LoanCorrectionPFPtransferECMPaymentDeescalateda callUpdatedemailPaymentDefenderquestionRemovedBadAddressPersonalor VehicleLoanReferralReferredtobranchLoanPayoffTake a loanapp ortransfer tosomeone totake appOLBlockedoutGave sharedbranchinginfo tomemberOLB newregistrationNewcheckingaccountreferralResearchon clearedtransactionsDebitCarddeclinedMemberlost debitcardOverrideforDormantStopPaymentAssistedwithZellePasswordaddedFraud ondebitcardDebitcard limitincreasetagged"ContactCenter"for helpneeded togive hint tomember forpasswordMember toldyou to"Have ablessed day"ATMdisputeCreditCardquestionUpdatedphoneDistributionErrorAccountBalanceCallAccountandRoutingNumbersTransferFundsAssistedwithBillPayLoanapplicationquestionMemberasked forCPay feebackPlaced anOpportunitytagged"Leads"for helptagged"MS3"for helpMylinereferralStatementCopiesGaverates tomemberIssueda cardLoanCorrectionPFPtransferECMPaymentDeescalateda callUpdatedemailPaymentDefenderquestionRemovedBadAddressPersonalor VehicleLoanReferralReferredtobranchLoanPayoffTake a loanapp ortransfer tosomeone totake appOLBlockedoutGave sharedbranchinginfo tomemberOLB newregistrationNewcheckingaccountreferralResearchon clearedtransactionsDebitCarddeclinedMemberlost debitcardOverrideforDormantStopPaymentAssistedwithZellePasswordaddedFraud ondebitcardDebitcard limitincreasetagged"ContactCenter"for helpneeded togive hint tomember forpasswordMember toldyou to"Have ablessed day"ATMdisputeCreditCardquestionUpdatedphoneDistributionErrorAccountBalanceCallAccountandRoutingNumbersTransferFundsAssistedwithBillPayLoanapplicationquestionMemberasked forCPay feebackPlaced anOpportunitytagged"Leads"for helptagged"MS3"for helpMylinereferralStatementCopiesGaverates tomemberIssueda card

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Loan Correction
  2. PFP transfer
  3. ECM Payment
  4. Deescalated a call
  5. Updated email
  6. Payment Defender question
  7. Removed Bad Address
  8. Personal or Vehicle Loan Referral
  9. Referred to branch
  10. Loan Payoff
  11. Take a loan app or transfer to someone to take app
  12. OLB locked out
  13. Gave shared branching info to member
  14. OLB new registration
  15. New checking account referral
  16. Research on cleared transactions
  17. Debit Card declined
  18. Member lost debit card
  19. Override for Dormant
  20. Stop Payment
  21. Assisted with Zelle
  22. Password added
  23. Fraud on debit card
  24. Debit card limit increase
  25. tagged "Contact Center" for help
  26. needed to give hint to member for password
  27. Member told you to "Have a blessed day"
  28. ATM dispute
  29. Credit Card question
  30. Updated phone
  31. Distribution Error
  32. Account Balance Call
  33. Account and Routing Numbers
  34. Transfer Funds
  35. Assisted with BillPay
  36. Loan application question
  37. Member asked for CPay fee back
  38. Placed an Opportunity
  39. tagged "Leads" for help
  40. tagged "MS3" for help
  41. Myline referral
  42. Statement Copies
  43. Gave rates to member
  44. Issued a card