Change anaddress afterhavingreturned mailSet upautopay inthe stateof FLSpeak toa CM inIdahoSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCUse KHUB tofind ananswer to aquestion whileon a callGain acontact on anoutbound callby asking fora spouseEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upa CUPSet upautopay inthe stateof NYIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay afterCM makespayment withdebit cardAdd PTPfrom apendingpaymentUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountRead thepaymentscriptingEXACTLY how itappears on thescreenCM says theircheck was lostin the mail andyou securepayment overthe phoneUse anassumptiveapproach for acheck by phonepaymentDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upautopay afterCM paysbalance infullUse arebuttal tosecureautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateProvide CM witha benefit ofpaying over thephone instead ofa differentmethodChange anaddress afterhavingreturned mailSet upautopay inthe stateof FLSpeak toa CM inIdahoSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCUse KHUB tofind ananswer to aquestion whileon a callGain acontact on anoutbound callby asking fora spouseEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upa CUPSet upautopay inthe stateof NYIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay afterCM makespayment withdebit cardAdd PTPfrom apendingpaymentUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountRead thepaymentscriptingEXACTLY how itappears on thescreenCM says theircheck was lostin the mail andyou securepayment overthe phoneUse anassumptiveapproach for acheck by phonepaymentDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upautopay afterCM paysbalance infullUse arebuttal tosecureautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateProvide CM witha benefit ofpaying over thephone instead ofa differentmethod

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change an address after having returned mail
  2. Set up autopay in the state of FL
  3. Speak to a CM in Idaho
  4. Secure TDU in the state of MA and remembered not to offer autopay
  5. Use a clarifying question to determine if CM is requesting a DNC
  6. Use KHUB to find an answer to a question while on a call
  7. Gain a contact on an outbound call by asking for a spouse
  8. Educated customer on where to locate routing and account number on their check
  9. Set up a CUP
  10. Set up autopay in the state of NY
  11. If this is the first time that they have been late, acknowledge their great payment history with us
  12. Set up autopay after CM makes payment with debit card
  13. Add PTP from a pending payment
  14. Use an assumptive approach to set up autopay
  15. Add both a cell number and an email address on the same account
  16. Read the payment scripting EXACTLY how it appears on the screen
  17. CM says their check was lost in the mail and you secure payment over the phone
  18. Use an assumptive approach for a check by phone payment
  19. Discuss alternate sources of funds after CM states they lost their job
  20. Set up autopay after CM pays balance in full
  21. Use a rebuttal to secure autopay
  22. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  23. CM pays PDU today and you post date the remaining amount of TDU by due date
  24. Provide CM with a benefit of paying over the phone instead of a different method