95%resolutionRate(month)The MostMYADPs(month)5MyADPsin 1 week!Top RightQuadrant(month)5 days ofpostinginspirationalquote(with picture)updates chatEngagementInitiated(SilentObservation)AllPromoterSurveys(EASY/OSATfor the Month)100%EasyScore(month)3Saves95%HCTusage(month)Hold TimeAcknowledgeduring SilentObservationSATMoffered(silentobservation)ConcernAcknowledged /Empathyobserved (silentobservation)6Saves10 MyADPspost helpfulyear-endinfo inupdates chat(5x)7ConvertedScoreLeadsavailable inqueueatstart time(5 Days)educated onSelf Service(silentobservation)Post ajoke/riddlein updateschat (10Days)no auximmediatelybefore &after Lunch(5 Days)0 Past DueCommitments(10 days)4ConvertedScores in1 Week!Alexmentionsyour name ina Survey95%resolutionRate(month)The MostMYADPs(month)5MyADPsin 1 week!Top RightQuadrant(month)5 days ofpostinginspirationalquote(with picture)updates chatEngagementInitiated(SilentObservation)AllPromoterSurveys(EASY/OSATfor the Month)100%EasyScore(month)3Saves95%HCTusage(month)Hold TimeAcknowledgeduring SilentObservationSATMoffered(silentobservation)ConcernAcknowledged /Empathyobserved (silentobservation)6Saves10 MyADPspost helpfulyear-endinfo inupdates chat(5x)7ConvertedScoreLeadsavailable inqueueatstart time(5 Days)educated onSelf Service(silentobservation)Post ajoke/riddlein updateschat (10Days)no auximmediatelybefore &after Lunch(5 Days)0 Past DueCommitments(10 days)4ConvertedScores in1 Week!Alexmentionsyour name ina Survey

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 95% resolution Rate (month)
  2. The Most MYADPs (month)
  3. 5 MyADPs in 1 week!
  4. Top Right Quadrant (month)
  5. 5 days of posting inspirational quote (with picture) updates chat
  6. Engagement Initiated (Silent Observation)
  7. All Promoter Surveys (EASY/OSAT for the Month)
  8. 100% Easy Score (month)
  9. 3 Saves
  10. 95% HCT usage (month)
  11. Hold Time Acknowledge during Silent Observation
  12. SATM offered (silent observation)
  13. Concern Acknowledged / Empathy observed (silent observation)
  14. 6 Saves
  15. 10 My ADPs
  16. post helpful year-end info in updates chat (5x)
  17. 7 Converted Score Leads
  18. available in queue at start time (5 Days)
  19. educated on Self Service (silent observation)
  20. Post a joke/riddle in updates chat (10 Days)
  21. no aux immediately before & after Lunch (5 Days)
  22. 0 Past Due Commitments (10 days)
  23. 4 Converted Scores in 1 Week!
  24. Alex mentions your name in a Survey