Caller places you in hold SLA Can’t you call the pharmacy for me? District 52 Allow 5 days for research Just calling for information I need that reversed Wrong number I received a letter! It didn’t need an LMN last time! I don’t know my case # Walgreens Patricia Martin :) Transfer a call Replying to an email EFT Update 3-way call No Network Connectivity Late from lunch Kudo’s call When did that start? RX Override I want a Supervisor! 10 or more inquiries Gave NPI Call drops Caller makes you laugh Teams meeting NDC Escalation Caller places you in hold SLA Can’t you call the pharmacy for me? District 52 Allow 5 days for research Just calling for information I need that reversed Wrong number I received a letter! It didn’t need an LMN last time! I don’t know my case # Walgreens Patricia Martin :) Transfer a call Replying to an email EFT Update 3-way call No Network Connectivity Late from lunch Kudo’s call When did that start? RX Override I want a Supervisor! 10 or more inquiries Gave NPI Call drops Caller makes you laugh Teams meeting NDC Escalation
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Caller places you in hold
SLA
Can’t you call the pharmacy for me?
District 52
Allow 5 days for research
Just calling for information
I need that reversed
Wrong number
I received a letter!
It didn’t need an LMN last time!
I don’t know my case #
Walgreens
Patricia Martin :)
Transfer a call
Replying to an email
EFT Update
3-way call
No Network Connectivity
Late from lunch
Kudo’s call
When did that start?
RX Override
I want a Supervisor!
10 or more inquiries
Gave NPI
Call drops
Caller makes you laugh
Teams meeting
NDC Escalation