Did I resolvewhat youcalled in for?Why areyouleavingus?I'm sosorry tohearthat....We LOVEhavingyou as acustomer!I wouldlove toreview youroptions!What doyou likemost aboutVZW?IunderstandI'm gladyou gotme today!What haschanged?OHNO!How hasyourexperiencebeen withus?Have awonderfulday/night!How doyou useyourphone?I want tosave youmoney!VZW isthe bestcompanyever!I willdefinitelyget thisresolved.Did youknow thatyou are ableto upgrade?That'sAMAZING!I wouldlove tohelp youwith...whatbrought youto VZWoriginally?Awesome-sauce!We reallyappreciateyou as acustomer!What budgetwould workbest foryou?What canI do tokeep you?Did I resolvewhat youcalled in for?Why areyouleavingus?I'm sosorry tohearthat....We LOVEhavingyou as acustomer!I wouldlove toreview youroptions!What doyou likemost aboutVZW?IunderstandI'm gladyou gotme today!What haschanged?OHNO!How hasyourexperiencebeen withus?Have awonderfulday/night!How doyou useyourphone?I want tosave youmoney!VZW isthe bestcompanyever!I willdefinitelyget thisresolved.Did youknow thatyou are ableto upgrade?That'sAMAZING!I wouldlove tohelp youwith...whatbrought youto VZWoriginally?Awesome-sauce!We reallyappreciateyou as acustomer!What budgetwould workbest foryou?What canI do tokeep you?

Customer Connection!! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did I resolve what you called in for?
  2. Why are you leaving us?
  3. I'm so sorry to hear that....
  4. We LOVE having you as a customer!
  5. I would love to review your options!
  6. What do you like most about VZW?
  7. I understand
  8. I'm glad you got me today!
  9. What has changed?
  10. OH NO!
  11. How has your experience been with us?
  12. Have a wonderful day/night!
  13. How do you use your phone?
  14. I want to save you money!
  15. VZW is the best company ever!
  16. I will definitely get this resolved.
  17. Did you know that you are able to upgrade?
  18. That's AMAZING!
  19. I would love to help you with...
  20. what brought you to VZW originally?
  21. Awesome-sauce!
  22. We really appreciate you as a customer!
  23. What budget would work best for you?
  24. What can I do to keep you?