CEM First Call Resolution Policy changes Use the caller’s name Upcoming renewal Proof of Insurance Provide phone number Easy Pay Onyourside Take Action Extension GEDAC Warned Status A3 Member Tenure Warm Transfer On Your Side Review Educate Paperless Review Discounts Courtesy Holds REFT Correct phone number FREE! Mynationwide.com Nationwide App members’ needs Quality DocuSign Myalliedpolicy.com Member PLSC Sign Me Up Dec Pages Due Date Forms member’s situation Reduce Call Backs MOI March 1st Next due date Authorization Form Options Offering FCR CEM First Call Resolution Policy changes Use the caller’s name Upcoming renewal Proof of Insurance Provide phone number Easy Pay Onyourside Take Action Extension GEDAC Warned Status A3 Member Tenure Warm Transfer On Your Side Review Educate Paperless Review Discounts Courtesy Holds REFT Correct phone number FREE! Mynationwide.com Nationwide App members’ needs Quality DocuSign Myalliedpolicy.com Member PLSC Sign Me Up Dec Pages Due Date Forms member’s situation Reduce Call Backs MOI March 1st Next due date Authorization Form Options Offering FCR
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
CEM
First Call Resolution
Policy changes
Use the caller’s name
Upcoming renewal
Proof of Insurance
Provide phone number
Easy Pay
Onyourside
Take Action
Extension
GEDAC
Warned Status
A3
Member Tenure
Warm Transfer
On Your Side Review
Educate
Paperless
Review Discounts
Courtesy Holds
REFT
Correct phone number
FREE!
Mynationwide.com
Nationwide App
members’ needs
Quality
DocuSign
Myalliedpolicy.com
Member
PLSC
Sign Me Up
Dec Pages
Due Date
Forms
member’s situation
Reduce Call Backs
MOI
March 1st
Next due date
Authorization Form
Options
Offering
FCR