100%EasyScore(month)no auximmediatelybefore &after Lunch(5 Days)4ConvertedScores in1 Week!ConcernAcknowledged /Empathyobserved (silentobservation)post helpfulyear-endinfo inupdates chat(5x)EngagementInitiated(SilentObservation)available inqueueatstart time(5 Days)The MostMYADPs(month)0 Past DueCommitments(10 days)educated onSelf Service(silentobservation)Post ajoke/riddlein updateschat (10Days)SATMoffered(silentobservation)Hold TimeAcknowledgeduring SilentObservation10 MyADPs5MyADPsin 1 week!95%resolutionRate(month)7ConvertedScoreLeads6Saves3SavesAlexmentionsyour name ina SurveyTop RightQuadrant(month)95%HCTusage(month)5 days ofpostinginspirationalquote(with picture)updates chatAllPromoterSurveys(EASY/OSATfor the Month)100%EasyScore(month)no auximmediatelybefore &after Lunch(5 Days)4ConvertedScores in1 Week!ConcernAcknowledged /Empathyobserved (silentobservation)post helpfulyear-endinfo inupdates chat(5x)EngagementInitiated(SilentObservation)available inqueueatstart time(5 Days)The MostMYADPs(month)0 Past DueCommitments(10 days)educated onSelf Service(silentobservation)Post ajoke/riddlein updateschat (10Days)SATMoffered(silentobservation)Hold TimeAcknowledgeduring SilentObservation10 MyADPs5MyADPsin 1 week!95%resolutionRate(month)7ConvertedScoreLeads6Saves3SavesAlexmentionsyour name ina SurveyTop RightQuadrant(month)95%HCTusage(month)5 days ofpostinginspirationalquote(with picture)updates chatAllPromoterSurveys(EASY/OSATfor the Month)

Wes'Side Bingo - January - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% Easy Score (month)
  2. no aux immediately before & after Lunch (5 Days)
  3. 4 Converted Scores in 1 Week!
  4. Concern Acknowledged / Empathy observed (silent observation)
  5. post helpful year-end info in updates chat (5x)
  6. Engagement Initiated (Silent Observation)
  7. available in queue at start time (5 Days)
  8. The Most MYADPs (month)
  9. 0 Past Due Commitments (10 days)
  10. educated on Self Service (silent observation)
  11. Post a joke/riddle in updates chat (10 Days)
  12. SATM offered (silent observation)
  13. Hold Time Acknowledge during Silent Observation
  14. 10 My ADPs
  15. 5 MyADPs in 1 week!
  16. 95% resolution Rate (month)
  17. 7 Converted Score Leads
  18. 6 Saves
  19. 3 Saves
  20. Alex mentions your name in a Survey
  21. Top Right Quadrant (month)
  22. 95% HCT usage (month)
  23. 5 days of posting inspirational quote (with picture) updates chat
  24. All Promoter Surveys (EASY/OSAT for the Month)