LookupAllow thespeaker tofinish eachpoint beforeaskingquestions.Gentlenod"Is thiswhat youmean?""What doyou meanwhen yousay... ."paraphrasing."What I'mhearing is... ,"Avoid sideconversations. Don'tmentallyprepare arebuttal!"Listen" tothespeaker'sbodylanguagetoneDon'tinterrupt withcounterarguments."Soundslike youaresaying... ,"Deferjudgment.Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Providefeedback.BodylanguageAskquestions toclarifycertainpoints.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Look at thespeakerdirectly.   Respondappropriately.LookatPayattention. Avoid beingdistracted byenvironmentalfactorsNodoccasionally.Active listeningis designed toencouragerespect andunderstanding. Make sure thatyour posture isopen andinterested. Show thatyou'relistening.   EyeContactLookupAllow thespeaker tofinish eachpoint beforeaskingquestions.Gentlenod"Is thiswhat youmean?""What doyou meanwhen yousay... ."paraphrasing."What I'mhearing is... ,"Avoid sideconversations. Don'tmentallyprepare arebuttal!"Listen" tothespeaker'sbodylanguagetoneDon'tinterrupt withcounterarguments."Soundslike youaresaying... ,"Deferjudgment.Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Providefeedback.BodylanguageAskquestions toclarifycertainpoints.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Look at thespeakerdirectly.   Respondappropriately.LookatPayattention. Avoid beingdistracted byenvironmentalfactorsNodoccasionally.Active listeningis designed toencouragerespect andunderstanding. Make sure thatyour posture isopen andinterested. Show thatyou'relistening.   EyeContact

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look up
  2. Allow the speaker to finish each point before asking questions.
  3. Gentle nod
  4. "Is this what you mean?"
  5. "What do you mean when you say... ."
  6. paraphrasing. "What I'm hearing is... ,"
  7. Avoid side conversations.
  8. Don't mentally prepare a rebuttal!
  9. "Listen" to the speaker's body language
  10. tone
  11. Don't interrupt with counter arguments.
  12. "Sounds like you are saying... ,"
  13. Defer judgment.
  14. Put aside distracting thoughts.
  15. Smile and use other facial expressions.
  16. Provide feedback.
  17. Body language
  18. Ask questions to clarify certain points.
  19. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  20. Look at the speaker directly.
  21. Respond appropriately.
  22. Look at
  23. Pay attention.
  24. Avoid being distracted by environmental factors
  25. Nod occasionally.
  26. Active listening is designed to encourage respect and understanding.
  27. Make sure that your posture is open and interested.
  28. Show that you're listening.
  29. Eye Contact