I changedmy complaintto a positivecommentI asked apatientabout theirfamilyI held thedoor openfor a patientor coworkerI gave anote/card ofappreciationto acoworkerI made eyecontactwith thoseI spoke toI left smileyface stickerson 5 randomdesksI did notcomplainmore thanonce todayI brought asurprise for adept on adifferent floorIwelcomedmypatientsI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI wrote a pinkcard torecognize afellowemployeeI spoke witha patientabout a nonmedical topicI didsomethingnice for myphysicianI said"Thank You"multiple timesthru the dayI gave acomplimentabout acoworker toanothercoworkerI thankedmy patientsfor beingon timeI used happyemoticons onmy instantmessagesI smiledwhen Italked onthe phoneIhigh-fived amanagerother thanmy ownI brought asurprise formydepartmentI have beencompletelyhonest withthis cardI personallyinformed mypatients of waittime when wewere behindI tried tomake lotsof peopleSMILEI gavecomplimentsto mypatientsI changedmy complaintto a positivecommentI asked apatientabout theirfamilyI held thedoor openfor a patientor coworkerI gave anote/card ofappreciationto acoworkerI made eyecontactwith thoseI spoke toI left smileyface stickerson 5 randomdesksI did notcomplainmore thanonce todayI brought asurprise for adept on adifferent floorIwelcomedmypatientsI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI wrote a pinkcard torecognize afellowemployeeI spoke witha patientabout a nonmedical topicI didsomethingnice for myphysicianI said"Thank You"multiple timesthru the dayI gave acomplimentabout acoworker toanothercoworkerI thankedmy patientsfor beingon timeI used happyemoticons onmy instantmessagesI smiledwhen Italked onthe phoneIhigh-fived amanagerother thanmy ownI brought asurprise formydepartmentI have beencompletelyhonest withthis cardI personallyinformed mypatients of waittime when wewere behindI tried tomake lotsof peopleSMILEI gavecomplimentsto mypatients

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I changed my complaint to a positive comment
  2. I asked a patient about their family
  3. I held the door open for a patient or coworker
  4. I gave a note/card of appreciation to a coworker
  5. I made eye contact with those I spoke to
  6. I left smiley face stickers on 5 random desks
  7. I did not complain more than once today
  8. I brought a surprise for a dept on a different floor
  9. I welcomed my patients
  10. I picked up what trash I saw in the building or on the grounds
  11. I gave a patient directions
  12. I wrote a pink card to recognize a fellow employee
  13. I spoke with a patient about a non medical topic
  14. I did something nice for my physician
  15. I said "Thank You" multiple times thru the day
  16. I gave a compliment about a coworker to another coworker
  17. I thanked my patients for being on time
  18. I used happy emoticons on my instant messages
  19. I smiled when I talked on the phone
  20. I high-fived a manager other than my own
  21. I brought a surprise for my department
  22. I have been completely honest with this card
  23. I personally informed my patients of wait time when we were behind
  24. I tried to make lots of people SMILE
  25. I gave compliments to my patients