Take20callsTransfera call toa leadTalk withsomeonewho iscurrently atthe clinicHit sendall callsbeforelunchSpeak withsomeonewho losttheir whitecardCaller is orwill be latetoappointmentRescheduleanappointmentRefer tovaccinefinderCaller hasquestionsabout J&JUsedavisapptsemailSpeak withsomeonewho hassevere sideeffectsGivedirectionsto theclinicTransfer to4903 (ortake Spanishcall)Make anoutboundcallCaller hasquestionsaboutModernaSchedule a1st doseappointmentSchedule a2nd doseappointmentSchedule atleast 3peopleduring onecallSay thank youto an electionworker ordiseaseinvestigatorMake asame dayappointmentMail aletterSchedulea familymemberor friendUpdate atypo withclient'sinfoExplain theDocketapp tocallerTake20callsTransfera call toa leadTalk withsomeonewho iscurrently atthe clinicHit sendall callsbeforelunchSpeak withsomeonewho losttheir whitecardCaller is orwill be latetoappointmentRescheduleanappointmentRefer tovaccinefinderCaller hasquestionsabout J&JUsedavisapptsemailSpeak withsomeonewho hassevere sideeffectsGivedirectionsto theclinicTransfer to4903 (ortake Spanishcall)Make anoutboundcallCaller hasquestionsaboutModernaSchedule a1st doseappointmentSchedule a2nd doseappointmentSchedule atleast 3peopleduring onecallSay thank youto an electionworker ordiseaseinvestigatorMake asame dayappointmentMail aletterSchedulea familymemberor friendUpdate atypo withclient'sinfoExplain theDocketapp tocaller

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take 20 calls
  2. Transfer a call to a lead
  3. Talk with someone who is currently at the clinic
  4. Hit send all calls before lunch
  5. Speak with someone who lost their white card
  6. Caller is or will be late to appointment
  7. Reschedule an appointment
  8. Refer to vaccinefinder
  9. Caller has questions about J&J
  10. Use davisappts email
  11. Speak with someone who has severe side effects
  12. Give directions to the clinic
  13. Transfer to 4903 (or take Spanish call)
  14. Make an outbound call
  15. Caller has questions about Moderna
  16. Schedule a 1st dose appointment
  17. Schedule a 2nd dose appointment
  18. Schedule at least 3 people during one call
  19. Say thank you to an election worker or disease investigator
  20. Make a same day appointment
  21. Mail a letter
  22. Schedule a family member or friend
  23. Update a typo with client's info
  24. Explain the Docket app to caller