"Is thiswhat youmean?""Soundslike youaresaying... ,"Smile anduse otherfacialexpressions.Respondappropriately.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Payattention. Nodoccasionally.Providefeedback. Make sure thatyour posture isopen andinterested. BodylanguageAllow thespeaker tofinish eachpoint beforeaskingquestions.paraphrasing."What I'mhearing is... ,"GentlenodAvoid sideconversations. Don'tinterrupt withcounterarguments."What doyou meanwhen yousay... ."EyeContact"Listen" tothespeaker'sbodylanguageDeferjudgment.Show thatyou'relistening.   Look at thespeakerdirectly.   toneAskquestions toclarifycertainpoints.LookatDon'tmentallyprepare arebuttal!Avoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts.Active listeningis designed toencouragerespect andunderstanding.Lookup"Is thiswhat youmean?""Soundslike youaresaying... ,"Smile anduse otherfacialexpressions.Respondappropriately.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Payattention. Nodoccasionally.Providefeedback. Make sure thatyour posture isopen andinterested. BodylanguageAllow thespeaker tofinish eachpoint beforeaskingquestions.paraphrasing."What I'mhearing is... ,"GentlenodAvoid sideconversations. Don'tinterrupt withcounterarguments."What doyou meanwhen yousay... ."EyeContact"Listen" tothespeaker'sbodylanguageDeferjudgment.Show thatyou'relistening.   Look at thespeakerdirectly.   toneAskquestions toclarifycertainpoints.LookatDon'tmentallyprepare arebuttal!Avoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts.Active listeningis designed toencouragerespect andunderstanding.Lookup

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. "Is this what you mean?"
  2. "Sounds like you are saying... ,"
  3. Smile and use other facial expressions.
  4. Respond appropriately.
  5. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  6. Pay attention.
  7. Nod occasionally.
  8. Provide feedback.
  9. Make sure that your posture is open and interested.
  10. Body language
  11. Allow the speaker to finish each point before asking questions.
  12. paraphrasing. "What I'm hearing is... ,"
  13. Gentle nod
  14. Avoid side conversations.
  15. Don't interrupt with counter arguments.
  16. "What do you mean when you say... ."
  17. Eye Contact
  18. "Listen" to the speaker's body language
  19. Defer judgment.
  20. Show that you're listening.
  21. Look at the speaker directly.
  22. tone
  23. Ask questions to clarify certain points.
  24. Look at
  25. Don't mentally prepare a rebuttal!
  26. Avoid being distracted by environmental factors
  27. Put aside distracting thoughts.
  28. Active listening is designed to encourage respect and understanding.
  29. Look up