OneandDone!AssistedanotherTS Rep inNeedHelpedsomeonethroughonline re-registrationClosed a casethat challengedme andCELEBRATED!Helpedspousebeneficiaryclaim fundsEducateda businesspartner onmy roleEnded a daywith ZEROOverdueTasksHelpedanother TSRep Closea CaseMade aclientlaughNewAccountApprovedby CRTTookownership ofa branchcaseGenuinelyhelped astrugglingclientEndedTHREE Dayswith Zerocases withoutNext ActivityWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathMet CPH ORimprovedfrompreviousweekAssistedwith onlineaccountopeningProcessedTrust inFDOTMade 5Follow-UpCalls to pushforwardexisting casesRecognizeda TS Rep inRecognitionCentralUsedSIGGYExceptionPolicySent outprefilledapplicationsClosed aNon-DeathCaseMet CSPHOR improvedfrom previousweekDe-escalated afrustratedclientPulled 2OMNIcases/dayfor a weekUsedResourcesto answermy ownquestionOneandDone!AssistedanotherTS Rep inNeedHelpedsomeonethroughonline re-registrationClosed a casethat challengedme andCELEBRATED!Helpedspousebeneficiaryclaim fundsEducateda businesspartner onmy roleEnded a daywith ZEROOverdueTasksHelpedanother TSRep Closea CaseMade aclientlaughNewAccountApprovedby CRTTookownership ofa branchcaseGenuinelyhelped astrugglingclientEndedTHREE Dayswith Zerocases withoutNext ActivityWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathMet CPH ORimprovedfrompreviousweekAssistedwith onlineaccountopeningProcessedTrust inFDOTMade 5Follow-UpCalls to pushforwardexisting casesRecognizeda TS Rep inRecognitionCentralUsedSIGGYExceptionPolicySent outprefilledapplicationsClosed aNon-DeathCaseMet CSPHOR improvedfrom previousweekDe-escalated afrustratedclientPulled 2OMNIcases/dayfor a weekUsedResourcesto answermy ownquestion

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. One and Done!
  2. Assisted another TS Rep in Need
  3. Helped someone through online re-registration
  4. Closed a case that challenged me and CELEBRATED!
  5. Helped spouse beneficiary claim funds
  6. Educated a business partner on my role
  7. Ended a day with ZERO Overdue Tasks
  8. Helped another TS Rep Close a Case
  9. Made a client laugh
  10. New Account Approved by CRT
  11. Took ownership of a branch case
  12. Genuinely helped a struggling client
  13. Ended THREE Days with Zero cases without Next Activity
  14. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  15. Met CPH OR improved from previous week
  16. Assisted with online account opening
  17. Processed Trust in FDOT
  18. Made 5 Follow-Up Calls to push forward existing cases
  19. Recognized a TS Rep in Recognition Central
  20. Used SIGGY Exception Policy
  21. Sent out prefilled applications
  22. Closed a Non-Death Case
  23. Met CSPH OR improved from previous week
  24. De-escalated a frustrated client
  25. Pulled 2 OMNI cases/day for a week
  26. Used Resources to answer my own question