Averageabove a$52.00DPTGreetwith apromoExplainproductbenefitsPositivelyrespond tonot havingan itemExplain thebenefits ofjoining theHilfiger ClubAsk anopen-endedquestionDemonstratein-depthproductknowledgeHelpcustomerto find anitemGreet acustomerConsistentlyadvertisesurvey linkMakesmall talkwith acustomerFollow upwith acustomerin the FRAdd-onin theFRAdd-onat thecashwrapExceedCDCgoals by15%Advertiseupcomingsales tocustomerAverageabove a3.25 UPTCorrectlydescribeproductfitsPass outhandoutcoupons witheverytransactionBuild anoutfit for acustomerConsistentlyreach CDCgoalsUtilizeobservationsin order tosuggest itemsto customerCounter theresponse"I'm justlooking"Commit tosolving andsuccessfullysolve aproblemAverageabove a$52.00DPTGreetwith apromoExplainproductbenefitsPositivelyrespond tonot havingan itemExplain thebenefits ofjoining theHilfiger ClubAsk anopen-endedquestionDemonstratein-depthproductknowledgeHelpcustomerto find anitemGreet acustomerConsistentlyadvertisesurvey linkMakesmall talkwith acustomerFollow upwith acustomerin the FRAdd-onin theFRAdd-onat thecashwrapExceedCDCgoals by15%Advertiseupcomingsales tocustomerAverageabove a3.25 UPTCorrectlydescribeproductfitsPass outhandoutcoupons witheverytransactionBuild anoutfit for acustomerConsistentlyreach CDCgoalsUtilizeobservationsin order tosuggest itemsto customerCounter theresponse"I'm justlooking"Commit tosolving andsuccessfullysolve aproblem

GREAT Customer Service! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Average above a $52.00 DPT
  2. Greet with a promo
  3. Explain product benefits
  4. Positively respond to not having an item
  5. Explain the benefits of joining the Hilfiger Club
  6. Ask an open-ended question
  7. Demonstrate in-depth product knowledge
  8. Help customer to find an item
  9. Greet a customer
  10. Consistently advertise survey link
  11. Make small talk with a customer
  12. Follow up with a customer in the FR
  13. Add-on in the FR
  14. Add-on at the cashwrap
  15. Exceed CDC goals by 15%
  16. Advertise upcoming sales to customer
  17. Average above a 3.25 UPT
  18. Correctly describe product fits
  19. Pass out handout coupons with every transaction
  20. Build an outfit for a customer
  21. Consistently reach CDC goals
  22. Utilize observations in order to suggest items to customer
  23. Counter the response "I'm just looking"
  24. Commit to solving and successfully solve a problem