UsedResourcesto answermy ownquestionMade 5Follow-UpCalls to pushforwardexisting casesEnded a daywith ZEROOverdueTasksMet CPH ORimprovedfrompreviousweekPulled 2OMNIcases/dayfor a weekTookownership ofa branchcaseAssistedanotherTS Rep inNeedClosed aNon-DeathCaseDe-escalated afrustratedclientMade aclientlaughAssistedwith onlineaccountopeningEndedTHREE Dayswith Zerocases withoutNext ActivitySent outprefilledapplicationsUsedSIGGYExceptionPolicyEducateda businesspartner onmy roleClosed a casethat challengedme andCELEBRATED!Helpedspousebeneficiaryclaim fundsHelpedsomeonethroughonline re-registrationProcessedTrust inFDOTOneandDone!Helpedanother TSRep Closea CaseMet CSPHOR improvedfrom previousweekNewAccountApprovedby CRTWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathRecognizeda TS Rep inRecognitionCentralGenuinelyhelped astrugglingclientUsedResourcesto answermy ownquestionMade 5Follow-UpCalls to pushforwardexisting casesEnded a daywith ZEROOverdueTasksMet CPH ORimprovedfrompreviousweekPulled 2OMNIcases/dayfor a weekTookownership ofa branchcaseAssistedanotherTS Rep inNeedClosed aNon-DeathCaseDe-escalated afrustratedclientMade aclientlaughAssistedwith onlineaccountopeningEndedTHREE Dayswith Zerocases withoutNext ActivitySent outprefilledapplicationsUsedSIGGYExceptionPolicyEducateda businesspartner onmy roleClosed a casethat challengedme andCELEBRATED!Helpedspousebeneficiaryclaim fundsHelpedsomeonethroughonline re-registrationProcessedTrust inFDOTOneandDone!Helpedanother TSRep Closea CaseMet CSPHOR improvedfrom previousweekNewAccountApprovedby CRTWork itemsCreated:TFR/INHRIT,TFR/Custodial,TFR/Divorce,TFR/NondeathRecognizeda TS Rep inRecognitionCentralGenuinelyhelped astrugglingclient

Transition Services Game Changers! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used Resources to answer my own question
  2. Made 5 Follow-Up Calls to push forward existing cases
  3. Ended a day with ZERO Overdue Tasks
  4. Met CPH OR improved from previous week
  5. Pulled 2 OMNI cases/day for a week
  6. Took ownership of a branch case
  7. Assisted another TS Rep in Need
  8. Closed a Non-Death Case
  9. De-escalated a frustrated client
  10. Made a client laugh
  11. Assisted with online account opening
  12. Ended THREE Days with Zero cases without Next Activity
  13. Sent out prefilled applications
  14. Used SIGGY Exception Policy
  15. Educated a business partner on my role
  16. Closed a case that challenged me and CELEBRATED!
  17. Helped spouse beneficiary claim funds
  18. Helped someone through online re-registration
  19. Processed Trust in FDOT
  20. One and Done!
  21. Helped another TS Rep Close a Case
  22. Met CSPH OR improved from previous week
  23. New Account Approved by CRT
  24. Work items Created: TFR/INHRIT, TFR/Custodial, TFR/Divorce, TFR/Nondeath
  25. Recognized a TS Rep in Recognition Central
  26. Genuinely helped a struggling client