Whendid thatstart?I don’tknow mycase #Kudo’scallCallermakesyou laughNDCEscalationI needthatreversedWrongnumberRTPGaveNPINo DMEwithoutan NDC!LatefromlunchSLA3-waycallTeamsmeetingCheckingemailCallerplaces youon hold for5 minutesEFTUpdateFEPSLmnDistrict52Just callingforinformationCalldropsI want aSupervisor!It didn’tneed anLMN lasttime!Can’t youcall thepharmacyfor me?Pillsandpotions!PIDPatriciaMartinI have 10more thatI needhelp withI need avacation!Ireceiveda letter!DUROverrideCodesAllow 5days forresearchWalgreensBELLA!Owcprx.dol.govNo NetworkConnectivityTransfera callClaimantspells theirnamewithoutbeing askedWhendid thatstart?I don’tknow mycase #Kudo’scallCallermakesyou laughNDCEscalationI needthatreversedWrongnumberRTPGaveNPINo DMEwithoutan NDC!LatefromlunchSLA3-waycallTeamsmeetingCheckingemailCallerplaces youon hold for5 minutesEFTUpdateFEPSLmnDistrict52Just callingforinformationCalldropsI want aSupervisor!It didn’tneed anLMN lasttime!Can’t youcall thepharmacyfor me?Pillsandpotions!PIDPatriciaMartinI have 10more thatI needhelp withI need avacation!Ireceiveda letter!DUROverrideCodesAllow 5days forresearchWalgreensBELLA!Owcprx.dol.govNo NetworkConnectivityTransfera callClaimantspells theirnamewithoutbeing asked

Pharmacy Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. When did that start?
  2. I don’t know my case #
  3. Kudo’s call
  4. Caller makes you laugh
  5. NDC Escalation
  6. I need that reversed
  7. Wrong number
  8. RTP
  9. Gave NPI
  10. No DME without an NDC!
  11. Late from lunch
  12. SLA
  13. 3-way call
  14. Teams meeting
  15. Checking email
  16. Caller places you on hold for 5 minutes
  17. EFT Update
  18. FEPS
  19. Lmn
  20. District 52
  21. Just calling for information
  22. Call drops
  23. I want a Supervisor!
  24. It didn’t need an LMN last time!
  25. Can’t you call the pharmacy for me?
  26. Pills and potions!
  27. PID
  28. Patricia Martin
  29. I have 10 more that I need help with
  30. I need a vacation!
  31. I received a letter!
  32. DUR Override Codes
  33. Allow 5 days for research
  34. Walgreens
  35. BELLA!
  36. Owcprx.dol.gov
  37. No Network Connectivity
  38. Transfer a call
  39. Claimant spells their name without being asked