LookatEyeContactPayattention. Active listeningis designed toencouragerespect andunderstanding.tone"Listen" tothespeaker'sbodylanguageNodoccasionally.BodylanguageDon'tinterrupt withcounterarguments.Providefeedback.Show thatyou'relistening.   Allow thespeaker tofinish eachpoint beforeaskingquestions.Avoid beingdistracted byenvironmentalfactorsparaphrasing."What I'mhearing is... ,"Gentlenod"Soundslike youaresaying... ,"Askquestions toclarifycertainpoints.Respondappropriately. Make sure thatyour posture isopen andinterested. Avoid sideconversations. Deferjudgment.LookupEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Look at thespeakerdirectly.   "Is thiswhat youmean?""What doyou meanwhen yousay... ."Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Don'tmentallyprepare arebuttal!LookatEyeContactPayattention. Active listeningis designed toencouragerespect andunderstanding.tone"Listen" tothespeaker'sbodylanguageNodoccasionally.BodylanguageDon'tinterrupt withcounterarguments.Providefeedback.Show thatyou'relistening.   Allow thespeaker tofinish eachpoint beforeaskingquestions.Avoid beingdistracted byenvironmentalfactorsparaphrasing."What I'mhearing is... ,"Gentlenod"Soundslike youaresaying... ,"Askquestions toclarifycertainpoints.Respondappropriately. Make sure thatyour posture isopen andinterested. Avoid sideconversations. Deferjudgment.LookupEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Look at thespeakerdirectly.   "Is thiswhat youmean?""What doyou meanwhen yousay... ."Put asidedistractingthoughts.Smile anduse otherfacialexpressions.Don'tmentallyprepare arebuttal!

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Look at
  2. Eye Contact
  3. Pay attention.
  4. Active listening is designed to encourage respect and understanding.
  5. tone
  6. "Listen" to the speaker's body language
  7. Nod occasionally.
  8. Body language
  9. Don't interrupt with counter arguments.
  10. Provide feedback.
  11. Show that you're listening.
  12. Allow the speaker to finish each point before asking questions.
  13. Avoid being distracted by environmental factors
  14. paraphrasing. "What I'm hearing is... ,"
  15. Gentle nod
  16. "Sounds like you are saying... ,"
  17. Ask questions to clarify certain points.
  18. Respond appropriately.
  19. Make sure that your posture is open and interested.
  20. Avoid side conversations.
  21. Defer judgment.
  22. Look up
  23. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  24. Look at the speaker directly.
  25. "Is this what you mean?"
  26. "What do you mean when you say... ."
  27. Put aside distracting thoughts.
  28. Smile and use other facial expressions.
  29. Don't mentally prepare a rebuttal!