CreditCardquestionDeescalateda calltagged"ContactCenter"for helpMember toldyou to"Have ablessed day"LoanPayoffUpdatedphoneGaverates tomembertagged"MS3"for helpTransferFundsPFPtransferPlaced anOpportunityTake a loanapp ortransfer tosomeone totake appECMPaymentMemberlost debitcardAccountBalanceCallIssueda cardtagged"Leads"for helpPersonalor VehicleLoanReferralGave sharedbranchinginfo tomemberRemovedBadAddressAssistedwithZelleLoanCorrectionMemberasked forCPay feebackMylinereferralLoanapplicationquestionReferredtobranchStatementCopiesATMdisputeFraud ondebitcardDebitcard limitincreaseUpdatedemailOverrideforDormantAssistedwithBillPayPaymentDefenderquestionOLBlockedoutResearchon clearedtransactionsneeded togive hint tomember forpasswordNewcheckingaccountreferralDistributionErrorOLB newregistrationPasswordaddedAccountandRoutingNumbersDebitCarddeclinedStopPaymentCreditCardquestionDeescalateda calltagged"ContactCenter"for helpMember toldyou to"Have ablessed day"LoanPayoffUpdatedphoneGaverates tomembertagged"MS3"for helpTransferFundsPFPtransferPlaced anOpportunityTake a loanapp ortransfer tosomeone totake appECMPaymentMemberlost debitcardAccountBalanceCallIssueda cardtagged"Leads"for helpPersonalor VehicleLoanReferralGave sharedbranchinginfo tomemberRemovedBadAddressAssistedwithZelleLoanCorrectionMemberasked forCPay feebackMylinereferralLoanapplicationquestionReferredtobranchStatementCopiesATMdisputeFraud ondebitcardDebitcard limitincreaseUpdatedemailOverrideforDormantAssistedwithBillPayPaymentDefenderquestionOLBlockedoutResearchon clearedtransactionsneeded togive hint tomember forpasswordNewcheckingaccountreferralDistributionErrorOLB newregistrationPasswordaddedAccountandRoutingNumbersDebitCarddeclinedStopPayment

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Credit Card question
  2. Deescalated a call
  3. tagged "Contact Center" for help
  4. Member told you to "Have a blessed day"
  5. Loan Payoff
  6. Updated phone
  7. Gave rates to member
  8. tagged "MS3" for help
  9. Transfer Funds
  10. PFP transfer
  11. Placed an Opportunity
  12. Take a loan app or transfer to someone to take app
  13. ECM Payment
  14. Member lost debit card
  15. Account Balance Call
  16. Issued a card
  17. tagged "Leads" for help
  18. Personal or Vehicle Loan Referral
  19. Gave shared branching info to member
  20. Removed Bad Address
  21. Assisted with Zelle
  22. Loan Correction
  23. Member asked for CPay fee back
  24. Myline referral
  25. Loan application question
  26. Referred to branch
  27. Statement Copies
  28. ATM dispute
  29. Fraud on debit card
  30. Debit card limit increase
  31. Updated email
  32. Override for Dormant
  33. Assisted with BillPay
  34. Payment Defender question
  35. OLB locked out
  36. Research on cleared transactions
  37. needed to give hint to member for password
  38. New checking account referral
  39. Distribution Error
  40. OLB new registration
  41. Password added
  42. Account and Routing Numbers
  43. Debit Card declined
  44. Stop Payment