GrowingBusinessUserNew User(Startedaccountwithin thelast week)Send a tickettoChallengingwith a NoteChangeSchedulingWordingQuestionRead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudCustomersent you ascreenshotLink theuser tothe KBCustomer isin a differentcountry thanyouCustomerhas thesame nameas a TeamMemberUser findsKarl in thewrong KBdocSyncingQuestionInclude aScreenshotin yourreplySchedulingPageOptionsQuestionIntegrationQuestion(Not videoconferencing)Do a happydancebetweenticketsQuestionaboutSubscriptionsor PackagesTimeZone/DSTQuestionWrongNumber(Client ofa user)Customer'sName isthe sameas yoursAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)SpamEmailCustomerrequestsPhoneSupportAnswer ateammate'squestion(Slack or inZoom)Complimenta user ontheir CSPor WebsiteCustomerasks forJointCalendarsZoom/GoogleMeetPowerhousePlayer UserEmergingEntrepreneurUserLashExtensionBusinessLocationsQuestionUse aSavedReplyGet aSMILEHydrate- take adrinkDhUserspellsAcuitywrongPaymentSettingsQuestionEmergencyTagFluff aUser (ifapplicable)Use aTypinatorSnippetTell acustomerNo/Acuitynot a great fitGrowingBusinessUserNew User(Startedaccountwithin thelast week)Send a tickettoChallengingwith a NoteChangeSchedulingWordingQuestionRead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudCustomersent you ascreenshotLink theuser tothe KBCustomer isin a differentcountry thanyouCustomerhas thesame nameas a TeamMemberUser findsKarl in thewrong KBdocSyncingQuestionInclude aScreenshotin yourreplySchedulingPageOptionsQuestionIntegrationQuestion(Not videoconferencing)Do a happydancebetweenticketsQuestionaboutSubscriptionsor PackagesTimeZone/DSTQuestionWrongNumber(Client ofa user)Customer'sName isthe sameas yoursAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)SpamEmailCustomerrequestsPhoneSupportAnswer ateammate'squestion(Slack or inZoom)Complimenta user ontheir CSPor WebsiteCustomerasks forJointCalendarsZoom/GoogleMeetPowerhousePlayer UserEmergingEntrepreneurUserLashExtensionBusinessLocationsQuestionUse aSavedReplyGet aSMILEHydrate- take adrinkDhUserspellsAcuitywrongPaymentSettingsQuestionEmergencyTagFluff aUser (ifapplicable)Use aTypinatorSnippetTell acustomerNo/Acuitynot a great fit

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Growing Business User
  2. New User (Started account within the last week)
  3. Send a ticket to Challenging with a Note
  4. Change Scheduling Wording Question
  5. Read your email aloud before sending
  6. Say something awesome about yourself out loud
  7. Customer sent you a screenshot
  8. Link the user to the KB
  9. Customer is in a different country than you
  10. Customer has the same name as a Team Member
  11. User finds Karl in the wrong KB doc
  12. Syncing Question
  13. Include a Screenshot in your reply
  14. Scheduling Page Options Question
  15. Integration Question (Not video conferencing)
  16. Do a happy dance between tickets
  17. Question about Subscriptions or Packages
  18. Time Zone/ DST Question
  19. Wrong Number (Client of a user)
  20. Customer's Name is the same as yours
  21. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  22. Spam Email
  23. Customer requests Phone Support
  24. Answer a teammate's question (Slack or in Zoom)
  25. Compliment a user on their CSP or Website
  26. Customer asks for Joint Calendars
  27. Zoom/Google Meet
  28. Powerhouse Player User
  29. Emerging Entrepreneur User
  30. Lash Extension Business
  31. Locations Question
  32. Use a Saved Reply
  33. Get a SMILE
  34. Dh
    Hydrate - take a drink
  35. User spells Acuity wrong
  36. Payment Settings Question
  37. Emergency Tag
  38. Fluff a User (if applicable)
  39. Use a Typinator Snippet
  40. Tell a customer No/Acuity not a great fit