Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitSystem sayswe are OOS,but we arenot."Myinsurance isthe same aslast year",but it isn't."I needthe newshinglesshot"I needeverythingtransferredto CVS.I needsyringesJ.A.complainsaboutEliquis/drugpricing"You don'ttake bluecross blueshield?"employeecompletelybutchers amed nameWhen areyou going tohave thenew covidvaccine?Lost RX/ EarlyRefill"What's adeductible?"Medicationwe need ison backorderor recalled.I need myadderall orvyvanse orconcreterefilledNewinsurance -->pharmacynotcontractedPatient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.I need myentire profiletransferredfrom CVSDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceI've never hada deductiblebefore, butthey're onmedicare.D.M. calls3+ timesin one dayCMNform,neededagain.Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patient needsnew PA onmedicinethey've beenonPatientcompletelybutchers amed nameWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Medicinesent to usrather thanLaurens, SCor store 9082tricare reports nomedical/pharmacybenefitsInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadSomeonetries totransfer anew controlRxPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted."Do youguys dothe covidtest?"Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Providerrefuses refills,patient hasn'tbeen seen inover 1 year."This isWalgreens,not CVS."Persondoesn'tknow theD.O.B."I needa flushot"Patient gets call ortext, calls us toask what it wasabout rather thanlistening to/readingitSystem sayswe are OOS,but we arenot."Myinsurance isthe same aslast year",but it isn't."I needthe newshinglesshot"I needeverythingtransferredto CVS.I needsyringesJ.A.complainsaboutEliquis/drugpricing"You don'ttake bluecross blueshield?"employeecompletelybutchers amed nameWhen areyou going tohave thenew covidvaccine?Lost RX/ EarlyRefill"What's adeductible?"Medicationwe need ison backorderor recalled.I need myadderall orvyvanse orconcreterefilledNewinsurance -->pharmacynotcontractedPatient calls forrefills, but they're out.Acts surprised thattheir bottle has said"0 Refills" the entiretime they've had it.I need myentire profiletransferredfrom CVSDoctor tellspatient their Rxis ready and/orthe cost ontheir insuranceI've never hada deductiblebefore, butthey're onmedicare.D.M. calls3+ timesin one dayCMNform,neededagain.Patient arrivesto pick up E-RXafter justleaving office15 minutesago.,Patient needsnew PA onmedicinethey've beenonPatientcompletelybutchers amed nameWhen askedwhen they wouldlike to picksomething ups,they respond,"now"Medicinesent to usrather thanLaurens, SCor store 9082tricare reports nomedical/pharmacybenefitsInsurancecompany down,had to reboottheir system, callback in 1-4hours.Patient asksfor 3+ itemsin drive thruwithoutcalling aheadSomeonetries totransfer anew controlRxPatient gives usthe wrong name,only supply theirlegal name whenfurther prompted."Do youguys dothe covidtest?"Is my Rx ready?We havenothing. Theysaid they wouldsend it hoursago.Providerrefuses refills,patient hasn'tbeen seen inover 1 year."This isWalgreens,not CVS."Persondoesn'tknow theD.O.B."I needa flushot"

Pharmacy Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
  2. System says we are OOS, but we are not.
  3. "My insurance is the same as last year", but it isn't.
  4. "I need the new shingles shot"
  5. I need everything transferred to CVS.
  6. I need syringes
  7. J.A. complains about Eliquis/drug pricing
  8. "You don't take blue cross blue shield?"
  9. employee completely butchers a med name
  10. When are you going to have the new covid vaccine?
  11. Lost RX / Early Refill
  12. "What's a deductible?"
  13. Medication we need is on backorder or recalled.
  14. I need my adderall or vyvanse or concrete refilled
  15. New insurance --> pharmacy not contracted
  16. Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
  17. I need my entire profile transferred from CVS
  18. Doctor tells patient their Rx is ready and/or the cost on their insurance
  19. I've never had a deductible before, but they're on medicare.
  20. D.M. calls 3+ times in one day
  21. CMN form, needed again.
  22. Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
  23. Patient needs new PA on medicine they've been on
  24. Patient completely butchers a med name
  25. When asked when they would like to pick something ups, they respond, "now"
  26. Medicine sent to us rather than Laurens, SC or store 9082
  27. tricare reports no medical/pharmacy benefits
  28. Insurance company down, had to reboot their system, call back in 1-4 hours.
  29. Patient asks for 3+ items in drive thru without calling ahead
  30. Someone tries to transfer a new control Rx
  31. Patient gives us the wrong name, only supply their legal name when further prompted.
  32. "Do you guys do the covid test?"
  33. Is my Rx ready? We have nothing. They said they would send it hours ago.
  34. Provider refuses refills, patient hasn't been seen in over 1 year.
  35. "This is Walgreens, not CVS."
  36. Person doesn't know the D.O.B.
  37. "I need a flu shot"