Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Active listeningis designed toencouragerespect andunderstanding.LookatAllow thespeaker tofinish eachpoint beforeaskingquestions."What doyou meanwhen yousay... ."LookupLook at thespeakerdirectly.   "Listen" tothespeaker'sbodylanguageAvoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts. Make sure thatyour posture isopen andinterested. "Soundslike youaresaying... ,"EyeContactDon'tinterrupt withcounterarguments.Avoid sideconversations. Nodoccasionally.toneDeferjudgment.Providefeedback.Gentlenodparaphrasing."What I'mhearing is... ,"Smile anduse otherfacialexpressions.BodylanguagePayattention. Respondappropriately."Is thiswhat youmean?"Don'tmentallyprepare arebuttal!Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Active listeningis designed toencouragerespect andunderstanding.LookatAllow thespeaker tofinish eachpoint beforeaskingquestions."What doyou meanwhen yousay... ."LookupLook at thespeakerdirectly.   "Listen" tothespeaker'sbodylanguageAvoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts. Make sure thatyour posture isopen andinterested. "Soundslike youaresaying... ,"EyeContactDon'tinterrupt withcounterarguments.Avoid sideconversations. Nodoccasionally.toneDeferjudgment.Providefeedback.Gentlenodparaphrasing."What I'mhearing is... ,"Smile anduse otherfacialexpressions.BodylanguagePayattention. Respondappropriately."Is thiswhat youmean?"Don'tmentallyprepare arebuttal!

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  2. Ask questions to clarify certain points.
  3. Show that you're listening.
  4. Active listening is designed to encourage respect and understanding.
  5. Look at
  6. Allow the speaker to finish each point before asking questions.
  7. "What do you mean when you say... ."
  8. Look up
  9. Look at the speaker directly.
  10. "Listen" to the speaker's body language
  11. Avoid being distracted by environmental factors
  12. Put aside distracting thoughts.
  13. Make sure that your posture is open and interested.
  14. "Sounds like you are saying... ,"
  15. Eye Contact
  16. Don't interrupt with counter arguments.
  17. Avoid side conversations.
  18. Nod occasionally.
  19. tone
  20. Defer judgment.
  21. Provide feedback.
  22. Gentle nod
  23. paraphrasing. "What I'm hearing is... ,"
  24. Smile and use other facial expressions.
  25. Body language
  26. Pay attention.
  27. Respond appropriately.
  28. "Is this what you mean?"
  29. Don't mentally prepare a rebuttal!