Service alapsedpolicyProcessapaymentTransfercaller toBITTransfer orreferred acustomer toPersonallinesReceive acustomercomplimentEmailed/FaxedCOI toCustomerAdded orRemovea Driverprovide anagent orcustomer withour emailaddressAdded/RemovedVehicleCompleteda newquote foran agentChangea billplanSharesomethingaboutyourself inthe team chatSend a Lossrun to anagent orcustomerCustomer/Agentcalls you by thewrong nameService apolicy thatends in"9"Service callwhere callerhas a BritishaccentWorked witha customerwho needsaninterpreterHelpedagent orcustomerwith OLSHelped anagent witha quote inFAOCustomeror AgentmentionsFloTransferredor serviced aDuck CreekPolicyServicedaColoradoPolicyProcesseda renewalReinstatea policyService alapsedpolicyProcessapaymentTransfercaller toBITTransfer orreferred acustomer toPersonallinesReceive acustomercomplimentEmailed/FaxedCOI toCustomerAdded orRemovea Driverprovide anagent orcustomer withour emailaddressAdded/RemovedVehicleCompleteda newquote foran agentChangea billplanSharesomethingaboutyourself inthe team chatSend a Lossrun to anagent orcustomerCustomer/Agentcalls you by thewrong nameService apolicy thatends in"9"Service callwhere callerhas a BritishaccentWorked witha customerwho needsaninterpreterHelpedagent orcustomerwith OLSHelped anagent witha quote inFAOCustomeror AgentmentionsFloTransferredor serviced aDuck CreekPolicyServicedaColoradoPolicyProcesseda renewalReinstatea policy

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service a lapsed policy
  2. Process a payment
  3. Transfer caller to BIT
  4. Transfer or referred a customer to Personal lines
  5. Receive a customer compliment
  6. Emailed/Faxed COI to Customer
  7. Added or Remove a Driver
  8. provide an agent or customer with our email address
  9. Added/Removed Vehicle
  10. Completed a new quote for an agent
  11. Change a bill plan
  12. Share something about yourself in the team chat
  13. Send a Loss run to an agent or customer
  14. Customer/Agent calls you by the wrong name
  15. Service a policy that ends in "9"
  16. Service call where caller has a British accent
  17. Worked with a customer who needs an interpreter
  18. Helped agent or customer with OLS
  19. Helped an agent with a quote in FAO
  20. Customer or Agent mentions Flo
  21. Transferred or serviced a Duck Creek Policy
  22. Serviced a Colorado Policy
  23. Processed a renewal
  24. Reinstate a policy