Used aStarWars GifTurn a hardcall into apositive callHandle5casesSend outanAmazingCare BearMade acustomerlaughTransferreda BI callYou hear:“May theForce bewith you”7 customershad a namebeginningwith “S”Loggedyourself outof PDMI bymistakeHeard aWookiecallExplainplanparametersto a callerPricemultiplemedicationsfor memberBeatMeredithto a callTeamsMeredith thename of thefamous twinsin Star WarsSit on holdwith apharmacy formore than10 minutesTalk likeYodasomeonedoesAddress anadditionalneedthroughconversation“Can I be ofany furtherassistance”10 timesTeam MeredithDarth Vader’sname before hewent to thedark sideAddresseda majorconcernw/customerHad astrangecallrequestYou are toldthat you arecallernumber:Used themembersname ona callCustomergave me acomplimentUploaded10 phonenumbersCustomersaid“wow”You areasked for areferencenumberAssistedanotherCSR.Spoke to acaller witha “v” intheir nameTeamsMeredith aStar WarsquoteAssistedanotherdepartmentwith arequestUse thephoneticalphabet toclarifyspellingUsed aStarWars GifTurn a hardcall into apositive callHandle5casesSend outanAmazingCare BearMade acustomerlaughTransferreda BI callYou hear:“May theForce bewith you”7 customershad a namebeginningwith “S”Loggedyourself outof PDMI bymistakeHeard aWookiecallExplainplanparametersto a callerPricemultiplemedicationsfor memberBeatMeredithto a callTeamsMeredith thename of thefamous twinsin Star WarsSit on holdwith apharmacy formore than10 minutesTalk likeYodasomeonedoesAddress anadditionalneedthroughconversation“Can I be ofany furtherassistance”10 timesTeam MeredithDarth Vader’sname before hewent to thedark sideAddresseda majorconcernw/customerHad astrangecallrequestYou are toldthat you arecallernumber:Used themembersname ona callCustomergave me acomplimentUploaded10 phonenumbersCustomersaid“wow”You areasked for areferencenumberAssistedanotherCSR.Spoke to acaller witha “v” intheir nameTeamsMeredith aStar WarsquoteAssistedanotherdepartmentwith arequestUse thephoneticalphabet toclarifyspelling

Untitled Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used a Star Wars Gif
  2. Turn a hard call into a positive call
  3. Handle 5 cases
  4. Send out an Amazing Care Bear
  5. Made a customer laugh
  6. Transferred a BI call
  7. You hear: “May the Force be with you”
  8. 7 customers had a name beginning with “S”
  9. Logged yourself out of PDMI by mistake
  10. Heard a Wookie call
  11. Explain plan parameters to a caller
  12. Price multiple medications for member
  13. Beat Meredith to a call
  14. Teams Meredith the name of the famous twins in Star Wars
  15. Sit on hold with a pharmacy for more than 10 minutes
  16. Talk like Yoda someone does
  17. Address an additional need through conversation
  18. “Can I be of any further assistance” 10 times
  19. Team Meredith Darth Vader’s name before he went to the dark side
  20. Addressed a major concern w/customer
  21. Had a strange call request
  22. You are told that you are caller number:
  23. Used the members name on a call
  24. Customer gave me a compliment
  25. Uploaded 10 phone numbers
  26. Customer said “wow”
  27. You are asked for a reference number
  28. Assisted another CSR.
  29. Spoke to a caller with a “v” in their name
  30. Teams Meredith a Star Wars quote
  31. Assisted another department with a request
  32. Use the phonetic alphabet to clarify spelling