Use theAcknowledgestatement toaddress thecustomer'sjourney7Smartlinkssent outtodaySendKC aHighFiveAppEngagementPerfectCESscoreHelp apeer inchat witha questionHelp fix apromotionOfferReassuranceof help to acustomerRebuildaninternetorderPositivelyPositioneda ColdTransferPost a picof yourfavoriteanimalAppEngagementTag Virg withthe @ in theIOS chat,say hi!Thanksomeone forbeing part ofthe team!AppEngagement10Smartlinkssent outtodayAppEngagementDe-EscalateaCustomerRespond to5 posts inthe IOS Chatin SlackAcknowledgethecustomer'stenureCreate aManualWFM to helprebuild anorder5Smartlinkssent outtodayAsk theResolveClosequestionPositivelyPositioneda ColdTransferUse theAcknowledgestatement toaddress thecustomer'sjourney7Smartlinkssent outtodaySendKC aHighFiveAppEngagementPerfectCESscoreHelp apeer inchat witha questionHelp fix apromotionOfferReassuranceof help to acustomerRebuildaninternetorderPositivelyPositioneda ColdTransferPost a picof yourfavoriteanimalAppEngagementTag Virg withthe @ in theIOS chat,say hi!Thanksomeone forbeing part ofthe team!AppEngagement10Smartlinkssent outtodayAppEngagementDe-EscalateaCustomerRespond to5 posts inthe IOS Chatin SlackAcknowledgethecustomer'stenureCreate aManualWFM to helprebuild anorder5Smartlinkssent outtodayAsk theResolveClosequestionPositivelyPositioneda ColdTransfer

Team Dunn Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the Acknowledge statement to address the customer's journey
  2. 7 Smartlinks sent out today
  3. Send KC a HighFive
  4. App Engagement
  5. Perfect CES score
  6. Help a peer in chat with a question
  7. Help fix a promotion
  8. Offer Reassurance of help to a customer
  9. Rebuild an internet order
  10. Positively Positioned a Cold Transfer
  11. Post a pic of your favorite animal
  12. App Engagement
  13. Tag Virg with the @ in the IOS chat, say hi!
  14. Thank someone for being part of the team!
  15. App Engagement
  16. 10 Smartlinks sent out today
  17. App Engagement
  18. De-Escalate a Customer
  19. Respond to 5 posts in the IOS Chat in Slack
  20. Acknowledge the customer's tenure
  21. Create a Manual WFM to help rebuild an order
  22. 5 Smartlinks sent out today
  23. Ask the Resolve Close question
  24. Positively Positioned a Cold Transfer