Answer ateammate'squestion(Slack or inZoom)Customer isin a differentcountry thanyouPowerhousePlayer UserHydrate- take adrinkDhFluff aUser (ifapplicable)Zoom/GoogleMeetPaymentSettingsQuestionNew User(Startedaccountwithin thelast week)Use aTypinatorSnippetDo a happydancebetweenticketsEmergencyTagCustomersent you ascreenshotComplimenta user ontheir CSPor WebsiteQuestionaboutSubscriptionsor PackagesSyncingQuestionUse aSavedReplySchedulingPageOptionsQuestionTimeZone/DSTQuestionCustomerrequestsPhoneSupportLocationsQuestionCustomer'sName isthe sameas yoursGrowingBusinessUserSaysomethingawesomeabout yourselfout loudLink theuser tothe KBIntegrationQuestion(Not videoconferencing)Include aScreenshotin yourreplyAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)UserspellsAcuitywrongSend a tickettoChallengingwith a NoteGet aSMILEWrongNumber(Client ofa user)Read youremail aloudbeforesendingCustomerasks forJointCalendarsEmergingEntrepreneurUserSpamEmailUser findsKarl in thewrong KBdocTell acustomerNo/Acuitynot a great fitLashExtensionBusinessCustomerhas thesame nameas a TeamMemberChangeSchedulingWordingQuestionAnswer ateammate'squestion(Slack or inZoom)Customer isin a differentcountry thanyouPowerhousePlayer UserHydrate- take adrinkDhFluff aUser (ifapplicable)Zoom/GoogleMeetPaymentSettingsQuestionNew User(Startedaccountwithin thelast week)Use aTypinatorSnippetDo a happydancebetweenticketsEmergencyTagCustomersent you ascreenshotComplimenta user ontheir CSPor WebsiteQuestionaboutSubscriptionsor PackagesSyncingQuestionUse aSavedReplySchedulingPageOptionsQuestionTimeZone/DSTQuestionCustomerrequestsPhoneSupportLocationsQuestionCustomer'sName isthe sameas yoursGrowingBusinessUserSaysomethingawesomeabout yourselfout loudLink theuser tothe KBIntegrationQuestion(Not videoconferencing)Include aScreenshotin yourreplyAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)UserspellsAcuitywrongSend a tickettoChallengingwith a NoteGet aSMILEWrongNumber(Client ofa user)Read youremail aloudbeforesendingCustomerasks forJointCalendarsEmergingEntrepreneurUserSpamEmailUser findsKarl in thewrong KBdocTell acustomerNo/Acuitynot a great fitLashExtensionBusinessCustomerhas thesame nameas a TeamMemberChangeSchedulingWordingQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a teammate's question (Slack or in Zoom)
  2. Customer is in a different country than you
  3. Powerhouse Player User
  4. Dh
    Hydrate - take a drink
  5. Fluff a User (if applicable)
  6. Zoom/Google Meet
  7. Payment Settings Question
  8. New User (Started account within the last week)
  9. Use a Typinator Snippet
  10. Do a happy dance between tickets
  11. Emergency Tag
  12. Customer sent you a screenshot
  13. Compliment a user on their CSP or Website
  14. Question about Subscriptions or Packages
  15. Syncing Question
  16. Use a Saved Reply
  17. Scheduling Page Options Question
  18. Time Zone/ DST Question
  19. Customer requests Phone Support
  20. Locations Question
  21. Customer's Name is the same as yours
  22. Growing Business User
  23. Say something awesome about yourself out loud
  24. Link the user to the KB
  25. Integration Question (Not video conferencing)
  26. Include a Screenshot in your reply
  27. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  28. User spells Acuity wrong
  29. Send a ticket to Challenging with a Note
  30. Get a SMILE
  31. Wrong Number (Client of a user)
  32. Read your email aloud before sending
  33. Customer asks for Joint Calendars
  34. Emerging Entrepreneur User
  35. Spam Email
  36. User finds Karl in the wrong KB doc
  37. Tell a customer No/Acuity not a great fit
  38. Lash Extension Business
  39. Customer has the same name as a Team Member
  40. Change Scheduling Wording Question