User findsKarl in thewrong KBdocDo a happydancebetweenticketsSend a tickettoChallengingwith a NoteCustomerhas thesame nameas a TeamMemberUserspellsAcuitywrongLashExtensionBusinessCustomerasks forJointCalendarsSchedulingPageOptionsQuestionWrongNumber(Client ofa user)Customersent you ascreenshotComplimenta user ontheir CSPor WebsiteEmergencyTagSpamEmailCustomer isin a differentcountry thanyouQuestionaboutSubscriptionsor PackagesSaysomethingawesomeabout yourselfout loudLink theuser tothe KBEmergingEntrepreneurUserUse aTypinatorSnippetPaymentSettingsQuestionIntegrationQuestion(Not videoconferencing)CustomerrequestsPhoneSupportHydrate- take adrinkDhSyncingQuestionRead youremail aloudbeforesendingGrowingBusinessUserGet aSMILEChangeSchedulingWordingQuestionAnswer ateammate'squestion(Slack or inZoom)Use aSavedReplyLocationsQuestionZoom/GoogleMeetAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Fluff aUser (ifapplicable)Customer'sName isthe sameas yoursNew User(Startedaccountwithin thelast week)Tell acustomerNo/Acuitynot a great fitInclude aScreenshotin yourreplyPowerhousePlayer UserTimeZone/DSTQuestionUser findsKarl in thewrong KBdocDo a happydancebetweenticketsSend a tickettoChallengingwith a NoteCustomerhas thesame nameas a TeamMemberUserspellsAcuitywrongLashExtensionBusinessCustomerasks forJointCalendarsSchedulingPageOptionsQuestionWrongNumber(Client ofa user)Customersent you ascreenshotComplimenta user ontheir CSPor WebsiteEmergencyTagSpamEmailCustomer isin a differentcountry thanyouQuestionaboutSubscriptionsor PackagesSaysomethingawesomeabout yourselfout loudLink theuser tothe KBEmergingEntrepreneurUserUse aTypinatorSnippetPaymentSettingsQuestionIntegrationQuestion(Not videoconferencing)CustomerrequestsPhoneSupportHydrate- take adrinkDhSyncingQuestionRead youremail aloudbeforesendingGrowingBusinessUserGet aSMILEChangeSchedulingWordingQuestionAnswer ateammate'squestion(Slack or inZoom)Use aSavedReplyLocationsQuestionZoom/GoogleMeetAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Fluff aUser (ifapplicable)Customer'sName isthe sameas yoursNew User(Startedaccountwithin thelast week)Tell acustomerNo/Acuitynot a great fitInclude aScreenshotin yourreplyPowerhousePlayer UserTimeZone/DSTQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
  1. User finds Karl in the wrong KB doc
  2. Do a happy dance between tickets
  3. Send a ticket to Challenging with a Note
  4. Customer has the same name as a Team Member
  5. User spells Acuity wrong
  6. Lash Extension Business
  7. Customer asks for Joint Calendars
  8. Scheduling Page Options Question
  9. Wrong Number (Client of a user)
  10. Customer sent you a screenshot
  11. Compliment a user on their CSP or Website
  12. Emergency Tag
  13. Spam Email
  14. Customer is in a different country than you
  15. Question about Subscriptions or Packages
  16. Say something awesome about yourself out loud
  17. Link the user to the KB
  18. Emerging Entrepreneur User
  19. Use a Typinator Snippet
  20. Payment Settings Question
  21. Integration Question (Not video conferencing)
  22. Customer requests Phone Support
  23. Dh
    Hydrate - take a drink
  24. Syncing Question
  25. Read your email aloud before sending
  26. Growing Business User
  27. Get a SMILE
  28. Change Scheduling Wording Question
  29. Answer a teammate's question (Slack or in Zoom)
  30. Use a Saved Reply
  31. Locations Question
  32. Zoom/Google Meet
  33. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  34. Fluff a User (if applicable)
  35. Customer's Name is the same as yours
  36. New User (Started account within the last week)
  37. Tell a customer No/Acuity not a great fit
  38. Include a Screenshot in your reply
  39. Powerhouse Player User
  40. Time Zone/ DST Question