Set upautopay inthe stateof FLCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedGain acontact on anoutbound callby asking fora spouseSpeak toa CM inIdahoChange anaddress afterhavingreturned mailUse a clarifyingquestion todetermine if CMis requesting aDNCUse KHUB tofind ananswer to aquestion whileon a callProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd both a cellnumber and anemail addresson the sameaccountUse anassumptiveapproach toset upautopayRead thepaymentscriptingEXACTLY how itappears on thescreenUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infullAdd PTPfrom apendingpaymentSet upa CUPUse arebuttal tosecureautopayIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSecure TDU inthe state of MAandrememberednot to offerautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof NYSet upautopay inthe stateof FLCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedGain acontact on anoutbound callby asking fora spouseSpeak toa CM inIdahoChange anaddress afterhavingreturned mailUse a clarifyingquestion todetermine if CMis requesting aDNCUse KHUB tofind ananswer to aquestion whileon a callProvide CM witha benefit ofpaying over thephone instead ofa differentmethodAdd both a cellnumber and anemail addresson the sameaccountUse anassumptiveapproach toset upautopayRead thepaymentscriptingEXACTLY how itappears on thescreenUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infullAdd PTPfrom apendingpaymentSet upa CUPUse arebuttal tosecureautopayIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSecure TDU inthe state of MAandrememberednot to offerautopayCM pays PDUtoday and youpost date theremainingamount of TDUby due dateCM says theircheck was lostin the mail andyou securepayment overthe phoneDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upautopay afterCM makespayment withdebit cardSet upautopay inthe stateof NY

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up autopay in the state of FL
  2. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  3. Gain a contact on an outbound call by asking for a spouse
  4. Speak to a CM in Idaho
  5. Change an address after having returned mail
  6. Use a clarifying question to determine if CM is requesting a DNC
  7. Use KHUB to find an answer to a question while on a call
  8. Provide CM with a benefit of paying over the phone instead of a different method
  9. Add both a cell number and an email address on the same account
  10. Use an assumptive approach to set up autopay
  11. Read the payment scripting EXACTLY how it appears on the screen
  12. Use an assumptive approach for a check by phone payment
  13. Set up autopay after CM pays balance in full
  14. Add PTP from a pending payment
  15. Set up a CUP
  16. Use a rebuttal to secure autopay
  17. If this is the first time that they have been late, acknowledge their great payment history with us
  18. Secure TDU in the state of MA and remembered not to offer autopay
  19. CM pays PDU today and you post date the remaining amount of TDU by due date
  20. CM says their check was lost in the mail and you secure payment over the phone
  21. Discuss alternate sources of funds after CM states they lost their job
  22. Educated customer on where to locate routing and account number on their check
  23. Set up autopay after CM makes payment with debit card
  24. Set up autopay in the state of NY