Deferjudgment.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Providefeedback.Lookup"Is thiswhat youmean?""Listen" tothespeaker'sbodylanguagePut asidedistractingthoughts.Look at thespeakerdirectly.    Make sure thatyour posture isopen andinterested. toneAllow thespeaker tofinish eachpoint beforeaskingquestions.paraphrasing."What I'mhearing is... ,"GentlenodDon'tmentallyprepare arebuttal!Avoid sideconversations. Active listeningis designed toencouragerespect andunderstanding.Smile anduse otherfacialexpressions.EyeContact"What doyou meanwhen yousay... ."LookatAvoid beingdistracted byenvironmentalfactorsEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Payattention. BodylanguageNodoccasionally.Respondappropriately.Don'tinterrupt withcounterarguments."Soundslike youaresaying... ,"Deferjudgment.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Providefeedback.Lookup"Is thiswhat youmean?""Listen" tothespeaker'sbodylanguagePut asidedistractingthoughts.Look at thespeakerdirectly.    Make sure thatyour posture isopen andinterested. toneAllow thespeaker tofinish eachpoint beforeaskingquestions.paraphrasing."What I'mhearing is... ,"GentlenodDon'tmentallyprepare arebuttal!Avoid sideconversations. Active listeningis designed toencouragerespect andunderstanding.Smile anduse otherfacialexpressions.EyeContact"What doyou meanwhen yousay... ."LookatAvoid beingdistracted byenvironmentalfactorsEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Payattention. BodylanguageNodoccasionally.Respondappropriately.Don'tinterrupt withcounterarguments."Soundslike youaresaying... ,"

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Defer judgment.
  2. Ask questions to clarify certain points.
  3. Show that you're listening.
  4. Provide feedback.
  5. Look up
  6. "Is this what you mean?"
  7. "Listen" to the speaker's body language
  8. Put aside distracting thoughts.
  9. Look at the speaker directly.
  10. Make sure that your posture is open and interested.
  11. tone
  12. Allow the speaker to finish each point before asking questions.
  13. paraphrasing. "What I'm hearing is... ,"
  14. Gentle nod
  15. Don't mentally prepare a rebuttal!
  16. Avoid side conversations.
  17. Active listening is designed to encourage respect and understanding.
  18. Smile and use other facial expressions.
  19. Eye Contact
  20. "What do you mean when you say... ."
  21. Look at
  22. Avoid being distracted by environmental factors
  23. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  24. Pay attention.
  25. Body language
  26. Nod occasionally.
  27. Respond appropriately.
  28. Don't interrupt with counter arguments.
  29. "Sounds like you are saying... ,"