Complimenta user ontheir CSPor WebsiteUser findsKarl in thewrong KBdocFluff aUser (ifapplicable)IntegrationQuestion(Not videoconferencing)CustomerrequestsPhoneSupportAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)EmergencyTagLink theuser tothe KBSyncingQuestionSchedulingPageOptionsQuestionChangeSchedulingWordingQuestionTell acustomerNo/Acuitynot a great fitDo a happydancebetweenticketsQuestionaboutSubscriptionsor PackagesEmergingEntrepreneurUserCustomerasks forJointCalendarsZoom/GoogleMeetTimeZone/DSTQuestionUse aTypinatorSnippetCustomer'sName isthe sameas yoursPaymentSettingsQuestionUserspellsAcuitywrongNew User(Startedaccountwithin thelast week)Customer isin a differentcountry thanyouLashExtensionBusinessGet aSMILEInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudSend a tickettoChallengingwith a NotePowerhousePlayer UserCustomersent you ascreenshotGrowingBusinessUserWrongNumber(Client ofa user)SpamEmailLocationsQuestionAnswer ateammate'squestion(Slack or inZoom)Hydrate- take adrinkDhCustomerhas thesame nameas a TeamMemberUse aSavedReplyRead youremail aloudbeforesendingComplimenta user ontheir CSPor WebsiteUser findsKarl in thewrong KBdocFluff aUser (ifapplicable)IntegrationQuestion(Not videoconferencing)CustomerrequestsPhoneSupportAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)EmergencyTagLink theuser tothe KBSyncingQuestionSchedulingPageOptionsQuestionChangeSchedulingWordingQuestionTell acustomerNo/Acuitynot a great fitDo a happydancebetweenticketsQuestionaboutSubscriptionsor PackagesEmergingEntrepreneurUserCustomerasks forJointCalendarsZoom/GoogleMeetTimeZone/DSTQuestionUse aTypinatorSnippetCustomer'sName isthe sameas yoursPaymentSettingsQuestionUserspellsAcuitywrongNew User(Startedaccountwithin thelast week)Customer isin a differentcountry thanyouLashExtensionBusinessGet aSMILEInclude aScreenshotin yourreplySaysomethingawesomeabout yourselfout loudSend a tickettoChallengingwith a NotePowerhousePlayer UserCustomersent you ascreenshotGrowingBusinessUserWrongNumber(Client ofa user)SpamEmailLocationsQuestionAnswer ateammate'squestion(Slack or inZoom)Hydrate- take adrinkDhCustomerhas thesame nameas a TeamMemberUse aSavedReplyRead youremail aloudbeforesending

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
  1. Compliment a user on their CSP or Website
  2. User finds Karl in the wrong KB doc
  3. Fluff a User (if applicable)
  4. Integration Question (Not video conferencing)
  5. Customer requests Phone Support
  6. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  7. Emergency Tag
  8. Link the user to the KB
  9. Syncing Question
  10. Scheduling Page Options Question
  11. Change Scheduling Wording Question
  12. Tell a customer No/Acuity not a great fit
  13. Do a happy dance between tickets
  14. Question about Subscriptions or Packages
  15. Emerging Entrepreneur User
  16. Customer asks for Joint Calendars
  17. Zoom/Google Meet
  18. Time Zone/ DST Question
  19. Use a Typinator Snippet
  20. Customer's Name is the same as yours
  21. Payment Settings Question
  22. User spells Acuity wrong
  23. New User (Started account within the last week)
  24. Customer is in a different country than you
  25. Lash Extension Business
  26. Get a SMILE
  27. Include a Screenshot in your reply
  28. Say something awesome about yourself out loud
  29. Send a ticket to Challenging with a Note
  30. Powerhouse Player User
  31. Customer sent you a screenshot
  32. Growing Business User
  33. Wrong Number (Client of a user)
  34. Spam Email
  35. Locations Question
  36. Answer a teammate's question (Slack or in Zoom)
  37. Dh
    Hydrate - take a drink
  38. Customer has the same name as a Team Member
  39. Use a Saved Reply
  40. Read your email aloud before sending