What are thecriteria thatwe need todeny a GPcase?Give 3 examplesof HPI casesthat need to beescalated tointernal teamGive 3examples ofGP cases thatneed to beescalated tointernal.Give 2example thatis not eligibleunder GPWhat type ofHPI ticketthat weshould notwork on?what is theadmin flag thatneed to beapplied forreported GPincident ?What is ourrole as aPartner SAin handlingHPI case?What is themacro to beused if the userrequests for acertificate of HPIinsurance?What are thecriteria thatwe need todeny a GPcase?Give 3 examplesof HPI casesthat need to beescalated tointernal teamGive 3examples ofGP cases thatneed to beescalated tointernal.Give 2example thatis not eligibleunder GPWhat type ofHPI ticketthat weshould notwork on?what is theadmin flag thatneed to beapplied forreported GPincident ?What is ourrole as aPartner SAin handlingHPI case?What is themacro to beused if the userrequests for acertificate of HPIinsurance?

HPI, GP BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What are the criteria that we need to deny a GP case?
  2. Give 3 examples of HPI cases that need to be escalated to internal team
  3. Give 3 examples of GP cases that need to be escalated to internal.
  4. Give 2 example that is not eligible under GP
  5. What type of HPI ticket that we should not work on?
  6. what is the admin flag that need to be applied for reported GP incident ?
  7. What is our role as a Partner SA in handling HPI case?
  8. What is the macro to be used if the user requests for a certificate of HPI insurance?