Answer ateammate'squestion(Slack or inZoom)Complimenta user ontheir CSPor WebsiteUse aSavedReplyCustomerasks forJointCalendarsGet aSMILEChangeSchedulingWordingQuestionSchedulingPageOptionsQuestionPaymentSettingsQuestionCustomer isin a differentcountry thanyouAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Tell acustomerNo/Acuitynot a great fitCustomersent you ascreenshotDo a happydancebetweenticketsLashExtensionBusinessQuestionaboutSubscriptionsor PackagesUse aTypinatorSnippetRead youremail aloudbeforesendingZoom/GoogleMeetLocationsQuestionFluff aUser (ifapplicable)Hydrate- take adrinkDhWrongNumber(Client ofa user)Customerhas thesame nameas a TeamMemberSpamEmailEmergingEntrepreneurUserPowerhousePlayer UserCustomer'sName isthe sameas yoursUser findsKarl in thewrong KBdocSyncingQuestionGrowingBusinessUserIntegrationQuestion(Not videoconferencing)UserspellsAcuitywrongSaysomethingawesomeabout yourselfout loudSend a tickettoChallengingwith a NoteInclude aScreenshotin yourreplyEmergencyTagLink theuser tothe KBNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportTimeZone/DSTQuestionAnswer ateammate'squestion(Slack or inZoom)Complimenta user ontheir CSPor WebsiteUse aSavedReplyCustomerasks forJointCalendarsGet aSMILEChangeSchedulingWordingQuestionSchedulingPageOptionsQuestionPaymentSettingsQuestionCustomer isin a differentcountry thanyouAdd a Love Tagfor a team mate(if the user wasreplying andsaying thanks)Tell acustomerNo/Acuitynot a great fitCustomersent you ascreenshotDo a happydancebetweenticketsLashExtensionBusinessQuestionaboutSubscriptionsor PackagesUse aTypinatorSnippetRead youremail aloudbeforesendingZoom/GoogleMeetLocationsQuestionFluff aUser (ifapplicable)Hydrate- take adrinkDhWrongNumber(Client ofa user)Customerhas thesame nameas a TeamMemberSpamEmailEmergingEntrepreneurUserPowerhousePlayer UserCustomer'sName isthe sameas yoursUser findsKarl in thewrong KBdocSyncingQuestionGrowingBusinessUserIntegrationQuestion(Not videoconferencing)UserspellsAcuitywrongSaysomethingawesomeabout yourselfout loudSend a tickettoChallengingwith a NoteInclude aScreenshotin yourreplyEmergencyTagLink theuser tothe KBNew User(Startedaccountwithin thelast week)CustomerrequestsPhoneSupportTimeZone/DSTQuestion

Acuity Retreat - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer a teammate's question (Slack or in Zoom)
  2. Compliment a user on their CSP or Website
  3. Use a Saved Reply
  4. Customer asks for Joint Calendars
  5. Get a SMILE
  6. Change Scheduling Wording Question
  7. Scheduling Page Options Question
  8. Payment Settings Question
  9. Customer is in a different country than you
  10. Add a Love Tag for a team mate (if the user was replying and saying thanks)
  11. Tell a customer No/Acuity not a great fit
  12. Customer sent you a screenshot
  13. Do a happy dance between tickets
  14. Lash Extension Business
  15. Question about Subscriptions or Packages
  16. Use a Typinator Snippet
  17. Read your email aloud before sending
  18. Zoom/Google Meet
  19. Locations Question
  20. Fluff a User (if applicable)
  21. Dh
    Hydrate - take a drink
  22. Wrong Number (Client of a user)
  23. Customer has the same name as a Team Member
  24. Spam Email
  25. Emerging Entrepreneur User
  26. Powerhouse Player User
  27. Customer's Name is the same as yours
  28. User finds Karl in the wrong KB doc
  29. Syncing Question
  30. Growing Business User
  31. Integration Question (Not video conferencing)
  32. User spells Acuity wrong
  33. Say something awesome about yourself out loud
  34. Send a ticket to Challenging with a Note
  35. Include a Screenshot in your reply
  36. Emergency Tag
  37. Link the user to the KB
  38. New User (Started account within the last week)
  39. Customer requests Phone Support
  40. Time Zone/ DST Question