Explain theDocketapp tocallerSpeak withsomeonewho losttheir whitecardUsedavisapptsemailCaller hasquestionsaboutModernaCaller hasquestionsabout J&JTalk withsomeonewho iscurrently atthe clinicTransfera call toa leadSchedule a2nd doseappointmentSchedule a1st doseappointmentHit sendall callsbeforelunchMail aletterCaller is orwill be latetoappointmentTake20callsMake asame dayappointmentGivedirectionsto theclinicSpeak withsomeonewho hassevere sideeffectsMake anoutboundcallSchedule atleast 3peopleduring onecallSchedulea familymemberor friendUpdate atypo withclient'sinfoRescheduleanappointmentSay thank youto an electionworker ordiseaseinvestigatorTransfer to4903 (ortake Spanishcall)Refer tovaccinefinderExplain theDocketapp tocallerSpeak withsomeonewho losttheir whitecardUsedavisapptsemailCaller hasquestionsaboutModernaCaller hasquestionsabout J&JTalk withsomeonewho iscurrently atthe clinicTransfera call toa leadSchedule a2nd doseappointmentSchedule a1st doseappointmentHit sendall callsbeforelunchMail aletterCaller is orwill be latetoappointmentTake20callsMake asame dayappointmentGivedirectionsto theclinicSpeak withsomeonewho hassevere sideeffectsMake anoutboundcallSchedule atleast 3peopleduring onecallSchedulea familymemberor friendUpdate atypo withclient'sinfoRescheduleanappointmentSay thank youto an electionworker ordiseaseinvestigatorTransfer to4903 (ortake Spanishcall)Refer tovaccinefinder

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain the Docket app to caller
  2. Speak with someone who lost their white card
  3. Use davisappts email
  4. Caller has questions about Moderna
  5. Caller has questions about J&J
  6. Talk with someone who is currently at the clinic
  7. Transfer a call to a lead
  8. Schedule a 2nd dose appointment
  9. Schedule a 1st dose appointment
  10. Hit send all calls before lunch
  11. Mail a letter
  12. Caller is or will be late to appointment
  13. Take 20 calls
  14. Make a same day appointment
  15. Give directions to the clinic
  16. Speak with someone who has severe side effects
  17. Make an outbound call
  18. Schedule at least 3 people during one call
  19. Schedule a family member or friend
  20. Update a typo with client's info
  21. Reschedule an appointment
  22. Say thank you to an election worker or disease investigator
  23. Transfer to 4903 (or take Spanish call)
  24. Refer to vaccinefinder