Set upautopay afterCM makespayment withdebit cardUse a clarifyingquestion todetermine if CMis requesting aDNCProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof NYDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountChange anaddress afterhavingreturned mailSpeak toa CM inIdahoAdd PTPfrom apendingpaymentUse anassumptiveapproach for acheck by phonepaymentCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseUse arebuttal tosecureautopaySet upa CUPCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateRead thepaymentscriptingEXACTLY how itappears on thescreenIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM paysbalance infullSet upautopay inthe stateof FLUse KHUB tofind ananswer to aquestion whileon a callSet upautopay afterCM makespayment withdebit cardUse a clarifyingquestion todetermine if CMis requesting aDNCProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof NYDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountChange anaddress afterhavingreturned mailSpeak toa CM inIdahoAdd PTPfrom apendingpaymentUse anassumptiveapproach for acheck by phonepaymentCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseUse arebuttal tosecureautopaySet upa CUPCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedCM pays PDUtoday and youpost date theremainingamount of TDUby due dateRead thepaymentscriptingEXACTLY how itappears on thescreenIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM paysbalance infullSet upautopay inthe stateof FLUse KHUB tofind ananswer to aquestion whileon a call

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Set up autopay after CM makes payment with debit card
  2. Use a clarifying question to determine if CM is requesting a DNC
  3. Provide CM with a benefit of paying over the phone instead of a different method
  4. Set up autopay in the state of NY
  5. Discuss alternate sources of funds after CM states they lost their job
  6. Educated customer on where to locate routing and account number on their check
  7. Use an assumptive approach to set up autopay
  8. Add both a cell number and an email address on the same account
  9. Change an address after having returned mail
  10. Speak to a CM in Idaho
  11. Add PTP from a pending payment
  12. Use an assumptive approach for a check by phone payment
  13. CM says their check was lost in the mail and you secure payment over the phone
  14. Gain a contact on an outbound call by asking for a spouse
  15. Use a rebuttal to secure autopay
  16. Set up a CUP
  17. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  18. CM pays PDU today and you post date the remaining amount of TDU by due date
  19. Read the payment scripting EXACTLY how it appears on the screen
  20. If this is the first time that they have been late, acknowledge their great payment history with us
  21. Secure TDU in the state of MA and remembered not to offer autopay
  22. Set up autopay after CM pays balance in full
  23. Set up autopay in the state of FL
  24. Use KHUB to find an answer to a question while on a call