No-shows3+ times.Makes afuss aboutusing thebin.Goes to lookat frameswhen told tosit in waitingarea.Comes inlooking forUrgentCare.Comes toappointment10+ minuteslate like nothinghappened.Complainsabout drivingall overlooking forthe store.Calls toaskdirections.Thinkswe'reCostcoOptical.Comes inwearing aninsufficientmask.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Gives off agenerallysexist vibe.Voicemailbox notset up.Complainsaboutpricing.Doesn'twatchtheir kids.Voicemailbox full.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Takesforever to fillout patientform.Clearly wantsto break up with/ divorce theirsignificantother.Pullsmaskdown totalk.Forgets toinitialpatientform.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Asks for veryspecificpricing overthe phone.Comesinsidewithout amask on.Karen.Leansover frontdesk.ComplainsaboutexpiredRx.InterruptedyouansweringCOVID.screeningAsks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Puts glassesback on thewall aftertouchingthem.Asks you to lookup insurancewithout knowingtheir visonprovider."Can Ispeak tothemanager?"Doesn't fillout patientform aheadof time.No-shows3+ times.Makes afuss aboutusing thebin.Goes to lookat frameswhen told tosit in waitingarea.Comes inlooking forUrgentCare.Comes toappointment10+ minuteslate like nothinghappened.Complainsabout drivingall overlooking forthe store.Calls toaskdirections.Thinkswe'reCostcoOptical.Comes inwearing aninsufficientmask.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Gives off agenerallysexist vibe.Voicemailbox notset up.Complainsaboutpricing.Doesn'twatchtheir kids.Voicemailbox full.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Takesforever to fillout patientform.Clearly wantsto break up with/ divorce theirsignificantother.Pullsmaskdown totalk.Forgets toinitialpatientform.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Asks for veryspecificpricing overthe phone.Comesinsidewithout amask on.Karen.Leansover frontdesk.ComplainsaboutexpiredRx.InterruptedyouansweringCOVID.screeningAsks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Puts glassesback on thewall aftertouchingthem.Asks you to lookup insurancewithout knowingtheir visonprovider."Can Ispeak tothemanager?"Doesn't fillout patientform aheadof time.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No-shows 3+ times.
  2. Makes a fuss about using the bin.
  3. Goes to look at frames when told to sit in waiting area.
  4. Comes in looking for Urgent Care.
  5. Comes to appointment 10+ minutes late like nothing happened.
  6. Complains about driving all over looking for the store.
  7. Calls to ask directions.
  8. Thinks we're Costco Optical.
  9. Comes in wearing an insufficient mask.
  10. Pulls out insurance during the final sale, even though they were asked earlier.
  11. Gives off a generally sexist vibe.
  12. Voicemail box not set up.
  13. Complains about pricing.
  14. Doesn't watch their kids.
  15. Voicemail box full.
  16. Calls last minute to cancel appointment.
  17. Hung up on you when you called them.
  18. Takes forever to fill out patient form.
  19. Clearly wants to break up with / divorce their significant other.
  20. Pulls mask down to talk.
  21. Forgets to initial patient form.
  22. Asks if all staff has been vaccinated.
  23. Picked up progressives a few days ago, complaining they can't use them.
  24. Asks for very specific pricing over the phone.
  25. Comes inside without a mask on.
  26. Karen.
  27. Leans over front desk.
  28. Complains about expired Rx.
  29. Interrupted you answering COVID. screening
  30. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  31. Puts glasses back on the wall after touching them.
  32. Asks you to look up insurance without knowing their vison provider.
  33. "Can I speak to the manager?"
  34. Doesn't fill out patient form ahead of time.