Payattention. LookatDon'tinterrupt withcounterarguments.Avoid beingdistracted byenvironmentalfactors"What doyou meanwhen yousay... ."BodylanguageEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh."Soundslike youaresaying... ,"Smile anduse otherfacialexpressions.Deferjudgment.Don'tmentallyprepare arebuttal!Respondappropriately.Avoid sideconversations. Nodoccasionally.Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"LookupActive listeningis designed toencouragerespect andunderstanding.Providefeedback.Askquestions toclarifycertainpoints.Allow thespeaker tofinish eachpoint beforeaskingquestions.Gentlenod"Listen" tothespeaker'sbodylanguage"Is thiswhat youmean?"EyeContact Make sure thatyour posture isopen andinterested. Look at thespeakerdirectly.   toneShow thatyou'relistening.   Payattention. LookatDon'tinterrupt withcounterarguments.Avoid beingdistracted byenvironmentalfactors"What doyou meanwhen yousay... ."BodylanguageEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh."Soundslike youaresaying... ,"Smile anduse otherfacialexpressions.Deferjudgment.Don'tmentallyprepare arebuttal!Respondappropriately.Avoid sideconversations. Nodoccasionally.Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"LookupActive listeningis designed toencouragerespect andunderstanding.Providefeedback.Askquestions toclarifycertainpoints.Allow thespeaker tofinish eachpoint beforeaskingquestions.Gentlenod"Listen" tothespeaker'sbodylanguage"Is thiswhat youmean?"EyeContact Make sure thatyour posture isopen andinterested. Look at thespeakerdirectly.   toneShow thatyou'relistening.   

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pay attention.
  2. Look at
  3. Don't interrupt with counter arguments.
  4. Avoid being distracted by environmental factors
  5. "What do you mean when you say... ."
  6. Body language
  7. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  8. "Sounds like you are saying... ,"
  9. Smile and use other facial expressions.
  10. Defer judgment.
  11. Don't mentally prepare a rebuttal!
  12. Respond appropriately.
  13. Avoid side conversations.
  14. Nod occasionally.
  15. Put aside distracting thoughts.
  16. paraphrasing. "What I'm hearing is... ,"
  17. Look up
  18. Active listening is designed to encourage respect and understanding.
  19. Provide feedback.
  20. Ask questions to clarify certain points.
  21. Allow the speaker to finish each point before asking questions.
  22. Gentle nod
  23. "Listen" to the speaker's body language
  24. "Is this what you mean?"
  25. Eye Contact
  26. Make sure that your posture is open and interested.
  27. Look at the speaker directly.
  28. tone
  29. Show that you're listening.