a patient about their family
  14. I used happy emoticons on my instant messages
  15. I have been completely honest with this card
  16. I brought a surprise for a dept on a different floor
  17. I personally informed my patients of wait time when we were behind
  18. I said "Thank You" multiple times thru the day
  19. I tried to make lots of people SMILE
  20. I did not complain more than once today
  21. I thanked my patients for being on time
  22. I left smiley face stickers on 5 random desks
  23. I high-fived a manager other than my own
  24. I gave compliments to my patients
  25. I gave a compliment about a coworker to another coworker