CM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullSecure TDU inthe state of MAandrememberednot to offerautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedAdd both a cellnumber and anemail addresson the sameaccountAdd PTPfrom apendingpaymentGain acontact on anoutbound callby asking fora spouseUse a clarifyingquestion todetermine if CMis requesting aDNCSet upautopay inthe stateof NYCM says theircheck was lostin the mail andyou securepayment overthe phoneSpeak toa CM inIdahoSet upa CUPIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof FLUse anassumptiveapproach for acheck by phonepaymentDiscussalternatesources of fundsafter CM statesthey lost theirjobUse arebuttal tosecureautopaySet upautopay afterCM makespayment withdebit cardEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach toset upautopayChange anaddress afterhavingreturned mailUse KHUB tofind ananswer to aquestion whileon a callRead thepaymentscriptingEXACTLY how itappears on thescreenCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullSecure TDU inthe state of MAandrememberednot to offerautopayCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedAdd both a cellnumber and anemail addresson the sameaccountAdd PTPfrom apendingpaymentGain acontact on anoutbound callby asking fora spouseUse a clarifyingquestion todetermine if CMis requesting aDNCSet upautopay inthe stateof NYCM says theircheck was lostin the mail andyou securepayment overthe phoneSpeak toa CM inIdahoSet upa CUPIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usProvide CM witha benefit ofpaying over thephone instead ofa differentmethodSet upautopay inthe stateof FLUse anassumptiveapproach for acheck by phonepaymentDiscussalternatesources of fundsafter CM statesthey lost theirjobUse arebuttal tosecureautopaySet upautopay afterCM makespayment withdebit cardEducatedcustomer onwhere to locaterouting andaccount numberon their checkUse anassumptiveapproach toset upautopayChange anaddress afterhavingreturned mailUse KHUB tofind ananswer to aquestion whileon a callRead thepaymentscriptingEXACTLY how itappears on thescreen

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CM pays PDU today and you post date the remaining amount of TDU by due date
  2. Set up autopay after CM pays balance in full
  3. Secure TDU in the state of MA and remembered not to offer autopay
  4. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  5. Add both a cell number and an email address on the same account
  6. Add PTP from a pending payment
  7. Gain a contact on an outbound call by asking for a spouse
  8. Use a clarifying question to determine if CM is requesting a DNC
  9. Set up autopay in the state of NY
  10. CM says their check was lost in the mail and you secure payment over the phone
  11. Speak to a CM in Idaho
  12. Set up a CUP
  13. If this is the first time that they have been late, acknowledge their great payment history with us
  14. Provide CM with a benefit of paying over the phone instead of a different method
  15. Set up autopay in the state of FL
  16. Use an assumptive approach for a check by phone payment
  17. Discuss alternate sources of funds after CM states they lost their job
  18. Use a rebuttal to secure autopay
  19. Set up autopay after CM makes payment with debit card
  20. Educated customer on where to locate routing and account number on their check
  21. Use an assumptive approach to set up autopay
  22. Change an address after having returned mail
  23. Use KHUB to find an answer to a question while on a call
  24. Read the payment scripting EXACTLY how it appears on the screen