ProfessionalAdapt totheCustomerProperTransferringAvoidLongSilencesWelcomingProperGreetingPoliteClosingCallTelephoneCorrectlyHoldHelpfulGoodAttitudeGoodRapportSubNameCorrectAnswersAssistanceQuestioningSkillsCompanyNameAddressFriendlyActiveListeningMeetingthe callersNeedsEmailResolveIssuesProfessionalAdapt totheCustomerProperTransferringAvoidLongSilencesWelcomingProperGreetingPoliteClosingCallTelephoneCorrectlyHoldHelpfulGoodAttitudeGoodRapportSubNameCorrectAnswersAssistanceQuestioningSkillsCompanyNameAddressFriendlyActiveListeningMeetingthe callersNeedsEmailResolveIssues

Call Center Quality! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Professional
  2. Adapt to the Customer
  3. Proper Transferring
  4. Avoid Long Silences
  5. Welcoming
  6. Proper Greeting
  7. Polite
  8. Closing Call
  9. Telephone
  10. Correctly Hold
  11. Helpful
  12. Good Attitude
  13. Good Rapport
  14. Sub Name
  15. Correct Answers
  16. Assistance
  17. Questioning Skills
  18. Company Name
  19. Address
  20. Friendly
  21. Active Listening
  22. Meeting the callers Needs
  23. Email
  24. Resolve Issues