Karen.Voicemailbox full.Clearly wantsto break up with/ divorce theirsignificantother.Goes to lookat frameswhen told tosit in waitingarea.Comes inwearing aninsufficientmask.Calls lastminute tocancelappointment.InterruptedyouansweringCOVID.screeningPulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks for veryspecificpricing overthe phone.Comes inlooking forUrgentCare.Doesn't fillout patientform aheadof time.Puts glassesback on thewall aftertouchingthem.Voicemailbox notset up.Calls toaskdirections.Picked upprogressives afew days ago,complainingthey can't usethem.Pullsmaskdown totalk.Hung up onyou whenyou calledthem.Takesforever to fillout patientform.Complainsaboutpricing.Thinkswe'reCostcoOptical.Comesinsidewithout amask on.Complainsabout drivingall overlooking forthe store."Can Ispeak tothemanager?"ComplainsaboutexpiredRx.Doesn'twatchtheir kids.Forgets toinitialpatientform.Gives off agenerallysexist vibe.Leansover frontdesk.Asks if allstaff hasbeenvaccinated.Makes afuss aboutusing thebin.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.No-shows3+ times.Comes toappointment10+ minuteslate like nothinghappened.Karen.Voicemailbox full.Clearly wantsto break up with/ divorce theirsignificantother.Goes to lookat frameswhen told tosit in waitingarea.Comes inwearing aninsufficientmask.Calls lastminute tocancelappointment.InterruptedyouansweringCOVID.screeningPulls outinsurance duringthe final sale, eventhough they wereasked earlier.Asks you to lookup insurancewithout knowingtheir visonprovider.Asks for veryspecificpricing overthe phone.Comes inlooking forUrgentCare.Doesn't fillout patientform aheadof time.Puts glassesback on thewall aftertouchingthem.Voicemailbox notset up.Calls toaskdirections.Picked upprogressives afew days ago,complainingthey can't usethem.Pullsmaskdown totalk.Hung up onyou whenyou calledthem.Takesforever to fillout patientform.Complainsaboutpricing.Thinkswe'reCostcoOptical.Comesinsidewithout amask on.Complainsabout drivingall overlooking forthe store."Can Ispeak tothemanager?"ComplainsaboutexpiredRx.Doesn'twatchtheir kids.Forgets toinitialpatientform.Gives off agenerallysexist vibe.Leansover frontdesk.Asks if allstaff hasbeenvaccinated.Makes afuss aboutusing thebin.Asks "Well whydidn't anybody tellme/call me?"about somethingthey weredefinitely told.No-shows3+ times.Comes toappointment10+ minuteslate like nothinghappened.

America's Best Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Karen.
  2. Voicemail box full.
  3. Clearly wants to break up with / divorce their significant other.
  4. Goes to look at frames when told to sit in waiting area.
  5. Comes in wearing an insufficient mask.
  6. Calls last minute to cancel appointment.
  7. Interrupted you answering COVID. screening
  8. Pulls out insurance during the final sale, even though they were asked earlier.
  9. Asks you to look up insurance without knowing their vison provider.
  10. Asks for very specific pricing over the phone.
  11. Comes in looking for Urgent Care.
  12. Doesn't fill out patient form ahead of time.
  13. Puts glasses back on the wall after touching them.
  14. Voicemail box not set up.
  15. Calls to ask directions.
  16. Picked up progressives a few days ago, complaining they can't use them.
  17. Pulls mask down to talk.
  18. Hung up on you when you called them.
  19. Takes forever to fill out patient form.
  20. Complains about pricing.
  21. Thinks we're Costco Optical.
  22. Comes inside without a mask on.
  23. Complains about driving all over looking for the store.
  24. "Can I speak to the manager?"
  25. Complains about expired Rx.
  26. Doesn't watch their kids.
  27. Forgets to initial patient form.
  28. Gives off a generally sexist vibe.
  29. Leans over front desk.
  30. Asks if all staff has been vaccinated.
  31. Makes a fuss about using the bin.
  32. Asks "Well why didn't anybody tell me/call me?" about something they were definitely told.
  33. No-shows 3+ times.
  34. Comes to appointment 10+ minutes late like nothing happened.