I made eyecontactwith thoseI spoke toI gave anote/card ofappreciationto acoworkerI tried tomake lotsof peopleSMILEI picked upwhat trash Isaw in thebuilding or onthe groundsIwelcomedmypatientsI used happyemoticons onmy instantmessagesI gave apatientdirectionsI brought asurprise for adept on adifferent floorI gave acomplimentabout acoworker toanothercoworkerI left smileyface stickerson 5 randomdesksI asked apatientabout theirfamilyI wrote a pinkcard torecognize afellowemployeeIhigh-fived amanagerother thanmy ownI spoke witha patientabout a nonmedical topicI held thedoor openfor a patientor coworkerI have beencompletelyhonest withthis cardI smiledwhen Italked onthe phoneI thankedmy patientsfor beingon timeI changedmy complaintto a positivecommentI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI personallyinformed mypatients of waittime when wewere behindI brought asurprise formydepartmentI gavecomplimentsto mypatientsI didsomethingnice for myphysicianI made eyecontactwith thoseI spoke toI gave anote/card ofappreciationto acoworkerI tried tomake lotsof peopleSMILEI picked upwhat trash Isaw in thebuilding or onthe groundsIwelcomedmypatientsI used happyemoticons onmy instantmessagesI gave apatientdirectionsI brought asurprise for adept on adifferent floorI gave acomplimentabout acoworker toanothercoworkerI left smileyface stickerson 5 randomdesksI asked apatientabout theirfamilyI wrote a pinkcard torecognize afellowemployeeIhigh-fived amanagerother thanmy ownI spoke witha patientabout a nonmedical topicI held thedoor openfor a patientor coworkerI have beencompletelyhonest withthis cardI smiledwhen Italked onthe phoneI thankedmy patientsfor beingon timeI changedmy complaintto a positivecommentI did notcomplainmore thanonce todayI said"Thank You"multiple timesthru the dayI personallyinformed mypatients of waittime when wewere behindI brought asurprise formydepartmentI gavecomplimentsto mypatientsI didsomethingnice for myphysician

SERVICE EXCELLENCE BLACKOUT - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. I made eye contact with those I spoke to
  2. I gave a note/card of appreciation to a coworker
  3. I tried to make lots of people SMILE
  4. I picked up what trash I saw in the building or on the grounds
  5. I welcomed my patients
  6. I used happy emoticons on my instant messages
  7. I gave a patient directions
  8. I brought a surprise for a dept on a different floor
  9. I gave a compliment about a coworker to another coworker
  10. I left smiley face stickers on 5 random desks
  11. I asked a patient about their family
  12. I wrote a pink card to recognize a fellow employee
  13. I high-fived a manager other than my own
  14. I spoke with a patient about a non medical topic
  15. I held the door open for a patient or coworker
  16. I have been completely honest with this card
  17. I smiled when I talked on the phone
  18. I thanked my patients for being on time
  19. I changed my complaint to a positive comment
  20. I did not complain more than once today
  21. I said "Thank You" multiple times thru the day
  22. I personally informed my patients of wait time when we were behind
  23. I brought a surprise for my department
  24. I gave compliments to my patients
  25. I did something nice for my physician