Customerhas namedtheirequipment.RxSafesends theparts to thewronglocation.You have totrain supporton the issueyou arefixing.The machineis so dirty, youwonder howthe site canuse it daily.The retrieve failissue reported isdue to a build upof black foam inthe gripper.Engineeringwants to trysomething foran issue wehave “neverseen”Nobody fromsupport isavailable tohelp you.The partyou needwas notshipped.Called foranURGENTdispatchPartsarelate.Customer doesnot trust the issueis resolved andasks you to stayanother day.Customercomplains aboutthe number ofindexers theyhave replaced.Supportasks forphotos.Customercomplainsabout howmuch they hateto call support.Once you areonsite supportadds another twohours of work thatwas not in thedispatchIt took morethan 30minutes to getahold of yourRxSafeContact.Fedex doesnot deliverthe overnightpart until3pmThe customertakes pity onyou and buysyou a meal.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.Issue that youare dispatchedfor is non-existent onceyou are on site.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.Customeraccusesmachine ofbeing alemon.Customerdidn't knowyou werecoming.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.Customerhas namedtheirequipment.RxSafesends theparts to thewronglocation.You have totrain supporton the issueyou arefixing.The machineis so dirty, youwonder howthe site canuse it daily.The retrieve failissue reported isdue to a build upof black foam inthe gripper.Engineeringwants to trysomething foran issue wehave “neverseen”Nobody fromsupport isavailable tohelp you.The partyou needwas notshipped.Called foranURGENTdispatchPartsarelate.Customer doesnot trust the issueis resolved andasks you to stayanother day.Customercomplains aboutthe number ofindexers theyhave replaced.Supportasks forphotos.Customercomplainsabout howmuch they hateto call support.Once you areonsite supportadds another twohours of work thatwas not in thedispatchIt took morethan 30minutes to getahold of yourRxSafeContact.Fedex doesnot deliverthe overnightpart until3pmThe customertakes pity onyou and buysyou a meal.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.Issue that youare dispatchedfor is non-existent onceyou are on site.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.Customeraccusesmachine ofbeing alemon.Customerdidn't knowyou werecoming.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.

RxSafe Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has named their equipment.
  2. RxSafe sends the parts to the wrong location.
  3. You have to train support on the issue you are fixing.
  4. The machine is so dirty, you wonder how the site can use it daily.
  5. The retrieve fail issue reported is due to a build up of black foam in the gripper.
  6. Engineering wants to try something for an issue we have “never seen”
  7. Nobody from support is available to help you.
  8. The part you need was not shipped.
  9. Called for an URGENT dispatch
  10. Parts are late.
  11. Customer does not trust the issue is resolved and asks you to stay another day.
  12. Customer complains about the number of indexers they have replaced.
  13. Support asks for photos.
  14. Customer complains about how much they hate to call support.
  15. Once you are onsite support adds another two hours of work that was not in the dispatch
  16. It took more than 30 minutes to get ahold of your RxSafe Contact.
  17. Fedex does not deliver the overnight part until 3pm
  18. The customer takes pity on you and buys you a meal.
  19. The RxSafe tech you talk to needs to talk to at least two other RxSafe Employees to help you.
  20. Issue that you are dispatched for is non-existent once you are on site.
  21. Support tells you some mystical software fix is going to fix all the customers issues.
  22. Customer accuses machine of being a lemon.
  23. Customer didn't know you were coming.
  24. The tech you must work with is unable to stay late, forcing you to spend another day onsite.