Asks if allstaff hasbeenvaccinated.Karen.Doesn't fillout patientform aheadof time.Doesn'twatchtheir kids.Calls toaskdirections.Comes inlooking forUrgentCare.Clearly wantsto break up with/ divorce theirsignificantother.Makes afuss aboutusing thebin.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.ComplainsaboutexpiredRx.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Complainsabout drivingall overlooking forthe store.Voicemailbox notset up.Leansover frontdesk.Goes to lookat frameswhen told tosit in waitingarea.InterruptedyouansweringCOVID.screeningTakesforever to fillout patientform.Thinkswe'reCostcoOptical.Voicemailbox full.Asks you to lookup insurancewithout knowingtheir visonprovider.Comesinsidewithout amask on.Gives off agenerallysexist vibe."Can Ispeak tothemanager?"Picked upprogressives afew days ago,complainingthey can't usethem.Puts glassesback on thewall aftertouchingthem.Comes toappointment10+ minuteslate like nothinghappened.Pullsmaskdown totalk.Asks for veryspecificpricing overthe phone.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Complainsaboutpricing.No-shows3+ times.Forgets toinitialpatientform.Asks if allstaff hasbeenvaccinated.Karen.Doesn't fillout patientform aheadof time.Doesn'twatchtheir kids.Calls toaskdirections.Comes inlooking forUrgentCare.Clearly wantsto break up with/ divorce theirsignificantother.Makes afuss aboutusing thebin.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.ComplainsaboutexpiredRx.Comes inwearing aninsufficientmask.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Complainsabout drivingall overlooking forthe store.Voicemailbox notset up.Leansover frontdesk.Goes to lookat frameswhen told tosit in waitingarea.InterruptedyouansweringCOVID.screeningTakesforever to fillout patientform.Thinkswe'reCostcoOptical.Voicemailbox full.Asks you to lookup insurancewithout knowingtheir visonprovider.Comesinsidewithout amask on.Gives off agenerallysexist vibe."Can Ispeak tothemanager?"Picked upprogressives afew days ago,complainingthey can't usethem.Puts glassesback on thewall aftertouchingthem.Comes toappointment10+ minuteslate like nothinghappened.Pullsmaskdown totalk.Asks for veryspecificpricing overthe phone.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Complainsaboutpricing.No-shows3+ times.Forgets toinitialpatientform.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks if all staff has been vaccinated.
  2. Karen.
  3. Doesn't fill out patient form ahead of time.
  4. Doesn't watch their kids.
  5. Calls to ask directions.
  6. Comes in looking for Urgent Care.
  7. Clearly wants to break up with / divorce their significant other.
  8. Makes a fuss about using the bin.
  9. Pulls out insurance during the final sale, even though they were asked earlier.
  10. Complains about expired Rx.
  11. Comes in wearing an insufficient mask.
  12. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  13. Complains about driving all over looking for the store.
  14. Voicemail box not set up.
  15. Leans over front desk.
  16. Goes to look at frames when told to sit in waiting area.
  17. Interrupted you answering COVID. screening
  18. Takes forever to fill out patient form.
  19. Thinks we're Costco Optical.
  20. Voicemail box full.
  21. Asks you to look up insurance without knowing their vison provider.
  22. Comes inside without a mask on.
  23. Gives off a generally sexist vibe.
  24. "Can I speak to the manager?"
  25. Picked up progressives a few days ago, complaining they can't use them.
  26. Puts glasses back on the wall after touching them.
  27. Comes to appointment 10+ minutes late like nothing happened.
  28. Pulls mask down to talk.
  29. Asks for very specific pricing over the phone.
  30. Calls last minute to cancel appointment.
  31. Hung up on you when you called them.
  32. Complains about pricing.
  33. No-shows 3+ times.
  34. Forgets to initial patient form.