Forgets toinitialpatientform.Takesforever to fillout patientform.Leansover frontdesk.Karen.Comes toappointment10+ minuteslate like nothinghappened."Can Ispeak tothemanager?"InterruptedyouansweringCOVID.screeningDoesn'twatchtheir kids.Comes inwearing aninsufficientmask.Makes afuss aboutusing thebin.Asks if allstaff hasbeenvaccinated.Goes to lookat frameswhen told tosit in waitingarea.Puts glassesback on thewall aftertouchingthem.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks you to lookup insurancewithout knowingtheir visonprovider.ComplainsaboutexpiredRx.Voicemailbox full.Picked upprogressives afew days ago,complainingthey can't usethem.Hung up onyou whenyou calledthem.Doesn't fillout patientform aheadof time.Calls toaskdirections.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Complainsabout drivingall overlooking forthe store.Thinkswe'reCostcoOptical.Voicemailbox notset up.Clearly wantsto break up with/ divorce theirsignificantother.Calls lastminute tocancelappointment.Complainsaboutpricing.No-shows3+ times.Asks for veryspecificpricing overthe phone.Comesinsidewithout amask on.Gives off agenerallysexist vibe.Comes inlooking forUrgentCare.Pullsmaskdown totalk.Forgets toinitialpatientform.Takesforever to fillout patientform.Leansover frontdesk.Karen.Comes toappointment10+ minuteslate like nothinghappened."Can Ispeak tothemanager?"InterruptedyouansweringCOVID.screeningDoesn'twatchtheir kids.Comes inwearing aninsufficientmask.Makes afuss aboutusing thebin.Asks if allstaff hasbeenvaccinated.Goes to lookat frameswhen told tosit in waitingarea.Puts glassesback on thewall aftertouchingthem.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks you to lookup insurancewithout knowingtheir visonprovider.ComplainsaboutexpiredRx.Voicemailbox full.Picked upprogressives afew days ago,complainingthey can't usethem.Hung up onyou whenyou calledthem.Doesn't fillout patientform aheadof time.Calls toaskdirections.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Complainsabout drivingall overlooking forthe store.Thinkswe'reCostcoOptical.Voicemailbox notset up.Clearly wantsto break up with/ divorce theirsignificantother.Calls lastminute tocancelappointment.Complainsaboutpricing.No-shows3+ times.Asks for veryspecificpricing overthe phone.Comesinsidewithout amask on.Gives off agenerallysexist vibe.Comes inlooking forUrgentCare.Pullsmaskdown totalk.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Forgets to initial patient form.
  2. Takes forever to fill out patient form.
  3. Leans over front desk.
  4. Karen.
  5. Comes to appointment 10+ minutes late like nothing happened.
  6. "Can I speak to the manager?"
  7. Interrupted you answering COVID. screening
  8. Doesn't watch their kids.
  9. Comes in wearing an insufficient mask.
  10. Makes a fuss about using the bin.
  11. Asks if all staff has been vaccinated.
  12. Goes to look at frames when told to sit in waiting area.
  13. Puts glasses back on the wall after touching them.
  14. Pulls out insurance during the final sale, even though they were asked earlier.
  15. Asks you to look up insurance without knowing their vison provider.
  16. Complains about expired Rx.
  17. Voicemail box full.
  18. Picked up progressives a few days ago, complaining they can't use them.
  19. Hung up on you when you called them.
  20. Doesn't fill out patient form ahead of time.
  21. Calls to ask directions.
  22. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  23. Complains about driving all over looking for the store.
  24. Thinks we're Costco Optical.
  25. Voicemail box not set up.
  26. Clearly wants to break up with / divorce their significant other.
  27. Calls last minute to cancel appointment.
  28. Complains about pricing.
  29. No-shows 3+ times.
  30. Asks for very specific pricing over the phone.
  31. Comes inside without a mask on.
  32. Gives off a generally sexist vibe.
  33. Comes in looking for Urgent Care.
  34. Pulls mask down to talk.