EFT Update I received a letter! Caller places you in hold Call drops Gave NPI I don’t know my case # When did that start? Allow 5 days for research I want a Supervisor! Replying to an email Just calling for information Caller makes you laugh SLA Patricia Martin :) Kudo’s call 10 or more inquiries Wrong number I need that reversed Can’t you call the pharmacy for me? RX Override Teams meeting It didn’t need an LMN last time! Transfer a call No Network Connectivity Late from lunch 3-way call District 52 Walgreens NDC Escalation EFT Update I received a letter! Caller places you in hold Call drops Gave NPI I don’t know my case # When did that start? Allow 5 days for research I want a Supervisor! Replying to an email Just calling for information Caller makes you laugh SLA Patricia Martin :) Kudo’s call 10 or more inquiries Wrong number I need that reversed Can’t you call the pharmacy for me? RX Override Teams meeting It didn’t need an LMN last time! Transfer a call No Network Connectivity Late from lunch 3-way call District 52 Walgreens NDC Escalation
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
EFT Update
I received a letter!
Caller places you in hold
Call drops
Gave NPI
I don’t know my case #
When did that start?
Allow 5 days for research
I want a Supervisor!
Replying to an email
Just calling for information
Caller makes you laugh
SLA
Patricia Martin :)
Kudo’s call
10 or more inquiries
Wrong number
I need that reversed
Can’t you call the pharmacy for me?
RX Override
Teams meeting
It didn’t need an LMN last time!
Transfer a call
No Network Connectivity
Late from lunch
3-way call
District 52
Walgreens
NDC Escalation