50 customers helped 100 QA score Shared something they didn’t know was in wiki 5.0 csat score 50+ customers helped Clocked in 10 minutes early Hit every productivity metric for the day Lowest ACW Received a bravo 100 QA Clocked in 10 minutes early 5.0 CSAT score Most calls taken Lead a stand up Completed a workramp Away time less than 20% Acceptance rate 30% and up Received a customer response 87% adherence Posted in team slack Showed pet in teams Free Chat concurrency at or above 2.2 Seen taking 3 chats at a time Lowest talk time 87% adherence 50 customers helped 100 QA score Shared something they didn’t know was in wiki 5.0 csat score 50+ customers helped Clocked in 10 minutes early Hit every productivity metric for the day Lowest ACW Received a bravo 100 QA Clocked in 10 minutes early 5.0 CSAT score Most calls taken Lead a stand up Completed a workramp Away time less than 20% Acceptance rate 30% and up Received a customer response 87% adherence Posted in team slack Showed pet in teams Free Chat concurrency at or above 2.2 Seen taking 3 chats at a time Lowest talk time 87% adherence
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
50 customers helped
100 QA score
Shared something they didn’t know was in wiki
5.0 csat score
50+ customers helped
Clocked in 10 minutes early
Hit every productivity metric for the day
Lowest ACW
Received a bravo
100 QA
Clocked in 10 minutes early
5.0 CSAT score
Most calls taken
Lead a stand up
Completed a workramp
Away time less than 20%
Acceptance rate 30% and up
Received a customer response
87% adherence
Posted in team slack
Showed pet in teams
Free
Chat concurrency at or above 2.2
Seen taking 3 chats at a time
Lowest talk time
87% adherence