Leansover frontdesk.Doesn'twatchtheir kids.Puts glassesback on thewall aftertouchingthem.Karen.Comes inwearing aninsufficientmask.Goes to lookat frameswhen told tosit in waitingarea.Thinkswe'reCostcoOptical.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Clearly wantsto break up with/ divorce theirsignificantother.Comes inlooking forUrgentCare.Comes toappointment10+ minuteslate like nothinghappened."Can Ispeak tothemanager?"Gives off agenerallysexist vibe.Complainsaboutpricing.Asks for veryspecificpricing overthe phone.Voicemailbox notset up.ComplainsaboutexpiredRx.Calls toaskdirections.Picked upprogressives afew days ago,complainingthey can't usethem.Calls lastminute tocancelappointment.Complainsabout drivingall overlooking forthe store.Doesn't fillout patientform aheadof time.InterruptedyouansweringCOVID.screeningMakes afuss aboutusing thebin.Hung up onyou whenyou calledthem.No-shows3+ times.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Voicemailbox full.Pullsmaskdown totalk.Asks if allstaff hasbeenvaccinated.Comesinsidewithout amask on.Forgets toinitialpatientform.Takesforever to fillout patientform.Leansover frontdesk.Doesn'twatchtheir kids.Puts glassesback on thewall aftertouchingthem.Karen.Comes inwearing aninsufficientmask.Goes to lookat frameswhen told tosit in waitingarea.Thinkswe'reCostcoOptical.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Clearly wantsto break up with/ divorce theirsignificantother.Comes inlooking forUrgentCare.Comes toappointment10+ minuteslate like nothinghappened."Can Ispeak tothemanager?"Gives off agenerallysexist vibe.Complainsaboutpricing.Asks for veryspecificpricing overthe phone.Voicemailbox notset up.ComplainsaboutexpiredRx.Calls toaskdirections.Picked upprogressives afew days ago,complainingthey can't usethem.Calls lastminute tocancelappointment.Complainsabout drivingall overlooking forthe store.Doesn't fillout patientform aheadof time.InterruptedyouansweringCOVID.screeningMakes afuss aboutusing thebin.Hung up onyou whenyou calledthem.No-shows3+ times.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Voicemailbox full.Pullsmaskdown totalk.Asks if allstaff hasbeenvaccinated.Comesinsidewithout amask on.Forgets toinitialpatientform.Takesforever to fillout patientform.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Leans over front desk.
  2. Doesn't watch their kids.
  3. Puts glasses back on the wall after touching them.
  4. Karen.
  5. Comes in wearing an insufficient mask.
  6. Goes to look at frames when told to sit in waiting area.
  7. Thinks we're Costco Optical.
  8. Asks you to look up insurance without knowing their vison provider.
  9. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  10. Clearly wants to break up with / divorce their significant other.
  11. Comes in looking for Urgent Care.
  12. Comes to appointment 10+ minutes late like nothing happened.
  13. "Can I speak to the manager?"
  14. Gives off a generally sexist vibe.
  15. Complains about pricing.
  16. Asks for very specific pricing over the phone.
  17. Voicemail box not set up.
  18. Complains about expired Rx.
  19. Calls to ask directions.
  20. Picked up progressives a few days ago, complaining they can't use them.
  21. Calls last minute to cancel appointment.
  22. Complains about driving all over looking for the store.
  23. Doesn't fill out patient form ahead of time.
  24. Interrupted you answering COVID. screening
  25. Makes a fuss about using the bin.
  26. Hung up on you when you called them.
  27. No-shows 3+ times.
  28. Pulls out insurance during the final sale, even though they were asked earlier.
  29. Voicemail box full.
  30. Pulls mask down to talk.
  31. Asks if all staff has been vaccinated.
  32. Comes inside without a mask on.
  33. Forgets to initial patient form.
  34. Takes forever to fill out patient form.