Givesincorrectpolicy #Soundsmiserablebeforegiving DPAAlreadysubmittedonlineformDisputesW&TComplainsabout waittimesAvayaFreezesmid-call"My friend /neighbourclaimed forthis before"Intentionallytalks overyouWe're nottheunderwriter"Have you gotanyone youcanrecommend?"hangsupDoesn'tknowcause ofdamageWon'tstoptalkingForgetsthere'sa delayTalksaboutexistingclaimReads fromschedule,thinking it'sPolicyWordingSays postcode sofast that youcan'tkeep upWasn'taware ofXSamountOff-systempolicyDoesn'thave anypolicy #"whatdoes myinsurancecover?"Tragicbackstory"I explainedit to thepersonbefore"Threatensto go toFOS / notrenewGives allinformationbeforeDPA"what'sthe pointin havinginsurance""I've nevermade aclaimbefore"Doesn'tknowbroker"I don'tknow if Ican claim"Givesincorrectpolicy #Soundsmiserablebeforegiving DPAAlreadysubmittedonlineformDisputesW&TComplainsabout waittimesAvayaFreezesmid-call"My friend /neighbourclaimed forthis before"Intentionallytalks overyouWe're nottheunderwriter"Have you gotanyone youcanrecommend?"hangsupDoesn'tknowcause ofdamageWon'tstoptalkingForgetsthere'sa delayTalksaboutexistingclaimReads fromschedule,thinking it'sPolicyWordingSays postcode sofast that youcan'tkeep upWasn'taware ofXSamountOff-systempolicyDoesn'thave anypolicy #"whatdoes myinsurancecover?"Tragicbackstory"I explainedit to thepersonbefore"Threatensto go toFOS / notrenewGives allinformationbeforeDPA"what'sthe pointin havinginsurance""I've nevermade aclaimbefore"Doesn'tknowbroker"I don'tknow if Ican claim"

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gives incorrect policy #
  2. Sounds miserable before giving DPA
  3. Already submitted online form
  4. Disputes W&T
  5. Complains about wait times
  6. Avaya Freezes mid-call
  7. "My friend / neighbour claimed for this before"
  8. Intentionally talks over you
  9. We're not the underwriter
  10. "Have you got anyone you can recommend?"
  11. hangs up
  12. Doesn't know cause of damage
  13. Won't stop talking
  14. Forgets there's a delay
  15. Talks about existing claim
  16. Reads from schedule, thinking it's Policy Wording
  17. Says post code so fast that you can't keep up
  18. Wasn't aware of XS amount
  19. Off-system policy
  20. Doesn't have any policy #
  21. "what does my insurance cover?"
  22. Tragic backstory
  23. "I explained it to the person before"
  24. Threatens to go to FOS / not renew
  25. Gives all information before DPA
  26. "what's the point in having insurance"
  27. "I've never made a claim before"
  28. Doesn't know broker
  29. "I don't know if I can claim"