QuestionaboutSubscriptionsor PackagesUse aSavedReplySend a tickettoChallengingwith a NoteSyncingQuestionFluff aUser (ifapplicable)Customersent you ascreenshotRead youremail aloudbeforesendingNew User(Startedaccountwithin thelast week)Customerasks forJointCalendarsComplimenta user ontheir CSPor WebsiteTimeZone/DSTQuestionInclude aScreenshotin yourreplyCustomer isin a differentcountry thanyouWrongNumber(Client ofa user)SpamEmailGet aSMILEAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)LashExtensionBusinessUserspellsAcuitywrongCustomerhas thesame nameas a TeamMemberAnswer ateammate'squestion(Slack or inZoom)Customer'sName isthe sameas yoursSaysomethingawesomeabout yourselfout loudUse aTypinatorSnippetHydrate- take adrinkDhLink theuser tothe KBCustomerrequestsPhoneSupportUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)LocationsQuestionSchedulingPageOptionsQuestionZoom/GoogleMeetTell acustomerNo/Acuitynot a great fitChangeSchedulingWordingQuestionDo a happydancebetweenticketsPowerhousePlayer UserGrowingBusinessUserEmergencyTagPaymentSettingsQuestionEmergingEntrepreneurUserQuestionaboutSubscriptionsor PackagesUse aSavedReplySend a tickettoChallengingwith a NoteSyncingQuestionFluff aUser (ifapplicable)Customersent you ascreenshotRead youremail aloudbeforesendingNew User(Startedaccountwithin thelast week)Customerasks forJointCalendarsComplimenta user ontheir CSPor WebsiteTimeZone/DSTQuestionInclude aScreenshotin yourreplyCustomer isin a differentcountry thanyouWrongNumber(Client ofa user)SpamEmailGet aSMILEAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)LashExtensionBusinessUserspellsAcuitywrongCustomerhas thesame nameas a TeamMemberAnswer ateammate'squestion(Slack or inZoom)Customer'sName isthe sameas yoursSaysomethingawesomeabout yourselfout loudUse aTypinatorSnippetHydrate- take adrinkDhLink theuser tothe KBCustomerrequestsPhoneSupportUser findsKarl in thewrong KBdocIntegrationQuestion(Not videoconferencing)LocationsQuestionSchedulingPageOptionsQuestionZoom/GoogleMeetTell acustomerNo/Acuitynot a great fitChangeSchedulingWordingQuestionDo a happydancebetweenticketsPowerhousePlayer UserGrowingBusinessUserEmergencyTagPaymentSettingsQuestionEmergingEntrepreneurUser

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Question about Subscriptions or Packages
  2. Use a Saved Reply
  3. Send a ticket to Challenging with a Note
  4. Syncing Question
  5. Fluff a User (if applicable)
  6. Customer sent you a screenshot
  7. Read your email aloud before sending
  8. New User (Started account within the last week)
  9. Customer asks for Joint Calendars
  10. Compliment a user on their CSP or Website
  11. Time Zone/ DST Question
  12. Include a Screenshot in your reply
  13. Customer is in a different country than you
  14. Wrong Number (Client of a user)
  15. Spam Email
  16. Get a SMILE
  17. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  18. Lash Extension Business
  19. User spells Acuity wrong
  20. Customer has the same name as a Team Member
  21. Answer a teammate's question (Slack or in Zoom)
  22. Customer's Name is the same as yours
  23. Say something awesome about yourself out loud
  24. Use a Typinator Snippet
  25. Dh
    Hydrate - take a drink
  26. Link the user to the KB
  27. Customer requests Phone Support
  28. User finds Karl in the wrong KB doc
  29. Integration Question (Not video conferencing)
  30. Locations Question
  31. Scheduling Page Options Question
  32. Zoom/Google Meet
  33. Tell a customer No/Acuity not a great fit
  34. Change Scheduling Wording Question
  35. Do a happy dance between tickets
  36. Powerhouse Player User
  37. Growing Business User
  38. Emergency Tag
  39. Payment Settings Question
  40. Emerging Entrepreneur User