Addresseda majorconcernw/customerSend outanAmazingCare BearBeatMeredithto a callUsed aStarWars GifCustomergave me acomplimentTeam MeredithDarth Vader’sname before hewent to thedark sidePricemultiplemedicationsfor memberAssistedanotherCSR.Heard aWookiecallLoggedyourself outof PDMI bymistakeUploaded10 phonenumbersHandle5casesTransferreda BI callUsed themembersname ona callCustomersaid“wow”Spoke to acaller witha “v” intheir name“Can I be ofany furtherassistance”10 timesTeamsMeredith aStar WarsquoteTurn a hardcall into apositive callHad astrangecallrequestSit on holdwith apharmacy formore than10 minutesUse thephoneticalphabet toclarifyspellingYou are toldthat you arecallernumber:Talk likeYodasomeonedoesYou hear:“May theForce bewith you”TeamsMeredith thename of thefamous twinsin Star WarsYou areasked for areferencenumberAddress anadditionalneedthroughconversation7 customershad a namebeginningwith “S”Explainplanparametersto a callerMade acustomerlaughAssistedanotherdepartmentwith arequestAddresseda majorconcernw/customerSend outanAmazingCare BearBeatMeredithto a callUsed aStarWars GifCustomergave me acomplimentTeam MeredithDarth Vader’sname before hewent to thedark sidePricemultiplemedicationsfor memberAssistedanotherCSR.Heard aWookiecallLoggedyourself outof PDMI bymistakeUploaded10 phonenumbersHandle5casesTransferreda BI callUsed themembersname ona callCustomersaid“wow”Spoke to acaller witha “v” intheir name“Can I be ofany furtherassistance”10 timesTeamsMeredith aStar WarsquoteTurn a hardcall into apositive callHad astrangecallrequestSit on holdwith apharmacy formore than10 minutesUse thephoneticalphabet toclarifyspellingYou are toldthat you arecallernumber:Talk likeYodasomeonedoesYou hear:“May theForce bewith you”TeamsMeredith thename of thefamous twinsin Star WarsYou areasked for areferencenumberAddress anadditionalneedthroughconversation7 customershad a namebeginningwith “S”Explainplanparametersto a callerMade acustomerlaughAssistedanotherdepartmentwith arequest

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed a major concern w/customer
  2. Send out an Amazing Care Bear
  3. Beat Meredith to a call
  4. Used a Star Wars Gif
  5. Customer gave me a compliment
  6. Team Meredith Darth Vader’s name before he went to the dark side
  7. Price multiple medications for member
  8. Assisted another CSR.
  9. Heard a Wookie call
  10. Logged yourself out of PDMI by mistake
  11. Uploaded 10 phone numbers
  12. Handle 5 cases
  13. Transferred a BI call
  14. Used the members name on a call
  15. Customer said “wow”
  16. Spoke to a caller with a “v” in their name
  17. “Can I be of any further assistance” 10 times
  18. Teams Meredith a Star Wars quote
  19. Turn a hard call into a positive call
  20. Had a strange call request
  21. Sit on hold with a pharmacy for more than 10 minutes
  22. Use the phonetic alphabet to clarify spelling
  23. You are told that you are caller number:
  24. Talk like Yoda someone does
  25. You hear: “May the Force be with you”
  26. Teams Meredith the name of the famous twins in Star Wars
  27. You are asked for a reference number
  28. Address an additional need through conversation
  29. 7 customers had a name beginning with “S”
  30. Explain plan parameters to a caller
  31. Made a customer laugh
  32. Assisted another department with a request