AlreadysubmittedonlineformWe're nottheunderwriter"whatdoes myinsurancecover?"Doesn'tknowbrokerWon'tstoptalking"I've nevermade aclaimbefore"Threatensto go toFOS / notrenewDisputesW&T"I don'tknow if Ican claim""Have you gotanyone youcanrecommend?"Reads fromschedule,thinking it'sPolicyWordingSoundsmiserablebeforegiving DPATragicbackstoryDoesn'tknowcause ofdamageGives allinformationbeforeDPA"what'sthe pointin havinginsurance"Off-systempolicyhangsupIntentionallytalks overyouForgetsthere'sa delayWasn'taware ofXSamountGivesincorrectpolicy #"My friend /neighbourclaimed forthis before"Talksaboutexistingclaim"I explainedit to thepersonbefore"Complainsabout waittimesDoesn'thave anypolicy #AvayaFreezesmid-callSays postcode sofast that youcan'tkeep upAlreadysubmittedonlineformWe're nottheunderwriter"whatdoes myinsurancecover?"Doesn'tknowbrokerWon'tstoptalking"I've nevermade aclaimbefore"Threatensto go toFOS / notrenewDisputesW&T"I don'tknow if Ican claim""Have you gotanyone youcanrecommend?"Reads fromschedule,thinking it'sPolicyWordingSoundsmiserablebeforegiving DPATragicbackstoryDoesn'tknowcause ofdamageGives allinformationbeforeDPA"what'sthe pointin havinginsurance"Off-systempolicyhangsupIntentionallytalks overyouForgetsthere'sa delayWasn'taware ofXSamountGivesincorrectpolicy #"My friend /neighbourclaimed forthis before"Talksaboutexistingclaim"I explainedit to thepersonbefore"Complainsabout waittimesDoesn'thave anypolicy #AvayaFreezesmid-callSays postcode sofast that youcan'tkeep up

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Already submitted online form
  2. We're not the underwriter
  3. "what does my insurance cover?"
  4. Doesn't know broker
  5. Won't stop talking
  6. "I've never made a claim before"
  7. Threatens to go to FOS / not renew
  8. Disputes W&T
  9. "I don't know if I can claim"
  10. "Have you got anyone you can recommend?"
  11. Reads from schedule, thinking it's Policy Wording
  12. Sounds miserable before giving DPA
  13. Tragic backstory
  14. Doesn't know cause of damage
  15. Gives all information before DPA
  16. "what's the point in having insurance"
  17. Off-system policy
  18. hangs up
  19. Intentionally talks over you
  20. Forgets there's a delay
  21. Wasn't aware of XS amount
  22. Gives incorrect policy #
  23. "My friend / neighbour claimed for this before"
  24. Talks about existing claim
  25. "I explained it to the person before"
  26. Complains about wait times
  27. Doesn't have any policy #
  28. Avaya Freezes mid-call
  29. Says post code so fast that you can't keep up