Complainsaboutpricing.Doesn't fillout patientform aheadof time.Thinkswe'reCostcoOptical.Complainsabout drivingall overlooking forthe store.Gives off agenerallysexist vibe.Puts glassesback on thewall aftertouchingthem.Comes toappointment10+ minuteslate like nothinghappened.Comes inwearing aninsufficientmask.Voicemailbox full.Hung up onyou whenyou calledthem.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks for veryspecificpricing overthe phone."Can Ispeak tothemanager?"Comesinsidewithout amask on.Calls lastminute tocancelappointment.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.InterruptedyouansweringCOVID.screeningAsks if allstaff hasbeenvaccinated.Clearly wantsto break up with/ divorce theirsignificantother.No-shows3+ times.Goes to lookat frameswhen told tosit in waitingarea.Forgets toinitialpatientform.Voicemailbox notset up.Makes afuss aboutusing thebin.Takesforever to fillout patientform.Comes inlooking forUrgentCare.ComplainsaboutexpiredRx.Picked upprogressives afew days ago,complainingthey can't usethem.Pullsmaskdown totalk.Leansover frontdesk.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Karen.Doesn'twatchtheir kids.Calls toaskdirections.Complainsaboutpricing.Doesn't fillout patientform aheadof time.Thinkswe'reCostcoOptical.Complainsabout drivingall overlooking forthe store.Gives off agenerallysexist vibe.Puts glassesback on thewall aftertouchingthem.Comes toappointment10+ minuteslate like nothinghappened.Comes inwearing aninsufficientmask.Voicemailbox full.Hung up onyou whenyou calledthem.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks for veryspecificpricing overthe phone."Can Ispeak tothemanager?"Comesinsidewithout amask on.Calls lastminute tocancelappointment.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.InterruptedyouansweringCOVID.screeningAsks if allstaff hasbeenvaccinated.Clearly wantsto break up with/ divorce theirsignificantother.No-shows3+ times.Goes to lookat frameswhen told tosit in waitingarea.Forgets toinitialpatientform.Voicemailbox notset up.Makes afuss aboutusing thebin.Takesforever to fillout patientform.Comes inlooking forUrgentCare.ComplainsaboutexpiredRx.Picked upprogressives afew days ago,complainingthey can't usethem.Pullsmaskdown totalk.Leansover frontdesk.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Karen.Doesn'twatchtheir kids.Calls toaskdirections.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complains about pricing.
  2. Doesn't fill out patient form ahead of time.
  3. Thinks we're Costco Optical.
  4. Complains about driving all over looking for the store.
  5. Gives off a generally sexist vibe.
  6. Puts glasses back on the wall after touching them.
  7. Comes to appointment 10+ minutes late like nothing happened.
  8. Comes in wearing an insufficient mask.
  9. Voicemail box full.
  10. Hung up on you when you called them.
  11. Asks you to look up insurance without knowing their vison provider.
  12. Asks for very specific pricing over the phone.
  13. "Can I speak to the manager?"
  14. Comes inside without a mask on.
  15. Calls last minute to cancel appointment.
  16. Pulls out insurance during the final sale, even though they were asked earlier.
  17. Interrupted you answering COVID. screening
  18. Asks if all staff has been vaccinated.
  19. Clearly wants to break up with / divorce their significant other.
  20. No-shows 3+ times.
  21. Goes to look at frames when told to sit in waiting area.
  22. Forgets to initial patient form.
  23. Voicemail box not set up.
  24. Makes a fuss about using the bin.
  25. Takes forever to fill out patient form.
  26. Comes in looking for Urgent Care.
  27. Complains about expired Rx.
  28. Picked up progressives a few days ago, complaining they can't use them.
  29. Pulls mask down to talk.
  30. Leans over front desk.
  31. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  32. Karen.
  33. Doesn't watch their kids.
  34. Calls to ask directions.