I have beencompletelyhonest withthis cardI left smileyface stickerson 5 randomdesksI tried tomake lotsof peopleSMILEI didsomethingnice for myphysicianI gave apatientdirectionsIhigh-fived amanagerother thanmy ownI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI gave acomplimentabout acoworker toanothercoworkerI said"Thank You"multiple timesthru the dayI used happyemoticons onmy instantmessagesIwelcomedmypatientsI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecommentI smiledwhen Italked onthe phoneI personallyinformed mypatients of waittime when wewere behindI did notcomplainmore thanonce todayI gavecomplimentsto mypatientsI brought asurprise formydepartmentI picked upwhat trash Isaw in thebuilding or onthe groundsI gave anote/card ofappreciationto acoworkerI brought asurprise for adept on adifferent floorI spoke witha patientabout a nonmedical topicI have beencompletelyhonest withthis cardI left smileyface stickerson 5 randomdesksI tried tomake lotsof peopleSMILEI didsomethingnice for myphysicianI gave apatientdirectionsIhigh-fived amanagerother thanmy ownI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI gave acomplimentabout acoworker toanothercoworkerI said"Thank You"multiple timesthru the dayI used happyemoticons onmy instantmessagesIwelcomedmypatientsI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecommentI smiledwhen Italked onthe phoneI personallyinformed mypatients of waittime when wewere behindI did notcomplainmore thanonce todayI gavecomplimentsto mypatientsI brought asurprise formydepartmentI picked upwhat trash Isaw in thebuilding or onthe groundsI gave anote/card ofappreciationto acoworkerI brought asurprise for adept on adifferent floorI spoke witha patientabout a nonmedical topic

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have been completely honest with this card
  2. I left smiley face stickers on 5 random desks
  3. I tried to make lots of people SMILE
  4. I did something nice for my physician
  5. I gave a patient directions
  6. I high-fived a manager other than my own
  7. I held the door open for a patient or coworker
  8. I asked a patient about their family
  9. I thanked my patients for being on time
  10. I made eye contact with those I spoke to
  11. I gave a compliment about a coworker to another coworker
  12. I said "Thank You" multiple times thru the day
  13. I used happy emoticons on my instant messages
  14. I welcomed my patients
  15. I wrote a pink card to recognize a fellow employee
  16. I changed my complaint to a positive comment
  17. I smiled when I talked on the phone
  18. I personally informed my patients of wait time when we were behind
  19. I did not complain more than once today
  20. I gave compliments to my patients
  21. I brought a surprise for my department
  22. I picked up what trash I saw in the building or on the grounds
  23. I gave a note/card of appreciation to a coworker
  24. I brought a surprise for a dept on a different floor
  25. I spoke with a patient about a non medical topic