(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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You hear: “May the Force be with you”
Customer said “wow”
Teams Meredith the name of the famous twins in Star Wars
Turn a hard call into a positive call
Uploaded 10 phone numbers
Assisted another CSR.
Heard a Wookie call
Price multiple medications for member
Logged yourself out of PDMI by mistake
Spoke to a caller with a “v” in their name
“Can I be of any further assistance” 10 times
Talk like Yoda someone does
Sit on hold with a pharmacy for more than 10 minutes
Used the members name on a call
Send out an Amazing Care Bear
Assisted another department with a request
You are asked for a reference number
Address an additional need through conversation
Explain plan parameters to a caller
Customer gave me a compliment
Made a customer laugh
Used a Star Wars Gif
Addressed a major concern w/customer
Had a strange call request
7 customers had a name beginning with “S”
Transferred a BI call
Handle 5 cases
Use the phonetic alphabet to clarify spelling
You are told that you are caller number:
Team Meredith Darth Vader’s name before he went to the dark side
