SyncingQuestionLocationsQuestionCustomersent you ascreenshotAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)PaymentSettingsQuestionZoom/GoogleMeetDo a happydancebetweenticketsLink theuser tothe KBInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudTimeZone/DSTQuestionSpamEmailRead youremail aloudbeforesendingQuestionaboutSubscriptionsor PackagesUserspellsAcuitywrongUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)Hydrate- take adrinkDhLashExtensionBusinessCustomerhas thesame nameas a TeamMemberGet aSMILEWrongNumber(Client ofa user)Customerasks forJointCalendarsSchedulingPageOptionsQuestionGrowingBusinessUserComplimenta user ontheir CSPor WebsiteEmergingEntrepreneurUserUse aSavedReplyNew User(Startedaccountwithin thelast week)Tell acustomerNo/Acuitynot a great fitCustomer isin a differentcountry thanyouChangeSchedulingWordingQuestionPowerhousePlayer UserEmergencyTagSend a tickettoChallengingwith a NoteCustomerrequestsPhoneSupportAnswer ateammate'squestion(Slack or inZoom)Use aTypinatorSnippetCustomer'sName isthe sameas yoursFluff aUser (ifapplicable)SyncingQuestionLocationsQuestionCustomersent you ascreenshotAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)PaymentSettingsQuestionZoom/GoogleMeetDo a happydancebetweenticketsLink theuser tothe KBInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudTimeZone/DSTQuestionSpamEmailRead youremail aloudbeforesendingQuestionaboutSubscriptionsor PackagesUserspellsAcuitywrongUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)Hydrate- take adrinkDhLashExtensionBusinessCustomerhas thesame nameas a TeamMemberGet aSMILEWrongNumber(Client ofa user)Customerasks forJointCalendarsSchedulingPageOptionsQuestionGrowingBusinessUserComplimenta user ontheir CSPor WebsiteEmergingEntrepreneurUserUse aSavedReplyNew User(Startedaccountwithin thelast week)Tell acustomerNo/Acuitynot a great fitCustomer isin a differentcountry thanyouChangeSchedulingWordingQuestionPowerhousePlayer UserEmergencyTagSend a tickettoChallengingwith a NoteCustomerrequestsPhoneSupportAnswer ateammate'squestion(Slack or inZoom)Use aTypinatorSnippetCustomer'sName isthe sameas yoursFluff aUser (ifapplicable)

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Syncing Question
  2. Locations Question
  3. Customer sent you a screenshot
  4. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  5. Payment Settings Question
  6. Zoom/Google Meet
  7. Do a happy dance between tickets
  8. Link the user to the KB
  9. Include a Screenshot in your reply
  10. Say something awesome about yourself out loud
  11. Time Zone/ DST Question
  12. Spam Email
  13. Read your email aloud before sending
  14. Question about Subscriptions or Packages
  15. User spells Acuity wrong
  16. User finds Karl in the wrong KB doc
  17. Integration Question (Not video conferencing)
  18. Dh
    Hydrate - take a drink
  19. Lash Extension Business
  20. Customer has the same name as a Team Member
  21. Get a SMILE
  22. Wrong Number (Client of a user)
  23. Customer asks for Joint Calendars
  24. Scheduling Page Options Question
  25. Growing Business User
  26. Compliment a user on their CSP or Website
  27. Emerging Entrepreneur User
  28. Use a Saved Reply
  29. New User (Started account within the last week)
  30. Tell a customer No/Acuity not a great fit
  31. Customer is in a different country than you
  32. Change Scheduling Wording Question
  33. Powerhouse Player User
  34. Emergency Tag
  35. Send a ticket to Challenging with a Note
  36. Customer requests Phone Support
  37. Answer a teammate's question (Slack or in Zoom)
  38. Use a Typinator Snippet
  39. Customer's Name is the same as yours
  40. Fluff a User (if applicable)