If this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneUse anassumptiveapproach for acheck by phonepaymentAdd PTPfrom apendingpaymentChange anaddress afterhavingreturned mailSet upa CUPAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullDiscussalternatesources of fundsafter CM statesthey lost theirjobProvide CM witha benefit ofpaying over thephone instead ofa differentmethodEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopayUse anassumptiveapproach toset upautopayUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopayGain acontact on anoutbound callby asking fora spouseSet upautopay inthe stateof FLUse a clarifyingquestion todetermine if CMis requesting aDNCIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneUse anassumptiveapproach for acheck by phonepaymentAdd PTPfrom apendingpaymentChange anaddress afterhavingreturned mailSet upa CUPAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullDiscussalternatesources of fundsafter CM statesthey lost theirjobProvide CM witha benefit ofpaying over thephone instead ofa differentmethodEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopayUse anassumptiveapproach toset upautopayUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopayGain acontact on anoutbound callby asking fora spouseSet upautopay inthe stateof FLUse a clarifyingquestion todetermine if CMis requesting aDNC

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If this is the first time that they have been late, acknowledge their great payment history with us
  2. CM says their check was lost in the mail and you secure payment over the phone
  3. Use an assumptive approach for a check by phone payment
  4. Add PTP from a pending payment
  5. Change an address after having returned mail
  6. Set up a CUP
  7. Add both a cell number and an email address on the same account
  8. Speak to a CM in Idaho
  9. Set up autopay after CM makes payment with debit card
  10. Set up autopay in the state of NY
  11. CM pays PDU today and you post date the remaining amount of TDU by due date
  12. Set up autopay after CM pays balance in full
  13. Discuss alternate sources of funds after CM states they lost their job
  14. Provide CM with a benefit of paying over the phone instead of a different method
  15. Educated customer on where to locate routing and account number on their check
  16. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  17. Read the payment scripting EXACTLY how it appears on the screen
  18. Use a rebuttal to secure autopay
  19. Use an assumptive approach to set up autopay
  20. Use KHUB to find an answer to a question while on a call
  21. Secure TDU in the state of MA and remembered not to offer autopay
  22. Gain a contact on an outbound call by asking for a spouse
  23. Set up autopay in the state of FL
  24. Use a clarifying question to determine if CM is requesting a DNC