Secure TDU inthe state of MAandrememberednot to offerautopaySet upa CUPGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopaySet upautopay inthe stateof FLAdd PTPfrom apendingpaymentCM says theircheck was lostin the mail andyou securepayment overthe phoneUse a clarifyingquestion todetermine if CMis requesting aDNCChange anaddress afterhavingreturned mailUse KHUB tofind ananswer to aquestion whileon a callProvide CM witha benefit ofpaying over thephone instead ofa differentmethodRead thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardUse anassumptiveapproach for acheck by phonepaymentUse arebuttal tosecureautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay inthe stateof NYSpeak toa CM inIdahoCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccountSecure TDU inthe state of MAandrememberednot to offerautopaySet upa CUPGain acontact on anoutbound callby asking fora spouseUse anassumptiveapproach toset upautopaySet upautopay inthe stateof FLAdd PTPfrom apendingpaymentCM says theircheck was lostin the mail andyou securepayment overthe phoneUse a clarifyingquestion todetermine if CMis requesting aDNCChange anaddress afterhavingreturned mailUse KHUB tofind ananswer to aquestion whileon a callProvide CM witha benefit ofpaying over thephone instead ofa differentmethodRead thepaymentscriptingEXACTLY how itappears on thescreenSet upautopay afterCM makespayment withdebit cardUse anassumptiveapproach for acheck by phonepaymentUse arebuttal tosecureautopayDiscussalternatesources of fundsafter CM statesthey lost theirjobEducatedcustomer onwhere to locaterouting andaccount numberon their checkCm requests latefee waiver and youdon’t remove ituntil after paymentor PTP issubmittedIf this is the firsttime that theyhave been late,acknowledge theirgreat paymenthistory with usSet upautopay inthe stateof NYSpeak toa CM inIdahoCM pays PDUtoday and youpost date theremainingamount of TDUby due dateSet upautopay afterCM paysbalance infullAdd both a cellnumber and anemail addresson the sameaccount

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Secure TDU in the state of MA and remembered not to offer autopay
  2. Set up a CUP
  3. Gain a contact on an outbound call by asking for a spouse
  4. Use an assumptive approach to set up autopay
  5. Set up autopay in the state of FL
  6. Add PTP from a pending payment
  7. CM says their check was lost in the mail and you secure payment over the phone
  8. Use a clarifying question to determine if CM is requesting a DNC
  9. Change an address after having returned mail
  10. Use KHUB to find an answer to a question while on a call
  11. Provide CM with a benefit of paying over the phone instead of a different method
  12. Read the payment scripting EXACTLY how it appears on the screen
  13. Set up autopay after CM makes payment with debit card
  14. Use an assumptive approach for a check by phone payment
  15. Use a rebuttal to secure autopay
  16. Discuss alternate sources of funds after CM states they lost their job
  17. Educated customer on where to locate routing and account number on their check
  18. Cm requests late fee waiver and you don’t remove it until after payment or PTP is submitted
  19. If this is the first time that they have been late, acknowledge their great payment history with us
  20. Set up autopay in the state of NY
  21. Speak to a CM in Idaho
  22. CM pays PDU today and you post date the remaining amount of TDU by due date
  23. Set up autopay after CM pays balance in full
  24. Add both a cell number and an email address on the same account