Schedule a1st doseappointmentTalk withsomeonewho iscurrently atthe clinicTransfer to4903 (ortake Spanishcall)RescheduleanappointmentMail aletterSchedule a2nd doseappointmentSpeak withsomeonewho losttheir whitecardHit sendall callsbeforelunchUsedavisapptsemailSchedulea familymemberor friendTake20callsSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderTransfera call toa leadCaller hasquestionsaboutModernaCaller is orwill be latetoappointmentGivedirectionsto theclinicSchedule atleast 3peopleduring onecallSpeak withsomeonewho hassevere sideeffectsUpdate atypo withclient'sinfoMake asame dayappointmentExplain theDocketapp tocallerCaller hasquestionsabout J&JMake anoutboundcallSchedule a1st doseappointmentTalk withsomeonewho iscurrently atthe clinicTransfer to4903 (ortake Spanishcall)RescheduleanappointmentMail aletterSchedule a2nd doseappointmentSpeak withsomeonewho losttheir whitecardHit sendall callsbeforelunchUsedavisapptsemailSchedulea familymemberor friendTake20callsSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderTransfera call toa leadCaller hasquestionsaboutModernaCaller is orwill be latetoappointmentGivedirectionsto theclinicSchedule atleast 3peopleduring onecallSpeak withsomeonewho hassevere sideeffectsUpdate atypo withclient'sinfoMake asame dayappointmentExplain theDocketapp tocallerCaller hasquestionsabout J&JMake anoutboundcall

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a 1st dose appointment
  2. Talk with someone who is currently at the clinic
  3. Transfer to 4903 (or take Spanish call)
  4. Reschedule an appointment
  5. Mail a letter
  6. Schedule a 2nd dose appointment
  7. Speak with someone who lost their white card
  8. Hit send all calls before lunch
  9. Use davisappts email
  10. Schedule a family member or friend
  11. Take 20 calls
  12. Say thank you to an election worker or disease investigator
  13. Refer to vaccinefinder
  14. Transfer a call to a lead
  15. Caller has questions about Moderna
  16. Caller is or will be late to appointment
  17. Give directions to the clinic
  18. Schedule at least 3 people during one call
  19. Speak with someone who has severe side effects
  20. Update a typo with client's info
  21. Make a same day appointment
  22. Explain the Docket app to caller
  23. Caller has questions about J&J
  24. Make an outbound call