87% adherence Completed a workramp 100 QA Clocked in 10 minutes early 5.0 CSAT score Lowest talk time 5.0 csat score 87% adherence Chat concurrency at or above 2.2 Away time less than 20% 50+ customers helped Hit every productivity metric for the day 100 QA score Received a bravo Lowest ACW Clocked in 10 minutes early Shared something they didn’t know was in wiki Received a customer response Free Seen taking 3 chats at a time Showed pet in teams Acceptance rate 30% and up Most calls taken Lead a stand up 50 customers helped Posted in team slack 87% adherence Completed a workramp 100 QA Clocked in 10 minutes early 5.0 CSAT score Lowest talk time 5.0 csat score 87% adherence Chat concurrency at or above 2.2 Away time less than 20% 50+ customers helped Hit every productivity metric for the day 100 QA score Received a bravo Lowest ACW Clocked in 10 minutes early Shared something they didn’t know was in wiki Received a customer response Free Seen taking 3 chats at a time Showed pet in teams Acceptance rate 30% and up Most calls taken Lead a stand up 50 customers helped Posted in team slack
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
87% adherence
Completed a workramp
100 QA
Clocked in 10 minutes early
5.0 CSAT score
Lowest talk time
5.0 csat score
87% adherence
Chat concurrency at or above 2.2
Away time less than 20%
50+ customers helped
Hit every productivity metric for the day
100 QA score
Received a bravo
Lowest ACW
Clocked in 10 minutes early
Shared something they didn’t know was in wiki
Received a customer response
Free
Seen taking 3 chats at a time
Showed pet in teams
Acceptance rate 30% and up
Most calls taken
Lead a stand up
50 customers helped
Posted in team slack