Ended a daywith ZEROOverdueTasksOneandDone!Made aclientlaughProcessedTrust inFDOTHelpedsomeonethroughonline re-registrationNewAccountApprovedby CRTClosed aNon-DeathCaseTookownership ofa branchcaseAssistedanotherTS Rep inNeedUsedResourcesto answermy ownquestionUsedSIGGYExceptionPolicyPulled 2OMNIcases/dayfor a weekMade 5Follow-UpCalls to pushforwardexisting casesHelpedanother TSRep Closea CaseGenuinelyhelped astrugglingclientDe-escalated afrustratedclientEndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathHelpedspousebeneficiaryclaim fundsMet CSPHOR improvedfrom previousweekClosed a casethat challengedme andCELEBRATED!Met CPH ORimprovedfrompreviousweekEducateda businesspartner onmy roleAssistedwith onlineaccountopeningSent outprefilledapplicationsEnded a daywith ZEROOverdueTasksOneandDone!Made aclientlaughProcessedTrust inFDOTHelpedsomeonethroughonline re-registrationNewAccountApprovedby CRTClosed aNon-DeathCaseTookownership ofa branchcaseAssistedanotherTS Rep inNeedUsedResourcesto answermy ownquestionUsedSIGGYExceptionPolicyPulled 2OMNIcases/dayfor a weekMade 5Follow-UpCalls to pushforwardexisting casesHelpedanother TSRep Closea CaseGenuinelyhelped astrugglingclientDe-escalated afrustratedclientEndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathHelpedspousebeneficiaryclaim fundsMet CSPHOR improvedfrom previousweekClosed a casethat challengedme andCELEBRATED!Met CPH ORimprovedfrompreviousweekEducateda businesspartner onmy roleAssistedwith onlineaccountopeningSent outprefilledapplications

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended a day with ZERO Overdue Tasks
  2. One and Done!
  3. Made a client laugh
  4. Processed Trust in FDOT
  5. Helped someone through online re-registration
  6. New Account Approved by CRT
  7. Closed a Non-Death Case
  8. Took ownership of a branch case
  9. Assisted another TS Rep in Need
  10. Used Resources to answer my own question
  11. Used SIGGY Exception Policy
  12. Pulled 2 OMNI cases/day for a week
  13. Made 5 Follow-Up Calls to push forward existing cases
  14. Helped another TS Rep Close a Case
  15. Genuinely helped a struggling client
  16. De-escalated a frustrated client
  17. Ended THREE Days with Zero cases without Next Activity
  18. Recognized a TS Rep in Recognition Central
  19. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  20. Helped spouse beneficiary claim funds
  21. Met CSPH OR improved from previous week
  22. Closed a case that challenged me and CELEBRATED!
  23. Met CPH OR improved from previous week
  24. Educated a business partner on my role
  25. Assisted with online account opening
  26. Sent out prefilled applications