Caller hasquestionsabout J&JTalk withsomeonewho iscurrently atthe clinicSpeak withsomeonewho losttheir whitecardSpeak withsomeonewho hassevere sideeffectsMake anoutboundcallMail aletterMake asame dayappointmentTake20callsRescheduleanappointmentSchedule a2nd doseappointmentRefer tovaccinefinderHit sendall callsbeforelunchCaller is orwill be latetoappointmentSchedulea familymemberor friendSchedule atleast 3peopleduring onecallUpdate atypo withclient'sinfoExplain theDocketapp tocallerTransfera call toa leadUsedavisapptsemailSchedule a1st doseappointmentCaller hasquestionsaboutModernaSay thank youto an electionworker ordiseaseinvestigatorTransfer to4903 (ortake Spanishcall)Givedirectionsto theclinicCaller hasquestionsabout J&JTalk withsomeonewho iscurrently atthe clinicSpeak withsomeonewho losttheir whitecardSpeak withsomeonewho hassevere sideeffectsMake anoutboundcallMail aletterMake asame dayappointmentTake20callsRescheduleanappointmentSchedule a2nd doseappointmentRefer tovaccinefinderHit sendall callsbeforelunchCaller is orwill be latetoappointmentSchedulea familymemberor friendSchedule atleast 3peopleduring onecallUpdate atypo withclient'sinfoExplain theDocketapp tocallerTransfera call toa leadUsedavisapptsemailSchedule a1st doseappointmentCaller hasquestionsaboutModernaSay thank youto an electionworker ordiseaseinvestigatorTransfer to4903 (ortake Spanishcall)Givedirectionsto theclinic

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller has questions about J&J
  2. Talk with someone who is currently at the clinic
  3. Speak with someone who lost their white card
  4. Speak with someone who has severe side effects
  5. Make an outbound call
  6. Mail a letter
  7. Make a same day appointment
  8. Take 20 calls
  9. Reschedule an appointment
  10. Schedule a 2nd dose appointment
  11. Refer to vaccinefinder
  12. Hit send all calls before lunch
  13. Caller is or will be late to appointment
  14. Schedule a family member or friend
  15. Schedule at least 3 people during one call
  16. Update a typo with client's info
  17. Explain the Docket app to caller
  18. Transfer a call to a lead
  19. Use davisappts email
  20. Schedule a 1st dose appointment
  21. Caller has questions about Moderna
  22. Say thank you to an election worker or disease investigator
  23. Transfer to 4903 (or take Spanish call)
  24. Give directions to the clinic