(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use SF to locate a customer (instead of QA) 3 times
Acknowledge a complaint
Lodge a complaint that needs to be forwarded
Lodge a complaint for a non-policy holder
Lodge 3 quick complaints
Lodge 2 complaints from emails
Advise a customer of our complaints SLA
Assign a complaint to someone else in SF
Lodge 3 complaints from Live Chats
Use the FSLAA - Customer Care macro
Lodge a complaint from WhatsApp
Use the FSLAA - Other department macro
Find 3 SF profiles for non-individuals (companies, trusts, etc.)
Add an attachment to a complaint
Help out a teammate with a complaint
Log into SF 5 shifts in a row
Find an email address with more than one SF profile attached
Lodge a privacy breach
Find 3 SF profiles with Opportunities already listed
Enter important information 3 times
Find an SF profile with a complaint already listed
Use email addresses to locate customers in SF 5 times
Tell a customer where they can read more about our complaints process
Help out a teammate with SF
Lodge an anonymous complaint
Find an SF profile with important information already added
Assist 3 unsatisfied customers who are NOT complaining
