Comes toappointment10+ minuteslate like nothinghappened.Takesforever to fillout patientform.Calls toaskdirections.Asks if allstaff hasbeenvaccinated.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Comes inlooking forUrgentCare.Voicemailbox notset up.Gives off agenerallysexist vibe.Complainsaboutpricing.ComplainsaboutexpiredRx.Comesinsidewithout amask on.Thinkswe'reCostcoOptical.Makes afuss aboutusing thebin.Doesn'twatchtheir kids.Leansover frontdesk.Comes inwearing aninsufficientmask.Asks you to lookup insurancewithout knowingtheir visonprovider.Doesn't fillout patientform aheadof time.Voicemailbox full.Forgets toinitialpatientform.InterruptedyouansweringCOVID.screeningNo-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Karen.Pullsmaskdown totalk.Goes to lookat frameswhen told tosit in waitingarea.Clearly wantsto break up with/ divorce theirsignificantother.Puts glassesback on thewall aftertouchingthem."Can Ispeak tothemanager?"Asks for veryspecificpricing overthe phone.Complainsabout drivingall overlooking forthe store.Comes toappointment10+ minuteslate like nothinghappened.Takesforever to fillout patientform.Calls toaskdirections.Asks if allstaff hasbeenvaccinated.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.Comes inlooking forUrgentCare.Voicemailbox notset up.Gives off agenerallysexist vibe.Complainsaboutpricing.ComplainsaboutexpiredRx.Comesinsidewithout amask on.Thinkswe'reCostcoOptical.Makes afuss aboutusing thebin.Doesn'twatchtheir kids.Leansover frontdesk.Comes inwearing aninsufficientmask.Asks you to lookup insurancewithout knowingtheir visonprovider.Doesn't fillout patientform aheadof time.Voicemailbox full.Forgets toinitialpatientform.InterruptedyouansweringCOVID.screeningNo-shows3+ times.Picked upprogressives afew days ago,complainingthey can't usethem.Pulls outinsurance duringthe final sale, eventhough they wereasked earlier.Calls lastminute tocancelappointment.Hung up onyou whenyou calledthem.Karen.Pullsmaskdown totalk.Goes to lookat frameswhen told tosit in waitingarea.Clearly wantsto break up with/ divorce theirsignificantother.Puts glassesback on thewall aftertouchingthem."Can Ispeak tothemanager?"Asks for veryspecificpricing overthe phone.Complainsabout drivingall overlooking forthe store.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Comes to appointment 10+ minutes late like nothing happened.
  2. Takes forever to fill out patient form.
  3. Calls to ask directions.
  4. Asks if all staff has been vaccinated.
  5. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  6. Comes in looking for Urgent Care.
  7. Voicemail box not set up.
  8. Gives off a generally sexist vibe.
  9. Complains about pricing.
  10. Complains about expired Rx.
  11. Comes inside without a mask on.
  12. Thinks we're Costco Optical.
  13. Makes a fuss about using the bin.
  14. Doesn't watch their kids.
  15. Leans over front desk.
  16. Comes in wearing an insufficient mask.
  17. Asks you to look up insurance without knowing their vison provider.
  18. Doesn't fill out patient form ahead of time.
  19. Voicemail box full.
  20. Forgets to initial patient form.
  21. Interrupted you answering COVID. screening
  22. No-shows 3+ times.
  23. Picked up progressives a few days ago, complaining they can't use them.
  24. Pulls out insurance during the final sale, even though they were asked earlier.
  25. Calls last minute to cancel appointment.
  26. Hung up on you when you called them.
  27. Karen.
  28. Pulls mask down to talk.
  29. Goes to look at frames when told to sit in waiting area.
  30. Clearly wants to break up with / divorce their significant other.
  31. Puts glasses back on the wall after touching them.
  32. "Can I speak to the manager?"
  33. Asks for very specific pricing over the phone.
  34. Complains about driving all over looking for the store.