Puts glassesback on thewall aftertouchingthem.ComplainsaboutexpiredRx.Comes inlooking forUrgentCare.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Complainsabout drivingall overlooking forthe store.Comes toappointment10+ minuteslate like nothinghappened.Thinkswe'reCostcoOptical.Complainsaboutpricing.Asks you to lookup insurancewithout knowingtheir visonprovider.No-shows3+ times.Forgets toinitialpatientform.Calls lastminute tocancelappointment.Comesinsidewithout amask on.Makes afuss aboutusing thebin.Clearly wantsto break up with/ divorce theirsignificantother.Leansover frontdesk.InterruptedyouansweringCOVID.screeningAsks for veryspecificpricing overthe phone.Doesn't fillout patientform aheadof time.Calls toaskdirections.Hung up onyou whenyou calledthem.Voicemailbox full.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Karen."Can Ispeak tothemanager?"Doesn'twatchtheir kids.Voicemailbox notset up.Goes to lookat frameswhen told tosit in waitingarea.Takesforever to fillout patientform.Pullsmaskdown totalk.Gives off agenerallysexist vibe.Puts glassesback on thewall aftertouchingthem.ComplainsaboutexpiredRx.Comes inlooking forUrgentCare.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Complainsabout drivingall overlooking forthe store.Comes toappointment10+ minuteslate like nothinghappened.Thinkswe'reCostcoOptical.Complainsaboutpricing.Asks you to lookup insurancewithout knowingtheir visonprovider.No-shows3+ times.Forgets toinitialpatientform.Calls lastminute tocancelappointment.Comesinsidewithout amask on.Makes afuss aboutusing thebin.Clearly wantsto break up with/ divorce theirsignificantother.Leansover frontdesk.InterruptedyouansweringCOVID.screeningAsks for veryspecificpricing overthe phone.Doesn't fillout patientform aheadof time.Calls toaskdirections.Hung up onyou whenyou calledthem.Voicemailbox full.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Karen."Can Ispeak tothemanager?"Doesn'twatchtheir kids.Voicemailbox notset up.Goes to lookat frameswhen told tosit in waitingarea.Takesforever to fillout patientform.Pullsmaskdown totalk.Gives off agenerallysexist vibe.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Puts glasses back on the wall after touching them.
  2. Complains about expired Rx.
  3. Comes in looking for Urgent Care.
  4. Pulls out insurance during the final sale, even though they were asked earlier.
  5. Asks if all staff has been vaccinated.
  6. Picked up progressives a few days ago, complaining they can't use them.
  7. Complains about driving all over looking for the store.
  8. Comes to appointment 10+ minutes late like nothing happened.
  9. Thinks we're Costco Optical.
  10. Complains about pricing.
  11. Asks you to look up insurance without knowing their vison provider.
  12. No-shows 3+ times.
  13. Forgets to initial patient form.
  14. Calls last minute to cancel appointment.
  15. Comes inside without a mask on.
  16. Makes a fuss about using the bin.
  17. Clearly wants to break up with / divorce their significant other.
  18. Leans over front desk.
  19. Interrupted you answering COVID. screening
  20. Asks for very specific pricing over the phone.
  21. Doesn't fill out patient form ahead of time.
  22. Calls to ask directions.
  23. Hung up on you when you called them.
  24. Voicemail box full.
  25. Comes in wearing an insufficient mask.
  26. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  27. Karen.
  28. "Can I speak to the manager?"
  29. Doesn't watch their kids.
  30. Voicemail box not set up.
  31. Goes to look at frames when told to sit in waiting area.
  32. Takes forever to fill out patient form.
  33. Pulls mask down to talk.
  34. Gives off a generally sexist vibe.