(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Advise a customer of our complaints SLA
Assist 3 unsatisfied customers who are NOT complaining
Find an SF profile with a complaint already listed
Assign a complaint to someone else in SF
Help out a teammate with SF
Enter important information 3 times
Lodge a complaint for a non-policy holder
Lodge a privacy breach
Lodge 2 complaints from emails
Find 3 SF profiles with Opportunities already listed
Lodge a complaint from WhatsApp
Find 3 SF profiles for non-individuals (companies, trusts, etc.)
Lodge a complaint that needs to be forwarded
Lodge 3 quick complaints
Help out a teammate with a complaint
Use email addresses to locate customers in SF 5 times
Add an attachment to a complaint
Tell a customer where they can read more about our complaints process
Use SF to locate a customer (instead of QA) 3 times
Log into SF 5 shifts in a row
Acknowledge a complaint
Use the FSLAA - Other department macro
Lodge 3 complaints from Live Chats
Find an email address with more than one SF profile attached
Find an SF profile with important information already added
