I said"Thank You"multiple timesthru the dayI asked apatientabout theirfamilyI gave acomplimentabout acoworker toanothercoworkerI left smileyface stickerson 5 randomdesksI have beencompletelyhonest withthis cardI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI held thedoor openfor a patientor coworkerI gavecomplimentsto mypatientsIhigh-fived amanagerother thanmy ownI spoke witha patientabout a nonmedical topicIwelcomedmypatientsI changedmy complaintto a positivecommentI wrote a pinkcard torecognize afellowemployeeI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI didsomethingnice for myphysicianI brought asurprise formydepartmentI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI personallyinformed mypatients of waittime when wewere behindI used happyemoticons onmy instantmessagesI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI asked apatientabout theirfamilyI gave acomplimentabout acoworker toanothercoworkerI left smileyface stickerson 5 randomdesksI have beencompletelyhonest withthis cardI thankedmy patientsfor beingon timeI made eyecontactwith thoseI spoke toI held thedoor openfor a patientor coworkerI gavecomplimentsto mypatientsIhigh-fived amanagerother thanmy ownI spoke witha patientabout a nonmedical topicIwelcomedmypatientsI changedmy complaintto a positivecommentI wrote a pinkcard torecognize afellowemployeeI picked upwhat trash Isaw in thebuilding or onthe groundsI gave apatientdirectionsI didsomethingnice for myphysicianI brought asurprise formydepartmentI smiledwhen Italked onthe phoneI gave anote/card ofappreciationto acoworkerI personallyinformed mypatients of waittime when wewere behindI used happyemoticons onmy instantmessagesI brought asurprise for adept on adifferent floorI tried tomake lotsof peopleSMILEI did notcomplainmore thanonce today

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I said "Thank You" multiple times thru the day
  2. I asked a patient about their family
  3. I gave a compliment about a coworker to another coworker
  4. I left smiley face stickers on 5 random desks
  5. I have been completely honest with this card
  6. I thanked my patients for being on time
  7. I made eye contact with those I spoke to
  8. I held the door open for a patient or coworker
  9. I gave compliments to my patients
  10. I high-fived a manager other than my own
  11. I spoke with a patient about a non medical topic
  12. I welcomed my patients
  13. I changed my complaint to a positive comment
  14. I wrote a pink card to recognize a fellow employee
  15. I picked up what trash I saw in the building or on the grounds
  16. I gave a patient directions
  17. I did something nice for my physician
  18. I brought a surprise for my department
  19. I smiled when I talked on the phone
  20. I gave a note/card of appreciation to a coworker
  21. I personally informed my patients of wait time when we were behind
  22. I used happy emoticons on my instant messages
  23. I brought a surprise for a dept on a different floor
  24. I tried to make lots of people SMILE
  25. I did not complain more than once today