Read thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardSpeak toa CM inIdahoSet upa CUPSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYGain acontact on anoutbound callby asking fora spouseEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateProvide CM witha benefit ofpaying over thephone instead ofa differentmethodUse anassumptiveapproach toset upautopayIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usUse KHUB tofind ananswer to aquestion whileon a callAdd PTPfrom apendingpaymentChange anaddress afterhavingreturned mailUse arebuttal tosecureautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infullRead thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardSpeak toa CM inIdahoSet upa CUPSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYGain acontact on anoutbound callby asking fora spouseEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateProvide CM witha benefit ofpaying over thephone instead ofa differentmethodUse anassumptiveapproach toset upautopayIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usUse KHUB tofind ananswer to aquestion whileon a callAdd PTPfrom apendingpaymentChange anaddress afterhavingreturned mailUse arebuttal tosecureautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infull

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Read the payment scripting EXACTLY how it appears on the screen
  2. Set up autopay after CM makes payment with debit card
  3. Speak to a CM in Idaho
  4. Set up a CUP
  5. Set up autopay in the state of FL
  6. Secure TDU in the state of MA and remembered not to offer autopay
  7. Use a clarifying question to determine if CM is requesting a DNC
  8. Add both a cell number and an email address on the same account
  9. Set up autopay in the state of NY
  10. Gain a contact on an outbound call by asking for a spouse
  11. Educated customer on where to locate routing and account number on their check
  12. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  13. CM pays PDU today and you post date the remaining amount of TDU by due date
  14. Provide CM with a benefit of paying over the phone instead of a different method
  15. Use an assumptive approach to set up autopay
  16. If this is the first time that they have been late, acknowledge their great payment history with us
  17. Use KHUB to find an answer to a question while on a call
  18. Add PTP from a pending payment
  19. Change an address after having returned mail
  20. Use a rebuttal to secure autopay
  21. CM says their check was lost in the mail and you secure payment over the phone
  22. Discuss alternate sources of funds after CM states they lost their job
  23. Use an assumptive approach for a check by phone payment
  24. Set up autopay after CM pays balance in full