(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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What creates an
opportunity
to catch an
associate force balancing or stealing from their drawer?
Surprise cash counts
What are some top issues for Saturday banking?
Customers are
turned away for
wire transfer/
associates
don’t properly count in
and out of cash drawers
How do you get combos for Saturday
Visiting branch
will
call Saturday
branch for correct
combos.
How do Saturday branches function?
Same way as Monday-Friday
what is branch dashboard?
A tool created to help track the completion of various activities
How often should a cash count be conducted?
Monthly
How do you review an EJ as part of the Cash Count?
Manager will review for transactions after EOD, buy/sells from prior day, sign ons prior to CC
How can we ensure the dashboard is completed daily?
Review the dashboard using the reports tab
What purpose does the dashboard hold?
Eliminates paper, central location for information, reminder to complete tasks
What is a surprise cash count?
A first line of
defense to monitor control
functions and
mitigate internal risks
How do you get keys for a Saturday branch?
Manager will pick them up from the branch before Saturday.
What process is in place at the branch to ensure tasks are completed?
Dashboard
What could be an issue with cash counts?
Custodian
participated in cash count rather than observing only, the audit button was not selected prior to counting, and review of cashless box was not done.
What are some top issues for Saturday banking?
Dashboard is not completed/ not properly distributing keys and combos
What could be an issue with cash counts?
Same associates
counting each time, EJs were
not reviewed, cash
sources were
not counted
correctly or at all
How do you review an EJ as part of the Cash Count?
Buy/sell transactions from prior day, any offsetting entries and excessive reversals
Who can call a cash count?
Branch Manager,
Team Lead, or Vault custodian
(if manager has cash box)
Free!
What is the benefit of a surprise cash count?
To catch internal fraud
You uncover
something
suspicious while conducting a cash count, what do you do?
Report to ROM