I tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecommentI brought asurprise for adept on adifferent floorI gave apatientdirectionsI have beencompletelyhonest withthis cardI smiledwhen Italked onthe phoneI gave acomplimentabout acoworker toanothercoworkerIwelcomedmypatientsI brought asurprise formydepartmentI picked upwhat trash Isaw in thebuilding or onthe groundsI made eyecontactwith thoseI spoke toI gavecomplimentsto mypatientsI spoke witha patientabout a nonmedical topicI didsomethingnice for myphysicianI gave anote/card ofappreciationto acoworkerI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI held thedoor openfor a patientor coworkerI left smileyface stickerson 5 randomdesksI thankedmy patientsfor beingon timeI used happyemoticons onmy instantmessagesIhigh-fived amanagerother thanmy ownI asked apatientabout theirfamilyI personallyinformed mypatients of waittime when wewere behindI tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI changedmy complaintto a positivecommentI brought asurprise for adept on adifferent floorI gave apatientdirectionsI have beencompletelyhonest withthis cardI smiledwhen Italked onthe phoneI gave acomplimentabout acoworker toanothercoworkerIwelcomedmypatientsI brought asurprise formydepartmentI picked upwhat trash Isaw in thebuilding or onthe groundsI made eyecontactwith thoseI spoke toI gavecomplimentsto mypatientsI spoke witha patientabout a nonmedical topicI didsomethingnice for myphysicianI gave anote/card ofappreciationto acoworkerI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI held thedoor openfor a patientor coworkerI left smileyface stickerson 5 randomdesksI thankedmy patientsfor beingon timeI used happyemoticons onmy instantmessagesIhigh-fived amanagerother thanmy ownI asked apatientabout theirfamilyI personallyinformed mypatients of waittime when wewere behind

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I tried to make lots of people SMILE
  2. I wrote a pink card to recognize a fellow employee
  3. I changed my complaint to a positive comment
  4. I brought a surprise for a dept on a different floor
  5. I gave a patient directions
  6. I have been completely honest with this card
  7. I smiled when I talked on the phone
  8. I gave a compliment about a coworker to another coworker
  9. I welcomed my patients
  10. I brought a surprise for my department
  11. I picked up what trash I saw in the building or on the grounds
  12. I made eye contact with those I spoke to
  13. I gave compliments to my patients
  14. I spoke with a patient about a non medical topic
  15. I did something nice for my physician
  16. I gave a note/card of appreciation to a coworker
  17. I did not complain more than once today
  18. I said "Thank You" multiple times thru the day
  19. I held the door open for a patient or coworker
  20. I left smiley face stickers on 5 random desks
  21. I thanked my patients for being on time
  22. I used happy emoticons on my instant messages
  23. I high-fived a manager other than my own
  24. I asked a patient about their family
  25. I personally informed my patients of wait time when we were behind