Manage Up Yourself Thank family members for support Explain my role Thank a different department Manage up a different department Explain duration of a procedure What else can I do for you? I have time Help someone who is lost find their way Talk to the pt about what they need Smile and say hello 10/5 Rule Thank coworkers for assistance Maximize time by bundling cares Use the phrase . . Our priority is . . . Thank someone for sharing concerns Thorough and clear handoff Manage Up a Coworker Give a realistic time estimate Manage Up a Physician Explain visitation policy Thank the pt for letting us care for them Acknow- ledge 5 people in the hallway Introduce Yourself to someone new Answer phone correctly Manage Up Yourself Thank family members for support Explain my role Thank a different department Manage up a different department Explain duration of a procedure What else can I do for you? I have time Help someone who is lost find their way Talk to the pt about what they need Smile and say hello 10/5 Rule Thank coworkers for assistance Maximize time by bundling cares Use the phrase . . Our priority is . . . Thank someone for sharing concerns Thorough and clear handoff Manage Up a Coworker Give a realistic time estimate Manage Up a Physician Explain visitation policy Thank the pt for letting us care for them Acknow- ledge 5 people in the hallway Introduce Yourself to someone new Answer phone correctly
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Manage Up Yourself
Thank family members for support
Explain my role
Thank a different department
Manage up a different department
Explain duration of a procedure
What else can I do for you? I have time
Help someone who is lost find their way
Talk to the pt about what they need
Smile and say hello
10/5 Rule
Thank coworkers for assistance
Maximize time by bundling cares
Use the phrase . . Our priority is . . .
Thank someone for sharing concerns
Thorough and clear handoff
Manage Up a Coworker
Give a realistic time estimate
Manage Up a Physician
Explain visitation policy
Thank the pt for letting us care for them
Acknow-ledge 5 people in the hallway
Introduce Yourself to someone new
Answer phone correctly