Know whatupset theotherpersonAvoidDisrespectfulWordsBe specificabout whatif botheringyou.Ask Questionsfor BetterUnderstanding.Understandthe ConflictAvoidAccusationsExplore theAlternativesBrainstormPossibleSolutionsListenRemainCalmDeal withone issueat a timeNo "hittingbelow thebelt"Considerotherperson'spoint of view.UsePositiveStatementsNoYellingConsiderWhat RoleYou Playedin theConflictNoDegradingLanguageCommunicatewith theOppositionControl youremotionsand behaviorFocuson thePresentExpressfeelings inwords, notactions.Get thefactsDon'tGeneralizeStick tothefactsUse aThirdPartyBeRespectfulAvoid theBlameGameAgree toDisagreeAvoidclammingupTake ADeepBreathTakeTurnsTalkingUse "I"StatementsDon'tattack theotherpersonBewilling toForgiveKnow whatupset theotherpersonAvoidDisrespectfulWordsBe specificabout whatif botheringyou.Ask Questionsfor BetterUnderstanding.Understandthe ConflictAvoidAccusationsExplore theAlternativesBrainstormPossibleSolutionsListenRemainCalmDeal withone issueat a timeNo "hittingbelow thebelt"Considerotherperson'spoint of view.UsePositiveStatementsNoYellingConsiderWhat RoleYou Playedin theConflictNoDegradingLanguageCommunicatewith theOppositionControl youremotionsand behaviorFocuson thePresentExpressfeelings inwords, notactions.Get thefactsDon'tGeneralizeStick tothefactsUse aThirdPartyBeRespectfulAvoid theBlameGameAgree toDisagreeAvoidclammingupTake ADeepBreathTakeTurnsTalkingUse "I"StatementsDon'tattack theotherpersonBewilling toForgive

Conflict Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
  1. Know what upset the other person
  2. Avoid Disrespectful Words
  3. Be specific about what if bothering you.
  4. Ask Questions for Better Understanding.
  5. Understand the Conflict
  6. Avoid Accusations
  7. Explore the Alternatives
  8. Brainstorm Possible Solutions
  9. Listen
  10. Remain Calm
  11. Deal with one issue at a time
  12. No "hitting below the belt"
  13. Consider other person's point of view.
  14. Use Positive Statements
  15. No Yelling
  16. Consider What Role You Played in the Conflict
  17. No Degrading Language
  18. Communicate with the Opposition
  19. Control your emotions and behavior
  20. Focus on the Present
  21. Express feelings in words, not actions.
  22. Get the facts
  23. Don't Generalize
  24. Stick to the facts
  25. Use a Third Party
  26. Be Respectful
  27. Avoid the Blame Game
  28. Agree to Disagree
  29. Avoid clamming up
  30. Take A Deep Breath
  31. Take Turns Talking
  32. Use "I" Statements
  33. Don't attack the other person
  34. Be willing to Forgive