Thank a different department Thank coworkers for assistance 10/5 Rule Thank someone for sharing concerns Smile and say hello What else can I do for you? I have time Talk to the pt about what they need Manage Up Yourself Thorough and clear handoff Give a realistic time estimate Use the phrase . . Our priority is . . . Explain visitation policy Manage Up a Physician Thank the pt for letting us care for them Introduce Yourself to someone new Answer phone correctly Thank family members for support Help someone who is lost find their way Acknow- ledge 5 people in the hallway Manage Up a Coworker Maximize time by bundling cares Explain my role Manage up a different department Explain duration of a procedure Thank a different department Thank coworkers for assistance 10/5 Rule Thank someone for sharing concerns Smile and say hello What else can I do for you? I have time Talk to the pt about what they need Manage Up Yourself Thorough and clear handoff Give a realistic time estimate Use the phrase . . Our priority is . . . Explain visitation policy Manage Up a Physician Thank the pt for letting us care for them Introduce Yourself to someone new Answer phone correctly Thank family members for support Help someone who is lost find their way Acknow- ledge 5 people in the hallway Manage Up a Coworker Maximize time by bundling cares Explain my role Manage up a different department Explain duration of a procedure
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank a different department
Thank coworkers for assistance
10/5 Rule
Thank someone for sharing concerns
Smile and say hello
What else can I do for you? I have time
Talk to the pt about what they need
Manage Up Yourself
Thorough and clear handoff
Give a realistic time estimate
Use the phrase . . Our priority is . . .
Explain visitation policy
Manage Up a Physician
Thank the pt for letting us care for them
Introduce Yourself to someone new
Answer phone correctly
Thank family members for support
Help someone who is lost find their way
Acknow-ledge 5 people in the hallway
Manage Up a Coworker
Maximize time by bundling cares
Explain my role
Manage up a different department
Explain duration of a procedure