"Is thiswhat youmean?"Providefeedback.Look at thespeakerdirectly.   Show thatyou'relistening.   "Soundslike youaresaying... ,"toneparaphrasing."What I'mhearing is... ,"Active listeningis designed toencouragerespect andunderstanding.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Allow thespeaker tofinish eachpoint beforeaskingquestions.Lookat"What doyou meanwhen yousay... ."BodylanguageGentlenodSmile anduse otherfacialexpressions.EyeContact"Listen" tothespeaker'sbodylanguageNodoccasionally.Avoid beingdistracted byenvironmentalfactorsAskquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Respondappropriately.Don'tinterrupt withcounterarguments.Deferjudgment. Make sure thatyour posture isopen andinterested. LookupPayattention. Avoid sideconversations. Put asidedistractingthoughts."Is thiswhat youmean?"Providefeedback.Look at thespeakerdirectly.   Show thatyou'relistening.   "Soundslike youaresaying... ,"toneparaphrasing."What I'mhearing is... ,"Active listeningis designed toencouragerespect andunderstanding.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Allow thespeaker tofinish eachpoint beforeaskingquestions.Lookat"What doyou meanwhen yousay... ."BodylanguageGentlenodSmile anduse otherfacialexpressions.EyeContact"Listen" tothespeaker'sbodylanguageNodoccasionally.Avoid beingdistracted byenvironmentalfactorsAskquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Respondappropriately.Don'tinterrupt withcounterarguments.Deferjudgment. Make sure thatyour posture isopen andinterested. LookupPayattention. Avoid sideconversations. Put asidedistractingthoughts.

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is this what you mean?"
  2. Provide feedback.
  3. Look at the speaker directly.
  4. Show that you're listening.
  5. "Sounds like you are saying... ,"
  6. tone
  7. paraphrasing. "What I'm hearing is... ,"
  8. Active listening is designed to encourage respect and understanding.
  9. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  10. Allow the speaker to finish each point before asking questions.
  11. Look at
  12. "What do you mean when you say... ."
  13. Body language
  14. Gentle nod
  15. Smile and use other facial expressions.
  16. Eye Contact
  17. "Listen" to the speaker's body language
  18. Nod occasionally.
  19. Avoid being distracted by environmental factors
  20. Ask questions to clarify certain points.
  21. Don't mentally prepare a rebuttal!
  22. Respond appropriately.
  23. Don't interrupt with counter arguments.
  24. Defer judgment.
  25. Make sure that your posture is open and interested.
  26. Look up
  27. Pay attention.
  28. Avoid side conversations.
  29. Put aside distracting thoughts.