PoliteMeetingthe callersNeedsCorrectlyHoldAdapt totheCustomerCorrectAnswersClosingCallGoodAttitudeTelephoneEmailProperGreetingAddressQuestioningSkillsAvoidLongSilencesProfessionalResolveIssuesActiveListeningCompanyNameGoodRapportProperTransferringWelcomingSubNameFriendlyAssistanceHelpfulPoliteMeetingthe callersNeedsCorrectlyHoldAdapt totheCustomerCorrectAnswersClosingCallGoodAttitudeTelephoneEmailProperGreetingAddressQuestioningSkillsAvoidLongSilencesProfessionalResolveIssuesActiveListeningCompanyNameGoodRapportProperTransferringWelcomingSubNameFriendlyAssistanceHelpful

Call Center Quality! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Polite
  2. Meeting the callers Needs
  3. Correctly Hold
  4. Adapt to the Customer
  5. Correct Answers
  6. Closing Call
  7. Good Attitude
  8. Telephone
  9. Email
  10. Proper Greeting
  11. Address
  12. Questioning Skills
  13. Avoid Long Silences
  14. Professional
  15. Resolve Issues
  16. Active Listening
  17. Company Name
  18. Good Rapport
  19. Proper Transferring
  20. Welcoming
  21. Sub Name
  22. Friendly
  23. Assistance
  24. Helpful