Demonstratein-depthproductknowledgeAdd-onat thecashwrapAdvertiseupcomingsales tocustomerCounter theresponse"I'm justlooking"Helpcustomerto find anitemAsk anopen-endedquestionAverageabove a3.25 UPTMakesmall talkwith acustomerBuild anoutfit for acustomerExplain thebenefits ofjoining theHilfiger ClubCorrectlydescribeproductfitsAverageabove a$52.00DPTExceedCDCgoals by15%Commit tosolving andsuccessfullysolve aproblemGreetwith apromoFollow upwith acustomerin the FRPositivelyrespond tonot havingan itemConsistentlyadvertisesurvey linkAdd-onin theFRExplainproductbenefitsPass outhandoutcoupons witheverytransactionGreet acustomerConsistentlyreach CDCgoalsUtilizeobservationsin order tosuggest itemsto customerDemonstratein-depthproductknowledgeAdd-onat thecashwrapAdvertiseupcomingsales tocustomerCounter theresponse"I'm justlooking"Helpcustomerto find anitemAsk anopen-endedquestionAverageabove a3.25 UPTMakesmall talkwith acustomerBuild anoutfit for acustomerExplain thebenefits ofjoining theHilfiger ClubCorrectlydescribeproductfitsAverageabove a$52.00DPTExceedCDCgoals by15%Commit tosolving andsuccessfullysolve aproblemGreetwith apromoFollow upwith acustomerin the FRPositivelyrespond tonot havingan itemConsistentlyadvertisesurvey linkAdd-onin theFRExplainproductbenefitsPass outhandoutcoupons witheverytransactionGreet acustomerConsistentlyreach CDCgoalsUtilizeobservationsin order tosuggest itemsto customer

GREAT Customer Service! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Demonstrate in-depth product knowledge
  2. Add-on at the cashwrap
  3. Advertise upcoming sales to customer
  4. Counter the response "I'm just looking"
  5. Help customer to find an item
  6. Ask an open-ended question
  7. Average above a 3.25 UPT
  8. Make small talk with a customer
  9. Build an outfit for a customer
  10. Explain the benefits of joining the Hilfiger Club
  11. Correctly describe product fits
  12. Average above a $52.00 DPT
  13. Exceed CDC goals by 15%
  14. Commit to solving and successfully solve a problem
  15. Greet with a promo
  16. Follow up with a customer in the FR
  17. Positively respond to not having an item
  18. Consistently advertise survey link
  19. Add-on in the FR
  20. Explain product benefits
  21. Pass out handout coupons with every transaction
  22. Greet a customer
  23. Consistently reach CDC goals
  24. Utilize observations in order to suggest items to customer