PaymentSettingsQuestionCustomer isin a differentcountry thanyouUse aSavedReplyHydrate- take adrinkDhCustomersent you ascreenshotRead youremail aloudbeforesendingZoom/GoogleMeetLink theuser tothe KBAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Complimenta user ontheir CSPor WebsiteChangeSchedulingWordingQuestionInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudSpamEmailUserspellsAcuitywrongCustomer'sName isthe sameas yoursQuestionaboutSubscriptionsor PackagesCustomerasks forJointCalendarsSend a tickettoChallengingwith a NoteEmergencyTagGrowingBusinessUserWrongNumber(Client ofa user)LocationsQuestionNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportIntegrationQuestion(Not videoconferencing)TimeZone/DSTQuestionFluff aUser (ifapplicable)SchedulingPageOptionsQuestionUser findsKarl in thewrong KBdocDo a happydancebetweenticketsUse aTypinatorSnippetLashExtensionBusinessSyncingQuestionGet aSMILEPowerhousePlayer UserAnswer ateammate'squestion(Slack or inZoom)Customerhas thesame nameas a TeamMemberTell acustomerNo/Acuitynot a great fitEmergingEntrepreneurUserPaymentSettingsQuestionCustomer isin a differentcountry thanyouUse aSavedReplyHydrate- take adrinkDhCustomersent you ascreenshotRead youremail aloudbeforesendingZoom/GoogleMeetLink theuser tothe KBAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Complimenta user ontheir CSPor WebsiteChangeSchedulingWordingQuestionInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudSpamEmailUserspellsAcuitywrongCustomer'sName isthe sameas yoursQuestionaboutSubscriptionsor PackagesCustomerasks forJointCalendarsSend a tickettoChallengingwith a NoteEmergencyTagGrowingBusinessUserWrongNumber(Client ofa user)LocationsQuestionNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportIntegrationQuestion(Not videoconferencing)TimeZone/DSTQuestionFluff aUser (ifapplicable)SchedulingPageOptionsQuestionUser findsKarl in thewrong KBdocDo a happydancebetweenticketsUse aTypinatorSnippetLashExtensionBusinessSyncingQuestionGet aSMILEPowerhousePlayer UserAnswer ateammate'squestion(Slack or inZoom)Customerhas thesame nameas a TeamMemberTell acustomerNo/Acuitynot a great fitEmergingEntrepreneurUser

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payment Settings Question
  2. Customer is in a different country than you
  3. Use a Saved Reply
  4. Dh
    Hydrate - take a drink
  5. Customer sent you a screenshot
  6. Read your email aloud before sending
  7. Zoom/Google Meet
  8. Link the user to the KB
  9. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  10. Compliment a user on their CSP or Website
  11. Change Scheduling Wording Question
  12. Include a Screenshot in your reply
  13. Say something awesome about yourself out loud
  14. Spam Email
  15. User spells Acuity wrong
  16. Customer's Name is the same as yours
  17. Question about Subscriptions or Packages
  18. Customer asks for Joint Calendars
  19. Send a ticket to Challenging with a Note
  20. Emergency Tag
  21. Growing Business User
  22. Wrong Number (Client of a user)
  23. Locations Question
  24. New User (Started account within the last week)
  25. Customer requests Phone Support
  26. Integration Question (Not video conferencing)
  27. Time Zone/ DST Question
  28. Fluff a User (if applicable)
  29. Scheduling Page Options Question
  30. User finds Karl in the wrong KB doc
  31. Do a happy dance between tickets
  32. Use a Typinator Snippet
  33. Lash Extension Business
  34. Syncing Question
  35. Get a SMILE
  36. Powerhouse Player User
  37. Answer a teammate's question (Slack or in Zoom)
  38. Customer has the same name as a Team Member
  39. Tell a customer No/Acuity not a great fit
  40. Emerging Entrepreneur User