StatementCopiesMemberasked forCPay feebackMember toldyou to"Have ablessed day"PaymentDefenderquestionPasswordaddedDebitCarddeclinedECMPaymentPlaced anOpportunityOverrideforDormantAccountBalanceCallUpdatedphoneLoanapplicationquestiontagged"Leads"for helpNewcheckingaccountreferraltagged"ContactCenter"for helpOLBlockedoutStopPaymentLoanPayoffTake a loanapp ortransfer tosomeone totake appFraud ondebitcardMylinereferralIssueda cardTransferFundsOLB newregistrationPersonalor VehicleLoanReferralneeded togive hint tomember forpasswordReferredtobranchUpdatedemailPFPtransfertagged"MS3"for helpDeescalateda callDebitcard limitincreaseLoanCorrectionMemberlost debitcardCreditCardquestionAccountandRoutingNumbersGave sharedbranchinginfo tomemberDistributionErrorAssistedwithBillPayResearchon clearedtransactionsGaverates tomemberRemovedBadAddressATMdisputeAssistedwithZelleStatementCopiesMemberasked forCPay feebackMember toldyou to"Have ablessed day"PaymentDefenderquestionPasswordaddedDebitCarddeclinedECMPaymentPlaced anOpportunityOverrideforDormantAccountBalanceCallUpdatedphoneLoanapplicationquestiontagged"Leads"for helpNewcheckingaccountreferraltagged"ContactCenter"for helpOLBlockedoutStopPaymentLoanPayoffTake a loanapp ortransfer tosomeone totake appFraud ondebitcardMylinereferralIssueda cardTransferFundsOLB newregistrationPersonalor VehicleLoanReferralneeded togive hint tomember forpasswordReferredtobranchUpdatedemailPFPtransfertagged"MS3"for helpDeescalateda callDebitcard limitincreaseLoanCorrectionMemberlost debitcardCreditCardquestionAccountandRoutingNumbersGave sharedbranchinginfo tomemberDistributionErrorAssistedwithBillPayResearchon clearedtransactionsGaverates tomemberRemovedBadAddressATMdisputeAssistedwithZelle

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Statement Copies
  2. Member asked for CPay fee back
  3. Member told you to "Have a blessed day"
  4. Payment Defender question
  5. Password added
  6. Debit Card declined
  7. ECM Payment
  8. Placed an Opportunity
  9. Override for Dormant
  10. Account Balance Call
  11. Updated phone
  12. Loan application question
  13. tagged "Leads" for help
  14. New checking account referral
  15. tagged "Contact Center" for help
  16. OLB locked out
  17. Stop Payment
  18. Loan Payoff
  19. Take a loan app or transfer to someone to take app
  20. Fraud on debit card
  21. Myline referral
  22. Issued a card
  23. Transfer Funds
  24. OLB new registration
  25. Personal or Vehicle Loan Referral
  26. needed to give hint to member for password
  27. Referred to branch
  28. Updated email
  29. PFP transfer
  30. tagged "MS3" for help
  31. Deescalated a call
  32. Debit card limit increase
  33. Loan Correction
  34. Member lost debit card
  35. Credit Card question
  36. Account and Routing Numbers
  37. Gave shared branching info to member
  38. Distribution Error
  39. Assisted with BillPay
  40. Research on cleared transactions
  41. Gave rates to member
  42. Removed Bad Address
  43. ATM dispute
  44. Assisted with Zelle