(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Change an address after having returned mail
Set up a CUP
Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
Set up autopay after CM pays balance in full
CM says their check was lost in the mail and you secure payment over the phone
Use an assumptive approach to set up autopay
Use a clarifying question to determine if CM is requesting a DNC
Add both a cell number and an email address on the same account
Read the payment scripting EXACTLY how it appears on the screen
Set up autopay in the state of FL
Secure TDU in the state of MA and remembered not to offer autopay
Provide CM with a benefit of paying over the phone instead of a different method
Educated customer on where to locate routing and account number on their check
Set up autopay in the state of NY
If this is the first time that they have been late, acknowledge their great payment history with us
Discuss alternate sources of funds after CM states they lost their job
Gain a contact on an outbound call by asking for a spouse
CM pays PDU today and you post date the remaining amount of TDU by due date
Use an assumptive approach for a check by phone payment
Set up autopay after CM makes payment with debit card
Speak to a CM in Idaho
Use KHUB to find an answer to a question while on a call
