Post ajoke/riddlein updateschat (10Days)educated onSelf Service(silentobservation)95%HCTusage(month)Alexmentionsyour name ina SurveyConcernAcknowledged /Empathyobserved (silentobservation)AllPromoterSurveys(EASY/OSATfor the Month)Top RightQuadrant(month)The MostMYADPs(month)95%resolutionRate(month)SATMoffered(silentobservation)3SavesHold TimeAcknowledgeduring SilentObservation5MyADPsin 1 week!5 days ofpostinginspirationalquote(with picture)updates chatno auximmediatelybefore &after Lunch(5 Days)6Savesavailable inqueueatstart time(5 Days)EngagementInitiated(SilentObservation)post helpfulyear-endinfo inupdates chat(5x)7ConvertedScoreLeads100%EasyScore(month)4ConvertedScores in1 Week!0 Past DueCommitments(10 days)10 MyADPsPost ajoke/riddlein updateschat (10Days)educated onSelf Service(silentobservation)95%HCTusage(month)Alexmentionsyour name ina SurveyConcernAcknowledged /Empathyobserved (silentobservation)AllPromoterSurveys(EASY/OSATfor the Month)Top RightQuadrant(month)The MostMYADPs(month)95%resolutionRate(month)SATMoffered(silentobservation)3SavesHold TimeAcknowledgeduring SilentObservation5MyADPsin 1 week!5 days ofpostinginspirationalquote(with picture)updates chatno auximmediatelybefore &after Lunch(5 Days)6Savesavailable inqueueatstart time(5 Days)EngagementInitiated(SilentObservation)post helpfulyear-endinfo inupdates chat(5x)7ConvertedScoreLeads100%EasyScore(month)4ConvertedScores in1 Week!0 Past DueCommitments(10 days)10 MyADPs

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post a joke/riddle in updates chat (10 Days)
  2. educated on Self Service (silent observation)
  3. 95% HCT usage (month)
  4. Alex mentions your name in a Survey
  5. Concern Acknowledged / Empathy observed (silent observation)
  6. All Promoter Surveys (EASY/OSAT for the Month)
  7. Top Right Quadrant (month)
  8. The Most MYADPs (month)
  9. 95% resolution Rate (month)
  10. SATM offered (silent observation)
  11. 3 Saves
  12. Hold Time Acknowledge during Silent Observation
  13. 5 MyADPs in 1 week!
  14. 5 days of posting inspirational quote (with picture) updates chat
  15. no aux immediately before & after Lunch (5 Days)
  16. 6 Saves
  17. available in queue at start time (5 Days)
  18. Engagement Initiated (Silent Observation)
  19. post helpful year-end info in updates chat (5x)
  20. 7 Converted Score Leads
  21. 100% Easy Score (month)
  22. 4 Converted Scores in 1 Week!
  23. 0 Past Due Commitments (10 days)
  24. 10 My ADPs