QuestionaboutSubscriptionsor PackagesGrowingBusinessUserLashExtensionBusinessChangeSchedulingWordingQuestionSchedulingPageOptionsQuestionUser findsKarl in thewrong KBdocSaysomethingawesomeabout yourselfout loudAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Link theuser tothe KBLocationsQuestionSpamEmailAnswer ateammate'squestion(Slack or inZoom)Send a tickettoChallengingwith a NoteCustomerasks forJointCalendarsTell acustomerNo/Acuitynot a great fitZoom/GoogleMeetPaymentSettingsQuestionTimeZone/DSTQuestionWrongNumber(Client ofa user)Read youremail aloudbeforesendingNew User(Startedaccountwithin thelast week)Complimenta user ontheir CSPor WebsiteIntegrationQuestion(Not videoconferencing)Include aScreenshotin yourreplyEmergingEntrepreneurUserCustomer'sName isthe sameas yoursHydrate- take adrinkDhEmergencyTagCustomersent you ascreenshotCustomerrequestsPhoneSupportFluff aUser (ifapplicable)Do a happydancebetweenticketsPowerhousePlayer UserSyncingQuestionUserspellsAcuitywrongUse aSavedReplyCustomerhas thesame nameas a TeamMemberUse aTypinatorSnippetGet aSMILECustomer isin a differentcountry thanyouQuestionaboutSubscriptionsor PackagesGrowingBusinessUserLashExtensionBusinessChangeSchedulingWordingQuestionSchedulingPageOptionsQuestionUser findsKarl in thewrong KBdocSaysomethingawesomeabout yourselfout loudAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Link theuser tothe KBLocationsQuestionSpamEmailAnswer ateammate'squestion(Slack or inZoom)Send a tickettoChallengingwith a NoteCustomerasks forJointCalendarsTell acustomerNo/Acuitynot a great fitZoom/GoogleMeetPaymentSettingsQuestionTimeZone/DSTQuestionWrongNumber(Client ofa user)Read youremail aloudbeforesendingNew User(Startedaccountwithin thelast week)Complimenta user ontheir CSPor WebsiteIntegrationQuestion(Not videoconferencing)Include aScreenshotin yourreplyEmergingEntrepreneurUserCustomer'sName isthe sameas yoursHydrate- take adrinkDhEmergencyTagCustomersent you ascreenshotCustomerrequestsPhoneSupportFluff aUser (ifapplicable)Do a happydancebetweenticketsPowerhousePlayer UserSyncingQuestionUserspellsAcuitywrongUse aSavedReplyCustomerhas thesame nameas a TeamMemberUse aTypinatorSnippetGet aSMILECustomer isin a differentcountry thanyou

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Question about Subscriptions or Packages
  2. Growing Business User
  3. Lash Extension Business
  4. Change Scheduling Wording Question
  5. Scheduling Page Options Question
  6. User finds Karl in the wrong KB doc
  7. Say something awesome about yourself out loud
  8. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  9. Link the user to the KB
  10. Locations Question
  11. Spam Email
  12. Answer a teammate's question (Slack or in Zoom)
  13. Send a ticket to Challenging with a Note
  14. Customer asks for Joint Calendars
  15. Tell a customer No/Acuity not a great fit
  16. Zoom/Google Meet
  17. Payment Settings Question
  18. Time Zone/ DST Question
  19. Wrong Number (Client of a user)
  20. Read your email aloud before sending
  21. New User (Started account within the last week)
  22. Compliment a user on their CSP or Website
  23. Integration Question (Not video conferencing)
  24. Include a Screenshot in your reply
  25. Emerging Entrepreneur User
  26. Customer's Name is the same as yours
  27. Dh
    Hydrate - take a drink
  28. Emergency Tag
  29. Customer sent you a screenshot
  30. Customer requests Phone Support
  31. Fluff a User (if applicable)
  32. Do a happy dance between tickets
  33. Powerhouse Player User
  34. Syncing Question
  35. User spells Acuity wrong
  36. Use a Saved Reply
  37. Customer has the same name as a Team Member
  38. Use a Typinator Snippet
  39. Get a SMILE
  40. Customer is in a different country than you