Continued a previous case Transfer to Another LOB Unrecognized Charge Subscription Cancellation Apple One Mentioned Sent an article to a customer Refund disclaimer PASS Case customer PASS Case customer fail Customer used nickname Gift Card scam Phishing attempt “It’s me” Link sent Screen- Sharing offered Multiple case creation Pass Hold Attribute 100% on NS NPI inquiry IVR verified Customer gave compliment Mentioned Reportaproblem Repair setup on call Gave all subscription Disclaimers Verified with Support Pin Continued a previous case Transfer to Another LOB Unrecognized Charge Subscription Cancellation Apple One Mentioned Sent an article to a customer Refund disclaimer PASS Case customer PASS Case customer fail Customer used nickname Gift Card scam Phishing attempt “It’s me” Link sent Screen- Sharing offered Multiple case creation Pass Hold Attribute 100% on NS NPI inquiry IVR verified Customer gave compliment Mentioned Reportaproblem Repair setup on call Gave all subscription Disclaimers Verified with Support Pin
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Continued a previous case
O-Transfer to
Another LOB
I-Unrecognized
Charge
G-Subscription
Cancellation
G-Apple One
Mentioned
G-Sent an article to a customer
B-Refund disclaimer
PASS
B-Case customer PASS
O-Case customer fail
O-Customer used nickname
O-Gift Card scam
O-Phishing attempt
B-“It’s me”
Link sent
B-Screen-Sharing offered
B-Multiple case creation
G-Pass Hold Attribute
N-100% on NS
N-NPI inquiry
N-IVR verified
I-Customer gave compliment
N-Mentioned
Reportaproblem
I-Repair setup on call
I-Gave all subscription
Disclaimers
G-Verified with
Support Pin