Soundsmiserablebeforegiving DPA"what'sthe pointin havinginsurance""I explainedit to thepersonbefore"Doesn'tknowcause ofdamageDoesn'tknowbrokerTalksaboutexistingclaim"I don'tknow if Ican claim"Won'tstoptalkingWasn'taware ofXSamount"I've nevermade aclaimbefore"Alreadysubmittedonlineform"whatdoes myinsurancecover?"Threatensto go toFOS / notrenewSays postcode sofast that youcan'tkeep upTragicbackstory"My friend /neighbourclaimed forthis before"We're nottheunderwriter"Have you gotanyone youcanrecommend?"Forgetsthere'sa delayOff-systempolicyDoesn'thave anypolicy #hangsupGivesincorrectpolicy #AvayaFreezesmid-callReads fromschedule,thinking it'sPolicyWordingGives allinformationbeforeDPADisputesW&TIntentionallytalks overyouComplainsabout waittimesSoundsmiserablebeforegiving DPA"what'sthe pointin havinginsurance""I explainedit to thepersonbefore"Doesn'tknowcause ofdamageDoesn'tknowbrokerTalksaboutexistingclaim"I don'tknow if Ican claim"Won'tstoptalkingWasn'taware ofXSamount"I've nevermade aclaimbefore"Alreadysubmittedonlineform"whatdoes myinsurancecover?"Threatensto go toFOS / notrenewSays postcode sofast that youcan'tkeep upTragicbackstory"My friend /neighbourclaimed forthis before"We're nottheunderwriter"Have you gotanyone youcanrecommend?"Forgetsthere'sa delayOff-systempolicyDoesn'thave anypolicy #hangsupGivesincorrectpolicy #AvayaFreezesmid-callReads fromschedule,thinking it'sPolicyWordingGives allinformationbeforeDPADisputesW&TIntentionallytalks overyouComplainsabout waittimes

Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sounds miserable before giving DPA
  2. "what's the point in having insurance"
  3. "I explained it to the person before"
  4. Doesn't know cause of damage
  5. Doesn't know broker
  6. Talks about existing claim
  7. "I don't know if I can claim"
  8. Won't stop talking
  9. Wasn't aware of XS amount
  10. "I've never made a claim before"
  11. Already submitted online form
  12. "what does my insurance cover?"
  13. Threatens to go to FOS / not renew
  14. Says post code so fast that you can't keep up
  15. Tragic backstory
  16. "My friend / neighbour claimed for this before"
  17. We're not the underwriter
  18. "Have you got anyone you can recommend?"
  19. Forgets there's a delay
  20. Off-system policy
  21. Doesn't have any policy #
  22. hangs up
  23. Gives incorrect policy #
  24. Avaya Freezes mid-call
  25. Reads from schedule, thinking it's Policy Wording
  26. Gives all information before DPA
  27. Disputes W&T
  28. Intentionally talks over you
  29. Complains about wait times