Sent in aresearchrequestRefundedan ODfeeTook aloanpaymentby phoneProvidedanaccountbalanceConfirmedamobiledepositEnrolledcustomerfor OLBPlaced aCRM underBusinessServiceEventVerified abusinesscustomerSent requestto removepre-authholdsReset2FAUpdated theaddress/phonenumber/emailaddressOrderedchecksCompleteda phonetransferFiled adebit carddisputeQuoted apayoff of aconsumerloanOrdereda newdebit cardPlaced a travelnotice/suppressionLNverified acustomerSent ina MWArequestResetonlinebankingpasswordUnlockedsingleuser signonProvidedanaccountbalanceUnblockeda debitcardTransferredcustomerto localbranchSent in aresearchrequestRefundedan ODfeeTook aloanpaymentby phoneProvidedanaccountbalanceConfirmedamobiledepositEnrolledcustomerfor OLBPlaced aCRM underBusinessServiceEventVerified abusinesscustomerSent requestto removepre-authholdsReset2FAUpdated theaddress/phonenumber/emailaddressOrderedchecksCompleteda phonetransferFiled adebit carddisputeQuoted apayoff of aconsumerloanOrdereda newdebit cardPlaced a travelnotice/suppressionLNverified acustomerSent ina MWArequestResetonlinebankingpasswordUnlockedsingleuser signonProvidedanaccountbalanceUnblockeda debitcardTransferredcustomerto localbranch

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent in a research request
  2. Refunded an OD fee
  3. Took a loan payment by phone
  4. Provided an account balance
  5. Confirmed a mobile deposit
  6. Enrolled customer for OLB
  7. Placed a CRM under Business Service Event
  8. Verified a business customer
  9. Sent request to remove pre-auth holds
  10. Reset 2FA
  11. Updated the address/phone number/email address
  12. Ordered checks
  13. Completed a phone transfer
  14. Filed a debit card dispute
  15. Quoted a payoff of a consumer loan
  16. Ordered a new debit card
  17. Placed a travel notice/suppression
  18. LN verified a customer
  19. Sent in a MWA request
  20. Reset online banking password
  21. Unlocked single user sign on
  22. Provided an account balance
  23. Unblocked a debit card
  24. Transferred customer to local branch