Took 60calls/emailsFran saysthere iscallsholdingFunnyNameCelebrateda birthdaythe past 3monthsGot a call ofAppreciation Putsomeoneon holdtime outcaughtsomeonetalking totheir selfSaved anorder fromcancellation Hold timeless than2 minsSaid, "Thislady" at least3 timestodayDoesn'thaveordernumberWoke upbefore6amtodayTalking tosomeoneelse in thebackgroundCustomersaid"wow"No morethan 5negativeresponses return labelsover duetickets andvoicemailsdoneEmail hasmore thanone typoHeavyBreathingWeathertalkGave abackordernotice inJulyMultipaycalls youthe wrongname handle 2chats ata timeDesignadviceemail/callTook 60calls/emailsFran saysthere iscallsholdingFunnyNameCelebrateda birthdaythe past 3monthsGot a call ofAppreciation Putsomeoneon holdtime outcaughtsomeonetalking totheir selfSaved anorder fromcancellation Hold timeless than2 minsSaid, "Thislady" at least3 timestodayDoesn'thaveordernumberWoke upbefore6amtodayTalking tosomeoneelse in thebackgroundCustomersaid"wow"No morethan 5negativeresponses return labelsover duetickets andvoicemailsdoneEmail hasmore thanone typoHeavyBreathingWeathertalkGave abackordernotice inJulyMultipaycalls youthe wrongname handle 2chats ata timeDesignadviceemail/call

SOL CUSTOMER CARE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took 60 calls/emails
  2. Fran says there is calls holding
  3. Funny Name
  4. Celebrated a birthday the past 3 months
  5. Got a call of Appreciation
  6. Put someone on hold time out
  7. caught someone talking to their self
  8. Saved an order from cancellation
  9. Hold time less than 2 mins
  10. Said, "This lady" at least 3 times today
  11. Doesn't have order number
  12. Woke up before 6am today
  13. Talking to someone else in the background
  14. Customer said "wow"
  15. No more than 5 negative responses
  16. return labels over due tickets and voicemails done
  17. Email has more than one typo
  18. Heavy Breathing
  19. Weather talk
  20. Gave a backorder notice in July
  21. Multi pay
  22. calls you the wrong name
  23. handle 2 chats at a time
  24. Design advice email/call