Hold TimeAcknowledgeduring SilentObservation95%resolutionRate(month)10 MyADPs3Savespost helpfulyear-endinfo inupdates chat(5x)Alexmentionsyour name ina Survey5MyADPsin 1 week!7ConvertedScoreLeadsPost ajoke/riddlein updateschat (10Days)The MostMYADPs(month)ConcernAcknowledged /Empathyobserved (silentobservation)Top RightQuadrant(month)no auximmediatelybefore &after Lunch(5 Days)0 Past DueCommitments(10 days)available inqueueatstart time(5 Days)5 days ofpostinginspirationalquote(with picture)updates chatAllPromoterSurveys(EASY/OSATfor the Month)educated onSelf Service(silentobservation)6Saves100%EasyScore(month)EngagementInitiated(SilentObservation)4ConvertedScores in1 Week!95%HCTusage(month)SATMoffered(silentobservation)Hold TimeAcknowledgeduring SilentObservation95%resolutionRate(month)10 MyADPs3Savespost helpfulyear-endinfo inupdates chat(5x)Alexmentionsyour name ina Survey5MyADPsin 1 week!7ConvertedScoreLeadsPost ajoke/riddlein updateschat (10Days)The MostMYADPs(month)ConcernAcknowledged /Empathyobserved (silentobservation)Top RightQuadrant(month)no auximmediatelybefore &after Lunch(5 Days)0 Past DueCommitments(10 days)available inqueueatstart time(5 Days)5 days ofpostinginspirationalquote(with picture)updates chatAllPromoterSurveys(EASY/OSATfor the Month)educated onSelf Service(silentobservation)6Saves100%EasyScore(month)EngagementInitiated(SilentObservation)4ConvertedScores in1 Week!95%HCTusage(month)SATMoffered(silentobservation)

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hold Time Acknowledge during Silent Observation
  2. 95% resolution Rate (month)
  3. 10 My ADPs
  4. 3 Saves
  5. post helpful year-end info in updates chat (5x)
  6. Alex mentions your name in a Survey
  7. 5 MyADPs in 1 week!
  8. 7 Converted Score Leads
  9. Post a joke/riddle in updates chat (10 Days)
  10. The Most MYADPs (month)
  11. Concern Acknowledged / Empathy observed (silent observation)
  12. Top Right Quadrant (month)
  13. no aux immediately before & after Lunch (5 Days)
  14. 0 Past Due Commitments (10 days)
  15. available in queue at start time (5 Days)
  16. 5 days of posting inspirational quote (with picture) updates chat
  17. All Promoter Surveys (EASY/OSAT for the Month)
  18. educated on Self Service (silent observation)
  19. 6 Saves
  20. 100% Easy Score (month)
  21. Engagement Initiated (Silent Observation)
  22. 4 Converted Scores in 1 Week!
  23. 95% HCT usage (month)
  24. SATM offered (silent observation)