(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set up a CUP
Provide CM with a benefit of paying over the phone instead of a different method
Read the payment scripting EXACTLY how it appears on the screen
CM pays PDU today and you post date the remaining amount of TDU by due date
Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
Use an assumptive approach for a check by phone payment
Set up autopay in the state of FL
Secure TDU in the state of MA and remembered not to offer autopay
Use a clarifying question to determine if CM is requesting a DNC
If this is the first time that they have been late, acknowledge their great payment history with us
Gain a contact on an outbound call by asking for a spouse
CM says their check was lost in the mail and you secure payment over the phone
Discuss alternate sources of funds after CM states they lost their job
Add both a cell number and an email address on the same account
Use a rebuttal to secure autopay
Add PTP from a pending payment
Educated customer on where to locate routing and account number on their check
Use KHUB to find an answer to a question while on a call
Use an assumptive approach to set up autopay
Speak to a CM in Idaho
Change an address after having returned mail
Set up autopay in the state of NY
Set up autopay after CM pays balance in full
Set up autopay after CM makes payment with debit card