EyeContactLookatparaphrasing."What I'mhearing is... ," Make sure thatyour posture isopen andinterested. toneAskquestions toclarifycertainpoints.Avoid beingdistracted byenvironmentalfactorsNodoccasionally.Bodylanguage"Is thiswhat youmean?"Payattention. GentlenodEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh."Soundslike youaresaying... ,"Providefeedback.Allow thespeaker tofinish eachpoint beforeaskingquestions.Deferjudgment.Don'tinterrupt withcounterarguments.Smile anduse otherfacialexpressions.Active listeningis designed toencouragerespect andunderstanding.LookupPut asidedistractingthoughts.Avoid sideconversations. Show thatyou'relistening.   Respondappropriately."Listen" tothespeaker'sbodylanguageDon'tmentallyprepare arebuttal!Look at thespeakerdirectly.   "What doyou meanwhen yousay... ."EyeContactLookatparaphrasing."What I'mhearing is... ," Make sure thatyour posture isopen andinterested. toneAskquestions toclarifycertainpoints.Avoid beingdistracted byenvironmentalfactorsNodoccasionally.Bodylanguage"Is thiswhat youmean?"Payattention. GentlenodEncourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh."Soundslike youaresaying... ,"Providefeedback.Allow thespeaker tofinish eachpoint beforeaskingquestions.Deferjudgment.Don'tinterrupt withcounterarguments.Smile anduse otherfacialexpressions.Active listeningis designed toencouragerespect andunderstanding.LookupPut asidedistractingthoughts.Avoid sideconversations. Show thatyou'relistening.   Respondappropriately."Listen" tothespeaker'sbodylanguageDon'tmentallyprepare arebuttal!Look at thespeakerdirectly.   "What doyou meanwhen yousay... ."

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Eye Contact
  2. Look at
  3. paraphrasing. "What I'm hearing is... ,"
  4. Make sure that your posture is open and interested.
  5. tone
  6. Ask questions to clarify certain points.
  7. Avoid being distracted by environmental factors
  8. Nod occasionally.
  9. Body language
  10. "Is this what you mean?"
  11. Pay attention.
  12. Gentle nod
  13. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  14. "Sounds like you are saying... ,"
  15. Provide feedback.
  16. Allow the speaker to finish each point before asking questions.
  17. Defer judgment.
  18. Don't interrupt with counter arguments.
  19. Smile and use other facial expressions.
  20. Active listening is designed to encourage respect and understanding.
  21. Look up
  22. Put aside distracting thoughts.
  23. Avoid side conversations.
  24. Show that you're listening.
  25. Respond appropriately.
  26. "Listen" to the speaker's body language
  27. Don't mentally prepare a rebuttal!
  28. Look at the speaker directly.
  29. "What do you mean when you say... ."