Ask Questionsfor BetterUnderstanding.Stick tothefactsNoDegradingLanguageExpressfeelings inwords, notactions.Deal withone issueat a timeDon'tGeneralizeUsePositiveStatementsAvoidclammingupCommunicatewith theOppositionTake ADeepBreathFocuson thePresentKnow whatupset theotherpersonConsiderWhat RoleYou Playedin theConflictBewilling toForgiveConsiderotherperson'spoint of view.AvoidAccusationsExplore theAlternativesListenUse aThirdPartyNoYellingAgree toDisagreeDon'tattack theotherpersonBeRespectfulTakeTurnsTalkingBe specificabout whatif botheringyou.RemainCalmNo "hittingbelow thebelt"Avoid theBlameGameAvoidDisrespectfulWordsBrainstormPossibleSolutionsUse "I"StatementsGet thefactsControl youremotionsand behaviorUnderstandthe ConflictAsk Questionsfor BetterUnderstanding.Stick tothefactsNoDegradingLanguageExpressfeelings inwords, notactions.Deal withone issueat a timeDon'tGeneralizeUsePositiveStatementsAvoidclammingupCommunicatewith theOppositionTake ADeepBreathFocuson thePresentKnow whatupset theotherpersonConsiderWhat RoleYou Playedin theConflictBewilling toForgiveConsiderotherperson'spoint of view.AvoidAccusationsExplore theAlternativesListenUse aThirdPartyNoYellingAgree toDisagreeDon'tattack theotherpersonBeRespectfulTakeTurnsTalkingBe specificabout whatif botheringyou.RemainCalmNo "hittingbelow thebelt"Avoid theBlameGameAvoidDisrespectfulWordsBrainstormPossibleSolutionsUse "I"StatementsGet thefactsControl youremotionsand behaviorUnderstandthe Conflict

Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask Questions for Better Understanding.
  2. Stick to the facts
  3. No Degrading Language
  4. Express feelings in words, not actions.
  5. Deal with one issue at a time
  6. Don't Generalize
  7. Use Positive Statements
  8. Avoid clamming up
  9. Communicate with the Opposition
  10. Take A Deep Breath
  11. Focus on the Present
  12. Know what upset the other person
  13. Consider What Role You Played in the Conflict
  14. Be willing to Forgive
  15. Consider other person's point of view.
  16. Avoid Accusations
  17. Explore the Alternatives
  18. Listen
  19. Use a Third Party
  20. No Yelling
  21. Agree to Disagree
  22. Don't attack the other person
  23. Be Respectful
  24. Take Turns Talking
  25. Be specific about what if bothering you.
  26. Remain Calm
  27. No "hitting below the belt"
  28. Avoid the Blame Game
  29. Avoid Disrespectful Words
  30. Brainstorm Possible Solutions
  31. Use "I" Statements
  32. Get the facts
  33. Control your emotions and behavior
  34. Understand the Conflict