ExplainproductbenefitsExplain thebenefits ofjoining theHilfiger ClubCommit tosolving andsuccessfullysolve aproblemCounter theresponse"I'm justlooking"Greetwith apromoFollow upwith acustomerin the FRHelpcustomerto find anitemPass outhandoutcoupons witheverytransactionAverageabove a$52.00DPTConsistentlyadvertisesurvey linkUtilizeobservationsin order tosuggest itemsto customerCorrectlydescribeproductfitsPositivelyrespond tonot havingan itemExceedCDCgoals by15%Build anoutfit for acustomerAsk anopen-endedquestionAdd-onin theFRGreet acustomerAdvertiseupcomingsales tocustomerAdd-onat thecashwrapMakesmall talkwith acustomerAverageabove a3.25 UPTDemonstratein-depthproductknowledgeConsistentlyreach CDCgoalsExplainproductbenefitsExplain thebenefits ofjoining theHilfiger ClubCommit tosolving andsuccessfullysolve aproblemCounter theresponse"I'm justlooking"Greetwith apromoFollow upwith acustomerin the FRHelpcustomerto find anitemPass outhandoutcoupons witheverytransactionAverageabove a$52.00DPTConsistentlyadvertisesurvey linkUtilizeobservationsin order tosuggest itemsto customerCorrectlydescribeproductfitsPositivelyrespond tonot havingan itemExceedCDCgoals by15%Build anoutfit for acustomerAsk anopen-endedquestionAdd-onin theFRGreet acustomerAdvertiseupcomingsales tocustomerAdd-onat thecashwrapMakesmall talkwith acustomerAverageabove a3.25 UPTDemonstratein-depthproductknowledgeConsistentlyreach CDCgoals

GREAT Customer Service! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain product benefits
  2. Explain the benefits of joining the Hilfiger Club
  3. Commit to solving and successfully solve a problem
  4. Counter the response "I'm just looking"
  5. Greet with a promo
  6. Follow up with a customer in the FR
  7. Help customer to find an item
  8. Pass out handout coupons with every transaction
  9. Average above a $52.00 DPT
  10. Consistently advertise survey link
  11. Utilize observations in order to suggest items to customer
  12. Correctly describe product fits
  13. Positively respond to not having an item
  14. Exceed CDC goals by 15%
  15. Build an outfit for a customer
  16. Ask an open-ended question
  17. Add-on in the FR
  18. Greet a customer
  19. Advertise upcoming sales to customer
  20. Add-on at the cashwrap
  21. Make small talk with a customer
  22. Average above a 3.25 UPT
  23. Demonstrate in-depth product knowledge
  24. Consistently reach CDC goals