Card activation Caller is an Applicant CX has question about their Check File a complaint ESC to FRAUD Log-In Issues CX has email attached to old application CLOSED ACCNT Declined Transx's Refund Update Temp React CX's Return is in VROL *Mentions hold times* Explained any SLA CX Updating Email Dispute Update VM Call( even if you transferred) "What is my Balance?" CX Updating Address Mobile Wallet Assisted cx with 'reset password' Any Migration ?'s Dispute appeal Pin reset WESTERN UNION Asks to Release hold Manually Linking "Where is my DD?" IOV BLOCK Any escalation(besides fraud) Card activation Caller is an Applicant CX has question about their Check File a complaint ESC to FRAUD Log-In Issues CX has email attached to old application CLOSED ACCNT Declined Transx's Refund Update Temp React CX's Return is in VROL *Mentions hold times* Explained any SLA CX Updating Email Dispute Update VM Call( even if you transferred) "What is my Balance?" CX Updating Address Mobile Wallet Assisted cx with 'reset password' Any Migration ?'s Dispute appeal Pin reset WESTERN UNION Asks to Release hold Manually Linking "Where is my DD?" IOV BLOCK Any escalation(besides fraud)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Card activation
Caller is an Applicant
CX has question about their Check
File a complaint
ESC to FRAUD
Log-In Issues
CX has email attached to old application
CLOSED ACCNT
Declined Transx's
Refund Update
Temp React
CX's Return is in VROL
*Mentions hold times*
Explained any SLA
CX Updating Email
Dispute Update
VM Call( even if you transferred)
"What is my Balance?"
CX Updating Address
Mobile Wallet
Assisted cx with 'reset password'
Any Migration ?'s
Dispute appeal
Pin reset
WESTERN UNION
Asks to Release hold
Manually Linking
"Where is my DD?"
IOV BLOCK
Any escalation(besides fraud)