(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Lodge a privacy breach
Lodge 3 complaints from Live Chats
Tell a customer where they can read more about our complaints process
Use SF to locate a customer (instead of QA) 3 times
Find an SF profile with important information already added
Find 3 SF profiles with Opportunities already listed
Find an SF profile with a complaint already listed
Lodge 2 complaints from emails
Assign a complaint to someone else in SF
Lodge a complaint for a non-policy holder
Lodge an anonymous complaint
Help out a teammate with a complaint
Find 3 SF profiles for non-individuals (companies, trusts, etc.)
Lodge a complaint from WhatsApp
Enter important information 3 times
Add an attachment to a complaint
Use the FSLAA - Customer Care macro
Find an email address with more than one SF profile attached
Lodge a complaint that needs to be forwarded
Advise a customer of our complaints SLA
Use the FSLAA - Other department macro
Help out a teammate with SF
Use email addresses to locate customers in SF 5 times
Assist 3 unsatisfied customers who are NOT complaining
