Use anassumptiveapproach for acheck by phonepaymentChange anaddress afterhavingreturned mailSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobCM says theircheck was lostin the mail andyou securepayment overthe phoneSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopayEducatedcustomer onwhere to locaterouting andaccount numberon their checkProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd PTPfrom apendingpaymentIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedRead thepaymentscriptingEXACTLY how itappears on thescreenUse a clarifyingquestion todetermine if CMis requesting aDNCUse arebuttal tosecureautopaySet upa CUPSet upautopay afterCM makespayment withdebit cardUse KHUB tofind ananswer to aquestion whileon a callSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due dateUse anassumptiveapproach for acheck by phonepaymentChange anaddress afterhavingreturned mailSet upautopay inthe stateof FLSecure TDU inthe state of MAandrememberednot to offerautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobCM says theircheck was lostin the mail andyou securepayment overthe phoneSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccountSpeak toa CM inIdahoGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopayEducatedcustomer onwhere to locaterouting andaccount numberon their checkProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd PTPfrom apendingpaymentIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedRead thepaymentscriptingEXACTLY how itappears on thescreenUse a clarifyingquestion todetermine if CMis requesting aDNCUse arebuttal tosecureautopaySet upa CUPSet upautopay afterCM makespayment withdebit cardUse KHUB tofind ananswer to aquestion whileon a callSet upautopay inthe stateof NYCM pays PDUtoday and youpost date theremainingamount of TDUby due date

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an assumptive approach for a check by phone payment
  2. Change an address after having returned mail
  3. Set up autopay in the state of FL
  4. Secure TDU in the state of MA and remembered not to offer autopay
  5. Discuss alternate sources of funds after CM states they lost their job
  6. CM says their check was lost in the mail and you secure payment over the phone
  7. Set up autopay after CM pays balance in full
  8. Add both a cell number and an email address on the same account
  9. Speak to a CM in Idaho
  10. Gain a contact on an outbound call by asking for a spouse
  11. Use an assumptive approach to set up autopay
  12. Educated customer on where to locate routing and account number on their check
  13. Provide CM with a benefit of paying over the phone instead of a different method
  14. Add PTP from a pending payment
  15. If this is the first time that they have been late, acknowledge their great payment history with us
  16. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  17. Read the payment scripting EXACTLY how it appears on the screen
  18. Use a clarifying question to determine if CM is requesting a DNC
  19. Use a rebuttal to secure autopay
  20. Set up a CUP
  21. Set up autopay after CM makes payment with debit card
  22. Use KHUB to find an answer to a question while on a call
  23. Set up autopay in the state of NY
  24. CM pays PDU today and you post date the remaining amount of TDU by due date