Provide CM witha benefit ofpaying over thephone instead ofa differentmethodUse a clarifyingquestion todetermine if CMis requesting aDNCUse anassumptiveapproach toset upautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobGain acontact on anoutbound callby asking fora spouseCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedAdd PTPfrom apendingpaymentRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopaySet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopayChange anaddress afterhavingreturned mailSpeak toa CM inIdahoEducatedcustomer onwhere to locaterouting andaccount numberon their checkAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof FLSet upautopay afterCM paysbalance infullSet upa CUPUse anassumptiveapproach for acheck by phonepaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodUse a clarifyingquestion todetermine if CMis requesting aDNCUse anassumptiveapproach toset upautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobGain acontact on anoutbound callby asking fora spouseCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedAdd PTPfrom apendingpaymentRead thepaymentscriptingEXACTLY how itappears on thescreenUse arebuttal tosecureautopaySet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardUse KHUB tofind ananswer to aquestion whileon a callSecure TDU inthe state of MAandrememberednot to offerautopayChange anaddress afterhavingreturned mailSpeak toa CM inIdahoEducatedcustomer onwhere to locaterouting andaccount numberon their checkAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof FLSet upautopay afterCM paysbalance infullSet upa CUPUse anassumptiveapproach for acheck by phonepayment

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide CM with a benefit of paying over the phone instead of a different method
  2. Use a clarifying question to determine if CM is requesting a DNC
  3. Use an assumptive approach to set up autopay
  4. CM pays PDU today and you post date the remaining amount of TDU by due date
  5. If this is the first time that they have been late, acknowledge their great payment history with us
  6. CM says their check was lost in the mail and you secure payment over the phone
  7. Discuss alternate sources of funds after CM states they lost their job
  8. Gain a contact on an outbound call by asking for a spouse
  9. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  10. Add PTP from a pending payment
  11. Read the payment scripting EXACTLY how it appears on the screen
  12. Use a rebuttal to secure autopay
  13. Set up autopay in the state of NY
  14. Set up autopay after CM makes payment with debit card
  15. Use KHUB to find an answer to a question while on a call
  16. Secure TDU in the state of MA and remembered not to offer autopay
  17. Change an address after having returned mail
  18. Speak to a CM in Idaho
  19. Educated customer on where to locate routing and account number on their check
  20. Add both a cell number and an email address on the same account
  21. Set up autopay in the state of FL
  22. Set up autopay after CM pays balance in full
  23. Set up a CUP
  24. Use an assumptive approach for a check by phone payment