Complainsabout waittimesDoesn'thave anypolicy #Won'tstoptalkingGivesincorrectpolicy #Forgetsthere'sa delay"Have you gotanyone youcanrecommend?"DisputesW&T"I've nevermade aclaimbefore"Wasn'taware ofXSamountSoundsmiserablebeforegiving DPA"what'sthe pointin havinginsurance"Gives allinformationbeforeDPAOff-systempolicyAlreadysubmittedonlineformThreatensto go toFOS / notrenewDoesn'tknowbrokerAvayaFreezesmid-call"I explainedit to thepersonbefore"We're nottheunderwriter"whatdoes myinsurancecover?"Reads fromschedule,thinking it'sPolicyWording"I don'tknow if Ican claim"Intentionallytalks overyouTalksaboutexistingclaimhangsupTragicbackstory"My friend /neighbourclaimed forthis before"Doesn'tknowcause ofdamageSays postcode sofast that youcan'tkeep upComplainsabout waittimesDoesn'thave anypolicy #Won'tstoptalkingGivesincorrectpolicy #Forgetsthere'sa delay"Have you gotanyone youcanrecommend?"DisputesW&T"I've nevermade aclaimbefore"Wasn'taware ofXSamountSoundsmiserablebeforegiving DPA"what'sthe pointin havinginsurance"Gives allinformationbeforeDPAOff-systempolicyAlreadysubmittedonlineformThreatensto go toFOS / notrenewDoesn'tknowbrokerAvayaFreezesmid-call"I explainedit to thepersonbefore"We're nottheunderwriter"whatdoes myinsurancecover?"Reads fromschedule,thinking it'sPolicyWording"I don'tknow if Ican claim"Intentionallytalks overyouTalksaboutexistingclaimhangsupTragicbackstory"My friend /neighbourclaimed forthis before"Doesn'tknowcause ofdamageSays postcode sofast that youcan'tkeep up

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complains about wait times
  2. Doesn't have any policy #
  3. Won't stop talking
  4. Gives incorrect policy #
  5. Forgets there's a delay
  6. "Have you got anyone you can recommend?"
  7. Disputes W&T
  8. "I've never made a claim before"
  9. Wasn't aware of XS amount
  10. Sounds miserable before giving DPA
  11. "what's the point in having insurance"
  12. Gives all information before DPA
  13. Off-system policy
  14. Already submitted online form
  15. Threatens to go to FOS / not renew
  16. Doesn't know broker
  17. Avaya Freezes mid-call
  18. "I explained it to the person before"
  19. We're not the underwriter
  20. "what does my insurance cover?"
  21. Reads from schedule, thinking it's Policy Wording
  22. "I don't know if I can claim"
  23. Intentionally talks over you
  24. Talks about existing claim
  25. hangs up
  26. Tragic backstory
  27. "My friend / neighbour claimed for this before"
  28. Doesn't know cause of damage
  29. Says post code so fast that you can't keep up