Helpedanother TSRep Closea CaseMade 5Follow-UpCalls to pushforwardexisting casesMet CSPHOR improvedfrom previousweekPulled 2OMNIcases/dayfor a weekProcessedTrust inFDOTRecognizeda TS Rep inRecognitionCentralMade aclientlaughHelpedspousebeneficiaryclaim fundsSent outprefilledapplicationsDe-escalated afrustratedclientAssistedanotherTS Rep inNeedClosed aNon-DeathCaseOneandDone!Assistedwith onlineaccountopeningClosed a casethat challengedme andCELEBRATED!Helpedsomeonethroughonline re-registrationUsedResourcesto answermy ownquestionNewAccountApprovedby CRTGenuinelyhelped astrugglingclientEducateda businesspartner onmy roleUsedSIGGYExceptionPolicyEnded a daywith ZEROOverdueTasksTookownership ofa branchcaseWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathMet CPH ORimprovedfrompreviousweekEndedTHREE Dayswith Zerocases withoutNext ActivityHelpedanother TSRep Closea CaseMade 5Follow-UpCalls to pushforwardexisting casesMet CSPHOR improvedfrom previousweekPulled 2OMNIcases/dayfor a weekProcessedTrust inFDOTRecognizeda TS Rep inRecognitionCentralMade aclientlaughHelpedspousebeneficiaryclaim fundsSent outprefilledapplicationsDe-escalated afrustratedclientAssistedanotherTS Rep inNeedClosed aNon-DeathCaseOneandDone!Assistedwith onlineaccountopeningClosed a casethat challengedme andCELEBRATED!Helpedsomeonethroughonline re-registrationUsedResourcesto answermy ownquestionNewAccountApprovedby CRTGenuinelyhelped astrugglingclientEducateda businesspartner onmy roleUsedSIGGYExceptionPolicyEnded a daywith ZEROOverdueTasksTookownership ofa branchcaseWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathMet CPH ORimprovedfrompreviousweekEndedTHREE Dayswith Zerocases withoutNext Activity

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped another TS Rep Close a Case
  2. Made 5 Follow-Up Calls to push forward existing cases
  3. Met CSPH OR improved from previous week
  4. Pulled 2 OMNI cases/day for a week
  5. Processed Trust in FDOT
  6. Recognized a TS Rep in Recognition Central
  7. Made a client laugh
  8. Helped spouse beneficiary claim funds
  9. Sent out prefilled applications
  10. De-escalated a frustrated client
  11. Assisted another TS Rep in Need
  12. Closed a Non-Death Case
  13. One and Done!
  14. Assisted with online account opening
  15. Closed a case that challenged me and CELEBRATED!
  16. Helped someone through online re-registration
  17. Used Resources to answer my own question
  18. New Account Approved by CRT
  19. Genuinely helped a struggling client
  20. Educated a business partner on my role
  21. Used SIGGY Exception Policy
  22. Ended a day with ZERO Overdue Tasks
  23. Took ownership of a branch case
  24. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  25. Met CPH OR improved from previous week
  26. Ended THREE Days with Zero cases without Next Activity