paraphrasing."What I'mhearing is... ,"Deferjudgment."Soundslike youaresaying... ,"Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Allow thespeaker tofinish eachpoint beforeaskingquestions.Don'tmentallyprepare arebuttal!Avoid sideconversations.  Make sure thatyour posture isopen andinterested. BodylanguageSmile anduse otherfacialexpressions.Lookat"Is thiswhat youmean?""What doyou meanwhen yousay... ."Respondappropriately.Askquestions toclarifycertainpoints.Payattention. "Listen" tothespeaker'sbodylanguageDon'tinterrupt withcounterarguments.tonePut asidedistractingthoughts.GentlenodProvidefeedback.LookupLook at thespeakerdirectly.   Active listeningis designed toencouragerespect andunderstanding.EyeContactShow thatyou'relistening.   Avoid beingdistracted byenvironmentalfactorsNodoccasionally.paraphrasing."What I'mhearing is... ,"Deferjudgment."Soundslike youaresaying... ,"Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Allow thespeaker tofinish eachpoint beforeaskingquestions.Don'tmentallyprepare arebuttal!Avoid sideconversations.  Make sure thatyour posture isopen andinterested. BodylanguageSmile anduse otherfacialexpressions.Lookat"Is thiswhat youmean?""What doyou meanwhen yousay... ."Respondappropriately.Askquestions toclarifycertainpoints.Payattention. "Listen" tothespeaker'sbodylanguageDon'tinterrupt withcounterarguments.tonePut asidedistractingthoughts.GentlenodProvidefeedback.LookupLook at thespeakerdirectly.   Active listeningis designed toencouragerespect andunderstanding.EyeContactShow thatyou'relistening.   Avoid beingdistracted byenvironmentalfactorsNodoccasionally.

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. paraphrasing. "What I'm hearing is... ,"
  2. Defer judgment.
  3. "Sounds like you are saying... ,"
  4. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  5. Allow the speaker to finish each point before asking questions.
  6. Don't mentally prepare a rebuttal!
  7. Avoid side conversations.
  8. Make sure that your posture is open and interested.
  9. Body language
  10. Smile and use other facial expressions.
  11. Look at
  12. "Is this what you mean?"
  13. "What do you mean when you say... ."
  14. Respond appropriately.
  15. Ask questions to clarify certain points.
  16. Pay attention.
  17. "Listen" to the speaker's body language
  18. Don't interrupt with counter arguments.
  19. tone
  20. Put aside distracting thoughts.
  21. Gentle nod
  22. Provide feedback.
  23. Look up
  24. Look at the speaker directly.
  25. Active listening is designed to encourage respect and understanding.
  26. Eye Contact
  27. Show that you're listening.
  28. Avoid being distracted by environmental factors
  29. Nod occasionally.