GoodRapportHelpfulClosingCallWelcomingFriendlyResolveIssuesProfessionalProperTransferringGoodAttitudePoliteActiveListeningQuestioningSkillsAddressEmailCompanyNameProperGreetingMeetingthe callersNeedsTelephoneSubNameAdapt totheCustomerCorrectAnswersCorrectlyHoldAvoidLongSilencesAssistanceGoodRapportHelpfulClosingCallWelcomingFriendlyResolveIssuesProfessionalProperTransferringGoodAttitudePoliteActiveListeningQuestioningSkillsAddressEmailCompanyNameProperGreetingMeetingthe callersNeedsTelephoneSubNameAdapt totheCustomerCorrectAnswersCorrectlyHoldAvoidLongSilencesAssistance

Call Center Quality! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Good Rapport
  2. Helpful
  3. Closing Call
  4. Welcoming
  5. Friendly
  6. Resolve Issues
  7. Professional
  8. Proper Transferring
  9. Good Attitude
  10. Polite
  11. Active Listening
  12. Questioning Skills
  13. Address
  14. Email
  15. Company Name
  16. Proper Greeting
  17. Meeting the callers Needs
  18. Telephone
  19. Sub Name
  20. Adapt to the Customer
  21. Correct Answers
  22. Correctly Hold
  23. Avoid Long Silences
  24. Assistance