Hydrate- take adrinkDhUse aTypinatorSnippetCustomersent you ascreenshotWrongNumber(Client ofa user)User findsKarl in thewrong KBdocTell acustomerNo/Acuitynot a great fitNew User(Startedaccountwithin thelast week)Include aScreenshotin yourreplyCustomerasks forJointCalendarsPaymentSettingsQuestionLink theuser tothe KBCustomer isin a differentcountry thanyouCustomerhas thesame nameas a TeamMemberQuestionaboutSubscriptionsor PackagesEmergencyTagEmergingEntrepreneurUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)ChangeSchedulingWordingQuestionSend a tickettoChallengingwith a NoteSyncingQuestionComplimenta user ontheir CSPor WebsiteUserspellsAcuitywrongZoom/GoogleMeetTimeZone/DSTQuestionCustomer'sName isthe sameas yoursDo a happydancebetweenticketsIntegrationQuestion(Not videoconferencing)PowerhousePlayer UserGrowingBusinessUserSpamEmailFluff aUser (ifapplicable)Use aSavedReplyLashExtensionBusinessAnswer ateammate'squestion(Slack or inZoom)Get aSMILERead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudLocationsQuestionCustomerrequestsPhoneSupportSchedulingPageOptionsQuestionHydrate- take adrinkDhUse aTypinatorSnippetCustomersent you ascreenshotWrongNumber(Client ofa user)User findsKarl in thewrong KBdocTell acustomerNo/Acuitynot a great fitNew User(Startedaccountwithin thelast week)Include aScreenshotin yourreplyCustomerasks forJointCalendarsPaymentSettingsQuestionLink theuser tothe KBCustomer isin a differentcountry thanyouCustomerhas thesame nameas a TeamMemberQuestionaboutSubscriptionsor PackagesEmergencyTagEmergingEntrepreneurUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)ChangeSchedulingWordingQuestionSend a tickettoChallengingwith a NoteSyncingQuestionComplimenta user ontheir CSPor WebsiteUserspellsAcuitywrongZoom/GoogleMeetTimeZone/DSTQuestionCustomer'sName isthe sameas yoursDo a happydancebetweenticketsIntegrationQuestion(Not videoconferencing)PowerhousePlayer UserGrowingBusinessUserSpamEmailFluff aUser (ifapplicable)Use aSavedReplyLashExtensionBusinessAnswer ateammate'squestion(Slack or inZoom)Get aSMILERead youremail aloudbeforesendingSaysomethingawesomeabout yourselfout loudLocationsQuestionCustomerrequestsPhoneSupportSchedulingPageOptionsQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Dh
    Hydrate - take a drink
  2. Use a Typinator Snippet
  3. Customer sent you a screenshot
  4. Wrong Number (Client of a user)
  5. User finds Karl in the wrong KB doc
  6. Tell a customer No/Acuity not a great fit
  7. New User (Started account within the last week)
  8. Include a Screenshot in your reply
  9. Customer asks for Joint Calendars
  10. Payment Settings Question
  11. Link the user to the KB
  12. Customer is in a different country than you
  13. Customer has the same name as a Team Member
  14. Question about Subscriptions or Packages
  15. Emergency Tag
  16. Emerging Entrepreneur User
  17. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  18. Change Scheduling Wording Question
  19. Send a ticket to Challenging with a Note
  20. Syncing Question
  21. Compliment a user on their CSP or Website
  22. User spells Acuity wrong
  23. Zoom/Google Meet
  24. Time Zone/ DST Question
  25. Customer's Name is the same as yours
  26. Do a happy dance between tickets
  27. Integration Question (Not video conferencing)
  28. Powerhouse Player User
  29. Growing Business User
  30. Spam Email
  31. Fluff a User (if applicable)
  32. Use a Saved Reply
  33. Lash Extension Business
  34. Answer a teammate's question (Slack or in Zoom)
  35. Get a SMILE
  36. Read your email aloud before sending
  37. Say something awesome about yourself out loud
  38. Locations Question
  39. Customer requests Phone Support
  40. Scheduling Page Options Question