Nodoccasionally.Don'tinterrupt withcounterarguments. Make sure thatyour posture isopen andinterested. Providefeedback."Soundslike youaresaying... ,"Active listeningis designed toencouragerespect andunderstanding.Avoid sideconversations. Avoid beingdistracted byenvironmentalfactors"Listen" tothespeaker'sbodylanguageShow thatyou'relistening.   "Is thiswhat youmean?"Respondappropriately.Don'tmentallyprepare arebuttal!GentlenodAllow thespeaker tofinish eachpoint beforeaskingquestions.Look at thespeakerdirectly.   Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.LookatPut asidedistractingthoughts.Smile anduse otherfacialexpressions.paraphrasing."What I'mhearing is... ,"Askquestions toclarifycertainpoints.Deferjudgment.LookupPayattention. tone"What doyou meanwhen yousay... ."EyeContactBodylanguageNodoccasionally.Don'tinterrupt withcounterarguments. Make sure thatyour posture isopen andinterested. Providefeedback."Soundslike youaresaying... ,"Active listeningis designed toencouragerespect andunderstanding.Avoid sideconversations. Avoid beingdistracted byenvironmentalfactors"Listen" tothespeaker'sbodylanguageShow thatyou'relistening.   "Is thiswhat youmean?"Respondappropriately.Don'tmentallyprepare arebuttal!GentlenodAllow thespeaker tofinish eachpoint beforeaskingquestions.Look at thespeakerdirectly.   Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.LookatPut asidedistractingthoughts.Smile anduse otherfacialexpressions.paraphrasing."What I'mhearing is... ,"Askquestions toclarifycertainpoints.Deferjudgment.LookupPayattention. tone"What doyou meanwhen yousay... ."EyeContactBodylanguage

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Nod occasionally.
  2. Don't interrupt with counter arguments.
  3. Make sure that your posture is open and interested.
  4. Provide feedback.
  5. "Sounds like you are saying... ,"
  6. Active listening is designed to encourage respect and understanding.
  7. Avoid side conversations.
  8. Avoid being distracted by environmental factors
  9. "Listen" to the speaker's body language
  10. Show that you're listening.
  11. "Is this what you mean?"
  12. Respond appropriately.
  13. Don't mentally prepare a rebuttal!
  14. Gentle nod
  15. Allow the speaker to finish each point before asking questions.
  16. Look at the speaker directly.
  17. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  18. Look at
  19. Put aside distracting thoughts.
  20. Smile and use other facial expressions.
  21. paraphrasing. "What I'm hearing is... ,"
  22. Ask questions to clarify certain points.
  23. Defer judgment.
  24. Look up
  25. Pay attention.
  26. tone
  27. "What do you mean when you say... ."
  28. Eye Contact
  29. Body language