SpamEmailInclude aScreenshotin yourreplyCustomer'sName isthe sameas yoursHydrate- take adrinkDhEmergencyTagCustomerrequestsPhoneSupportUserspellsAcuitywrongFluff aUser (ifapplicable)EmergingEntrepreneurUserLashExtensionBusinessSend a tickettoChallengingwith a NoteUse aTypinatorSnippetPaymentSettingsQuestionChangeSchedulingWordingQuestionPowerhousePlayer UserUse aSavedReplyCustomerhas thesame nameas a TeamMemberTell acustomerNo/Acuitynot a great fitLocationsQuestionSchedulingPageOptionsQuestionAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)GrowingBusinessUserRead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudSyncingQuestionWrongNumber(Client ofa user)IntegrationQuestion(Not videoconferencing)User findsKarl in thewrong KBdocTimeZone/DSTQuestionDo a happydancebetweenticketsGet aSMILEZoom/GoogleMeetAnswer ateammate'squestion(Slack or inZoom)QuestionaboutSubscriptionsor PackagesLink theuser tothe KBCustomer isin a differentcountry thanyouCustomersent you ascreenshotCustomerasks forJointCalendarsComplimenta user ontheir CSPor WebsiteNew User(Startedaccountwithin thelast week)SpamEmailInclude aScreenshotin yourreplyCustomer'sName isthe sameas yoursHydrate- take adrinkDhEmergencyTagCustomerrequestsPhoneSupportUserspellsAcuitywrongFluff aUser (ifapplicable)EmergingEntrepreneurUserLashExtensionBusinessSend a tickettoChallengingwith a NoteUse aTypinatorSnippetPaymentSettingsQuestionChangeSchedulingWordingQuestionPowerhousePlayer UserUse aSavedReplyCustomerhas thesame nameas a TeamMemberTell acustomerNo/Acuitynot a great fitLocationsQuestionSchedulingPageOptionsQuestionAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)GrowingBusinessUserRead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudSyncingQuestionWrongNumber(Client ofa user)IntegrationQuestion(Not videoconferencing)User findsKarl in thewrong KBdocTimeZone/DSTQuestionDo a happydancebetweenticketsGet aSMILEZoom/GoogleMeetAnswer ateammate'squestion(Slack or inZoom)QuestionaboutSubscriptionsor PackagesLink theuser tothe KBCustomer isin a differentcountry thanyouCustomersent you ascreenshotCustomerasks forJointCalendarsComplimenta user ontheir CSPor WebsiteNew User(Startedaccountwithin thelast week)

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Spam Email
  2. Include a Screenshot in your reply
  3. Customer's Name is the same as yours
  4. Dh
    Hydrate - take a drink
  5. Emergency Tag
  6. Customer requests Phone Support
  7. User spells Acuity wrong
  8. Fluff a User (if applicable)
  9. Emerging Entrepreneur User
  10. Lash Extension Business
  11. Send a ticket to Challenging with a Note
  12. Use a Typinator Snippet
  13. Payment Settings Question
  14. Change Scheduling Wording Question
  15. Powerhouse Player User
  16. Use a Saved Reply
  17. Customer has the same name as a Team Member
  18. Tell a customer No/Acuity not a great fit
  19. Locations Question
  20. Scheduling Page Options Question
  21. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  22. Growing Business User
  23. Read your email aloud before sending
  24. Say something awesome about yourself out loud
  25. Syncing Question
  26. Wrong Number (Client of a user)
  27. Integration Question (Not video conferencing)
  28. User finds Karl in the wrong KB doc
  29. Time Zone/ DST Question
  30. Do a happy dance between tickets
  31. Get a SMILE
  32. Zoom/Google Meet
  33. Answer a teammate's question (Slack or in Zoom)
  34. Question about Subscriptions or Packages
  35. Link the user to the KB
  36. Customer is in a different country than you
  37. Customer sent you a screenshot
  38. Customer asks for Joint Calendars
  39. Compliment a user on their CSP or Website
  40. New User (Started account within the last week)