ConcernAcknowledged /Empathyobserved (silentobservation)10 MyADPs95%resolutionRate(month)6Saves7ConvertedScoreLeads5 days ofpostinginspirationalquote(with picture)updates chatAlexmentionsyour name ina Surveyavailable inqueueatstart time(5 Days)no auximmediatelybefore &after Lunch(5 Days)post helpfulyear-endinfo inupdates chat(5x)Top RightQuadrant(month)Post ajoke/riddlein updateschat (10Days)4ConvertedScores in1 Week!100%EasyScore(month)EngagementInitiated(SilentObservation)95%HCTusage(month)Hold TimeAcknowledgeduring SilentObservation5MyADPsin 1 week!AllPromoterSurveys(EASY/OSATfor the Month)SATMoffered(silentobservation)3SavesThe MostMYADPs(month)educated onSelf Service(silentobservation)0 Past DueCommitments(10 days)ConcernAcknowledged /Empathyobserved (silentobservation)10 MyADPs95%resolutionRate(month)6Saves7ConvertedScoreLeads5 days ofpostinginspirationalquote(with picture)updates chatAlexmentionsyour name ina Surveyavailable inqueueatstart time(5 Days)no auximmediatelybefore &after Lunch(5 Days)post helpfulyear-endinfo inupdates chat(5x)Top RightQuadrant(month)Post ajoke/riddlein updateschat (10Days)4ConvertedScores in1 Week!100%EasyScore(month)EngagementInitiated(SilentObservation)95%HCTusage(month)Hold TimeAcknowledgeduring SilentObservation5MyADPsin 1 week!AllPromoterSurveys(EASY/OSATfor the Month)SATMoffered(silentobservation)3SavesThe MostMYADPs(month)educated onSelf Service(silentobservation)0 Past DueCommitments(10 days)

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Concern Acknowledged / Empathy observed (silent observation)
  2. 10 My ADPs
  3. 95% resolution Rate (month)
  4. 6 Saves
  5. 7 Converted Score Leads
  6. 5 days of posting inspirational quote (with picture) updates chat
  7. Alex mentions your name in a Survey
  8. available in queue at start time (5 Days)
  9. no aux immediately before & after Lunch (5 Days)
  10. post helpful year-end info in updates chat (5x)
  11. Top Right Quadrant (month)
  12. Post a joke/riddle in updates chat (10 Days)
  13. 4 Converted Scores in 1 Week!
  14. 100% Easy Score (month)
  15. Engagement Initiated (Silent Observation)
  16. 95% HCT usage (month)
  17. Hold Time Acknowledge during Silent Observation
  18. 5 MyADPs in 1 week!
  19. All Promoter Surveys (EASY/OSAT for the Month)
  20. SATM offered (silent observation)
  21. 3 Saves
  22. The Most MYADPs (month)
  23. educated on Self Service (silent observation)
  24. 0 Past Due Commitments (10 days)