ExceedCDCgoals by15%Positivelyrespond tonot havingan itemCorrectlydescribeproductfitsUtilizeobservationsin order tosuggest itemsto customerAdvertiseupcomingsales tocustomerAdd-onin theFRGreetwith apromoExplain thebenefits ofjoining theHilfiger ClubConsistentlyadvertisesurvey linkAdd-onat thecashwrapGreet acustomerBuild anoutfit for acustomerFollow upwith acustomerin the FRAsk anopen-endedquestionExplainproductbenefitsHelpcustomerto find anitemDemonstratein-depthproductknowledgeConsistentlyreach CDCgoalsCounter theresponse"I'm justlooking"Makesmall talkwith acustomerAverageabove a3.25 UPTCommit tosolving andsuccessfullysolve aproblemPass outhandoutcoupons witheverytransactionAverageabove a$52.00DPTExceedCDCgoals by15%Positivelyrespond tonot havingan itemCorrectlydescribeproductfitsUtilizeobservationsin order tosuggest itemsto customerAdvertiseupcomingsales tocustomerAdd-onin theFRGreetwith apromoExplain thebenefits ofjoining theHilfiger ClubConsistentlyadvertisesurvey linkAdd-onat thecashwrapGreet acustomerBuild anoutfit for acustomerFollow upwith acustomerin the FRAsk anopen-endedquestionExplainproductbenefitsHelpcustomerto find anitemDemonstratein-depthproductknowledgeConsistentlyreach CDCgoalsCounter theresponse"I'm justlooking"Makesmall talkwith acustomerAverageabove a3.25 UPTCommit tosolving andsuccessfullysolve aproblemPass outhandoutcoupons witheverytransactionAverageabove a$52.00DPT

GREAT Customer Service! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Exceed CDC goals by 15%
  2. Positively respond to not having an item
  3. Correctly describe product fits
  4. Utilize observations in order to suggest items to customer
  5. Advertise upcoming sales to customer
  6. Add-on in the FR
  7. Greet with a promo
  8. Explain the benefits of joining the Hilfiger Club
  9. Consistently advertise survey link
  10. Add-on at the cashwrap
  11. Greet a customer
  12. Build an outfit for a customer
  13. Follow up with a customer in the FR
  14. Ask an open-ended question
  15. Explain product benefits
  16. Help customer to find an item
  17. Demonstrate in-depth product knowledge
  18. Consistently reach CDC goals
  19. Counter the response "I'm just looking"
  20. Make small talk with a customer
  21. Average above a 3.25 UPT
  22. Commit to solving and successfully solve a problem
  23. Pass out handout coupons with every transaction
  24. Average above a $52.00 DPT