TeamsMeredith thename of thefamous twinsin Star WarsTransferreda BI call7 customershad a namebeginningwith “S”AssistedanotherCSR.Assistedanotherdepartmentwith arequestYou hear:“May theForce bewith you”You are toldthat you arecallernumber:Send outanAmazingCare BearTeamsMeredith aStar WarsquoteSit on holdwith apharmacy formore than10 minutesAddresseda majorconcernw/customerBeatMeredithto a callTurn a hardcall into apositive callYou areasked for areferencenumberHandle5casesHad astrangecallrequestTeam MeredithDarth Vader’sname before hewent to thedark sideTalk likeYodasomeonedoesMade acustomerlaughCustomersaid“wow”Address anadditionalneedthroughconversationUse thephoneticalphabet toclarifyspellingHeard aWookiecall“Can I be ofany furtherassistance”10 timesCustomergave me acomplimentUsed themembersname ona callUploaded10 phonenumbersPricemultiplemedicationsfor memberLoggedyourself outof PDMI bymistakeExplainplanparametersto a callerUsed aStarWars GifSpoke to acaller witha “v” intheir nameTeamsMeredith thename of thefamous twinsin Star WarsTransferreda BI call7 customershad a namebeginningwith “S”AssistedanotherCSR.Assistedanotherdepartmentwith arequestYou hear:“May theForce bewith you”You are toldthat you arecallernumber:Send outanAmazingCare BearTeamsMeredith aStar WarsquoteSit on holdwith apharmacy formore than10 minutesAddresseda majorconcernw/customerBeatMeredithto a callTurn a hardcall into apositive callYou areasked for areferencenumberHandle5casesHad astrangecallrequestTeam MeredithDarth Vader’sname before hewent to thedark sideTalk likeYodasomeonedoesMade acustomerlaughCustomersaid“wow”Address anadditionalneedthroughconversationUse thephoneticalphabet toclarifyspellingHeard aWookiecall“Can I be ofany furtherassistance”10 timesCustomergave me acomplimentUsed themembersname ona callUploaded10 phonenumbersPricemultiplemedicationsfor memberLoggedyourself outof PDMI bymistakeExplainplanparametersto a callerUsed aStarWars GifSpoke to acaller witha “v” intheir name

May the 4th Be With You - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Teams Meredith the name of the famous twins in Star Wars
  2. Transferred a BI call
  3. 7 customers had a name beginning with “S”
  4. Assisted another CSR.
  5. Assisted another department with a request
  6. You hear: “May the Force be with you”
  7. You are told that you are caller number:
  8. Send out an Amazing Care Bear
  9. Teams Meredith a Star Wars quote
  10. Sit on hold with a pharmacy for more than 10 minutes
  11. Addressed a major concern w/customer
  12. Beat Meredith to a call
  13. Turn a hard call into a positive call
  14. You are asked for a reference number
  15. Handle 5 cases
  16. Had a strange call request
  17. Team Meredith Darth Vader’s name before he went to the dark side
  18. Talk like Yoda someone does
  19. Made a customer laugh
  20. Customer said “wow”
  21. Address an additional need through conversation
  22. Use the phonetic alphabet to clarify spelling
  23. Heard a Wookie call
  24. “Can I be of any further assistance” 10 times
  25. Customer gave me a compliment
  26. Used the members name on a call
  27. Uploaded 10 phone numbers
  28. Price multiple medications for member
  29. Logged yourself out of PDMI by mistake
  30. Explain plan parameters to a caller
  31. Used a Star Wars Gif
  32. Spoke to a caller with a “v” in their name