hangsupWon'tstoptalkingThreatensto go toFOS / notrenewTalksaboutexistingclaimSoundsmiserablebeforegiving DPA"Have you gotanyone youcanrecommend?"Givesincorrectpolicy #We're nottheunderwriterAlreadysubmittedonlineformGives allinformationbeforeDPA"I've nevermade aclaimbefore"Complainsabout waittimes"My friend /neighbourclaimed forthis before""what'sthe pointin havinginsurance""I explainedit to thepersonbefore"DisputesW&TDoesn'thave anypolicy #Doesn'tknowbrokerReads fromschedule,thinking it'sPolicyWordingAvayaFreezesmid-callTragicbackstory"whatdoes myinsurancecover?"Off-systempolicyWasn'taware ofXSamount"I don'tknow if Ican claim"Says postcode sofast that youcan'tkeep upDoesn'tknowcause ofdamageIntentionallytalks overyouForgetsthere'sa delayhangsupWon'tstoptalkingThreatensto go toFOS / notrenewTalksaboutexistingclaimSoundsmiserablebeforegiving DPA"Have you gotanyone youcanrecommend?"Givesincorrectpolicy #We're nottheunderwriterAlreadysubmittedonlineformGives allinformationbeforeDPA"I've nevermade aclaimbefore"Complainsabout waittimes"My friend /neighbourclaimed forthis before""what'sthe pointin havinginsurance""I explainedit to thepersonbefore"DisputesW&TDoesn'thave anypolicy #Doesn'tknowbrokerReads fromschedule,thinking it'sPolicyWordingAvayaFreezesmid-callTragicbackstory"whatdoes myinsurancecover?"Off-systempolicyWasn'taware ofXSamount"I don'tknow if Ican claim"Says postcode sofast that youcan'tkeep upDoesn'tknowcause ofdamageIntentionallytalks overyouForgetsthere'sa delay

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. hangs up
  2. Won't stop talking
  3. Threatens to go to FOS / not renew
  4. Talks about existing claim
  5. Sounds miserable before giving DPA
  6. "Have you got anyone you can recommend?"
  7. Gives incorrect policy #
  8. We're not the underwriter
  9. Already submitted online form
  10. Gives all information before DPA
  11. "I've never made a claim before"
  12. Complains about wait times
  13. "My friend / neighbour claimed for this before"
  14. "what's the point in having insurance"
  15. "I explained it to the person before"
  16. Disputes W&T
  17. Doesn't have any policy #
  18. Doesn't know broker
  19. Reads from schedule, thinking it's Policy Wording
  20. Avaya Freezes mid-call
  21. Tragic backstory
  22. "what does my insurance cover?"
  23. Off-system policy
  24. Wasn't aware of XS amount
  25. "I don't know if I can claim"
  26. Says post code so fast that you can't keep up
  27. Doesn't know cause of damage
  28. Intentionally talks over you
  29. Forgets there's a delay