Memberasked forCPay feebacktagged"ContactCenter"for helpReferredtobranchPaymentDefenderquestionPFPtransfertagged"MS3"for helpPlaced anOpportunityLoanapplicationquestionResearchon clearedtransactionsOLB newregistrationRemovedBadAddressStopPaymentDebitcard limitincreaseDistributionErrorAssistedwithBillPayAssistedwithZelleTake a loanapp ortransfer tosomeone totake appDebitCarddeclinedLoanPayoffFraud ondebitcardECMPaymentCreditCardquestionTransferFundsPersonalor VehicleLoanReferralneeded togive hint tomember forpasswordGaverates tomemberDeescalateda callAccountBalanceCallOverrideforDormantMemberlost debitcardStatementCopiesLoanCorrectionAccountandRoutingNumbersOLBlockedoutNewcheckingaccountreferralMylinereferralUpdatedphoneIssueda cardMember toldyou to"Have ablessed day"tagged"Leads"for helpPasswordaddedUpdatedemailGave sharedbranchinginfo tomemberATMdisputeMemberasked forCPay feebacktagged"ContactCenter"for helpReferredtobranchPaymentDefenderquestionPFPtransfertagged"MS3"for helpPlaced anOpportunityLoanapplicationquestionResearchon clearedtransactionsOLB newregistrationRemovedBadAddressStopPaymentDebitcard limitincreaseDistributionErrorAssistedwithBillPayAssistedwithZelleTake a loanapp ortransfer tosomeone totake appDebitCarddeclinedLoanPayoffFraud ondebitcardECMPaymentCreditCardquestionTransferFundsPersonalor VehicleLoanReferralneeded togive hint tomember forpasswordGaverates tomemberDeescalateda callAccountBalanceCallOverrideforDormantMemberlost debitcardStatementCopiesLoanCorrectionAccountandRoutingNumbersOLBlockedoutNewcheckingaccountreferralMylinereferralUpdatedphoneIssueda cardMember toldyou to"Have ablessed day"tagged"Leads"for helpPasswordaddedUpdatedemailGave sharedbranchinginfo tomemberATMdispute

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member asked for CPay fee back
  2. tagged "Contact Center" for help
  3. Referred to branch
  4. Payment Defender question
  5. PFP transfer
  6. tagged "MS3" for help
  7. Placed an Opportunity
  8. Loan application question
  9. Research on cleared transactions
  10. OLB new registration
  11. Removed Bad Address
  12. Stop Payment
  13. Debit card limit increase
  14. Distribution Error
  15. Assisted with BillPay
  16. Assisted with Zelle
  17. Take a loan app or transfer to someone to take app
  18. Debit Card declined
  19. Loan Payoff
  20. Fraud on debit card
  21. ECM Payment
  22. Credit Card question
  23. Transfer Funds
  24. Personal or Vehicle Loan Referral
  25. needed to give hint to member for password
  26. Gave rates to member
  27. Deescalated a call
  28. Account Balance Call
  29. Override for Dormant
  30. Member lost debit card
  31. Statement Copies
  32. Loan Correction
  33. Account and Routing Numbers
  34. OLB locked out
  35. New checking account referral
  36. Myline referral
  37. Updated phone
  38. Issued a card
  39. Member told you to "Have a blessed day"
  40. tagged "Leads" for help
  41. Password added
  42. Updated email
  43. Gave shared branching info to member
  44. ATM dispute