UserspellsAcuitywrongCustomer'sName isthe sameas yoursIntegrationQuestion(Not videoconferencing)Do a happydancebetweenticketsCustomersent you ascreenshotTimeZone/DSTQuestionChangeSchedulingWordingQuestionLink theuser tothe KBSaysomethingawesomeabout yourselfout loudHydrate- take adrinkDhSpamEmailSyncingQuestionSchedulingPageOptionsQuestionRead youremail aloudbeforesendingComplimenta user ontheir CSPor WebsiteEmergingEntrepreneurUserCustomerasks forJointCalendarsInclude aScreenshotin yourreplyUse aTypinatorSnippetPaymentSettingsQuestionGet aSMILECustomer isin a differentcountry thanyouLashExtensionBusinessEmergencyTagZoom/GoogleMeetSend a tickettoChallengingwith a NotePowerhousePlayer UserAnswer ateammate'squestion(Slack or inZoom)User findsKarl in thewrong KBdocUse aSavedReplyCustomerhas thesame nameas a TeamMemberLocationsQuestionTell acustomerNo/Acuitynot a great fitCustomerrequestsPhoneSupportAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)WrongNumber(Client ofa user)Fluff aUser (ifapplicable)GrowingBusinessUserQuestionaboutSubscriptionsor PackagesNew User(Startedaccountwithin thelast week)UserspellsAcuitywrongCustomer'sName isthe sameas yoursIntegrationQuestion(Not videoconferencing)Do a happydancebetweenticketsCustomersent you ascreenshotTimeZone/DSTQuestionChangeSchedulingWordingQuestionLink theuser tothe KBSaysomethingawesomeabout yourselfout loudHydrate- take adrinkDhSpamEmailSyncingQuestionSchedulingPageOptionsQuestionRead youremail aloudbeforesendingComplimenta user ontheir CSPor WebsiteEmergingEntrepreneurUserCustomerasks forJointCalendarsInclude aScreenshotin yourreplyUse aTypinatorSnippetPaymentSettingsQuestionGet aSMILECustomer isin a differentcountry thanyouLashExtensionBusinessEmergencyTagZoom/GoogleMeetSend a tickettoChallengingwith a NotePowerhousePlayer UserAnswer ateammate'squestion(Slack or inZoom)User findsKarl in thewrong KBdocUse aSavedReplyCustomerhas thesame nameas a TeamMemberLocationsQuestionTell acustomerNo/Acuitynot a great fitCustomerrequestsPhoneSupportAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)WrongNumber(Client ofa user)Fluff aUser (ifapplicable)GrowingBusinessUserQuestionaboutSubscriptionsor PackagesNew User(Startedaccountwithin thelast week)

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User spells Acuity wrong
  2. Customer's Name is the same as yours
  3. Integration Question (Not video conferencing)
  4. Do a happy dance between tickets
  5. Customer sent you a screenshot
  6. Time Zone/ DST Question
  7. Change Scheduling Wording Question
  8. Link the user to the KB
  9. Say something awesome about yourself out loud
  10. Dh
    Hydrate - take a drink
  11. Spam Email
  12. Syncing Question
  13. Scheduling Page Options Question
  14. Read your email aloud before sending
  15. Compliment a user on their CSP or Website
  16. Emerging Entrepreneur User
  17. Customer asks for Joint Calendars
  18. Include a Screenshot in your reply
  19. Use a Typinator Snippet
  20. Payment Settings Question
  21. Get a SMILE
  22. Customer is in a different country than you
  23. Lash Extension Business
  24. Emergency Tag
  25. Zoom/Google Meet
  26. Send a ticket to Challenging with a Note
  27. Powerhouse Player User
  28. Answer a teammate's question (Slack or in Zoom)
  29. User finds Karl in the wrong KB doc
  30. Use a Saved Reply
  31. Customer has the same name as a Team Member
  32. Locations Question
  33. Tell a customer No/Acuity not a great fit
  34. Customer requests Phone Support
  35. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  36. Wrong Number (Client of a user)
  37. Fluff a User (if applicable)
  38. Growing Business User
  39. Question about Subscriptions or Packages
  40. New User (Started account within the last week)