Payattention. Deferjudgment.EyeContactDon'tinterrupt withcounterarguments."Is thiswhat youmean?"Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Smile anduse otherfacialexpressions. Make sure thatyour posture isopen andinterested. "Listen" tothespeaker'sbodylanguageRespondappropriately.Don'tmentallyprepare arebuttal!Nodoccasionally.toneLookatLookupLook at thespeakerdirectly.   Avoid beingdistracted byenvironmentalfactors"Soundslike youaresaying... ,"Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"Providefeedback.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Avoid sideconversations. Allow thespeaker tofinish eachpoint beforeaskingquestions.Bodylanguage"What doyou meanwhen yousay... ."Active listeningis designed toencouragerespect andunderstanding.GentlenodPayattention. Deferjudgment.EyeContactDon'tinterrupt withcounterarguments."Is thiswhat youmean?"Encourage thespeaker tocontinue withsmall verbal"comments likeyes, and "uh huh.Smile anduse otherfacialexpressions. Make sure thatyour posture isopen andinterested. "Listen" tothespeaker'sbodylanguageRespondappropriately.Don'tmentallyprepare arebuttal!Nodoccasionally.toneLookatLookupLook at thespeakerdirectly.   Avoid beingdistracted byenvironmentalfactors"Soundslike youaresaying... ,"Put asidedistractingthoughts.paraphrasing."What I'mhearing is... ,"Providefeedback.Askquestions toclarifycertainpoints.Show thatyou'relistening.   Avoid sideconversations. Allow thespeaker tofinish eachpoint beforeaskingquestions.Bodylanguage"What doyou meanwhen yousay... ."Active listeningis designed toencouragerespect andunderstanding.Gentlenod

Work Talk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pay attention.
  2. Defer judgment.
  3. Eye Contact
  4. Don't interrupt with counter arguments.
  5. "Is this what you mean?"
  6. Encourage the speaker to continue with small verbal "comments like yes, and "uh huh.
  7. Smile and use other facial expressions.
  8. Make sure that your posture is open and interested.
  9. "Listen" to the speaker's body language
  10. Respond appropriately.
  11. Don't mentally prepare a rebuttal!
  12. Nod occasionally.
  13. tone
  14. Look at
  15. Look up
  16. Look at the speaker directly.
  17. Avoid being distracted by environmental factors
  18. "Sounds like you are saying... ,"
  19. Put aside distracting thoughts.
  20. paraphrasing. "What I'm hearing is... ,"
  21. Provide feedback.
  22. Ask questions to clarify certain points.
  23. Show that you're listening.
  24. Avoid side conversations.
  25. Allow the speaker to finish each point before asking questions.
  26. Body language
  27. "What do you mean when you say... ."
  28. Active listening is designed to encourage respect and understanding.
  29. Gentle nod