Schedule a2nd doseappointmentCaller is orwill be latetoappointmentTransfera call toa leadRescheduleanappointmentRefer tovaccinefinderExplain theDocketapp tocallerCaller hasquestionsaboutModernaCaller hasquestionsabout J&JSchedule atleast 3peopleduring onecallSay thank youto an electionworker ordiseaseinvestigatorSpeak withsomeonewho losttheir whitecardUsedavisapptsemailMake anoutboundcallTalk withsomeonewho iscurrently atthe clinicSchedulea familymemberor friendSpeak withsomeonewho hassevere sideeffectsTransfer to4903 (ortake Spanishcall)Take20callsSchedule a1st doseappointmentMake asame dayappointmentUpdate atypo withclient'sinfoMail aletterGivedirectionsto theclinicHit sendall callsbeforelunchSchedule a2nd doseappointmentCaller is orwill be latetoappointmentTransfera call toa leadRescheduleanappointmentRefer tovaccinefinderExplain theDocketapp tocallerCaller hasquestionsaboutModernaCaller hasquestionsabout J&JSchedule atleast 3peopleduring onecallSay thank youto an electionworker ordiseaseinvestigatorSpeak withsomeonewho losttheir whitecardUsedavisapptsemailMake anoutboundcallTalk withsomeonewho iscurrently atthe clinicSchedulea familymemberor friendSpeak withsomeonewho hassevere sideeffectsTransfer to4903 (ortake Spanishcall)Take20callsSchedule a1st doseappointmentMake asame dayappointmentUpdate atypo withclient'sinfoMail aletterGivedirectionsto theclinicHit sendall callsbeforelunch

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule a 2nd dose appointment
  2. Caller is or will be late to appointment
  3. Transfer a call to a lead
  4. Reschedule an appointment
  5. Refer to vaccinefinder
  6. Explain the Docket app to caller
  7. Caller has questions about Moderna
  8. Caller has questions about J&J
  9. Schedule at least 3 people during one call
  10. Say thank you to an election worker or disease investigator
  11. Speak with someone who lost their white card
  12. Use davisappts email
  13. Make an outbound call
  14. Talk with someone who is currently at the clinic
  15. Schedule a family member or friend
  16. Speak with someone who has severe side effects
  17. Transfer to 4903 (or take Spanish call)
  18. Take 20 calls
  19. Schedule a 1st dose appointment
  20. Make a same day appointment
  21. Update a typo with client's info
  22. Mail a letter
  23. Give directions to the clinic
  24. Hit send all calls before lunch