Apple One Mentioned Gift Card scam Case customer PASS “It’s me” Link sent Transfer to Another LOB Customer used nickname Mentioned Reportaproblem Multiple case creation Continued a previous case Gave all subscription Disclaimers Repair setup on call Case customer fail IVR verified Subscription Cancellation Refund disclaimer PASS Verified with Support Pin 100% on NS Phishing attempt Sent an article to a customer Unrecognized Charge Customer gave compliment Screen- Sharing offered NPI inquiry Pass Hold Attribute Apple One Mentioned Gift Card scam Case customer PASS “It’s me” Link sent Transfer to Another LOB Customer used nickname Mentioned Reportaproblem Multiple case creation Continued a previous case Gave all subscription Disclaimers Repair setup on call Case customer fail IVR verified Subscription Cancellation Refund disclaimer PASS Verified with Support Pin 100% on NS Phishing attempt Sent an article to a customer Unrecognized Charge Customer gave compliment Screen- Sharing offered NPI inquiry Pass Hold Attribute
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Apple One
Mentioned
O-Gift Card scam
B-Case customer PASS
B-“It’s me”
Link sent
O-Transfer to
Another LOB
O-Customer used nickname
N-Mentioned
Reportaproblem
B-Multiple case creation
I-Continued a previous case
I-Gave all subscription
Disclaimers
I-Repair setup on call
O-Case customer fail
N-IVR verified
G-Subscription
Cancellation
B-Refund disclaimer
PASS
G-Verified with
Support Pin
N-100% on NS
O-Phishing attempt
G-Sent an article to a customer
I-Unrecognized
Charge
I-Customer gave compliment
B-Screen-Sharing offered
N-NPI inquiry
G-Pass Hold Attribute