Genuinelyhelped astrugglingclientUsedSIGGYExceptionPolicyHelpedanother TSRep Closea CaseAssistedanotherTS Rep inNeedDe-escalated afrustratedclientProcessedTrust inFDOTNewAccountApprovedby CRTEducateda businesspartner onmy roleUsedResourcesto answermy ownquestionHelpedspousebeneficiaryclaim fundsMet CSPHOR improvedfrom previousweekClosed aNon-DeathCaseMade aclientlaughMade 5Follow-UpCalls to pushforwardexisting casesClosed a casethat challengedme andCELEBRATED!Assistedwith onlineaccountopeningWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathEnded a daywith ZEROOverdueTasksPulled 2OMNIcases/dayfor a weekHelpedsomeonethroughonline re-registrationEndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralOneandDone!Tookownership ofa branchcaseSent outprefilledapplicationsMet CPH ORimprovedfrompreviousweekGenuinelyhelped astrugglingclientUsedSIGGYExceptionPolicyHelpedanother TSRep Closea CaseAssistedanotherTS Rep inNeedDe-escalated afrustratedclientProcessedTrust inFDOTNewAccountApprovedby CRTEducateda businesspartner onmy roleUsedResourcesto answermy ownquestionHelpedspousebeneficiaryclaim fundsMet CSPHOR improvedfrom previousweekClosed aNon-DeathCaseMade aclientlaughMade 5Follow-UpCalls to pushforwardexisting casesClosed a casethat challengedme andCELEBRATED!Assistedwith onlineaccountopeningWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathEnded a daywith ZEROOverdueTasksPulled 2OMNIcases/dayfor a weekHelpedsomeonethroughonline re-registrationEndedTHREE Dayswith Zerocases withoutNext ActivityRecognizeda TS Rep inRecognitionCentralOneandDone!Tookownership ofa branchcaseSent outprefilledapplicationsMet CPH ORimprovedfrompreviousweek

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genuinely helped a struggling client
  2. Used SIGGY Exception Policy
  3. Helped another TS Rep Close a Case
  4. Assisted another TS Rep in Need
  5. De-escalated a frustrated client
  6. Processed Trust in FDOT
  7. New Account Approved by CRT
  8. Educated a business partner on my role
  9. Used Resources to answer my own question
  10. Helped spouse beneficiary claim funds
  11. Met CSPH OR improved from previous week
  12. Closed a Non-Death Case
  13. Made a client laugh
  14. Made 5 Follow-Up Calls to push forward existing cases
  15. Closed a case that challenged me and CELEBRATED!
  16. Assisted with online account opening
  17. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  18. Ended a day with ZERO Overdue Tasks
  19. Pulled 2 OMNI cases/day for a week
  20. Helped someone through online re-registration
  21. Ended THREE Days with Zero cases without Next Activity
  22. Recognized a TS Rep in Recognition Central
  23. One and Done!
  24. Took ownership of a branch case
  25. Sent out prefilled applications
  26. Met CPH OR improved from previous week