AvoidLongSilencesGoodRapportAddressPoliteHelpfulMeetingthe callersNeedsCorrectlyHoldProperGreetingQuestioningSkillsCompanyNameWelcomingProfessionalEmailActiveListeningProperTransferringSubNameFriendlyResolveIssuesTelephoneClosingCallAdapt totheCustomerGoodAttitudeAssistanceCorrectAnswersAvoidLongSilencesGoodRapportAddressPoliteHelpfulMeetingthe callersNeedsCorrectlyHoldProperGreetingQuestioningSkillsCompanyNameWelcomingProfessionalEmailActiveListeningProperTransferringSubNameFriendlyResolveIssuesTelephoneClosingCallAdapt totheCustomerGoodAttitudeAssistanceCorrectAnswers

Call Center Quality! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avoid Long Silences
  2. Good Rapport
  3. Address
  4. Polite
  5. Helpful
  6. Meeting the callers Needs
  7. Correctly Hold
  8. Proper Greeting
  9. Questioning Skills
  10. Company Name
  11. Welcoming
  12. Professional
  13. Email
  14. Active Listening
  15. Proper Transferring
  16. Sub Name
  17. Friendly
  18. Resolve Issues
  19. Telephone
  20. Closing Call
  21. Adapt to the Customer
  22. Good Attitude
  23. Assistance
  24. Correct Answers