Customerhas namedtheirequipment.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.Fedex doesnot deliverthe overnightpart until3pmNobody fromsupport isavailable tohelp you.It took morethan 30minutes to getahold of yourRxSafeContact.Supportasks forphotos.Customercomplains aboutthe number ofindexers theyhave replaced.Called foranURGENTdispatchCustomerdidn't knowyou werecoming.The machineis so dirty, youwonder howthe site canuse it daily.The retrieve failissue reported isdue to a build upof black foam inthe gripper.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.Engineeringwants to trysomething foran issue wehave “neverseen”Customer doesnot trust the issueis resolved andasks you to stayanother day.The customertakes pity onyou and buysyou a meal.Customercomplainsabout howmuch they hateto call support.RxSafesends theparts to thewronglocation.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.Issue that youare dispatchedfor is non-existent onceyou are on site.The partyou needwas notshipped.Once you areonsite supportadds another twohours of work thatwas not in thedispatchPartsarelate.Customeraccusesmachine ofbeing alemon.You have totrain supporton the issueyou arefixing.Customerhas namedtheirequipment.The tech you mustwork with isunable to stay late,forcing you tospend another dayonsite.Fedex doesnot deliverthe overnightpart until3pmNobody fromsupport isavailable tohelp you.It took morethan 30minutes to getahold of yourRxSafeContact.Supportasks forphotos.Customercomplains aboutthe number ofindexers theyhave replaced.Called foranURGENTdispatchCustomerdidn't knowyou werecoming.The machineis so dirty, youwonder howthe site canuse it daily.The retrieve failissue reported isdue to a build upof black foam inthe gripper.Support tells yousome mysticalsoftware fix isgoing to fix all thecustomers issues.Engineeringwants to trysomething foran issue wehave “neverseen”Customer doesnot trust the issueis resolved andasks you to stayanother day.The customertakes pity onyou and buysyou a meal.Customercomplainsabout howmuch they hateto call support.RxSafesends theparts to thewronglocation.The RxSafe techyou talk to needsto talk to at leasttwo other RxSafeEmployees to helpyou.Issue that youare dispatchedfor is non-existent onceyou are on site.The partyou needwas notshipped.Once you areonsite supportadds another twohours of work thatwas not in thedispatchPartsarelate.Customeraccusesmachine ofbeing alemon.You have totrain supporton the issueyou arefixing.

RxSafe Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer has named their equipment.
  2. The tech you must work with is unable to stay late, forcing you to spend another day onsite.
  3. Fedex does not deliver the overnight part until 3pm
  4. Nobody from support is available to help you.
  5. It took more than 30 minutes to get ahold of your RxSafe Contact.
  6. Support asks for photos.
  7. Customer complains about the number of indexers they have replaced.
  8. Called for an URGENT dispatch
  9. Customer didn't know you were coming.
  10. The machine is so dirty, you wonder how the site can use it daily.
  11. The retrieve fail issue reported is due to a build up of black foam in the gripper.
  12. Support tells you some mystical software fix is going to fix all the customers issues.
  13. Engineering wants to try something for an issue we have “never seen”
  14. Customer does not trust the issue is resolved and asks you to stay another day.
  15. The customer takes pity on you and buys you a meal.
  16. Customer complains about how much they hate to call support.
  17. RxSafe sends the parts to the wrong location.
  18. The RxSafe tech you talk to needs to talk to at least two other RxSafe Employees to help you.
  19. Issue that you are dispatched for is non-existent once you are on site.
  20. The part you need was not shipped.
  21. Once you are onsite support adds another two hours of work that was not in the dispatch
  22. Parts are late.
  23. Customer accuses machine of being a lemon.
  24. You have to train support on the issue you are fixing.