EndedTHREE Dayswith Zerocases withoutNext ActivityMet CPH ORimprovedfrompreviousweekDe-escalated afrustratedclientMet CSPHOR improvedfrom previousweekMade 5Follow-UpCalls to pushforwardexisting casesOneandDone!Work itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathClosed aNon-DeathCaseEducateda businesspartner onmy roleTookownership ofa branchcaseEnded a daywith ZEROOverdueTasksHelpedanother TSRep Closea CaseNewAccountApprovedby CRTAssistedanotherTS Rep inNeedAssistedwith onlineaccountopeningRecognizeda TS Rep inRecognitionCentralUsedResourcesto answermy ownquestionGenuinelyhelped astrugglingclientClosed a casethat challengedme andCELEBRATED!Helpedsomeonethroughonline re-registrationMade aclientlaughPulled 2OMNIcases/dayfor a weekProcessedTrust inFDOTSent outprefilledapplicationsHelpedspousebeneficiaryclaim fundsUsedSIGGYExceptionPolicyEndedTHREE Dayswith Zerocases withoutNext ActivityMet CPH ORimprovedfrompreviousweekDe-escalated afrustratedclientMet CSPHOR improvedfrom previousweekMade 5Follow-UpCalls to pushforwardexisting casesOneandDone!Work itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathClosed aNon-DeathCaseEducateda businesspartner onmy roleTookownership ofa branchcaseEnded a daywith ZEROOverdueTasksHelpedanother TSRep Closea CaseNewAccountApprovedby CRTAssistedanotherTS Rep inNeedAssistedwith onlineaccountopeningRecognizeda TS Rep inRecognitionCentralUsedResourcesto answermy ownquestionGenuinelyhelped astrugglingclientClosed a casethat challengedme andCELEBRATED!Helpedsomeonethroughonline re-registrationMade aclientlaughPulled 2OMNIcases/dayfor a weekProcessedTrust inFDOTSent outprefilledapplicationsHelpedspousebeneficiaryclaim fundsUsedSIGGYExceptionPolicy

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended THREE Days with Zero cases without Next Activity
  2. Met CPH OR improved from previous week
  3. De-escalated a frustrated client
  4. Met CSPH OR improved from previous week
  5. Made 5 Follow-Up Calls to push forward existing cases
  6. One and Done!
  7. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  8. Closed a Non-Death Case
  9. Educated a business partner on my role
  10. Took ownership of a branch case
  11. Ended a day with ZERO Overdue Tasks
  12. Helped another TS Rep Close a Case
  13. New Account Approved by CRT
  14. Assisted another TS Rep in Need
  15. Assisted with online account opening
  16. Recognized a TS Rep in Recognition Central
  17. Used Resources to answer my own question
  18. Genuinely helped a struggling client
  19. Closed a case that challenged me and CELEBRATED!
  20. Helped someone through online re-registration
  21. Made a client laugh
  22. Pulled 2 OMNI cases/day for a week
  23. Processed Trust in FDOT
  24. Sent out prefilled applications
  25. Helped spouse beneficiary claim funds
  26. Used SIGGY Exception Policy