Allow thespeaker tofinish eachpoint beforeaskingquestions.tonePayattention. "Is thiswhat youmean?" Make sure thatyour posture isopen andinterested. Respondappropriately.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid sideconversations. Providefeedback.EyeContactDon'tinterrupt withcounterarguments."What doyou meanwhen yousay... ."Nodoccasionally.Deferjudgment.GentlenodAskquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Active listeningis designed toencouragerespect andunderstanding.Bodylanguage"Listen" tothespeaker'sbodylanguageLookupparaphrasing."What I'mhearing is... ,"Smile anduse otherfacialexpressions.Avoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts."Soundslike youaresaying... ,"LookatLook at thespeakerdirectly.   Show thatyou'relistening.   Allow thespeaker tofinish eachpoint beforeaskingquestions.tonePayattention. "Is thiswhat youmean?" Make sure thatyour posture isopen andinterested. Respondappropriately.Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Avoid sideconversations. Providefeedback.EyeContactDon'tinterrupt withcounterarguments."What doyou meanwhen yousay... ."Nodoccasionally.Deferjudgment.GentlenodAskquestions toclarifycertainpoints.Don'tmentallyprepare arebuttal!Active listeningis designed toencouragerespect andunderstanding.Bodylanguage"Listen" tothespeaker'sbodylanguageLookupparaphrasing."What I'mhearing is... ,"Smile anduse otherfacialexpressions.Avoid beingdistracted byenvironmentalfactorsPut asidedistractingthoughts."Soundslike youaresaying... ,"LookatLook at thespeakerdirectly.   Show thatyou'relistening.   

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Allow the speaker to finish each point before asking questions.
  2. tone
  3. Pay attention.
  4. "Is this what you mean?"
  5. Make sure that your posture is open and interested.
  6. Respond appropriately.
  7. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  8. Avoid side conversations.
  9. Provide feedback.
  10. Eye Contact
  11. Don't interrupt with counter arguments.
  12. "What do you mean when you say... ."
  13. Nod occasionally.
  14. Defer judgment.
  15. Gentle nod
  16. Ask questions to clarify certain points.
  17. Don't mentally prepare a rebuttal!
  18. Active listening is designed to encourage respect and understanding.
  19. Body language
  20. "Listen" to the speaker's body language
  21. Look up
  22. paraphrasing. "What I'm hearing is... ,"
  23. Smile and use other facial expressions.
  24. Avoid being distracted by environmental factors
  25. Put aside distracting thoughts.
  26. "Sounds like you are saying... ,"
  27. Look at
  28. Look at the speaker directly.
  29. Show that you're listening.