(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Transferred a BI call
Made a customer laugh
Heard a Wookie call
Handle 5 cases
Beat Meredith to a call
Explain plan parameters to a caller
Price multiple medications for member
Teams Meredith a Star Wars quote
Logged yourself out of PDMI by mistake
Assisted another department with a request
“Can I be of any further assistance” 10 times
You hear: “May the Force be with you”
7 customers had a name beginning with “S”
Talk like Yoda someone does
Customer said “wow”
Send out an Amazing Care Bear
Customer gave me a compliment
Used the members name on a call
Teams Meredith the name of the famous twins in Star Wars
Sit on hold with a pharmacy for more than 10 minutes
Address an additional need through conversation
Uploaded 10 phone numbers
Addressed a major concern w/customer
Use the phonetic alphabet to clarify spelling
Spoke to a caller with a “v” in their name
Turn a hard call into a positive call
Used a Star Wars Gif
Had a strange call request
You are asked for a reference number
Team Meredith Darth Vader’s name before he went to the dark side
