Engineeringwants to trysomething foran issue wehave “neverseen”Fedex doesnot deliverthe overnightpart until3pmCustomercomplains aboutthe number ofindexers theyhave replaced.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.RxSafesends theparts to thewronglocation.The retrieve failissue reported isdue to a build upof black foam inthe gripper.You have totrain supporton the issueyou arefixing.Supportasks forphotos.The customertakes pity onyou and buysyou a meal.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.The partyou needwas notshipped.Customerdidn't knowyou werecoming.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.It took morethan 30minutes to getahold of yourRxSafeContact.Customeraccusesmachine ofbeing alemon.Customer doesnot trust the issueis resolved andasks you to stayanother day.Issue that youare dispatchedfor is non-existent onceyou are on site.Nobody fromsupport isavailable tohelp you.Once you areonsite supportadds another twohours of work thatwas not in thedispatchPartsarelate.Customercomplainsabout howmuch they hateto call support.Called foranURGENTdispatchThe machineis so dirty, youwonder howthe site canuse it daily.Customerhas namedtheirequipment.Engineeringwants to trysomething foran issue wehave “neverseen”Fedex doesnot deliverthe overnightpart until3pmCustomercomplains aboutthe number ofindexers theyhave replaced.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.RxSafesends theparts to thewronglocation.The retrieve failissue reported isdue to a build upof black foam inthe gripper.You have totrain supporton the issueyou arefixing.Supportasks forphotos.The customertakes pity onyou and buysyou a meal.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.The partyou needwas notshipped.Customerdidn't knowyou werecoming.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.It took morethan 30minutes to getahold of yourRxSafeContact.Customeraccusesmachine ofbeing alemon.Customer doesnot trust the issueis resolved andasks you to stayanother day.Issue that youare dispatchedfor is non-existent onceyou are on site.Nobody fromsupport isavailable tohelp you.Once you areonsite supportadds another twohours of work thatwas not in thedispatchPartsarelate.Customercomplainsabout howmuch they hateto call support.Called foranURGENTdispatchThe machineis so dirty, youwonder howthe site canuse it daily.Customerhas namedtheirequipment.

RxSafe Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Engineering wants to try something for an issue we have “never seen”
  2. Fedex does not deliver the overnight part until 3pm
  3. Customer complains about the number of indexers they have replaced.
  4. Support tells you some mystical software fix is going to fix all the customers issues.
  5. RxSafe sends the parts to the wrong location.
  6. The retrieve fail issue reported is due to a build up of black foam in the gripper.
  7. You have to train support on the issue you are fixing.
  8. Support asks for photos.
  9. The customer takes pity on you and buys you a meal.
  10. The tech you must work with is unable to stay late, forcing you to spend another day onsite.
  11. The part you need was not shipped.
  12. Customer didn't know you were coming.
  13. The RxSafe tech you talk to needs to talk to at least two other RxSafe Employees to help you.
  14. It took more than 30 minutes to get ahold of your RxSafe Contact.
  15. Customer accuses machine of being a lemon.
  16. Customer does not trust the issue is resolved and asks you to stay another day.
  17. Issue that you are dispatched for is non-existent once you are on site.
  18. Nobody from support is available to help you.
  19. Once you are onsite support adds another two hours of work that was not in the dispatch
  20. Parts are late.
  21. Customer complains about how much they hate to call support.
  22. Called for an URGENT dispatch
  23. The machine is so dirty, you wonder how the site can use it daily.
  24. Customer has named their equipment.