Use anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infullCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedChange anaddress afterhavingreturned mailIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usAdd both a cellnumber and anemail addresson the sameaccountSecure TDU inthe state of MAandrememberednot to offerautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upa CUPSet upautopay inthe stateof NYUse arebuttal tosecureautopayUse KHUB tofind ananswer to aquestion whileon a callAdd PTPfrom apendingpaymentUse a clarifyingquestion todetermine if CMis requesting aDNCGain acontact on anoutbound callby asking fora spouseProvide CM witha benefit ofpaying over thephone instead ofa differentmethodCM says theircheck was lostin the mail andyou securepayment overthe phoneRead thepaymentscriptingEXACTLY how itappears on thescreenUse anassumptiveapproach toset upautopaySet upautopay inthe stateof FLCM pays PDUtoday and youpost date theremainingamount of TDUby due dateEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upautopay afterCM makespayment withdebit cardSpeak toa CM inIdahoUse anassumptiveapproach for acheck by phonepaymentSet upautopay afterCM paysbalance infullCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedChange anaddress afterhavingreturned mailIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usAdd both a cellnumber and anemail addresson the sameaccountSecure TDU inthe state of MAandrememberednot to offerautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobSet upa CUPSet upautopay inthe stateof NYUse arebuttal tosecureautopayUse KHUB tofind ananswer to aquestion whileon a callAdd PTPfrom apendingpaymentUse a clarifyingquestion todetermine if CMis requesting aDNCGain acontact on anoutbound callby asking fora spouseProvide CM witha benefit ofpaying over thephone instead ofa differentmethodCM says theircheck was lostin the mail andyou securepayment overthe phoneRead thepaymentscriptingEXACTLY how itappears on thescreenUse anassumptiveapproach toset upautopaySet upautopay inthe stateof FLCM pays PDUtoday and youpost date theremainingamount of TDUby due dateEducatedcustomer onwhere to locaterouting andaccount numberon their checkSet upautopay afterCM makespayment withdebit cardSpeak toa CM inIdaho

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use an assumptive approach for a check by phone payment
  2. Set up autopay after CM pays balance in full
  3. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  4. Change an address after having returned mail
  5. If this is the first time that they have been late, acknowledge their great payment history with us
  6. Add both a cell number and an email address on the same account
  7. Secure TDU in the state of MA and remembered not to offer autopay
  8. Discuss alternate sources of funds after CM states they lost their job
  9. Set up a CUP
  10. Set up autopay in the state of NY
  11. Use a rebuttal to secure autopay
  12. Use KHUB to find an answer to a question while on a call
  13. Add PTP from a pending payment
  14. Use a clarifying question to determine if CM is requesting a DNC
  15. Gain a contact on an outbound call by asking for a spouse
  16. Provide CM with a benefit of paying over the phone instead of a different method
  17. CM says their check was lost in the mail and you secure payment over the phone
  18. Read the payment scripting EXACTLY how it appears on the screen
  19. Use an assumptive approach to set up autopay
  20. Set up autopay in the state of FL
  21. CM pays PDU today and you post date the remaining amount of TDU by due date
  22. Educated customer on where to locate routing and account number on their check
  23. Set up autopay after CM makes payment with debit card
  24. Speak to a CM in Idaho