Discussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateAdd both a cellnumber and anemail addresson the sameaccountRead thepaymentscriptingEXACTLY how itappears on thescreenUse a clarifyingquestion todetermine if CMis requesting aDNCSet upautopay inthe stateof FLCM says theircheck was lostin the mail andyou securepayment overthe phoneSecure TDU inthe state of MAandrememberednot to offerautopayUse arebuttal tosecureautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedSet upa CUPIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usChange anaddress afterhavingreturned mailUse anassumptiveapproach for acheck by phonepaymentSpeak toa CM inIdahoAdd PTPfrom apendingpaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardSet upautopay afterCM paysbalance infullUse KHUB tofind ananswer to aquestion whileon a callDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateAdd both a cellnumber and anemail addresson the sameaccountRead thepaymentscriptingEXACTLY how itappears on thescreenUse a clarifyingquestion todetermine if CMis requesting aDNCSet upautopay inthe stateof FLCM says theircheck was lostin the mail andyou securepayment overthe phoneSecure TDU inthe state of MAandrememberednot to offerautopayUse arebuttal tosecureautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedSet upa CUPIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usChange anaddress afterhavingreturned mailUse anassumptiveapproach for acheck by phonepaymentSpeak toa CM inIdahoAdd PTPfrom apendingpaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardSet upautopay afterCM paysbalance infullUse KHUB tofind ananswer to aquestion whileon a call

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discuss alternate sources of funds after CM states they lost their job
  2. Educated customer on where to locate routing and account number on their check
  3. Gain a contact on an outbound call by asking for a spouse
  4. Use an assumptive approach to set up autopay
  5. CM pays PDU today and you post date the remaining amount of TDU by due date
  6. Add both a cell number and an email address on the same account
  7. Read the payment scripting EXACTLY how it appears on the screen
  8. Use a clarifying question to determine if CM is requesting a DNC
  9. Set up autopay in the state of FL
  10. CM says their check was lost in the mail and you secure payment over the phone
  11. Secure TDU in the state of MA and remembered not to offer autopay
  12. Use a rebuttal to secure autopay
  13. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  14. Set up a CUP
  15. If this is the first time that they have been late, acknowledge their great payment history with us
  16. Change an address after having returned mail
  17. Use an assumptive approach for a check by phone payment
  18. Speak to a CM in Idaho
  19. Add PTP from a pending payment
  20. Provide CM with a benefit of paying over the phone instead of a different method
  21. Set up autopay in the state of NY
  22. Set up autopay after CM makes payment with debit card
  23. Set up autopay after CM pays balance in full
  24. Use KHUB to find an answer to a question while on a call