UsedResourcesto answermy ownquestionProcessedTrust inFDOTTookownership ofa branchcaseDe-escalated afrustratedclientAssistedwith onlineaccountopeningMet CSPHOR improvedfrom previousweekAssistedanotherTS Rep inNeedWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathRecognizeda TS Rep inRecognitionCentralGenuinelyhelped astrugglingclientUsedSIGGYExceptionPolicyEndedTHREE Dayswith Zerocases withoutNext ActivityPulled 2OMNIcases/dayfor a weekHelpedsomeonethroughonline re-registrationMade 5Follow-UpCalls to pushforwardexisting casesMade aclientlaughHelpedanother TSRep Closea CaseClosed a casethat challengedme andCELEBRATED!Educateda businesspartner onmy roleNewAccountApprovedby CRTSent outprefilledapplicationsClosed aNon-DeathCaseMet CPH ORimprovedfrompreviousweekOneandDone!Ended a daywith ZEROOverdueTasksHelpedspousebeneficiaryclaim fundsUsedResourcesto answermy ownquestionProcessedTrust inFDOTTookownership ofa branchcaseDe-escalated afrustratedclientAssistedwith onlineaccountopeningMet CSPHOR improvedfrom previousweekAssistedanotherTS Rep inNeedWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathRecognizeda TS Rep inRecognitionCentralGenuinelyhelped astrugglingclientUsedSIGGYExceptionPolicyEndedTHREE Dayswith Zerocases withoutNext ActivityPulled 2OMNIcases/dayfor a weekHelpedsomeonethroughonline re-registrationMade 5Follow-UpCalls to pushforwardexisting casesMade aclientlaughHelpedanother TSRep Closea CaseClosed a casethat challengedme andCELEBRATED!Educateda businesspartner onmy roleNewAccountApprovedby CRTSent outprefilledapplicationsClosed aNon-DeathCaseMet CPH ORimprovedfrompreviousweekOneandDone!Ended a daywith ZEROOverdueTasksHelpedspousebeneficiaryclaim funds

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Resources to answer my own question
  2. Processed Trust in FDOT
  3. Took ownership of a branch case
  4. De-escalated a frustrated client
  5. Assisted with online account opening
  6. Met CSPH OR improved from previous week
  7. Assisted another TS Rep in Need
  8. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  9. Recognized a TS Rep in Recognition Central
  10. Genuinely helped a struggling client
  11. Used SIGGY Exception Policy
  12. Ended THREE Days with Zero cases without Next Activity
  13. Pulled 2 OMNI cases/day for a week
  14. Helped someone through online re-registration
  15. Made 5 Follow-Up Calls to push forward existing cases
  16. Made a client laugh
  17. Helped another TS Rep Close a Case
  18. Closed a case that challenged me and CELEBRATED!
  19. Educated a business partner on my role
  20. New Account Approved by CRT
  21. Sent out prefilled applications
  22. Closed a Non-Death Case
  23. Met CPH OR improved from previous week
  24. One and Done!
  25. Ended a day with ZERO Overdue Tasks
  26. Helped spouse beneficiary claim funds