"I've nevermade aclaimbefore"Won'tstoptalkingDoesn'thave anypolicy #"I explainedit to thepersonbefore"Threatensto go toFOS / notrenewComplainsabout waittimesSoundsmiserablebeforegiving DPAAvayaFreezesmid-call"My friend /neighbourclaimed forthis before"Doesn'tknowbrokerTalksaboutexistingclaimGives allinformationbeforeDPAReads fromschedule,thinking it'sPolicyWording"what'sthe pointin havinginsurance"Intentionallytalks overyou"I don'tknow if Ican claim"Forgetsthere'sa delay"Have you gotanyone youcanrecommend?"We're nottheunderwriterDisputesW&TOff-systempolicyTragicbackstoryDoesn'tknowcause ofdamageAlreadysubmittedonlineformGivesincorrectpolicy #"whatdoes myinsurancecover?"hangsupWasn'taware ofXSamountSays postcode sofast that youcan'tkeep up"I've nevermade aclaimbefore"Won'tstoptalkingDoesn'thave anypolicy #"I explainedit to thepersonbefore"Threatensto go toFOS / notrenewComplainsabout waittimesSoundsmiserablebeforegiving DPAAvayaFreezesmid-call"My friend /neighbourclaimed forthis before"Doesn'tknowbrokerTalksaboutexistingclaimGives allinformationbeforeDPAReads fromschedule,thinking it'sPolicyWording"what'sthe pointin havinginsurance"Intentionallytalks overyou"I don'tknow if Ican claim"Forgetsthere'sa delay"Have you gotanyone youcanrecommend?"We're nottheunderwriterDisputesW&TOff-systempolicyTragicbackstoryDoesn'tknowcause ofdamageAlreadysubmittedonlineformGivesincorrectpolicy #"whatdoes myinsurancecover?"hangsupWasn'taware ofXSamountSays postcode sofast that youcan'tkeep up

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I've never made a claim before"
  2. Won't stop talking
  3. Doesn't have any policy #
  4. "I explained it to the person before"
  5. Threatens to go to FOS / not renew
  6. Complains about wait times
  7. Sounds miserable before giving DPA
  8. Avaya Freezes mid-call
  9. "My friend / neighbour claimed for this before"
  10. Doesn't know broker
  11. Talks about existing claim
  12. Gives all information before DPA
  13. Reads from schedule, thinking it's Policy Wording
  14. "what's the point in having insurance"
  15. Intentionally talks over you
  16. "I don't know if I can claim"
  17. Forgets there's a delay
  18. "Have you got anyone you can recommend?"
  19. We're not the underwriter
  20. Disputes W&T
  21. Off-system policy
  22. Tragic backstory
  23. Doesn't know cause of damage
  24. Already submitted online form
  25. Gives incorrect policy #
  26. "what does my insurance cover?"
  27. hangs up
  28. Wasn't aware of XS amount
  29. Says post code so fast that you can't keep up