(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Find an email address with more than one SF profile attached
Enter important information 3 times
Help out a teammate with SF
Find an SF profile with a complaint already listed
Assign a complaint to someone else in SF
Lodge 3 complaints from Live Chats
Add an attachment to a complaint
Use SF to locate a customer (instead of QA) 3 times
Find an SF profile with important information already added
Advise a customer of our complaints SLA
Log into SF 5 shifts in a row
Lodge 3 quick complaints
Find 3 SF profiles with Opportunities already listed
Use the FSLAA - Customer Care macro
Assist 3 unsatisfied customers who are NOT complaining
Lodge a complaint that needs to be forwarded
Lodge 2 complaints from emails
Use the FSLAA - Other department macro
Use email addresses to locate customers in SF 5 times
Lodge a privacy breach
Lodge a complaint from WhatsApp
Lodge a complaint for a non-policy holder
Tell a customer where they can read more about our complaints process
Lodge an anonymous complaint
Help out a teammate with a complaint
Acknowledge a complaint
Find 3 SF profiles for non-individuals (companies, trusts, etc.)
