Get aSMILEEmergingEntrepreneurUserTell acustomerNo/Acuitynot a great fitCustomerrequestsPhoneSupportUse aSavedReplyZoom/GoogleMeetLashExtensionBusinessCustomersent you ascreenshotCustomer'sName isthe sameas yoursUse aTypinatorSnippetDo a happydancebetweenticketsCustomerasks forJointCalendarsInclude aScreenshotin yourreplyCustomer isin a differentcountry thanyouUser findsKarl in thewrong KBdocChangeSchedulingWordingQuestionSpamEmailSaysomethingawesomeabout yourselfout loudSyncingQuestionNew User(Startedaccountwithin thelast week)PowerhousePlayer UserLocationsQuestionSchedulingPageOptionsQuestionTimeZone/DSTQuestionFluff aUser (ifapplicable)Customerhas thesame nameas a TeamMemberQuestionaboutSubscriptionsor PackagesWrongNumber(Client ofa user)PaymentSettingsQuestionEmergencyTagComplimenta user ontheir CSPor WebsiteRead youremail aloudbeforesendingUserspellsAcuitywrongHydrate- take adrinkDhAnswer ateammate'squestion(Slack or inZoom)GrowingBusinessUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)IntegrationQuestion(Not videoconferencing)Send a tickettoChallengingwith a NoteLink theuser tothe KBGet aSMILEEmergingEntrepreneurUserTell acustomerNo/Acuitynot a great fitCustomerrequestsPhoneSupportUse aSavedReplyZoom/GoogleMeetLashExtensionBusinessCustomersent you ascreenshotCustomer'sName isthe sameas yoursUse aTypinatorSnippetDo a happydancebetweenticketsCustomerasks forJointCalendarsInclude aScreenshotin yourreplyCustomer isin a differentcountry thanyouUser findsKarl in thewrong KBdocChangeSchedulingWordingQuestionSpamEmailSaysomethingawesomeabout yourselfout loudSyncingQuestionNew User(Startedaccountwithin thelast week)PowerhousePlayer UserLocationsQuestionSchedulingPageOptionsQuestionTimeZone/DSTQuestionFluff aUser (ifapplicable)Customerhas thesame nameas a TeamMemberQuestionaboutSubscriptionsor PackagesWrongNumber(Client ofa user)PaymentSettingsQuestionEmergencyTagComplimenta user ontheir CSPor WebsiteRead youremail aloudbeforesendingUserspellsAcuitywrongHydrate- take adrinkDhAnswer ateammate'squestion(Slack or inZoom)GrowingBusinessUserAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)IntegrationQuestion(Not videoconferencing)Send a tickettoChallengingwith a NoteLink theuser tothe KB

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Get a SMILE
  2. Emerging Entrepreneur User
  3. Tell a customer No/Acuity not a great fit
  4. Customer requests Phone Support
  5. Use a Saved Reply
  6. Zoom/Google Meet
  7. Lash Extension Business
  8. Customer sent you a screenshot
  9. Customer's Name is the same as yours
  10. Use a Typinator Snippet
  11. Do a happy dance between tickets
  12. Customer asks for Joint Calendars
  13. Include a Screenshot in your reply
  14. Customer is in a different country than you
  15. User finds Karl in the wrong KB doc
  16. Change Scheduling Wording Question
  17. Spam Email
  18. Say something awesome about yourself out loud
  19. Syncing Question
  20. New User (Started account within the last week)
  21. Powerhouse Player User
  22. Locations Question
  23. Scheduling Page Options Question
  24. Time Zone/ DST Question
  25. Fluff a User (if applicable)
  26. Customer has the same name as a Team Member
  27. Question about Subscriptions or Packages
  28. Wrong Number (Client of a user)
  29. Payment Settings Question
  30. Emergency Tag
  31. Compliment a user on their CSP or Website
  32. Read your email aloud before sending
  33. User spells Acuity wrong
  34. Dh
    Hydrate - take a drink
  35. Answer a teammate's question (Slack or in Zoom)
  36. Growing Business User
  37. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  38. Integration Question (Not video conferencing)
  39. Send a ticket to Challenging with a Note
  40. Link the user to the KB