Temp React "What is my Balance?" IOV BLOCK *Mentions hold times* CLOSED ACCNT Asks to Release hold Manually Linking CX Updating Email CX has email attached to old application WESTERN UNION Explained any SLA Refund Update Assisted cx with 'reset password' File a complaint Caller is an Applicant Dispute appeal Pin reset Mobile Wallet ESC to FRAUD VM Call( even if you transferred) Card activation Any escalation(besides fraud) CX has question about their Check Log-In Issues Any Migration ?'s CX's Return is in VROL Dispute Update "Where is my DD?" CX Updating Address Declined Transx's Temp React "What is my Balance?" IOV BLOCK *Mentions hold times* CLOSED ACCNT Asks to Release hold Manually Linking CX Updating Email CX has email attached to old application WESTERN UNION Explained any SLA Refund Update Assisted cx with 'reset password' File a complaint Caller is an Applicant Dispute appeal Pin reset Mobile Wallet ESC to FRAUD VM Call( even if you transferred) Card activation Any escalation(besides fraud) CX has question about their Check Log-In Issues Any Migration ?'s CX's Return is in VROL Dispute Update "Where is my DD?" CX Updating Address Declined Transx's
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Temp React
"What is my Balance?"
IOV BLOCK
*Mentions hold times*
CLOSED ACCNT
Asks to Release hold
Manually Linking
CX Updating Email
CX has email attached to old application
WESTERN UNION
Explained any SLA
Refund Update
Assisted cx with 'reset password'
File a complaint
Caller is an Applicant
Dispute appeal
Pin reset
Mobile Wallet
ESC to FRAUD
VM Call( even if you transferred)
Card activation
Any escalation(besides fraud)
CX has question about their Check
Log-In Issues
Any Migration ?'s
CX's Return is in VROL
Dispute Update
"Where is my DD?"
CX Updating Address
Declined Transx's