Make sure thatyour posture isopen andinterested. Nodoccasionally.Look at thespeakerdirectly.   Deferjudgment.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid sideconversations. Active listeningis designed toencouragerespect andunderstanding.Don'tinterrupt withcounterarguments.Payattention. Avoid beingdistracted byenvironmentalfactorsProvidefeedback.GentlenodEyeContact"Soundslike youaresaying... ,"Lookuptone"Listen" tothespeaker'sbodylanguageparaphrasing."What I'mhearing is... ,"BodylanguageAllow thespeaker tofinish eachpoint beforeaskingquestions.Askquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!"Is thiswhat youmean?"Show thatyou'relistening.   Put asidedistractingthoughts."What doyou meanwhen yousay... ."Respondappropriately.Smile anduse otherfacialexpressions.Lookat Make sure thatyour posture isopen andinterested. Nodoccasionally.Look at thespeakerdirectly.   Deferjudgment.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid sideconversations. Active listeningis designed toencouragerespect andunderstanding.Don'tinterrupt withcounterarguments.Payattention. Avoid beingdistracted byenvironmentalfactorsProvidefeedback.GentlenodEyeContact"Soundslike youaresaying... ,"Lookuptone"Listen" tothespeaker'sbodylanguageparaphrasing."What I'mhearing is... ,"BodylanguageAllow thespeaker tofinish eachpoint beforeaskingquestions.Askquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!"Is thiswhat youmean?"Show thatyou'relistening.   Put asidedistractingthoughts."What doyou meanwhen yousay... ."Respondappropriately.Smile anduse otherfacialexpressions.Lookat

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make sure that your posture is open and interested.
  2. Nod occasionally.
  3. Look at the speaker directly.
  4. Defer judgment.
  5. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  6. Avoid side conversations.
  7. Active listening is designed to encourage respect and understanding.
  8. Don't interrupt with counter arguments.
  9. Pay attention.
  10. Avoid being distracted by environmental factors
  11. Provide feedback.
  12. Gentle nod
  13. Eye Contact
  14. "Sounds like you are saying... ,"
  15. Look up
  16. tone
  17. "Listen" to the speaker's body language
  18. paraphrasing. "What I'm hearing is... ,"
  19. Body language
  20. Allow the speaker to finish each point before asking questions.
  21. Ask questions to clarify certain points.
  22. Don't mentally prepare a rebuttal!
  23. "Is this what you mean?"
  24. Show that you're listening.
  25. Put aside distracting thoughts.
  26. "What do you mean when you say... ."
  27. Respond appropriately.
  28. Smile and use other facial expressions.
  29. Look at