Include aScreenshotin yourreplyHydrate- take adrinkDhTell acustomerNo/Acuitynot a great fitAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)GrowingBusinessUserCustomerasks forJointCalendarsLink theuser tothe KBZoom/GoogleMeetCustomersent you ascreenshotTimeZone/DSTQuestionCustomerhas thesame nameas a TeamMemberUser findsKarl in thewrong KBdocDo a happydancebetweenticketsCustomer'sName isthe sameas yoursUse aSavedReplyEmergingEntrepreneurUserQuestionaboutSubscriptionsor PackagesNew User(Startedaccountwithin thelast week)SchedulingPageOptionsQuestionComplimenta user ontheir CSPor WebsiteAnswer ateammate'squestion(Slack or inZoom)ChangeSchedulingWordingQuestionPowerhousePlayer UserUse aTypinatorSnippetIntegrationQuestion(Not videoconferencing)LocationsQuestionSend a tickettoChallengingwith a NoteEmergencyTagLashExtensionBusinessUserspellsAcuitywrongCustomerrequestsPhoneSupportCustomer isin a differentcountry thanyouSpamEmailWrongNumber(Client ofa user)Fluff aUser (ifapplicable)Read youremail aloudbeforesendingSyncingQuestionSaysomethingawesomeabout yourselfout loudGet aSMILEPaymentSettingsQuestionInclude aScreenshotin yourreplyHydrate- take adrinkDhTell acustomerNo/Acuitynot a great fitAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)GrowingBusinessUserCustomerasks forJointCalendarsLink theuser tothe KBZoom/GoogleMeetCustomersent you ascreenshotTimeZone/DSTQuestionCustomerhas thesame nameas a TeamMemberUser findsKarl in thewrong KBdocDo a happydancebetweenticketsCustomer'sName isthe sameas yoursUse aSavedReplyEmergingEntrepreneurUserQuestionaboutSubscriptionsor PackagesNew User(Startedaccountwithin thelast week)SchedulingPageOptionsQuestionComplimenta user ontheir CSPor WebsiteAnswer ateammate'squestion(Slack or inZoom)ChangeSchedulingWordingQuestionPowerhousePlayer UserUse aTypinatorSnippetIntegrationQuestion(Not videoconferencing)LocationsQuestionSend a tickettoChallengingwith a NoteEmergencyTagLashExtensionBusinessUserspellsAcuitywrongCustomerrequestsPhoneSupportCustomer isin a differentcountry thanyouSpamEmailWrongNumber(Client ofa user)Fluff aUser (ifapplicable)Read youremail aloudbeforesendingSyncingQuestionSaysomethingawesomeabout yourselfout loudGet aSMILEPaymentSettingsQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Include a Screenshot in your reply
  2. Dh
    Hydrate - take a drink
  3. Tell a customer No/Acuity not a great fit
  4. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  5. Growing Business User
  6. Customer asks for Joint Calendars
  7. Link the user to the KB
  8. Zoom/Google Meet
  9. Customer sent you a screenshot
  10. Time Zone/ DST Question
  11. Customer has the same name as a Team Member
  12. User finds Karl in the wrong KB doc
  13. Do a happy dance between tickets
  14. Customer's Name is the same as yours
  15. Use a Saved Reply
  16. Emerging Entrepreneur User
  17. Question about Subscriptions or Packages
  18. New User (Started account within the last week)
  19. Scheduling Page Options Question
  20. Compliment a user on their CSP or Website
  21. Answer a teammate's question (Slack or in Zoom)
  22. Change Scheduling Wording Question
  23. Powerhouse Player User
  24. Use a Typinator Snippet
  25. Integration Question (Not video conferencing)
  26. Locations Question
  27. Send a ticket to Challenging with a Note
  28. Emergency Tag
  29. Lash Extension Business
  30. User spells Acuity wrong
  31. Customer requests Phone Support
  32. Customer is in a different country than you
  33. Spam Email
  34. Wrong Number (Client of a user)
  35. Fluff a User (if applicable)
  36. Read your email aloud before sending
  37. Syncing Question
  38. Say something awesome about yourself out loud
  39. Get a SMILE
  40. Payment Settings Question