provide anagent orcustomer withour emailaddressHelpedagent orcustomerwith OLSChangea billplanAdded/RemovedVehicleHelped anagent witha quote inFAOProcessapaymentCustomer/Agentcalls you by thewrong nameTransferredor serviced aDuck CreekPolicyCompleteda newquote foran agentAdded orRemovea DriverServicedaColoradoPolicyService apolicy thatends in"9"Service callwhere callerhas a BritishaccentReceive acustomercomplimentTransfercaller toBITCustomeror AgentmentionsFloEmailed/FaxedCOI toCustomerTransfer orreferred acustomer toPersonallinesProcesseda renewalWorked witha customerwho needsaninterpreterService alapsedpolicyReinstatea policySharesomethingaboutyourself inthe team chatSend a Lossrun to anagent orcustomerprovide anagent orcustomer withour emailaddressHelpedagent orcustomerwith OLSChangea billplanAdded/RemovedVehicleHelped anagent witha quote inFAOProcessapaymentCustomer/Agentcalls you by thewrong nameTransferredor serviced aDuck CreekPolicyCompleteda newquote foran agentAdded orRemovea DriverServicedaColoradoPolicyService apolicy thatends in"9"Service callwhere callerhas a BritishaccentReceive acustomercomplimentTransfercaller toBITCustomeror AgentmentionsFloEmailed/FaxedCOI toCustomerTransfer orreferred acustomer toPersonallinesProcesseda renewalWorked witha customerwho needsaninterpreterService alapsedpolicyReinstatea policySharesomethingaboutyourself inthe team chatSend a Lossrun to anagent orcustomer

BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. provide an agent or customer with our email address
  2. Helped agent or customer with OLS
  3. Change a bill plan
  4. Added/Removed Vehicle
  5. Helped an agent with a quote in FAO
  6. Process a payment
  7. Customer/Agent calls you by the wrong name
  8. Transferred or serviced a Duck Creek Policy
  9. Completed a new quote for an agent
  10. Added or Remove a Driver
  11. Serviced a Colorado Policy
  12. Service a policy that ends in "9"
  13. Service call where caller has a British accent
  14. Receive a customer compliment
  15. Transfer caller to BIT
  16. Customer or Agent mentions Flo
  17. Emailed/Faxed COI to Customer
  18. Transfer or referred a customer to Personal lines
  19. Processed a renewal
  20. Worked with a customer who needs an interpreter
  21. Service a lapsed policy
  22. Reinstate a policy
  23. Share something about yourself in the team chat
  24. Send a Loss run to an agent or customer