Subscription Cancellation Multiple case creation Transfer to Another LOB 100% on NS Screen- Sharing offered Mentioned Reportaproblem NPI inquiry Continued a previous case Customer used nickname Sent an article to a customer Refund disclaimer PASS “It’s me” Link sent IVR verified Phishing attempt Pass Hold Attribute Gift Card scam Apple One Mentioned Gave all subscription Disclaimers Repair setup on call Case customer fail Unrecognized Charge Case customer PASS Customer gave compliment Verified with Support Pin Subscription Cancellation Multiple case creation Transfer to Another LOB 100% on NS Screen- Sharing offered Mentioned Reportaproblem NPI inquiry Continued a previous case Customer used nickname Sent an article to a customer Refund disclaimer PASS “It’s me” Link sent IVR verified Phishing attempt Pass Hold Attribute Gift Card scam Apple One Mentioned Gave all subscription Disclaimers Repair setup on call Case customer fail Unrecognized Charge Case customer PASS Customer gave compliment Verified with Support Pin
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
G-Subscription
Cancellation
B-Multiple case creation
O-Transfer to
Another LOB
N-100% on NS
B-Screen-Sharing offered
N-Mentioned
Reportaproblem
N-NPI inquiry
I-Continued a previous case
O-Customer used nickname
G-Sent an article to a customer
B-Refund disclaimer
PASS
B-“It’s me”
Link sent
N-IVR verified
O-Phishing attempt
G-Pass Hold Attribute
O-Gift Card scam
G-Apple One
Mentioned
I-Gave all subscription
Disclaimers
I-Repair setup on call
O-Case customer fail
I-Unrecognized
Charge
B-Case customer PASS
I-Customer gave compliment
G-Verified with
Support Pin