Send a tickettoChallengingwith a NoteGrowingBusinessUserZoom/GoogleMeetAnswer ateammate'squestion(Slack or inZoom)Use aTypinatorSnippetCustomer isin a differentcountry thanyouInclude aScreenshotin yourreplyCustomerrequestsPhoneSupportCustomersent you ascreenshotSyncingQuestionEmergingEntrepreneurUserCustomerasks forJointCalendarsNew User(Startedaccountwithin thelast week)Add a Love Tagfor a team mate(if the user wasreplying andsaying thanks)LocationsQuestionGet aSMILELashExtensionBusinessTimeZone/DSTQuestionRead youremail aloudbeforesendingPowerhousePlayer UserChangeSchedulingWordingQuestionWrongNumber(Client ofa user)Customerhas thesame nameas a TeamMemberCustomer'sName isthe sameas yoursUse aSavedReplyTell acustomerNo/Acuitynot a great fitUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)PaymentSettingsQuestionSaysomethingawesomeabout yourselfout loudComplimenta user ontheir CSPor WebsiteSpamEmailUserspellsAcuitywrongFluff aUser (ifapplicable)Hydrate- take adrinkDhDo a happydancebetweenticketsSchedulingPageOptionsQuestionLink theuser tothe KBQuestionaboutSubscriptionsor PackagesEmergencyTagSend a tickettoChallengingwith a NoteGrowingBusinessUserZoom/GoogleMeetAnswer ateammate'squestion(Slack or inZoom)Use aTypinatorSnippetCustomer isin a differentcountry thanyouInclude aScreenshotin yourreplyCustomerrequestsPhoneSupportCustomersent you ascreenshotSyncingQuestionEmergingEntrepreneurUserCustomerasks forJointCalendarsNew User(Startedaccountwithin thelast week)Add a Love Tagfor a team mate(if the user wasreplying andsaying thanks)LocationsQuestionGet aSMILELashExtensionBusinessTimeZone/DSTQuestionRead youremail aloudbeforesendingPowerhousePlayer UserChangeSchedulingWordingQuestionWrongNumber(Client ofa user)Customerhas thesame nameas a TeamMemberCustomer'sName isthe sameas yoursUse aSavedReplyTell acustomerNo/Acuitynot a great fitUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)PaymentSettingsQuestionSaysomethingawesomeabout yourselfout loudComplimenta user ontheir CSPor WebsiteSpamEmailUserspellsAcuitywrongFluff aUser (ifapplicable)Hydrate- take adrinkDhDo a happydancebetweenticketsSchedulingPageOptionsQuestionLink theuser tothe KBQuestionaboutSubscriptionsor PackagesEmergencyTag

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a ticket to Challenging with a Note
  2. Growing Business User
  3. Zoom/Google Meet
  4. Answer a teammate's question (Slack or in Zoom)
  5. Use a Typinator Snippet
  6. Customer is in a different country than you
  7. Include a Screenshot in your reply
  8. Customer requests Phone Support
  9. Customer sent you a screenshot
  10. Syncing Question
  11. Emerging Entrepreneur User
  12. Customer asks for Joint Calendars
  13. New User (Started account within the last week)
  14. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  15. Locations Question
  16. Get a SMILE
  17. Lash Extension Business
  18. Time Zone/ DST Question
  19. Read your email aloud before sending
  20. Powerhouse Player User
  21. Change Scheduling Wording Question
  22. Wrong Number (Client of a user)
  23. Customer has the same name as a Team Member
  24. Customer's Name is the same as yours
  25. Use a Saved Reply
  26. Tell a customer No/Acuity not a great fit
  27. User finds Karl in the wrong KB doc
  28. Integration Question (Not video conferencing)
  29. Payment Settings Question
  30. Say something awesome about yourself out loud
  31. Compliment a user on their CSP or Website
  32. Spam Email
  33. User spells Acuity wrong
  34. Fluff a User (if applicable)
  35. Dh
    Hydrate - take a drink
  36. Do a happy dance between tickets
  37. Scheduling Page Options Question
  38. Link the user to the KB
  39. Question about Subscriptions or Packages
  40. Emergency Tag