Saysomethingawesomeabout yourselfout loudFluff aUser (ifapplicable)SyncingQuestionSpamEmailRead youremail aloudbeforesendingSend a tickettoChallengingwith a NoteIntegrationQuestion(Not videoconferencing)EmergingEntrepreneurUserLashExtensionBusinessAnswer ateammate'squestion(Slack or inZoom)Hydrate- take adrinkDhPaymentSettingsQuestionTell acustomerNo/Acuitynot a great fitCustomer'sName isthe sameas yoursLocationsQuestionGrowingBusinessUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Customerhas thesame nameas a TeamMemberCustomer isin a differentcountry thanyouDo a happydancebetweenticketsInclude aScreenshotin yourreplyPowerhousePlayer UserUse aTypinatorSnippetChangeSchedulingWordingQuestionZoom/GoogleMeetUse aSavedReplyUser findsKarl in thewrong KBdocCustomersent you ascreenshotUserspellsAcuitywrongLink theuser tothe KBSchedulingPageOptionsQuestionGet aSMILEQuestionaboutSubscriptionsor PackagesComplimenta user ontheir CSPor WebsiteEmergencyTagNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportCustomerasks forJointCalendarsTimeZone/DSTQuestionWrongNumber(Client ofa user)Saysomethingawesomeabout yourselfout loudFluff aUser (ifapplicable)SyncingQuestionSpamEmailRead youremail aloudbeforesendingSend a tickettoChallengingwith a NoteIntegrationQuestion(Not videoconferencing)EmergingEntrepreneurUserLashExtensionBusinessAnswer ateammate'squestion(Slack or inZoom)Hydrate- take adrinkDhPaymentSettingsQuestionTell acustomerNo/Acuitynot a great fitCustomer'sName isthe sameas yoursLocationsQuestionGrowingBusinessUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Customerhas thesame nameas a TeamMemberCustomer isin a differentcountry thanyouDo a happydancebetweenticketsInclude aScreenshotin yourreplyPowerhousePlayer UserUse aTypinatorSnippetChangeSchedulingWordingQuestionZoom/GoogleMeetUse aSavedReplyUser findsKarl in thewrong KBdocCustomersent you ascreenshotUserspellsAcuitywrongLink theuser tothe KBSchedulingPageOptionsQuestionGet aSMILEQuestionaboutSubscriptionsor PackagesComplimenta user ontheir CSPor WebsiteEmergencyTagNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportCustomerasks forJointCalendarsTimeZone/DSTQuestionWrongNumber(Client ofa user)

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say something awesome about yourself out loud
  2. Fluff a User (if applicable)
  3. Syncing Question
  4. Spam Email
  5. Read your email aloud before sending
  6. Send a ticket to Challenging with a Note
  7. Integration Question (Not video conferencing)
  8. Emerging Entrepreneur User
  9. Lash Extension Business
  10. Answer a teammate's question (Slack or in Zoom)
  11. Dh
    Hydrate - take a drink
  12. Payment Settings Question
  13. Tell a customer No/Acuity not a great fit
  14. Customer's Name is the same as yours
  15. Locations Question
  16. Growing Business User
  17. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  18. Customer has the same name as a Team Member
  19. Customer is in a different country than you
  20. Do a happy dance between tickets
  21. Include a Screenshot in your reply
  22. Powerhouse Player User
  23. Use a Typinator Snippet
  24. Change Scheduling Wording Question
  25. Zoom/Google Meet
  26. Use a Saved Reply
  27. User finds Karl in the wrong KB doc
  28. Customer sent you a screenshot
  29. User spells Acuity wrong
  30. Link the user to the KB
  31. Scheduling Page Options Question
  32. Get a SMILE
  33. Question about Subscriptions or Packages
  34. Compliment a user on their CSP or Website
  35. Emergency Tag
  36. New User (Started account within the last week)
  37. Customer requests Phone Support
  38. Customer asks for Joint Calendars
  39. Time Zone/ DST Question
  40. Wrong Number (Client of a user)