50 customers helped 100 QA Hit every productivity metric for the day 100 QA score Lowest ACW Acceptance rate 30% and up 5.0 csat score Clocked in 10 minutes early Seen taking 3 chats at a time 87% adherence Shared something they didn’t know was in wiki Chat concurrency at or above 2.2 5.0 CSAT score 50+ customers helped Lowest talk time Free Received a customer response Away time less than 20% Showed pet in teams Received a bravo Lead a stand up Clocked in 10 minutes early Completed a workramp Most calls taken 87% adherence Posted in team slack 50 customers helped 100 QA Hit every productivity metric for the day 100 QA score Lowest ACW Acceptance rate 30% and up 5.0 csat score Clocked in 10 minutes early Seen taking 3 chats at a time 87% adherence Shared something they didn’t know was in wiki Chat concurrency at or above 2.2 5.0 CSAT score 50+ customers helped Lowest talk time Free Received a customer response Away time less than 20% Showed pet in teams Received a bravo Lead a stand up Clocked in 10 minutes early Completed a workramp Most calls taken 87% adherence Posted in team slack
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
50 customers helped
100 QA
Hit every productivity metric for the day
100 QA score
Lowest ACW
Acceptance rate 30% and up
5.0 csat score
Clocked in 10 minutes early
Seen taking 3 chats at a time
87% adherence
Shared something they didn’t know was in wiki
Chat concurrency at or above 2.2
5.0 CSAT score
50+ customers helped
Lowest talk time
Free
Received a customer response
Away time less than 20%
Showed pet in teams
Received a bravo
Lead a stand up
Clocked in 10 minutes early
Completed a workramp
Most calls taken
87% adherence
Posted in team slack