Use anassumptiveapproach toset upautopayEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach for acheck by phonepaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodUse KHUB tofind ananswer to aquestion whileon a callDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upa CUPSecure TDU inthe state of MAandrememberednot to offerautopayRead thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardCM says theircheck was lostin the mail andyou securepayment overthe phoneSet upautopay inthe stateof FLSpeak toa CM inIdahoUse arebuttal tosecureautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateAdd PTPfrom apendingpaymentSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccountChange anaddress afterhavingreturned mailUse a clarifyingquestion todetermine if CMis requesting aDNCIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay inthe stateof NYCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopayEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach for acheck by phonepaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodUse KHUB tofind ananswer to aquestion whileon a callDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upa CUPSecure TDU inthe state of MAandrememberednot to offerautopayRead thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardCM says theircheck was lostin the mail andyou securepayment overthe phoneSet upautopay inthe stateof FLSpeak toa CM inIdahoUse arebuttal tosecureautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateAdd PTPfrom apendingpaymentSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccountChange anaddress afterhavingreturned mailUse a clarifyingquestion todetermine if CMis requesting aDNCIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay inthe stateof NYCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedGain acontact on anoutbound callby asking fora spouse

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an assumptive approach to set up autopay
  2. Educated customer on where to locate routing and account number on their check
  3. Use an assumptive approach for a check by phone payment
  4. Provide CM with a benefit of paying over the phone instead of a different method
  5. Use KHUB to find an answer to a question while on a call
  6. Discuss alternate sources of funds after CM states they lost their job
  7. Set up a CUP
  8. Secure TDU in the state of MA and remembered not to offer autopay
  9. Read the payment scripting EXACTLY how it appears on the screen
  10. Set up autopay after CM makes payment with debit card
  11. CM says their check was lost in the mail and you secure payment over the phone
  12. Set up autopay in the state of FL
  13. Speak to a CM in Idaho
  14. Use a rebuttal to secure autopay
  15. CM pays PDU today and you post date the remaining amount of TDU by due date
  16. Add PTP from a pending payment
  17. Set up autopay after CM pays balance in full
  18. Add both a cell number and an email address on the same account
  19. Change an address after having returned mail
  20. Use a clarifying question to determine if CM is requesting a DNC
  21. If this is the first time that they have been late, acknowledge their great payment history with us
  22. Set up autopay in the state of NY
  23. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  24. Gain a contact on an outbound call by asking for a spouse