Memberlost debitcardAssistedwithBillPayFraud ondebitcardDebitCarddeclinedResearchon clearedtransactionsPFPtransferMylinereferralTake a loanapp ortransfer tosomeone totake appNewcheckingaccountreferraltagged"Leads"for helpLoanPayoffDebitcard limitincreaseECMPaymentReferredtobranchPasswordaddedStatementCopiesOLBlockedoutMemberasked forCPay feebacktagged"MS3"for helpPersonalor VehicleLoanReferralTransferFundsPaymentDefenderquestionMember toldyou to"Have ablessed day"AssistedwithZelletagged"ContactCenter"for helpATMdisputeUpdatedphoneRemovedBadAddressAccountBalanceCallIssueda cardCreditCardquestionAccountandRoutingNumbersLoanapplicationquestionDistributionErrorPlaced anOpportunityUpdatedemailGaverates tomemberOLB newregistrationOverrideforDormantDeescalateda callneeded togive hint tomember forpasswordGave sharedbranchinginfo tomemberLoanCorrectionStopPaymentMemberlost debitcardAssistedwithBillPayFraud ondebitcardDebitCarddeclinedResearchon clearedtransactionsPFPtransferMylinereferralTake a loanapp ortransfer tosomeone totake appNewcheckingaccountreferraltagged"Leads"for helpLoanPayoffDebitcard limitincreaseECMPaymentReferredtobranchPasswordaddedStatementCopiesOLBlockedoutMemberasked forCPay feebacktagged"MS3"for helpPersonalor VehicleLoanReferralTransferFundsPaymentDefenderquestionMember toldyou to"Have ablessed day"AssistedwithZelletagged"ContactCenter"for helpATMdisputeUpdatedphoneRemovedBadAddressAccountBalanceCallIssueda cardCreditCardquestionAccountandRoutingNumbersLoanapplicationquestionDistributionErrorPlaced anOpportunityUpdatedemailGaverates tomemberOLB newregistrationOverrideforDormantDeescalateda callneeded togive hint tomember forpasswordGave sharedbranchinginfo tomemberLoanCorrectionStopPayment

Contact Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member lost debit card
  2. Assisted with BillPay
  3. Fraud on debit card
  4. Debit Card declined
  5. Research on cleared transactions
  6. PFP transfer
  7. Myline referral
  8. Take a loan app or transfer to someone to take app
  9. New checking account referral
  10. tagged "Leads" for help
  11. Loan Payoff
  12. Debit card limit increase
  13. ECM Payment
  14. Referred to branch
  15. Password added
  16. Statement Copies
  17. OLB locked out
  18. Member asked for CPay fee back
  19. tagged "MS3" for help
  20. Personal or Vehicle Loan Referral
  21. Transfer Funds
  22. Payment Defender question
  23. Member told you to "Have a blessed day"
  24. Assisted with Zelle
  25. tagged "Contact Center" for help
  26. ATM dispute
  27. Updated phone
  28. Removed Bad Address
  29. Account Balance Call
  30. Issued a card
  31. Credit Card question
  32. Account and Routing Numbers
  33. Loan application question
  34. Distribution Error
  35. Placed an Opportunity
  36. Updated email
  37. Gave rates to member
  38. OLB new registration
  39. Override for Dormant
  40. Deescalated a call
  41. needed to give hint to member for password
  42. Gave shared branching info to member
  43. Loan Correction
  44. Stop Payment