Send a tickettoChallengingwith a NoteUse aSavedReplyTell acustomerNo/Acuitynot a great fitEmergencyTagLocationsQuestionPowerhousePlayer UserNew User(Startedaccountwithin thelast week)Get aSMILEDo a happydancebetweenticketsSpamEmailRead youremail aloudbeforesendingCustomerhas thesame nameas a TeamMemberUserspellsAcuitywrongAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)CustomerrequestsPhoneSupportIntegrationQuestion(Not videoconferencing)Zoom/GoogleMeetCustomerasks forJointCalendarsUser findsKarl in thewrong KBdocLashExtensionBusinessComplimenta user ontheir CSPor WebsiteFluff aUser (ifapplicable)QuestionaboutSubscriptionsor PackagesTimeZone/DSTQuestionLink theuser tothe KBSchedulingPageOptionsQuestionSyncingQuestionEmergingEntrepreneurUserGrowingBusinessUserAnswer ateammate'squestion(Slack or inZoom)Customer isin a differentcountry thanyouUse aTypinatorSnippetInclude aScreenshotin yourreplyCustomer'sName isthe sameas yoursWrongNumber(Client ofa user)Customersent you ascreenshotChangeSchedulingWordingQuestionHydrate- take adrinkDhSaysomethingawesomeabout yourselfout loudPaymentSettingsQuestionSend a tickettoChallengingwith a NoteUse aSavedReplyTell acustomerNo/Acuitynot a great fitEmergencyTagLocationsQuestionPowerhousePlayer UserNew User(Startedaccountwithin thelast week)Get aSMILEDo a happydancebetweenticketsSpamEmailRead youremail aloudbeforesendingCustomerhas thesame nameas a TeamMemberUserspellsAcuitywrongAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)CustomerrequestsPhoneSupportIntegrationQuestion(Not videoconferencing)Zoom/GoogleMeetCustomerasks forJointCalendarsUser findsKarl in thewrong KBdocLashExtensionBusinessComplimenta user ontheir CSPor WebsiteFluff aUser (ifapplicable)QuestionaboutSubscriptionsor PackagesTimeZone/DSTQuestionLink theuser tothe KBSchedulingPageOptionsQuestionSyncingQuestionEmergingEntrepreneurUserGrowingBusinessUserAnswer ateammate'squestion(Slack or inZoom)Customer isin a differentcountry thanyouUse aTypinatorSnippetInclude aScreenshotin yourreplyCustomer'sName isthe sameas yoursWrongNumber(Client ofa user)Customersent you ascreenshotChangeSchedulingWordingQuestionHydrate- take adrinkDhSaysomethingawesomeabout yourselfout loudPaymentSettingsQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a ticket to Challenging with a Note
  2. Use a Saved Reply
  3. Tell a customer No/Acuity not a great fit
  4. Emergency Tag
  5. Locations Question
  6. Powerhouse Player User
  7. New User (Started account within the last week)
  8. Get a SMILE
  9. Do a happy dance between tickets
  10. Spam Email
  11. Read your email aloud before sending
  12. Customer has the same name as a Team Member
  13. User spells Acuity wrong
  14. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  15. Customer requests Phone Support
  16. Integration Question (Not video conferencing)
  17. Zoom/Google Meet
  18. Customer asks for Joint Calendars
  19. User finds Karl in the wrong KB doc
  20. Lash Extension Business
  21. Compliment a user on their CSP or Website
  22. Fluff a User (if applicable)
  23. Question about Subscriptions or Packages
  24. Time Zone/ DST Question
  25. Link the user to the KB
  26. Scheduling Page Options Question
  27. Syncing Question
  28. Emerging Entrepreneur User
  29. Growing Business User
  30. Answer a teammate's question (Slack or in Zoom)
  31. Customer is in a different country than you
  32. Use a Typinator Snippet
  33. Include a Screenshot in your reply
  34. Customer's Name is the same as yours
  35. Wrong Number (Client of a user)
  36. Customer sent you a screenshot
  37. Change Scheduling Wording Question
  38. Dh
    Hydrate - take a drink
  39. Say something awesome about yourself out loud
  40. Payment Settings Question