Set upa CUPProvide CM witha benefit ofpaying over thephone instead ofa differentmethodRead thepaymentscriptingEXACTLY how itappears on thescreenCM pays PDUtoday and youpost date theremainingamount of TDUby due dateCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedUse anassumptiveapproach for acheck by phonepaymentSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usGain acontact on anoutbound callby asking fora spouseCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobAdd both a cellnumber and anemail addresson the sameaccountUse arebuttal tosecureautopayAdd PTPfrom apendingpaymentEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse KHUB tofind ananswer to aquestion whileon a callUse anassumptiveapproach toset upautopaySpeak toa CM inIdahoChange anaddress afterhavingreturned mailSet upautopay inthe stateof NYSet upautopay afterCM paysbalance infullSet upautopay afterCM makespayment withdebit cardSet upa CUPProvide CM witha benefit ofpaying over thephone instead ofa differentmethodRead thepaymentscriptingEXACTLY how itappears on thescreenCM pays PDUtoday and youpost date theremainingamount of TDUby due dateCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedUse anassumptiveapproach for acheck by phonepaymentSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usGain acontact on anoutbound callby asking fora spouseCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobAdd both a cellnumber and anemail addresson the sameaccountUse arebuttal tosecureautopayAdd PTPfrom apendingpaymentEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse KHUB tofind ananswer to aquestion whileon a callUse anassumptiveapproach toset upautopaySpeak toa CM inIdahoChange anaddress afterhavingreturned mailSet upautopay inthe stateof NYSet upautopay afterCM paysbalance infullSet upautopay afterCM makespayment withdebit card

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a CUP
  2. Provide CM with a benefit of paying over the phone instead of a different method
  3. Read the payment scripting EXACTLY how it appears on the screen
  4. CM pays PDU today and you post date the remaining amount of TDU by due date
  5. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  6. Use an assumptive approach for a check by phone payment
  7. Set up autopay in the state of FL
  8. Secure TDU in the state of MA and remembered not to offer autopay
  9. Use a clarifying question to determine if CM is requesting a DNC
  10. If this is the first time that they have been late, acknowledge their great payment history with us
  11. Gain a contact on an outbound call by asking for a spouse
  12. CM says their check was lost in the mail and you secure payment over the phone
  13. Discuss alternate sources of funds after CM states they lost their job
  14. Add both a cell number and an email address on the same account
  15. Use a rebuttal to secure autopay
  16. Add PTP from a pending payment
  17. Educated customer on where to locate routing and account number on their check
  18. Use KHUB to find an answer to a question while on a call
  19. Use an assumptive approach to set up autopay
  20. Speak to a CM in Idaho
  21. Change an address after having returned mail
  22. Set up autopay in the state of NY
  23. Set up autopay after CM pays balance in full
  24. Set up autopay after CM makes payment with debit card