Set upa CUPRead thepaymentscriptingEXACTLY how itappears on thescreenCM pays PDUtoday and youpost date theremainingamount of TDUby due dateUse a clarifyingquestion todetermine if CMis requesting aDNCDiscussalternatesources of fundsafter CM statesthey lost theirjobUse KHUB tofind ananswer to aquestion whileon a callSet upautopay inthe stateof NYSpeak toa CM inIdahoSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM paysbalance infullGain acontact on anoutbound callby asking fora spouseCM says theircheck was lostin the mail andyou securepayment overthe phoneChange anaddress afterhavingreturned mailCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedUse anassumptiveapproach toset upautopayAdd PTPfrom apendingpaymentEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach for acheck by phonepaymentIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usAdd both a cellnumber and anemail addresson the sameaccountUse arebuttal tosecureautopaySet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof FLProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upa CUPRead thepaymentscriptingEXACTLY how itappears on thescreenCM pays PDUtoday and youpost date theremainingamount of TDUby due dateUse a clarifyingquestion todetermine if CMis requesting aDNCDiscussalternatesources of fundsafter CM statesthey lost theirjobUse KHUB tofind ananswer to aquestion whileon a callSet upautopay inthe stateof NYSpeak toa CM inIdahoSecure TDU inthe state of MAandrememberednot to offerautopaySet upautopay afterCM paysbalance infullGain acontact on anoutbound callby asking fora spouseCM says theircheck was lostin the mail andyou securepayment overthe phoneChange anaddress afterhavingreturned mailCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedUse anassumptiveapproach toset upautopayAdd PTPfrom apendingpaymentEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach for acheck by phonepaymentIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usAdd both a cellnumber and anemail addresson the sameaccountUse arebuttal tosecureautopaySet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof FLProvide CM witha benefit ofpaying over thephone instead ofa differentmethod

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a CUP
  2. Read the payment scripting EXACTLY how it appears on the screen
  3. CM pays PDU today and you post date the remaining amount of TDU by due date
  4. Use a clarifying question to determine if CM is requesting a DNC
  5. Discuss alternate sources of funds after CM states they lost their job
  6. Use KHUB to find an answer to a question while on a call
  7. Set up autopay in the state of NY
  8. Speak to a CM in Idaho
  9. Secure TDU in the state of MA and remembered not to offer autopay
  10. Set up autopay after CM pays balance in full
  11. Gain a contact on an outbound call by asking for a spouse
  12. CM says their check was lost in the mail and you secure payment over the phone
  13. Change an address after having returned mail
  14. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  15. Use an assumptive approach to set up autopay
  16. Add PTP from a pending payment
  17. Educated customer on where to locate routing and account number on their check
  18. Use an assumptive approach for a check by phone payment
  19. If this is the first time that they have been late, acknowledge their great payment history with us
  20. Add both a cell number and an email address on the same account
  21. Use a rebuttal to secure autopay
  22. Set up autopay after CM makes payment with debit card
  23. Set up autopay in the state of FL
  24. Provide CM with a benefit of paying over the phone instead of a different method