Doesn't fillout patientform aheadof time.Hung up onyou whenyou calledthem.Asks if allstaff hasbeenvaccinated.Voicemailbox full.Leansover frontdesk.Complainsabout drivingall overlooking forthe store.Picked upprogressives afew days ago,complainingthey can't usethem.Puts glassesback on thewall aftertouchingthem.No-shows3+ times.ComplainsaboutexpiredRx.Gives off agenerallysexist vibe."Can Ispeak tothemanager?"Takesforever to fillout patientform.Clearly wantsto break up with/ divorce theirsignificantother.Pullsmaskdown totalk.Complainsaboutpricing.Goes to lookat frameswhen told tosit in waitingarea.Comes toappointment10+ minuteslate like nothinghappened.Forgets toinitialpatientform.Asks you to lookup insurancewithout knowingtheir visonprovider.Calls lastminute tocancelappointment.Asks for veryspecificpricing overthe phone.Doesn'twatchtheir kids.InterruptedyouansweringCOVID.screeningMakes afuss aboutusing thebin.Calls toaskdirections.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Karen.Comes inlooking forUrgentCare.Comesinsidewithout amask on.Voicemailbox notset up.Thinkswe'reCostcoOptical.Doesn't fillout patientform aheadof time.Hung up onyou whenyou calledthem.Asks if allstaff hasbeenvaccinated.Voicemailbox full.Leansover frontdesk.Complainsabout drivingall overlooking forthe store.Picked upprogressives afew days ago,complainingthey can't usethem.Puts glassesback on thewall aftertouchingthem.No-shows3+ times.ComplainsaboutexpiredRx.Gives off agenerallysexist vibe."Can Ispeak tothemanager?"Takesforever to fillout patientform.Clearly wantsto break up with/ divorce theirsignificantother.Pullsmaskdown totalk.Complainsaboutpricing.Goes to lookat frameswhen told tosit in waitingarea.Comes toappointment10+ minuteslate like nothinghappened.Forgets toinitialpatientform.Asks you to lookup insurancewithout knowingtheir visonprovider.Calls lastminute tocancelappointment.Asks for veryspecificpricing overthe phone.Doesn'twatchtheir kids.InterruptedyouansweringCOVID.screeningMakes afuss aboutusing thebin.Calls toaskdirections.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Karen.Comes inlooking forUrgentCare.Comesinsidewithout amask on.Voicemailbox notset up.Thinkswe'reCostcoOptical.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Doesn't fill out patient form ahead of time.
  2. Hung up on you when you called them.
  3. Asks if all staff has been vaccinated.
  4. Voicemail box full.
  5. Leans over front desk.
  6. Complains about driving all over looking for the store.
  7. Picked up progressives a few days ago, complaining they can't use them.
  8. Puts glasses back on the wall after touching them.
  9. No-shows 3+ times.
  10. Complains about expired Rx.
  11. Gives off a generally sexist vibe.
  12. "Can I speak to the manager?"
  13. Takes forever to fill out patient form.
  14. Clearly wants to break up with / divorce their significant other.
  15. Pulls mask down to talk.
  16. Complains about pricing.
  17. Goes to look at frames when told to sit in waiting area.
  18. Comes to appointment 10+ minutes late like nothing happened.
  19. Forgets to initial patient form.
  20. Asks you to look up insurance without knowing their vison provider.
  21. Calls last minute to cancel appointment.
  22. Asks for very specific pricing over the phone.
  23. Doesn't watch their kids.
  24. Interrupted you answering COVID. screening
  25. Makes a fuss about using the bin.
  26. Calls to ask directions.
  27. Comes in wearing an insufficient mask.
  28. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  29. Pulls out insurance during the final sale, even though they were asked earlier.
  30. Karen.
  31. Comes in looking for Urgent Care.
  32. Comes inside without a mask on.
  33. Voicemail box not set up.
  34. Thinks we're Costco Optical.