Saysomethingawesomeabout yourselfout loudChangeSchedulingWordingQuestionTell acustomerNo/Acuitynot a great fitZoom/GoogleMeetHydrate- take adrinkDhPaymentSettingsQuestionCustomerasks forJointCalendarsSend a tickettoChallengingwith a NoteAnswer ateammate'squestion(Slack or inZoom)UserspellsAcuitywrongRead youremail aloudbeforesendingUse aSavedReplyNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportSpamEmailQuestionaboutSubscriptionsor PackagesCustomer'sName isthe sameas yoursAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Fluff aUser (ifapplicable)GrowingBusinessUserLashExtensionBusinessEmergingEntrepreneurUserUse aTypinatorSnippetIntegrationQuestion(Not videoconferencing)User findsKarl in thewrong KBdocTimeZone/DSTQuestionComplimenta user ontheir CSPor WebsiteLocationsQuestionInclude aScreenshotin yourreplyWrongNumber(Client ofa user)SchedulingPageOptionsQuestionCustomerhas thesame nameas a TeamMemberEmergencyTagLink theuser tothe KBCustomersent you ascreenshotDo a happydancebetweenticketsCustomer isin a differentcountry thanyouPowerhousePlayer UserSyncingQuestionGet aSMILESaysomethingawesomeabout yourselfout loudChangeSchedulingWordingQuestionTell acustomerNo/Acuitynot a great fitZoom/GoogleMeetHydrate- take adrinkDhPaymentSettingsQuestionCustomerasks forJointCalendarsSend a tickettoChallengingwith a NoteAnswer ateammate'squestion(Slack or inZoom)UserspellsAcuitywrongRead youremail aloudbeforesendingUse aSavedReplyNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportSpamEmailQuestionaboutSubscriptionsor PackagesCustomer'sName isthe sameas yoursAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Fluff aUser (ifapplicable)GrowingBusinessUserLashExtensionBusinessEmergingEntrepreneurUserUse aTypinatorSnippetIntegrationQuestion(Not videoconferencing)User findsKarl in thewrong KBdocTimeZone/DSTQuestionComplimenta user ontheir CSPor WebsiteLocationsQuestionInclude aScreenshotin yourreplyWrongNumber(Client ofa user)SchedulingPageOptionsQuestionCustomerhas thesame nameas a TeamMemberEmergencyTagLink theuser tothe KBCustomersent you ascreenshotDo a happydancebetweenticketsCustomer isin a differentcountry thanyouPowerhousePlayer UserSyncingQuestionGet aSMILE

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say something awesome about yourself out loud
  2. Change Scheduling Wording Question
  3. Tell a customer No/Acuity not a great fit
  4. Zoom/Google Meet
  5. Dh
    Hydrate - take a drink
  6. Payment Settings Question
  7. Customer asks for Joint Calendars
  8. Send a ticket to Challenging with a Note
  9. Answer a teammate's question (Slack or in Zoom)
  10. User spells Acuity wrong
  11. Read your email aloud before sending
  12. Use a Saved Reply
  13. New User (Started account within the last week)
  14. Customer requests Phone Support
  15. Spam Email
  16. Question about Subscriptions or Packages
  17. Customer's Name is the same as yours
  18. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  19. Fluff a User (if applicable)
  20. Growing Business User
  21. Lash Extension Business
  22. Emerging Entrepreneur User
  23. Use a Typinator Snippet
  24. Integration Question (Not video conferencing)
  25. User finds Karl in the wrong KB doc
  26. Time Zone/ DST Question
  27. Compliment a user on their CSP or Website
  28. Locations Question
  29. Include a Screenshot in your reply
  30. Wrong Number (Client of a user)
  31. Scheduling Page Options Question
  32. Customer has the same name as a Team Member
  33. Emergency Tag
  34. Link the user to the KB
  35. Customer sent you a screenshot
  36. Do a happy dance between tickets
  37. Customer is in a different country than you
  38. Powerhouse Player User
  39. Syncing Question
  40. Get a SMILE