(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Acknowledge a complaint
Tell a customer where they can read more about our complaints process
Help out a teammate with a complaint
Find an email address with more than one SF profile attached
Find an SF profile with important information already added
Lodge a privacy breach
Assign a complaint to someone else in SF
Help out a teammate with SF
Lodge a complaint from WhatsApp
Add an attachment to a complaint
Lodge 3 quick complaints
Use SF to locate a customer (instead of QA) 3 times
Lodge a complaint that needs to be forwarded
Advise a customer of our complaints SLA
Use the FSLAA - Other department macro
Find 3 SF profiles with Opportunities already listed
Log into SF 5 shifts in a row
Lodge a complaint for a non-policy holder
Find 3 SF profiles for non-individuals (companies, trusts, etc.)
Enter important information 3 times
Assist 3 unsatisfied customers who are NOT complaining
Lodge an anonymous complaint
Find an SF profile with a complaint already listed
Use the FSLAA - Customer Care macro
Lodge 3 complaints from Live Chats
Lodge 2 complaints from emails
Use email addresses to locate customers in SF 5 times
