I have beencompletelyhonest withthis cardI thankedmy patientsfor beingon timeI smiledwhen Italked onthe phoneI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyIwelcomedmypatientsI tried tomake lotsof peopleSMILEI brought asurprise formydepartmentI gavecomplimentsto mypatientsI changedmy complaintto a positivecommentI left smileyface stickerson 5 randomdesksI gave apatientdirectionsI gave anote/card ofappreciationto acoworkerI gave acomplimentabout acoworker toanothercoworkerI spoke witha patientabout a nonmedical topicIhigh-fived amanagerother thanmy ownI did notcomplainmore thanonce todayI brought asurprise for adept on adifferent floorI said"Thank You"multiple timesthru the dayI made eyecontactwith thoseI spoke toI used happyemoticons onmy instantmessagesI didsomethingnice for myphysicianI personallyinformed mypatients of waittime when wewere behindI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployeeI have beencompletelyhonest withthis cardI thankedmy patientsfor beingon timeI smiledwhen Italked onthe phoneI held thedoor openfor a patientor coworkerI asked apatientabout theirfamilyIwelcomedmypatientsI tried tomake lotsof peopleSMILEI brought asurprise formydepartmentI gavecomplimentsto mypatientsI changedmy complaintto a positivecommentI left smileyface stickerson 5 randomdesksI gave apatientdirectionsI gave anote/card ofappreciationto acoworkerI gave acomplimentabout acoworker toanothercoworkerI spoke witha patientabout a nonmedical topicIhigh-fived amanagerother thanmy ownI did notcomplainmore thanonce todayI brought asurprise for adept on adifferent floorI said"Thank You"multiple timesthru the dayI made eyecontactwith thoseI spoke toI used happyemoticons onmy instantmessagesI didsomethingnice for myphysicianI personallyinformed mypatients of waittime when wewere behindI picked upwhat trash Isaw in thebuilding or onthe groundsI wrote a pinkcard torecognize afellowemployee

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I have been completely honest with this card
  2. I thanked my patients for being on time
  3. I smiled when I talked on the phone
  4. I held the door open for a patient or coworker
  5. I asked a patient about their family
  6. I welcomed my patients
  7. I tried to make lots of people SMILE
  8. I brought a surprise for my department
  9. I gave compliments to my patients
  10. I changed my complaint to a positive comment
  11. I left smiley face stickers on 5 random desks
  12. I gave a patient directions
  13. I gave a note/card of appreciation to a coworker
  14. I gave a compliment about a coworker to another coworker
  15. I spoke with a patient about a non medical topic
  16. I high-fived a manager other than my own
  17. I did not complain more than once today
  18. I brought a surprise for a dept on a different floor
  19. I said "Thank You" multiple times thru the day
  20. I made eye contact with those I spoke to
  21. I used happy emoticons on my instant messages
  22. I did something nice for my physician
  23. I personally informed my patients of wait time when we were behind
  24. I picked up what trash I saw in the building or on the grounds
  25. I wrote a pink card to recognize a fellow employee