Comes inwearing aninsufficientmask.Comes inlooking forUrgentCare.Makes afuss aboutusing thebin.Thinkswe'reCostcoOptical.Calls lastminute tocancelappointment.Gives off agenerallysexist vibe.Comesinsidewithout amask on.Asks you to lookup insurancewithout knowingtheir visonprovider.Forgets toinitialpatientform."Can Ispeak tothemanager?"Asks for veryspecificpricing overthe phone.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.ComplainsaboutexpiredRx.Calls toaskdirections.Doesn't fillout patientform aheadof time.Picked upprogressives afew days ago,complainingthey can't usethem.Doesn'twatchtheir kids.Takesforever to fillout patientform.Hung up onyou whenyou calledthem.Pullsmaskdown totalk.InterruptedyouansweringCOVID.screeningComplainsabout drivingall overlooking forthe store.Goes to lookat frameswhen told tosit in waitingarea.Asks if allstaff hasbeenvaccinated.Comes toappointment10+ minuteslate like nothinghappened.Complainsaboutpricing.Puts glassesback on thewall aftertouchingthem.Voicemailbox full.Karen.Voicemailbox notset up.No-shows3+ times.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Clearly wantsto break up with/ divorce theirsignificantother.Leansover frontdesk.Comes inwearing aninsufficientmask.Comes inlooking forUrgentCare.Makes afuss aboutusing thebin.Thinkswe'reCostcoOptical.Calls lastminute tocancelappointment.Gives off agenerallysexist vibe.Comesinsidewithout amask on.Asks you to lookup insurancewithout knowingtheir visonprovider.Forgets toinitialpatientform."Can Ispeak tothemanager?"Asks for veryspecificpricing overthe phone.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.ComplainsaboutexpiredRx.Calls toaskdirections.Doesn't fillout patientform aheadof time.Picked upprogressives afew days ago,complainingthey can't usethem.Doesn'twatchtheir kids.Takesforever to fillout patientform.Hung up onyou whenyou calledthem.Pullsmaskdown totalk.InterruptedyouansweringCOVID.screeningComplainsabout drivingall overlooking forthe store.Goes to lookat frameswhen told tosit in waitingarea.Asks if allstaff hasbeenvaccinated.Comes toappointment10+ minuteslate like nothinghappened.Complainsaboutpricing.Puts glassesback on thewall aftertouchingthem.Voicemailbox full.Karen.Voicemailbox notset up.No-shows3+ times.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Clearly wantsto break up with/ divorce theirsignificantother.Leansover frontdesk.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes in wearing an insufficient mask.
  2. Comes in looking for Urgent Care.
  3. Makes a fuss about using the bin.
  4. Thinks we're Costco Optical.
  5. Calls last minute to cancel appointment.
  6. Gives off a generally sexist vibe.
  7. Comes inside without a mask on.
  8. Asks you to look up insurance without knowing their vison provider.
  9. Forgets to initial patient form.
  10. "Can I speak to the manager?"
  11. Asks for very specific pricing over the phone.
  12. Pulls out insurance during the final sale, even though they were asked earlier.
  13. Complains about expired Rx.
  14. Calls to ask directions.
  15. Doesn't fill out patient form ahead of time.
  16. Picked up progressives a few days ago, complaining they can't use them.
  17. Doesn't watch their kids.
  18. Takes forever to fill out patient form.
  19. Hung up on you when you called them.
  20. Pulls mask down to talk.
  21. Interrupted you answering COVID. screening
  22. Complains about driving all over looking for the store.
  23. Goes to look at frames when told to sit in waiting area.
  24. Asks if all staff has been vaccinated.
  25. Comes to appointment 10+ minutes late like nothing happened.
  26. Complains about pricing.
  27. Puts glasses back on the wall after touching them.
  28. Voicemail box full.
  29. Karen.
  30. Voicemail box not set up.
  31. No-shows 3+ times.
  32. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  33. Clearly wants to break up with / divorce their significant other.
  34. Leans over front desk.