Tookownership ofa branchcaseDe-escalated afrustratedclientClosed aNon-DeathCaseEndedTHREE Dayswith Zerocases withoutNext ActivitySent outprefilledapplicationsHelpedanother TSRep Closea CaseUsedSIGGYExceptionPolicyPulled 2OMNIcases/dayfor a weekClosed a casethat challengedme andCELEBRATED!Made aclientlaughProcessedTrust inFDOTMet CPH ORimprovedfrompreviousweekMet CSPHOR improvedfrom previousweekEnded a daywith ZEROOverdueTasksMade 5Follow-UpCalls to pushforwardexisting casesWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathNewAccountApprovedby CRTEducateda businesspartner onmy roleUsedResourcesto answermy ownquestionHelpedspousebeneficiaryclaim fundsRecognizeda TS Rep inRecognitionCentralHelpedsomeonethroughonline re-registrationOneandDone!AssistedanotherTS Rep inNeedAssistedwith onlineaccountopeningGenuinelyhelped astrugglingclientTookownership ofa branchcaseDe-escalated afrustratedclientClosed aNon-DeathCaseEndedTHREE Dayswith Zerocases withoutNext ActivitySent outprefilledapplicationsHelpedanother TSRep Closea CaseUsedSIGGYExceptionPolicyPulled 2OMNIcases/dayfor a weekClosed a casethat challengedme andCELEBRATED!Made aclientlaughProcessedTrust inFDOTMet CPH ORimprovedfrompreviousweekMet CSPHOR improvedfrom previousweekEnded a daywith ZEROOverdueTasksMade 5Follow-UpCalls to pushforwardexisting casesWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathNewAccountApprovedby CRTEducateda businesspartner onmy roleUsedResourcesto answermy ownquestionHelpedspousebeneficiaryclaim fundsRecognizeda TS Rep inRecognitionCentralHelpedsomeonethroughonline re-registrationOneandDone!AssistedanotherTS Rep inNeedAssistedwith onlineaccountopeningGenuinelyhelped astrugglingclient

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took ownership of a branch case
  2. De-escalated a frustrated client
  3. Closed a Non-Death Case
  4. Ended THREE Days with Zero cases without Next Activity
  5. Sent out prefilled applications
  6. Helped another TS Rep Close a Case
  7. Used SIGGY Exception Policy
  8. Pulled 2 OMNI cases/day for a week
  9. Closed a case that challenged me and CELEBRATED!
  10. Made a client laugh
  11. Processed Trust in FDOT
  12. Met CPH OR improved from previous week
  13. Met CSPH OR improved from previous week
  14. Ended a day with ZERO Overdue Tasks
  15. Made 5 Follow-Up Calls to push forward existing cases
  16. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  17. New Account Approved by CRT
  18. Educated a business partner on my role
  19. Used Resources to answer my own question
  20. Helped spouse beneficiary claim funds
  21. Recognized a TS Rep in Recognition Central
  22. Helped someone through online re-registration
  23. One and Done!
  24. Assisted another TS Rep in Need
  25. Assisted with online account opening
  26. Genuinely helped a struggling client