No deductions for time (3 accts) Correct internal notes - (10 Accts) All deposits entered correctly - (10 Accts) Final QA is 2.4 or higher Completed agent notes (All Month) Processed 20+ pgs with no errors No Unexcused Absences (Whole Month) No deductions for calls (15 accts) First 5 QA is 2 or higher Correct status notes - (10 accts) Data entry entered correctly - (10 Accts) No time clock errors Final QA is 2 or higher Processed 15-20 pgs with no errors Took 5 MS calls - (When Asked) No 1's in two straight coachings All 3's in one coaching No Tardies (Whole Month) Fast Data (5 accts) Contract Freq Updated - (5 Accts) RPH % over team goal - (1 week) Response time under team goal - (1 week) Over 80 responses in one day DDE denial results (10 accts) No deductions for time (3 accts) Correct internal notes - (10 Accts) All deposits entered correctly - (10 Accts) Final QA is 2.4 or higher Completed agent notes (All Month) Processed 20+ pgs with no errors No Unexcused Absences (Whole Month) No deductions for calls (15 accts) First 5 QA is 2 or higher Correct status notes - (10 accts) Data entry entered correctly - (10 Accts) No time clock errors Final QA is 2 or higher Processed 15-20 pgs with no errors Took 5 MS calls - (When Asked) No 1's in two straight coachings All 3's in one coaching No Tardies (Whole Month) Fast Data (5 accts) Contract Freq Updated - (5 Accts) RPH % over team goal - (1 week) Response time under team goal - (1 week) Over 80 responses in one day DDE denial results (10 accts)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
No deductions for time
(3 accts)
Correct internal notes -
(10 Accts)
All deposits entered correctly -
(10 Accts)
Final QA is 2.4 or higher
Completed agent notes
(All Month)
Processed 20+ pgs with no errors
No Unexcused
Absences
(Whole Month)
No deductions for calls
(15 accts)
First 5 QA is 2 or higher
Correct status notes -
(10 accts)
Data entry entered correctly -
(10 Accts)
No time clock errors
Final QA is 2 or higher
Processed 15-20 pgs with no errors
Took 5 MS calls -
(When Asked)
No 1's in two straight coachings
All 3's in one coaching
No Tardies
(Whole Month)
Fast Data
(5 accts)
Contract Freq Updated -
(5 Accts)
RPH % over team goal -
(1 week)
Response time under team goal -
(1 week)
Over 80 responses in one day
DDE denial results
(10 accts)