Asks you to lookup insurancewithout knowingtheir visonprovider.Comes toappointment10+ minuteslate like nothinghappened.Leansover frontdesk.Doesn't fillout patientform aheadof time.Makes afuss aboutusing thebin.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Pullsmaskdown totalk.Calls toaskdirections.Doesn'twatchtheir kids.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Puts glassesback on thewall aftertouchingthem.Takesforever to fillout patientform.Asks if allstaff hasbeenvaccinated.No-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Complainsabout drivingall overlooking forthe store.Thinkswe'reCostcoOptical.InterruptedyouansweringCOVID.screening"Can Ispeak tothemanager?"Forgets toinitialpatientform.Hung up onyou whenyou calledthem.ComplainsaboutexpiredRx.Voicemailbox notset up.Calls lastminute tocancelappointment.Clearly wantsto break up with/ divorce theirsignificantother.Gives off agenerallysexist vibe.Comes inwearing aninsufficientmask.Asks for veryspecificpricing overthe phone.Complainsaboutpricing.Comes inlooking forUrgentCare.Voicemailbox full.Karen.Comesinsidewithout amask on.Goes to lookat frameswhen told tosit in waitingarea.Asks you to lookup insurancewithout knowingtheir visonprovider.Comes toappointment10+ minuteslate like nothinghappened.Leansover frontdesk.Doesn't fillout patientform aheadof time.Makes afuss aboutusing thebin.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Pullsmaskdown totalk.Calls toaskdirections.Doesn'twatchtheir kids.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Puts glassesback on thewall aftertouchingthem.Takesforever to fillout patientform.Asks if allstaff hasbeenvaccinated.No-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Complainsabout drivingall overlooking forthe store.Thinkswe'reCostcoOptical.InterruptedyouansweringCOVID.screening"Can Ispeak tothemanager?"Forgets toinitialpatientform.Hung up onyou whenyou calledthem.ComplainsaboutexpiredRx.Voicemailbox notset up.Calls lastminute tocancelappointment.Clearly wantsto break up with/ divorce theirsignificantother.Gives off agenerallysexist vibe.Comes inwearing aninsufficientmask.Asks for veryspecificpricing overthe phone.Complainsaboutpricing.Comes inlooking forUrgentCare.Voicemailbox full.Karen.Comesinsidewithout amask on.Goes to lookat frameswhen told tosit in waitingarea.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks you to look up insurance without knowing their vison provider.
  2. Comes to appointment 10+ minutes late like nothing happened.
  3. Leans over front desk.
  4. Doesn't fill out patient form ahead of time.
  5. Makes a fuss about using the bin.
  6. Pulls out insurance during the final sale, even though they were asked earlier.
  7. Pulls mask down to talk.
  8. Calls to ask directions.
  9. Doesn't watch their kids.
  10. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  11. Puts glasses back on the wall after touching them.
  12. Takes forever to fill out patient form.
  13. Asks if all staff has been vaccinated.
  14. No-shows 3+ times.
  15. Picked up progressives a few days ago, complaining they can't use them.
  16. Complains about driving all over looking for the store.
  17. Thinks we're Costco Optical.
  18. Interrupted you answering COVID. screening
  19. "Can I speak to the manager?"
  20. Forgets to initial patient form.
  21. Hung up on you when you called them.
  22. Complains about expired Rx.
  23. Voicemail box not set up.
  24. Calls last minute to cancel appointment.
  25. Clearly wants to break up with / divorce their significant other.
  26. Gives off a generally sexist vibe.
  27. Comes in wearing an insufficient mask.
  28. Asks for very specific pricing over the phone.
  29. Complains about pricing.
  30. Comes in looking for Urgent Care.
  31. Voicemail box full.
  32. Karen.
  33. Comes inside without a mask on.
  34. Goes to look at frames when told to sit in waiting area.