"I explainedit to thepersonbefore"Gives allinformationbeforeDPA"I've nevermade aclaimbefore"We're nottheunderwriterTalksaboutexistingclaimSays postcode sofast that youcan'tkeep upWon'tstoptalkingReads fromschedule,thinking it'sPolicyWordingComplainsabout waittimesTragicbackstoryhangsupIntentionallytalks overyou"whatdoes myinsurancecover?"DisputesW&TAlreadysubmittedonlineformOff-systempolicy"what'sthe pointin havinginsurance""I don'tknow if Ican claim"Threatensto go toFOS / notrenewDoesn'tknowbrokerGivesincorrectpolicy #Wasn'taware ofXSamountDoesn'thave anypolicy #"Have you gotanyone youcanrecommend?"AvayaFreezesmid-callDoesn'tknowcause ofdamage"My friend /neighbourclaimed forthis before"Forgetsthere'sa delaySoundsmiserablebeforegiving DPA"I explainedit to thepersonbefore"Gives allinformationbeforeDPA"I've nevermade aclaimbefore"We're nottheunderwriterTalksaboutexistingclaimSays postcode sofast that youcan'tkeep upWon'tstoptalkingReads fromschedule,thinking it'sPolicyWordingComplainsabout waittimesTragicbackstoryhangsupIntentionallytalks overyou"whatdoes myinsurancecover?"DisputesW&TAlreadysubmittedonlineformOff-systempolicy"what'sthe pointin havinginsurance""I don'tknow if Ican claim"Threatensto go toFOS / notrenewDoesn'tknowbrokerGivesincorrectpolicy #Wasn'taware ofXSamountDoesn'thave anypolicy #"Have you gotanyone youcanrecommend?"AvayaFreezesmid-callDoesn'tknowcause ofdamage"My friend /neighbourclaimed forthis before"Forgetsthere'sa delaySoundsmiserablebeforegiving DPA

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I explained it to the person before"
  2. Gives all information before DPA
  3. "I've never made a claim before"
  4. We're not the underwriter
  5. Talks about existing claim
  6. Says post code so fast that you can't keep up
  7. Won't stop talking
  8. Reads from schedule, thinking it's Policy Wording
  9. Complains about wait times
  10. Tragic backstory
  11. hangs up
  12. Intentionally talks over you
  13. "what does my insurance cover?"
  14. Disputes W&T
  15. Already submitted online form
  16. Off-system policy
  17. "what's the point in having insurance"
  18. "I don't know if I can claim"
  19. Threatens to go to FOS / not renew
  20. Doesn't know broker
  21. Gives incorrect policy #
  22. Wasn't aware of XS amount
  23. Doesn't have any policy #
  24. "Have you got anyone you can recommend?"
  25. Avaya Freezes mid-call
  26. Doesn't know cause of damage
  27. "My friend / neighbour claimed for this before"
  28. Forgets there's a delay
  29. Sounds miserable before giving DPA