Set upautopay afterCM paysbalance infullSpeak toa CM inIdahoChange anaddress afterhavingreturned mailEducatedcustomer onwhere to locaterouting andaccount numberon their checkCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCRead thepaymentscriptingEXACTLY how itappears on thescreenIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobUse anassumptiveapproach toset upautopayUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof FLAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYGain acontact on anoutbound callby asking fora spouseSet upa CUPAdd PTPfrom apendingpaymentUse arebuttal tosecureautopayUse KHUB tofind ananswer to aquestion whileon a callCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay afterCM paysbalance infullSpeak toa CM inIdahoChange anaddress afterhavingreturned mailEducatedcustomer onwhere to locaterouting andaccount numberon their checkCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSecure TDU inthe state of MAandrememberednot to offerautopayUse a clarifyingquestion todetermine if CMis requesting aDNCRead thepaymentscriptingEXACTLY how itappears on thescreenIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobUse anassumptiveapproach toset upautopayUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof FLAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYGain acontact on anoutbound callby asking fora spouseSet upa CUPAdd PTPfrom apendingpaymentUse arebuttal tosecureautopayUse KHUB tofind ananswer to aquestion whileon a callCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedProvide CM witha benefit ofpaying over thephone instead ofa differentmethod

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up autopay after CM pays balance in full
  2. Speak to a CM in Idaho
  3. Change an address after having returned mail
  4. Educated customer on where to locate routing and account number on their check
  5. CM pays PDU today and you post date the remaining amount of TDU by due date
  6. Secure TDU in the state of MA and remembered not to offer autopay
  7. Use a clarifying question to determine if CM is requesting a DNC
  8. Read the payment scripting EXACTLY how it appears on the screen
  9. If this is the first time that they have been late, acknowledge their great payment history with us
  10. CM says their check was lost in the mail and you secure payment over the phone
  11. Discuss alternate sources of funds after CM states they lost their job
  12. Use an assumptive approach to set up autopay
  13. Use an assumptive approach for a check by phone payment
  14. Set up autopay after CM makes payment with debit card
  15. Set up autopay in the state of FL
  16. Add both a cell number and an email address on the same account
  17. Set up autopay in the state of NY
  18. Gain a contact on an outbound call by asking for a spouse
  19. Set up a CUP
  20. Add PTP from a pending payment
  21. Use a rebuttal to secure autopay
  22. Use KHUB to find an answer to a question while on a call
  23. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  24. Provide CM with a benefit of paying over the phone instead of a different method