Customersent you ascreenshotCustomer isin a differentcountry thanyouSyncingQuestionAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Use aTypinatorSnippetSpamEmailPaymentSettingsQuestionIntegrationQuestion(Not videoconferencing)Customerhas thesame nameas a TeamMemberZoom/GoogleMeetInclude aScreenshotin yourreplyCustomerasks forJointCalendarsLashExtensionBusinessDo a happydancebetweenticketsEmergencyTagCustomerrequestsPhoneSupportQuestionaboutSubscriptionsor PackagesComplimenta user ontheir CSPor WebsiteHydrate- take adrinkDhGet aSMILEUser findsKarl in thewrong KBdocCustomer'sName isthe sameas yoursSend a tickettoChallengingwith a NoteTell acustomerNo/Acuitynot a great fitPowerhousePlayer UserUserspellsAcuitywrongChangeSchedulingWordingQuestionLink theuser tothe KBNew User(Startedaccountwithin thelast week)LocationsQuestionUse aSavedReplyFluff aUser (ifapplicable)Read youremail aloudbeforesendingAnswer ateammate'squestion(Slack or inZoom)WrongNumber(Client ofa user)EmergingEntrepreneurUserSchedulingPageOptionsQuestionSaysomethingawesomeabout yourselfout loudGrowingBusinessUserTimeZone/DSTQuestionCustomersent you ascreenshotCustomer isin a differentcountry thanyouSyncingQuestionAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Use aTypinatorSnippetSpamEmailPaymentSettingsQuestionIntegrationQuestion(Not videoconferencing)Customerhas thesame nameas a TeamMemberZoom/GoogleMeetInclude aScreenshotin yourreplyCustomerasks forJointCalendarsLashExtensionBusinessDo a happydancebetweenticketsEmergencyTagCustomerrequestsPhoneSupportQuestionaboutSubscriptionsor PackagesComplimenta user ontheir CSPor WebsiteHydrate- take adrinkDhGet aSMILEUser findsKarl in thewrong KBdocCustomer'sName isthe sameas yoursSend a tickettoChallengingwith a NoteTell acustomerNo/Acuitynot a great fitPowerhousePlayer UserUserspellsAcuitywrongChangeSchedulingWordingQuestionLink theuser tothe KBNew User(Startedaccountwithin thelast week)LocationsQuestionUse aSavedReplyFluff aUser (ifapplicable)Read youremail aloudbeforesendingAnswer ateammate'squestion(Slack or inZoom)WrongNumber(Client ofa user)EmergingEntrepreneurUserSchedulingPageOptionsQuestionSaysomethingawesomeabout yourselfout loudGrowingBusinessUserTimeZone/DSTQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer sent you a screenshot
  2. Customer is in a different country than you
  3. Syncing Question
  4. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  5. Use a Typinator Snippet
  6. Spam Email
  7. Payment Settings Question
  8. Integration Question (Not video conferencing)
  9. Customer has the same name as a Team Member
  10. Zoom/Google Meet
  11. Include a Screenshot in your reply
  12. Customer asks for Joint Calendars
  13. Lash Extension Business
  14. Do a happy dance between tickets
  15. Emergency Tag
  16. Customer requests Phone Support
  17. Question about Subscriptions or Packages
  18. Compliment a user on their CSP or Website
  19. Dh
    Hydrate - take a drink
  20. Get a SMILE
  21. User finds Karl in the wrong KB doc
  22. Customer's Name is the same as yours
  23. Send a ticket to Challenging with a Note
  24. Tell a customer No/Acuity not a great fit
  25. Powerhouse Player User
  26. User spells Acuity wrong
  27. Change Scheduling Wording Question
  28. Link the user to the KB
  29. New User (Started account within the last week)
  30. Locations Question
  31. Use a Saved Reply
  32. Fluff a User (if applicable)
  33. Read your email aloud before sending
  34. Answer a teammate's question (Slack or in Zoom)
  35. Wrong Number (Client of a user)
  36. Emerging Entrepreneur User
  37. Scheduling Page Options Question
  38. Say something awesome about yourself out loud
  39. Growing Business User
  40. Time Zone/ DST Question