AssistedanotherTS Rep inNeedClosed a casethat challengedme andCELEBRATED!Educateda businesspartner onmy roleUsedSIGGYExceptionPolicyMade aclientlaughProcessedTrust inFDOTMade 5Follow-UpCalls to pushforwardexisting casesOneandDone!EndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathTookownership ofa branchcaseDe-escalated afrustratedclientNewAccountApprovedby CRTEnded a daywith ZEROOverdueTasksUsedResourcesto answermy ownquestionPulled 2OMNIcases/dayfor a weekSent outprefilledapplicationsHelpedanother TSRep Closea CaseMet CSPHOR improvedfrom previousweekMet CPH ORimprovedfrompreviousweekHelpedspousebeneficiaryclaim fundsGenuinelyhelped astrugglingclientAssistedwith onlineaccountopeningHelpedsomeonethroughonline re-registrationClosed aNon-DeathCaseAssistedanotherTS Rep inNeedClosed a casethat challengedme andCELEBRATED!Educateda businesspartner onmy roleUsedSIGGYExceptionPolicyMade aclientlaughProcessedTrust inFDOTMade 5Follow-UpCalls to pushforwardexisting casesOneandDone!EndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathTookownership ofa branchcaseDe-escalated afrustratedclientNewAccountApprovedby CRTEnded a daywith ZEROOverdueTasksUsedResourcesto answermy ownquestionPulled 2OMNIcases/dayfor a weekSent outprefilledapplicationsHelpedanother TSRep Closea CaseMet CSPHOR improvedfrom previousweekMet CPH ORimprovedfrompreviousweekHelpedspousebeneficiaryclaim fundsGenuinelyhelped astrugglingclientAssistedwith onlineaccountopeningHelpedsomeonethroughonline re-registrationClosed aNon-DeathCase

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assisted another TS Rep in Need
  2. Closed a case that challenged me and CELEBRATED!
  3. Educated a business partner on my role
  4. Used SIGGY Exception Policy
  5. Made a client laugh
  6. Processed Trust in FDOT
  7. Made 5 Follow-Up Calls to push forward existing cases
  8. One and Done!
  9. Ended THREE Days with Zero cases without Next Activity
  10. Recognized a TS Rep in Recognition Central
  11. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  12. Took ownership of a branch case
  13. De-escalated a frustrated client
  14. New Account Approved by CRT
  15. Ended a day with ZERO Overdue Tasks
  16. Used Resources to answer my own question
  17. Pulled 2 OMNI cases/day for a week
  18. Sent out prefilled applications
  19. Helped another TS Rep Close a Case
  20. Met CSPH OR improved from previous week
  21. Met CPH OR improved from previous week
  22. Helped spouse beneficiary claim funds
  23. Genuinely helped a struggling client
  24. Assisted with online account opening
  25. Helped someone through online re-registration
  26. Closed a Non-Death Case