Comes toappointment10+ minuteslate like nothinghappened.InterruptedyouansweringCOVID.screeningDoesn'twatchtheir kids.Takesforever to fillout patientform.Thinkswe'reCostcoOptical.Clearly wantsto break up with/ divorce theirsignificantother.Karen.Pullsmaskdown totalk."Can Ispeak tothemanager?"Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Comes inwearing aninsufficientmask.Complainsabout drivingall overlooking forthe store.Voicemailbox full.Hung up onyou whenyou calledthem.ComplainsaboutexpiredRx.Asks if allstaff hasbeenvaccinated.Goes to lookat frameswhen told tosit in waitingarea.Makes afuss aboutusing thebin.Complainsaboutpricing.Puts glassesback on thewall aftertouchingthem.Comes inlooking forUrgentCare.Comesinsidewithout amask on.Asks you to lookup insurancewithout knowingtheir visonprovider.Leansover frontdesk.Forgets toinitialpatientform.Gives off agenerallysexist vibe.Calls toaskdirections.Doesn't fillout patientform aheadof time.Asks for veryspecificpricing overthe phone.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Calls lastminute tocancelappointment.No-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Voicemailbox notset up.Comes toappointment10+ minuteslate like nothinghappened.InterruptedyouansweringCOVID.screeningDoesn'twatchtheir kids.Takesforever to fillout patientform.Thinkswe'reCostcoOptical.Clearly wantsto break up with/ divorce theirsignificantother.Karen.Pullsmaskdown totalk."Can Ispeak tothemanager?"Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Comes inwearing aninsufficientmask.Complainsabout drivingall overlooking forthe store.Voicemailbox full.Hung up onyou whenyou calledthem.ComplainsaboutexpiredRx.Asks if allstaff hasbeenvaccinated.Goes to lookat frameswhen told tosit in waitingarea.Makes afuss aboutusing thebin.Complainsaboutpricing.Puts glassesback on thewall aftertouchingthem.Comes inlooking forUrgentCare.Comesinsidewithout amask on.Asks you to lookup insurancewithout knowingtheir visonprovider.Leansover frontdesk.Forgets toinitialpatientform.Gives off agenerallysexist vibe.Calls toaskdirections.Doesn't fillout patientform aheadof time.Asks for veryspecificpricing overthe phone.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Calls lastminute tocancelappointment.No-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Voicemailbox notset up.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes to appointment 10+ minutes late like nothing happened.
  2. Interrupted you answering COVID. screening
  3. Doesn't watch their kids.
  4. Takes forever to fill out patient form.
  5. Thinks we're Costco Optical.
  6. Clearly wants to break up with / divorce their significant other.
  7. Karen.
  8. Pulls mask down to talk.
  9. "Can I speak to the manager?"
  10. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  11. Comes in wearing an insufficient mask.
  12. Complains about driving all over looking for the store.
  13. Voicemail box full.
  14. Hung up on you when you called them.
  15. Complains about expired Rx.
  16. Asks if all staff has been vaccinated.
  17. Goes to look at frames when told to sit in waiting area.
  18. Makes a fuss about using the bin.
  19. Complains about pricing.
  20. Puts glasses back on the wall after touching them.
  21. Comes in looking for Urgent Care.
  22. Comes inside without a mask on.
  23. Asks you to look up insurance without knowing their vison provider.
  24. Leans over front desk.
  25. Forgets to initial patient form.
  26. Gives off a generally sexist vibe.
  27. Calls to ask directions.
  28. Doesn't fill out patient form ahead of time.
  29. Asks for very specific pricing over the phone.
  30. Pulls out insurance during the final sale, even though they were asked earlier.
  31. Calls last minute to cancel appointment.
  32. No-shows 3+ times.
  33. Picked up progressives a few days ago, complaining they can't use them.
  34. Voicemail box not set up.