"I don'tknow if Ican claim""My friend /neighbourclaimed forthis before"Givesincorrectpolicy #"whatdoes myinsurancecover?"DisputesW&TWe're nottheunderwriterSays postcode sofast that youcan'tkeep upGives allinformationbeforeDPAReads fromschedule,thinking it'sPolicyWordingAlreadysubmittedonlineformTalksaboutexistingclaimComplainsabout waittimes"Have you gotanyone youcanrecommend?"Won'tstoptalkingDoesn'tknowbrokerWasn'taware ofXSamountThreatensto go toFOS / notrenew"what'sthe pointin havinginsurance"Doesn'tknowcause ofdamageForgetsthere'sa delayhangsupTragicbackstoryIntentionallytalks overyouSoundsmiserablebeforegiving DPAOff-systempolicyDoesn'thave anypolicy #"I've nevermade aclaimbefore""I explainedit to thepersonbefore"AvayaFreezesmid-call"I don'tknow if Ican claim""My friend /neighbourclaimed forthis before"Givesincorrectpolicy #"whatdoes myinsurancecover?"DisputesW&TWe're nottheunderwriterSays postcode sofast that youcan'tkeep upGives allinformationbeforeDPAReads fromschedule,thinking it'sPolicyWordingAlreadysubmittedonlineformTalksaboutexistingclaimComplainsabout waittimes"Have you gotanyone youcanrecommend?"Won'tstoptalkingDoesn'tknowbrokerWasn'taware ofXSamountThreatensto go toFOS / notrenew"what'sthe pointin havinginsurance"Doesn'tknowcause ofdamageForgetsthere'sa delayhangsupTragicbackstoryIntentionallytalks overyouSoundsmiserablebeforegiving DPAOff-systempolicyDoesn'thave anypolicy #"I've nevermade aclaimbefore""I explainedit to thepersonbefore"AvayaFreezesmid-call

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I don't know if I can claim"
  2. "My friend / neighbour claimed for this before"
  3. Gives incorrect policy #
  4. "what does my insurance cover?"
  5. Disputes W&T
  6. We're not the underwriter
  7. Says post code so fast that you can't keep up
  8. Gives all information before DPA
  9. Reads from schedule, thinking it's Policy Wording
  10. Already submitted online form
  11. Talks about existing claim
  12. Complains about wait times
  13. "Have you got anyone you can recommend?"
  14. Won't stop talking
  15. Doesn't know broker
  16. Wasn't aware of XS amount
  17. Threatens to go to FOS / not renew
  18. "what's the point in having insurance"
  19. Doesn't know cause of damage
  20. Forgets there's a delay
  21. hangs up
  22. Tragic backstory
  23. Intentionally talks over you
  24. Sounds miserable before giving DPA
  25. Off-system policy
  26. Doesn't have any policy #
  27. "I've never made a claim before"
  28. "I explained it to the person before"
  29. Avaya Freezes mid-call