SubNameGoodAttitudeAddressProperGreetingQuestioningSkillsHelpfulPoliteAvoidLongSilencesClosingCallCompanyNameMeetingthe callersNeedsProperTransferringAdapt totheCustomerResolveIssuesTelephoneAssistanceWelcomingEmailCorrectlyHoldCorrectAnswersActiveListeningFriendlyGoodRapportProfessionalSubNameGoodAttitudeAddressProperGreetingQuestioningSkillsHelpfulPoliteAvoidLongSilencesClosingCallCompanyNameMeetingthe callersNeedsProperTransferringAdapt totheCustomerResolveIssuesTelephoneAssistanceWelcomingEmailCorrectlyHoldCorrectAnswersActiveListeningFriendlyGoodRapportProfessional

Call Center Quality! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sub Name
  2. Good Attitude
  3. Address
  4. Proper Greeting
  5. Questioning Skills
  6. Helpful
  7. Polite
  8. Avoid Long Silences
  9. Closing Call
  10. Company Name
  11. Meeting the callers Needs
  12. Proper Transferring
  13. Adapt to the Customer
  14. Resolve Issues
  15. Telephone
  16. Assistance
  17. Welcoming
  18. Email
  19. Correctly Hold
  20. Correct Answers
  21. Active Listening
  22. Friendly
  23. Good Rapport
  24. Professional