I said"Thank You"multiple timesthru the dayI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI have beencompletelyhonest withthis cardI didsomethingnice for myphysicianI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI held thedoor openfor a patientor coworkerI personallyinformed mypatients of waittime when wewere behindI asked apatientabout theirfamilyI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI gave acomplimentabout acoworker toanothercoworkerI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI spoke witha patientabout a nonmedical topicI brought asurprise formydepartmentI left smileyface stickerson 5 randomdesksI used happyemoticons onmy instantmessagesIhigh-fived amanagerother thanmy ownI changedmy complaintto a positivecommentIwelcomedmypatientsI did notcomplainmore thanonce todayI gavecomplimentsto mypatientsI said"Thank You"multiple timesthru the dayI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI have beencompletelyhonest withthis cardI didsomethingnice for myphysicianI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI wrote a pinkcard torecognize afellowemployeeI held thedoor openfor a patientor coworkerI personallyinformed mypatients of waittime when wewere behindI asked apatientabout theirfamilyI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI gave acomplimentabout acoworker toanothercoworkerI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI spoke witha patientabout a nonmedical topicI brought asurprise formydepartmentI left smileyface stickerson 5 randomdesksI used happyemoticons onmy instantmessagesIhigh-fived amanagerother thanmy ownI changedmy complaintto a positivecommentIwelcomedmypatientsI did notcomplainmore thanonce todayI gavecomplimentsto mypatients

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I said "Thank You" multiple times thru the day
  2. I smiled when I talked on the phone
  3. I gave a note/card of appreciation to a coworker
  4. I have been completely honest with this card
  5. I did something nice for my physician
  6. I brought a surprise for a dept on a different floor
  7. I tried to make lots of people SMILE
  8. I wrote a pink card to recognize a fellow employee
  9. I held the door open for a patient or coworker
  10. I personally informed my patients of wait time when we were behind
  11. I asked a patient about their family
  12. I picked up what trash I saw in the building or on the grounds
  13. I gave a patient directions
  14. I gave a compliment about a coworker to another coworker
  15. I thanked my patients for being on time
  16. I made eye contact with those I spoke to
  17. I spoke with a patient about a non medical topic
  18. I brought a surprise for my department
  19. I left smiley face stickers on 5 random desks
  20. I used happy emoticons on my instant messages
  21. I high-fived a manager other than my own
  22. I changed my complaint to a positive comment
  23. I welcomed my patients
  24. I did not complain more than once today
  25. I gave compliments to my patients