(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"What's a deductible?"
Patient gives us the wrong name, only supply their legal name when further prompted.
Patient asks for 3+ items in drive thru without calling ahead
Person doesn't know the D.O.B.
Medication we need is on backorder or recalled.
Insurance company down, had to reboot their system, call back in 1-4 hours.
J.A. complains about Eliquis/drug pricing
D.M. calls 3+ times in one day
I need my adderall or vyvanse or concrete refilled
"This is Walgreens, not CVS."
Someone tries to transfer a new control Rx
Doctor tells patient their Rx is ready and/or the cost on their insurance
Patient gets call or text, calls us to ask what it was about rather than listening to/reading it
Patient calls for refills, but they're out. Acts surprised that their bottle has said "0 Refills" the entire time they've had it.
System says we are OOS, but we are not.
I need my entire profile transferred from CVS
Is my Rx ready? We have nothing. They said they would send it hours ago.
Lost RX / Early Refill
Medicine sent to us rather than Laurens, SC or store 9082
Patient needs new PA on medicine they've been on
When are you going to have the new covid vaccine?
I've never had a deductible before, but they're on medicare.
I need everything transferred to CVS.
employee completely butchers a med name
When asked when they would like to pick something ups, they respond, "now"
CMN form, needed again.
"Do you guys do the covid test?"
"I need a flu shot"
"My insurance is the same as last year", but it isn't.
"I need the new shingles shot"
"You don't take blue cross blue shield?"
New insurance --> pharmacy not contracted
Provider refuses refills, patient hasn't been seen in over 1 year.
tricare reports no medical/pharmacy benefits
Patient completely butchers a med name
Patient arrives to pick up E-RX after just leaving office 15 minutes ago.,
