(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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I-Free!
N-Found out one new thing about a member of the team? What was it?
B-Completed a software ticket today
N-Question on patient financing
B-Educated a caller the show Score Algorithm
I-Heard a random story from the office
I-Warm transferred a call to another department
N-Received a call on a coupon not applying correctly or is not in system
