Thank coworkers for assistance Help someone who is lost find their way Smile and say hello Maximize time by bundling cares Thank someone for sharing concerns Thank a different department Talk to the pt about what they need Manage Up a Physician Manage Up a Coworker Explain my role What else can I do for you? I have time Thank the pt for letting us care for them 10/5 Rule Answer phone correctly Give a realistic time estimate Explain visitation policy Explain duration of a procedure Thank family members for support Use the phrase . . Our priority is . . . Manage up a different department Thorough and clear handoff Acknow- ledge 5 people in the hallway Manage Up Yourself Introduce Yourself to someone new Thank coworkers for assistance Help someone who is lost find their way Smile and say hello Maximize time by bundling cares Thank someone for sharing concerns Thank a different department Talk to the pt about what they need Manage Up a Physician Manage Up a Coworker Explain my role What else can I do for you? I have time Thank the pt for letting us care for them 10/5 Rule Answer phone correctly Give a realistic time estimate Explain visitation policy Explain duration of a procedure Thank family members for support Use the phrase . . Our priority is . . . Manage up a different department Thorough and clear handoff Acknow- ledge 5 people in the hallway Manage Up Yourself Introduce Yourself to someone new
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Thank coworkers for assistance
Help someone who is lost find their way
Smile and say hello
Maximize time by bundling cares
Thank someone for sharing concerns
Thank a different department
Talk to the pt about what they need
Manage Up a Physician
Manage Up a Coworker
Explain my role
What else can I do for you? I have time
Thank the pt for letting us care for them
10/5 Rule
Answer phone correctly
Give a realistic time estimate
Explain visitation policy
Explain duration of a procedure
Thank family members for support
Use the phrase . . Our priority is . . .
Manage up a different department
Thorough and clear handoff
Acknow-ledge 5 people in the hallway
Manage Up Yourself
Introduce Yourself to someone new