Deferjudgment.Payattention. Respondappropriately.Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"Don'tmentallyprepare arebuttal!Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid beingdistracted byenvironmentalfactorsLook at thespeakerdirectly.   "Soundslike youaresaying... ,"Allow thespeaker tofinish eachpoint beforeaskingquestions. Make sure thatyour posture isopen andinterested. Askquestions toclarifycertainpoints.LookatActive listeningis designed toencouragerespect andunderstanding."What doyou meanwhen yousay... ."EyeContactBodylanguageGentlenodSmile anduse otherfacialexpressions.Avoid sideconversations. Nodoccasionally.LookuptoneDon'tinterrupt withcounterarguments.Show thatyou'relistening.   Providefeedback."Is thiswhat youmean?""Listen" tothespeaker'sbodylanguageDeferjudgment.Payattention. Respondappropriately.Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"Don'tmentallyprepare arebuttal!Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid beingdistracted byenvironmentalfactorsLook at thespeakerdirectly.   "Soundslike youaresaying... ,"Allow thespeaker tofinish eachpoint beforeaskingquestions. Make sure thatyour posture isopen andinterested. Askquestions toclarifycertainpoints.LookatActive listeningis designed toencouragerespect andunderstanding."What doyou meanwhen yousay... ."EyeContactBodylanguageGentlenodSmile anduse otherfacialexpressions.Avoid sideconversations. Nodoccasionally.LookuptoneDon'tinterrupt withcounterarguments.Show thatyou'relistening.   Providefeedback."Is thiswhat youmean?""Listen" tothespeaker'sbodylanguage

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defer judgment.
  2. Pay attention.
  3. Respond appropriately.
  4. Put aside distracting thoughts.
  5. paraphrasing. "What I'm hearing is... ,"
  6. Don't mentally prepare a rebuttal!
  7. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  8. Avoid being distracted by environmental factors
  9. Look at the speaker directly.
  10. "Sounds like you are saying... ,"
  11. Allow the speaker to finish each point before asking questions.
  12. Make sure that your posture is open and interested.
  13. Ask questions to clarify certain points.
  14. Look at
  15. Active listening is designed to encourage respect and understanding.
  16. "What do you mean when you say... ."
  17. Eye Contact
  18. Body language
  19. Gentle nod
  20. Smile and use other facial expressions.
  21. Avoid side conversations.
  22. Nod occasionally.
  23. Look up
  24. tone
  25. Don't interrupt with counter arguments.
  26. Show that you're listening.
  27. Provide feedback.
  28. "Is this what you mean?"
  29. "Listen" to the speaker's body language