Set upautopay afterCM paysbalance infullIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM makespayment withdebit cardProvide CM witha benefit ofpaying over thephone instead ofa differentmethodChange anaddress afterhavingreturned mailAdd PTPfrom apendingpaymentAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopaySet upa CUPUse a clarifyingquestion todetermine if CMis requesting aDNCCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedSet upautopay inthe stateof FLUse anassumptiveapproach for acheck by phonepaymentSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due dateUse anassumptiveapproach toset upautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upautopay afterCM paysbalance infullIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM makespayment withdebit cardProvide CM witha benefit ofpaying over thephone instead ofa differentmethodChange anaddress afterhavingreturned mailAdd PTPfrom apendingpaymentAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopaySet upa CUPUse a clarifyingquestion todetermine if CMis requesting aDNCCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedSet upautopay inthe stateof FLUse anassumptiveapproach for acheck by phonepaymentSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due dateUse anassumptiveapproach toset upautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseDiscussalternatesources of fundsafter CM statesthey lost theirjob

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up autopay after CM pays balance in full
  2. If this is the first time that they have been late, acknowledge their great payment history with us
  3. Educated customer on where to locate routing and account number on their check
  4. Use KHUB to find an answer to a question while on a call
  5. Secure TDU in the state of MA and remembered not to offer autopay
  6. Set up autopay after CM makes payment with debit card
  7. Provide CM with a benefit of paying over the phone instead of a different method
  8. Change an address after having returned mail
  9. Add PTP from a pending payment
  10. Add both a cell number and an email address on the same account
  11. Speak to a CM in Idaho
  12. Read the payment scripting EXACTLY how it appears on the screen
  13. Use a rebuttal to secure autopay
  14. Set up a CUP
  15. Use a clarifying question to determine if CM is requesting a DNC
  16. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  17. Set up autopay in the state of FL
  18. Use an assumptive approach for a check by phone payment
  19. Set up autopay in the state of NY
  20. CM pays PDU today and you post date the remaining amount of TDU by due date
  21. Use an assumptive approach to set up autopay
  22. CM says their check was lost in the mail and you secure payment over the phone
  23. Gain a contact on an outbound call by asking for a spouse
  24. Discuss alternate sources of funds after CM states they lost their job