Updated theaddress/phonenumber/emailaddressSent requestto removepre-authholdsRefundedan ODfeeReset2FASent ina MWArequestPlaced aCRM underBusinessServiceEventFiled adebit carddisputeVerified abusinesscustomerUnblockeda debitcardEnrolledcustomerfor OLBTook aloanpaymentby phoneUnlockedsingleuser signonOrderedchecksResetonlinebankingpasswordQuoted apayoff of aconsumerloanOrdereda newdebit cardLNverified acustomerTransferredcustomerto localbranchCompleteda phonetransferProvidedanaccountbalancePlaced a travelnotice/suppressionProvidedanaccountbalanceConfirmedamobiledepositSent in aresearchrequestUpdated theaddress/phonenumber/emailaddressSent requestto removepre-authholdsRefundedan ODfeeReset2FASent ina MWArequestPlaced aCRM underBusinessServiceEventFiled adebit carddisputeVerified abusinesscustomerUnblockeda debitcardEnrolledcustomerfor OLBTook aloanpaymentby phoneUnlockedsingleuser signonOrderedchecksResetonlinebankingpasswordQuoted apayoff of aconsumerloanOrdereda newdebit cardLNverified acustomerTransferredcustomerto localbranchCompleteda phonetransferProvidedanaccountbalancePlaced a travelnotice/suppressionProvidedanaccountbalanceConfirmedamobiledepositSent in aresearchrequest

Customer Service BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Updated the address/phone number/email address
  2. Sent request to remove pre-auth holds
  3. Refunded an OD fee
  4. Reset 2FA
  5. Sent in a MWA request
  6. Placed a CRM under Business Service Event
  7. Filed a debit card dispute
  8. Verified a business customer
  9. Unblocked a debit card
  10. Enrolled customer for OLB
  11. Took a loan payment by phone
  12. Unlocked single user sign on
  13. Ordered checks
  14. Reset online banking password
  15. Quoted a payoff of a consumer loan
  16. Ordered a new debit card
  17. LN verified a customer
  18. Transferred customer to local branch
  19. Completed a phone transfer
  20. Provided an account balance
  21. Placed a travel notice/suppression
  22. Provided an account balance
  23. Confirmed a mobile deposit
  24. Sent in a research request