"whatdoes myinsurancecover?"Threatensto go toFOS / notrenewWon'tstoptalkingSays postcode sofast that youcan'tkeep uphangsupTalksaboutexistingclaimAvayaFreezesmid-callAlreadysubmittedonlineformDoesn'thave anypolicy #"I don'tknow if Ican claim""Have you gotanyone youcanrecommend?"Complainsabout waittimesOff-systempolicyForgetsthere'sa delaySoundsmiserablebeforegiving DPADoesn'tknowcause ofdamageGives allinformationbeforeDPAWe're nottheunderwriterTragicbackstory"I've nevermade aclaimbefore""I explainedit to thepersonbefore"Givesincorrectpolicy #Intentionallytalks overyou"what'sthe pointin havinginsurance"DisputesW&TWasn'taware ofXSamount"My friend /neighbourclaimed forthis before"Doesn'tknowbrokerReads fromschedule,thinking it'sPolicyWording"whatdoes myinsurancecover?"Threatensto go toFOS / notrenewWon'tstoptalkingSays postcode sofast that youcan'tkeep uphangsupTalksaboutexistingclaimAvayaFreezesmid-callAlreadysubmittedonlineformDoesn'thave anypolicy #"I don'tknow if Ican claim""Have you gotanyone youcanrecommend?"Complainsabout waittimesOff-systempolicyForgetsthere'sa delaySoundsmiserablebeforegiving DPADoesn'tknowcause ofdamageGives allinformationbeforeDPAWe're nottheunderwriterTragicbackstory"I've nevermade aclaimbefore""I explainedit to thepersonbefore"Givesincorrectpolicy #Intentionallytalks overyou"what'sthe pointin havinginsurance"DisputesW&TWasn'taware ofXSamount"My friend /neighbourclaimed forthis before"Doesn'tknowbrokerReads fromschedule,thinking it'sPolicyWording

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "what does my insurance cover?"
  2. Threatens to go to FOS / not renew
  3. Won't stop talking
  4. Says post code so fast that you can't keep up
  5. hangs up
  6. Talks about existing claim
  7. Avaya Freezes mid-call
  8. Already submitted online form
  9. Doesn't have any policy #
  10. "I don't know if I can claim"
  11. "Have you got anyone you can recommend?"
  12. Complains about wait times
  13. Off-system policy
  14. Forgets there's a delay
  15. Sounds miserable before giving DPA
  16. Doesn't know cause of damage
  17. Gives all information before DPA
  18. We're not the underwriter
  19. Tragic backstory
  20. "I've never made a claim before"
  21. "I explained it to the person before"
  22. Gives incorrect policy #
  23. Intentionally talks over you
  24. "what's the point in having insurance"
  25. Disputes W&T
  26. Wasn't aware of XS amount
  27. "My friend / neighbour claimed for this before"
  28. Doesn't know broker
  29. Reads from schedule, thinking it's Policy Wording