Gives off agenerallysexist vibe.Pullsmaskdown totalk.Calls lastminute tocancelappointment.Calls toaskdirections.Voicemailbox notset up.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Karen.Complainsaboutpricing.Comesinsidewithout amask on.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Complainsabout drivingall overlooking forthe store."Can Ispeak tothemanager?"Makes afuss aboutusing thebin.ComplainsaboutexpiredRx.Forgets toinitialpatientform.Comes inlooking forUrgentCare.No-shows3+ times.Takesforever to fillout patientform.Puts glassesback on thewall aftertouchingthem.Asks you to lookup insurancewithout knowingtheir visonprovider.Voicemailbox full.Clearly wantsto break up with/ divorce theirsignificantother.Goes to lookat frameswhen told tosit in waitingarea.Doesn't fillout patientform aheadof time.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Hung up onyou whenyou calledthem.Comes toappointment10+ minuteslate like nothinghappened.InterruptedyouansweringCOVID.screeningLeansover frontdesk.Thinkswe'reCostcoOptical.Doesn'twatchtheir kids.Asks for veryspecificpricing overthe phone.Comes inwearing aninsufficientmask.Gives off agenerallysexist vibe.Pullsmaskdown totalk.Calls lastminute tocancelappointment.Calls toaskdirections.Voicemailbox notset up.Asks if allstaff hasbeenvaccinated.Picked upprogressives afew days ago,complainingthey can't usethem.Karen.Complainsaboutpricing.Comesinsidewithout amask on.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Complainsabout drivingall overlooking forthe store."Can Ispeak tothemanager?"Makes afuss aboutusing thebin.ComplainsaboutexpiredRx.Forgets toinitialpatientform.Comes inlooking forUrgentCare.No-shows3+ times.Takesforever to fillout patientform.Puts glassesback on thewall aftertouchingthem.Asks you to lookup insurancewithout knowingtheir visonprovider.Voicemailbox full.Clearly wantsto break up with/ divorce theirsignificantother.Goes to lookat frameswhen told tosit in waitingarea.Doesn't fillout patientform aheadof time.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Hung up onyou whenyou calledthem.Comes toappointment10+ minuteslate like nothinghappened.InterruptedyouansweringCOVID.screeningLeansover frontdesk.Thinkswe'reCostcoOptical.Doesn'twatchtheir kids.Asks for veryspecificpricing overthe phone.Comes inwearing aninsufficientmask.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Gives off a generally sexist vibe.
  2. Pulls mask down to talk.
  3. Calls last minute to cancel appointment.
  4. Calls to ask directions.
  5. Voicemail box not set up.
  6. Asks if all staff has been vaccinated.
  7. Picked up progressives a few days ago, complaining they can't use them.
  8. Karen.
  9. Complains about pricing.
  10. Comes inside without a mask on.
  11. Pulls out insurance during the final sale, even though they were asked earlier.
  12. Complains about driving all over looking for the store.
  13. "Can I speak to the manager?"
  14. Makes a fuss about using the bin.
  15. Complains about expired Rx.
  16. Forgets to initial patient form.
  17. Comes in looking for Urgent Care.
  18. No-shows 3+ times.
  19. Takes forever to fill out patient form.
  20. Puts glasses back on the wall after touching them.
  21. Asks you to look up insurance without knowing their vison provider.
  22. Voicemail box full.
  23. Clearly wants to break up with / divorce their significant other.
  24. Goes to look at frames when told to sit in waiting area.
  25. Doesn't fill out patient form ahead of time.
  26. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  27. Hung up on you when you called them.
  28. Comes to appointment 10+ minutes late like nothing happened.
  29. Interrupted you answering COVID. screening
  30. Leans over front desk.
  31. Thinks we're Costco Optical.
  32. Doesn't watch their kids.
  33. Asks for very specific pricing over the phone.
  34. Comes in wearing an insufficient mask.