(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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O-Share a fun fact about yourself in the team chat
N-Had to direct the customer to Credit Services
G-Express appreciation 3X in the interaction
G-Include the Daily Holiday in 3 interactions
I-Found alternative product for out of stock item
B-Used the customer name 3X
N-Placed 2 orders for the customer
I-Express appreciation 3X in the interaction
I-Assisted Team Member in the chat
O-Project Scoped
I-4, 5-star reviews in 1 day
B-Express appreciation 3X in the interaction
O-Used 5 power words in 1 interaction
N-Complimented the customer on their purchase in 3 interactions
G-Assisted Team Member in the chat
G-Successfully offered and added a Solution Booster item
O-Used the Empathy to Ownership transition
B-Used the Empathy to Ownership transition
I-Received a Kudos from the Customer
G-Price Matched a valid Competitor
B-Successfully de-escalated an interaction
B-Project scoped
N-Project scoped
O-Personally related to the customer in 2 interactions