Use KHUB tofind ananswer to aquestion whileon a callIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usChange anaddress afterhavingreturned mailSet upa CUPUse a clarifyingquestion todetermine if CMis requesting aDNCUse anassumptiveapproach for acheck by phonepaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd PTPfrom apendingpaymentUse arebuttal tosecureautopaySecure TDU inthe state of MAandrememberednot to offerautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseSet upautopay afterCM paysbalance infullSet upautopay inthe stateof FLUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSpeak toa CM inIdahoDiscussalternatesources of fundsafter CM statesthey lost theirjobRead thepaymentscriptingEXACTLY how itappears on thescreenEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedUse KHUB tofind ananswer to aquestion whileon a callIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usChange anaddress afterhavingreturned mailSet upa CUPUse a clarifyingquestion todetermine if CMis requesting aDNCUse anassumptiveapproach for acheck by phonepaymentProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd PTPfrom apendingpaymentUse arebuttal tosecureautopaySecure TDU inthe state of MAandrememberednot to offerautopayCM says theircheck was lostin the mail andyou securepayment overthe phoneGain acontact on anoutbound callby asking fora spouseSet upautopay afterCM paysbalance infullSet upautopay inthe stateof FLUse anassumptiveapproach toset upautopayAdd both a cellnumber and anemail addresson the sameaccountSet upautopay inthe stateof NYSet upautopay afterCM makespayment withdebit cardCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSpeak toa CM inIdahoDiscussalternatesources of fundsafter CM statesthey lost theirjobRead thepaymentscriptingEXACTLY how itappears on thescreenEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmitted

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use KHUB to find an answer to a question while on a call
  2. If this is the first time that they have been late, acknowledge their great payment history with us
  3. Change an address after having returned mail
  4. Set up a CUP
  5. Use a clarifying question to determine if CM is requesting a DNC
  6. Use an assumptive approach for a check by phone payment
  7. Provide CM with a benefit of paying over the phone instead of a different method
  8. Add PTP from a pending payment
  9. Use a rebuttal to secure autopay
  10. Secure TDU in the state of MA and remembered not to offer autopay
  11. CM says their check was lost in the mail and you secure payment over the phone
  12. Gain a contact on an outbound call by asking for a spouse
  13. Set up autopay after CM pays balance in full
  14. Set up autopay in the state of FL
  15. Use an assumptive approach to set up autopay
  16. Add both a cell number and an email address on the same account
  17. Set up autopay in the state of NY
  18. Set up autopay after CM makes payment with debit card
  19. CM pays PDU today and you post date the remaining amount of TDU by due date
  20. Speak to a CM in Idaho
  21. Discuss alternate sources of funds after CM states they lost their job
  22. Read the payment scripting EXACTLY how it appears on the screen
  23. Educated customer on where to locate routing and account number on their check
  24. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted