Smile anduse otherfacialexpressions.Lookup"What doyou meanwhen yousay... ."Bodylanguageparaphrasing."What I'mhearing is... ,"Askquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Active listeningis designed toencouragerespect andunderstanding.Look at thespeakerdirectly.   Payattention. Put asidedistractingthoughts.Don'tinterrupt withcounterarguments.Show thatyou'relistening.   tone"Is thiswhat youmean?"Nodoccasionally. Make sure thatyour posture isopen andinterested. Deferjudgment."Soundslike youaresaying... ,"Providefeedback.Avoid sideconversations. LookatGentlenodRespondappropriately.Allow thespeaker tofinish eachpoint beforeaskingquestions.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid beingdistracted byenvironmentalfactors"Listen" tothespeaker'sbodylanguageEyeContactSmile anduse otherfacialexpressions.Lookup"What doyou meanwhen yousay... ."Bodylanguageparaphrasing."What I'mhearing is... ,"Askquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Active listeningis designed toencouragerespect andunderstanding.Look at thespeakerdirectly.   Payattention. Put asidedistractingthoughts.Don'tinterrupt withcounterarguments.Show thatyou'relistening.   tone"Is thiswhat youmean?"Nodoccasionally. Make sure thatyour posture isopen andinterested. Deferjudgment."Soundslike youaresaying... ,"Providefeedback.Avoid sideconversations. LookatGentlenodRespondappropriately.Allow thespeaker tofinish eachpoint beforeaskingquestions.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid beingdistracted byenvironmentalfactors"Listen" tothespeaker'sbodylanguageEyeContact

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Smile and use other facial expressions.
  2. Look up
  3. "What do you mean when you say... ."
  4. Body language
  5. paraphrasing. "What I'm hearing is... ,"
  6. Ask questions to clarify certain points.
  7. Don't mentally prepare a rebuttal!
  8. Active listening is designed to encourage respect and understanding.
  9. Look at the speaker directly.
  10. Pay attention.
  11. Put aside distracting thoughts.
  12. Don't interrupt with counter arguments.
  13. Show that you're listening.
  14. tone
  15. "Is this what you mean?"
  16. Nod occasionally.
  17. Make sure that your posture is open and interested.
  18. Defer judgment.
  19. "Sounds like you are saying... ,"
  20. Provide feedback.
  21. Avoid side conversations.
  22. Look at
  23. Gentle nod
  24. Respond appropriately.
  25. Allow the speaker to finish each point before asking questions.
  26. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  27. Avoid being distracted by environmental factors
  28. "Listen" to the speaker's body language
  29. Eye Contact