Askquestions toclarifycertainpoints.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.GentlenodAvoid beingdistracted byenvironmentalfactorsDeferjudgment.Respondappropriately."Is thiswhat youmean?"LookatLook at thespeakerdirectly.   Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Don'tmentallyprepare arebuttal!toneShow thatyou'relistening.   Bodylanguageparaphrasing."What I'mhearing is... ,""What doyou meanwhen yousay... ."EyeContactAllow thespeaker tofinish eachpoint beforeaskingquestions."Listen" tothespeaker'sbodylanguageLookupActive listeningis designed toencouragerespect andunderstanding. Make sure thatyour posture isopen andinterested. Nodoccasionally.Avoid sideconversations. Providefeedback."Soundslike youaresaying... ,"Payattention. Don'tinterrupt withcounterarguments.Askquestions toclarifycertainpoints.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.GentlenodAvoid beingdistracted byenvironmentalfactorsDeferjudgment.Respondappropriately."Is thiswhat youmean?"LookatLook at thespeakerdirectly.   Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Don'tmentallyprepare arebuttal!toneShow thatyou'relistening.   Bodylanguageparaphrasing."What I'mhearing is... ,""What doyou meanwhen yousay... ."EyeContactAllow thespeaker tofinish eachpoint beforeaskingquestions."Listen" tothespeaker'sbodylanguageLookupActive listeningis designed toencouragerespect andunderstanding. Make sure thatyour posture isopen andinterested. Nodoccasionally.Avoid sideconversations. Providefeedback."Soundslike youaresaying... ,"Payattention. Don'tinterrupt withcounterarguments.

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask questions to clarify certain points.
  2. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  3. Gentle nod
  4. Avoid being distracted by environmental factors
  5. Defer judgment.
  6. Respond appropriately.
  7. "Is this what you mean?"
  8. Look at
  9. Look at the speaker directly.
  10. Put aside distracting thoughts.
  11. Smile and use other facial expressions.
  12. Don't mentally prepare a rebuttal!
  13. tone
  14. Show that you're listening.
  15. Body language
  16. paraphrasing. "What I'm hearing is... ,"
  17. "What do you mean when you say... ."
  18. Eye Contact
  19. Allow the speaker to finish each point before asking questions.
  20. "Listen" to the speaker's body language
  21. Look up
  22. Active listening is designed to encourage respect and understanding.
  23. Make sure that your posture is open and interested.
  24. Nod occasionally.
  25. Avoid side conversations.
  26. Provide feedback.
  27. "Sounds like you are saying... ,"
  28. Pay attention.
  29. Don't interrupt with counter arguments.