(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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This is an ITSR
MSI Server logon
You never encountered this issue, fixed it anyway
Something is broke but it cannot be fixed
Peoplesoft Password issue
Norfolk User
You don't understand what they are talking about at all.
Mapping a drive
Password reset but the password hasn't expired
Calls, but it isn't actually an issue
Yeah, it hasn't worked in a week
Admin thinks it is not their problem, but their boss says otherwise
DXC User
Card Reader issue
Broken MPT
ITSR xyz isn't done yet
Hardware failure
LMS flash issue
Voicemail that you cannot call back b/c of lack of info
You learn something new about Windows
MFA setup
This is a CSAR
Complaining about an issue that already has a ticket
I'm not here to provide training
Calls for more printer supplies
Spaghetti Printer
Unintelligible audio in the V/M
Voicemail with no phone number
A password reset they could've done without your help
Had to restart the router to make the VPN work.
The user has never done it before
They no idea what they are talking about
Logging into a computer took 5+ min
Talks about unrelated issue that drags the call out
Forgot their badge and has called more then once
iCIMS password issue
Typing in the wrong password
Doesn't have access to something but trying it anyway
Outlook Archives...
Called about previous issue because it wasn't fixed the first time
VPN keeps dropping connection. (you or a user)
VIP user
It's not a bug, it's a feature
They asked you to call them back at X time in the V/M
Somebody had multiple problems that made the call last 20+ min
Doesn't answer when you call them back
You teach the user how to do something!
You waste time fixing an issue that was fixed by restarting
Domain not available
Scan gun password reset
58dt issue
CSAR xyz isn't done yet
San Diego User
Here, let me google that for you
Works when they try it again for "no reason"
They gave you a headache
Actually an uncommon issue, and genuinely needs help
