Use SF tolocate acustomer(instead ofQA) 3 timesAcknowledgea complaintLodge acomplaintthat needs tobe forwardedLodge acomplaint fora non-policyholderLodge 3quickcomplaintsLodge 2complaintsfromemailsAdvise acustomer ofourcomplaintsSLAAssign acomplaint tosomeoneelse in SFLodge 3complaintsfrom LiveChatsUse theFSLAA -CustomerCare macroLodge acomplaintfromWhatsAppUse theFSLAA -OtherdepartmentmacroFind 3 SFprofiles for non-individuals(companies,trusts, etc.)Add anattachmentto acomplaintHelp out ateammatewith acomplaintLog intoSF 5shifts in arowFind an emailaddress withmore thanone SF profileattachedLodge aprivacybreachFind 3 SFprofiles withOpportunitiesalready listedEnterimportantinformation3 timesFind an SFprofile with acomplaintalreadylistedUse emailaddresses tolocatecustomers inSF 5 timesTell a customerwhere they canread more aboutour complaintsprocessHelp out ateammatewith SFLodge ananonymouscomplaintFind an SFprofile withimportantinformationalready addedAssist 3unsatisfiedcustomerswho are NOTcomplainingUse SF tolocate acustomer(instead ofQA) 3 timesAcknowledgea complaintLodge acomplaintthat needs tobe forwardedLodge acomplaint fora non-policyholderLodge 3quickcomplaintsLodge 2complaintsfromemailsAdvise acustomer ofourcomplaintsSLAAssign acomplaint tosomeoneelse in SFLodge 3complaintsfrom LiveChatsUse theFSLAA -CustomerCare macroLodge acomplaintfromWhatsAppUse theFSLAA -OtherdepartmentmacroFind 3 SFprofiles for non-individuals(companies,trusts, etc.)Add anattachmentto acomplaintHelp out ateammatewith acomplaintLog intoSF 5shifts in arowFind an emailaddress withmore thanone SF profileattachedLodge aprivacybreachFind 3 SFprofiles withOpportunitiesalready listedEnterimportantinformation3 timesFind an SFprofile with acomplaintalreadylistedUse emailaddresses tolocatecustomers inSF 5 timesTell a customerwhere they canread more aboutour complaintsprocessHelp out ateammatewith SFLodge ananonymouscomplaintFind an SFprofile withimportantinformationalready addedAssist 3unsatisfiedcustomerswho are NOTcomplaining

Grace's Magical SalesForce Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use SF to locate a customer (instead of QA) 3 times
  2. Acknowledge a complaint
  3. Lodge a complaint that needs to be forwarded
  4. Lodge a complaint for a non-policy holder
  5. Lodge 3 quick complaints
  6. Lodge 2 complaints from emails
  7. Advise a customer of our complaints SLA
  8. Assign a complaint to someone else in SF
  9. Lodge 3 complaints from Live Chats
  10. Use the FSLAA - Customer Care macro
  11. Lodge a complaint from WhatsApp
  12. Use the FSLAA - Other department macro
  13. Find 3 SF profiles for non-individuals (companies, trusts, etc.)
  14. Add an attachment to a complaint
  15. Help out a teammate with a complaint
  16. Log into SF 5 shifts in a row
  17. Find an email address with more than one SF profile attached
  18. Lodge a privacy breach
  19. Find 3 SF profiles with Opportunities already listed
  20. Enter important information 3 times
  21. Find an SF profile with a complaint already listed
  22. Use email addresses to locate customers in SF 5 times
  23. Tell a customer where they can read more about our complaints process
  24. Help out a teammate with SF
  25. Lodge an anonymous complaint
  26. Find an SF profile with important information already added
  27. Assist 3 unsatisfied customers who are NOT complaining