handle 2chats ata timeWoke upbefore6amtodaycalls youthe wrongname FunnyNameCustomersaid"wow"Putsomeoneon holdtime outSaid, "Thislady" at least3 timestodayFran saysthere iscallsholdingMultipayWeathertalkSaved anorder fromcancellation Talking tosomeoneelse in thebackgroundGave abackordernotice inJulyHold timeless than2 minsEmail hasmore thanone typoGot a call ofAppreciation caughtsomeonetalking totheir selfDoesn'thaveordernumberCelebrateda birthdaythe past 3monthsHeavyBreathingDesignadviceemail/callreturn labelsover duetickets andvoicemailsdoneTook 60calls/emailsNo morethan 5negativeresponses handle 2chats ata timeWoke upbefore6amtodaycalls youthe wrongname FunnyNameCustomersaid"wow"Putsomeoneon holdtime outSaid, "Thislady" at least3 timestodayFran saysthere iscallsholdingMultipayWeathertalkSaved anorder fromcancellation Talking tosomeoneelse in thebackgroundGave abackordernotice inJulyHold timeless than2 minsEmail hasmore thanone typoGot a call ofAppreciation caughtsomeonetalking totheir selfDoesn'thaveordernumberCelebrateda birthdaythe past 3monthsHeavyBreathingDesignadviceemail/callreturn labelsover duetickets andvoicemailsdoneTook 60calls/emailsNo morethan 5negativeresponses 

SOL CUSTOMER CARE BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. handle 2 chats at a time
  2. Woke up before 6am today
  3. calls you the wrong name
  4. Funny Name
  5. Customer said "wow"
  6. Put someone on hold time out
  7. Said, "This lady" at least 3 times today
  8. Fran says there is calls holding
  9. Multi pay
  10. Weather talk
  11. Saved an order from cancellation
  12. Talking to someone else in the background
  13. Gave a backorder notice in July
  14. Hold time less than 2 mins
  15. Email has more than one typo
  16. Got a call of Appreciation
  17. caught someone talking to their self
  18. Doesn't have order number
  19. Celebrated a birthday the past 3 months
  20. Heavy Breathing
  21. Design advice email/call
  22. return labels over due tickets and voicemails done
  23. Took 60 calls/emails
  24. No more than 5 negative responses