Genuinelyhelped astrugglingclientHelpedspousebeneficiaryclaim fundsEnded a daywith ZEROOverdueTasksUsedResourcesto answermy ownquestionNewAccountApprovedby CRTRecognizeda TS Rep inRecognitionCentralTookownership ofa branchcaseSent outprefilledapplicationsAssistedanotherTS Rep inNeedWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathClosed aNon-DeathCaseHelpedanother TSRep Closea CaseHelpedsomeonethroughonline re-registrationMet CPH ORimprovedfrompreviousweekUsedSIGGYExceptionPolicyMet CSPHOR improvedfrom previousweekDe-escalated afrustratedclientEducateda businesspartner onmy rolePulled 2OMNIcases/dayfor a weekEndedTHREE Dayswith Zerocases withoutNext ActivityProcessedTrust inFDOTOneandDone!Made aclientlaughClosed a casethat challengedme andCELEBRATED!Assistedwith onlineaccountopeningMade 5Follow-UpCalls to pushforwardexisting casesGenuinelyhelped astrugglingclientHelpedspousebeneficiaryclaim fundsEnded a daywith ZEROOverdueTasksUsedResourcesto answermy ownquestionNewAccountApprovedby CRTRecognizeda TS Rep inRecognitionCentralTookownership ofa branchcaseSent outprefilledapplicationsAssistedanotherTS Rep inNeedWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathClosed aNon-DeathCaseHelpedanother TSRep Closea CaseHelpedsomeonethroughonline re-registrationMet CPH ORimprovedfrompreviousweekUsedSIGGYExceptionPolicyMet CSPHOR improvedfrom previousweekDe-escalated afrustratedclientEducateda businesspartner onmy rolePulled 2OMNIcases/dayfor a weekEndedTHREE Dayswith Zerocases withoutNext ActivityProcessedTrust inFDOTOneandDone!Made aclientlaughClosed a casethat challengedme andCELEBRATED!Assistedwith onlineaccountopeningMade 5Follow-UpCalls to pushforwardexisting cases

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Genuinely helped a struggling client
  2. Helped spouse beneficiary claim funds
  3. Ended a day with ZERO Overdue Tasks
  4. Used Resources to answer my own question
  5. New Account Approved by CRT
  6. Recognized a TS Rep in Recognition Central
  7. Took ownership of a branch case
  8. Sent out prefilled applications
  9. Assisted another TS Rep in Need
  10. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  11. Closed a Non-Death Case
  12. Helped another TS Rep Close a Case
  13. Helped someone through online re-registration
  14. Met CPH OR improved from previous week
  15. Used SIGGY Exception Policy
  16. Met CSPH OR improved from previous week
  17. De-escalated a frustrated client
  18. Educated a business partner on my role
  19. Pulled 2 OMNI cases/day for a week
  20. Ended THREE Days with Zero cases without Next Activity
  21. Processed Trust in FDOT
  22. One and Done!
  23. Made a client laugh
  24. Closed a case that challenged me and CELEBRATED!
  25. Assisted with online account opening
  26. Made 5 Follow-Up Calls to push forward existing cases