post helpfulyear-endinfo inupdates chat(5x)5MyADPsin 1 week!6SavesTop RightQuadrant(month)7ConvertedScoreLeadsAllPromoterSurveys(EASY/OSATfor the Month)SATMoffered(silentobservation)0 Past DueCommitments(10 days)4ConvertedScores in1 Week!no auximmediatelybefore &after Lunch(5 Days)The MostMYADPs(month)95%HCTusage(month)3Saves95%resolutionRate(month)Alexmentionsyour name ina Survey5 days ofpostinginspirationalquote(with picture)updates chatavailable inqueueatstart time(5 Days)10 MyADPs100%EasyScore(month)Post ajoke/riddlein updateschat (10Days)Hold TimeAcknowledgeduring SilentObservationConcernAcknowledged /Empathyobserved (silentobservation)EngagementInitiated(SilentObservation)educated onSelf Service(silentobservation)post helpfulyear-endinfo inupdates chat(5x)5MyADPsin 1 week!6SavesTop RightQuadrant(month)7ConvertedScoreLeadsAllPromoterSurveys(EASY/OSATfor the Month)SATMoffered(silentobservation)0 Past DueCommitments(10 days)4ConvertedScores in1 Week!no auximmediatelybefore &after Lunch(5 Days)The MostMYADPs(month)95%HCTusage(month)3Saves95%resolutionRate(month)Alexmentionsyour name ina Survey5 days ofpostinginspirationalquote(with picture)updates chatavailable inqueueatstart time(5 Days)10 MyADPs100%EasyScore(month)Post ajoke/riddlein updateschat (10Days)Hold TimeAcknowledgeduring SilentObservationConcernAcknowledged /Empathyobserved (silentobservation)EngagementInitiated(SilentObservation)educated onSelf Service(silentobservation)

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. post helpful year-end info in updates chat (5x)
  2. 5 MyADPs in 1 week!
  3. 6 Saves
  4. Top Right Quadrant (month)
  5. 7 Converted Score Leads
  6. All Promoter Surveys (EASY/OSAT for the Month)
  7. SATM offered (silent observation)
  8. 0 Past Due Commitments (10 days)
  9. 4 Converted Scores in 1 Week!
  10. no aux immediately before & after Lunch (5 Days)
  11. The Most MYADPs (month)
  12. 95% HCT usage (month)
  13. 3 Saves
  14. 95% resolution Rate (month)
  15. Alex mentions your name in a Survey
  16. 5 days of posting inspirational quote (with picture) updates chat
  17. available in queue at start time (5 Days)
  18. 10 My ADPs
  19. 100% Easy Score (month)
  20. Post a joke/riddle in updates chat (10 Days)
  21. Hold Time Acknowledge during Silent Observation
  22. Concern Acknowledged / Empathy observed (silent observation)
  23. Engagement Initiated (Silent Observation)
  24. educated on Self Service (silent observation)