explainTOP to acustomerthankcustomer forbeing a TDcustomermake anupsetCustomerhappybump itup for agoodreasongive a briefrecap an afondfarewellUse trueempathystatementssay:im glad iwas able tohelp youtodaymakeyourcustomerlaughanswer acall in anew wayDiscussTDAlertswish yourcustomera happybirthdayencourageteammembersdayget a VP-Ask toenroll toenrollcheck holdexplainationacustomercries forjoy!statecustomersname 3times15stimuluscalls in 1dayTell yourcustomera cleanjokeInformcustomeraboutTDASAPUnlockOLBaccountget a vp-acceptedto enroolmanualauth thatpasses onfirst 2 qsencourage afraud/tech/CRTagentGet a VP-Declinedto enrollexplainTOP to acustomerthankcustomer forbeing a TDcustomermake anupsetCustomerhappybump itup for agoodreasongive a briefrecap an afondfarewellUse trueempathystatementssay:im glad iwas able tohelp youtodaymakeyourcustomerlaughanswer acall in anew wayDiscussTDAlertswish yourcustomera happybirthdayencourageteammembersdayget a VP-Ask toenroll toenrollcheck holdexplainationacustomercries forjoy!statecustomersname 3times15stimuluscalls in 1dayTell yourcustomera cleanjokeInformcustomeraboutTDASAPUnlockOLBaccountget a vp-acceptedto enroolmanualauth thatpasses onfirst 2 qsencourage afraud/tech/CRTagentGet a VP-Declinedto enroll

CHAMPS! BINGO FUN - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. explain TOP to a customer
  2. thank customer for being a TD customer
  3. make an upset Customer happy
  4. bump it up for a good reason
  5. give a brief recap an a fond farewell
  6. Use true empathy statements
  7. say:im glad i was able to help you today
  8. make your customer laugh
  9. answer a call in a new way
  10. Discuss TD Alerts
  11. wish your customer a happy birthday
  12. encourage team members day
  13. get a VP-Ask to enroll to enroll
  14. check hold explaination
  15. a customer cries for joy!
  16. state customers name 3 times
  17. 15 stimulus calls in 1 day
  18. Tell your customer a clean joke
  19. Inform customer about TDASAP
  20. Unlock OLB account
  21. get a vp-accepted to enrool
  22. manual auth that passes on first 2 qs
  23. encourage a fraud/tech/CRT agent
  24. Get a VP-Declined to enroll