Transfera call toa leadUsedavisapptsemailHit sendall callsbeforelunchRescheduleanappointmentSchedule a1st doseappointmentTake20callsSpeak withsomeonewho losttheir whitecardMail aletterTalk withsomeonewho iscurrently atthe clinicCaller hasquestionsabout J&JTransfer to4903 (ortake Spanishcall)Make asame dayappointmentSchedule a2nd doseappointmentSpeak withsomeonewho hassevere sideeffectsRefer tovaccinefinderExplain theDocketapp tocallerMake anoutboundcallSchedule atleast 3peopleduring onecallGivedirectionsto theclinicCaller hasquestionsaboutModernaSchedulea familymemberor friendUpdate atypo withclient'sinfoCaller is orwill be latetoappointmentSay thank youto an electionworker ordiseaseinvestigatorTransfera call toa leadUsedavisapptsemailHit sendall callsbeforelunchRescheduleanappointmentSchedule a1st doseappointmentTake20callsSpeak withsomeonewho losttheir whitecardMail aletterTalk withsomeonewho iscurrently atthe clinicCaller hasquestionsabout J&JTransfer to4903 (ortake Spanishcall)Make asame dayappointmentSchedule a2nd doseappointmentSpeak withsomeonewho hassevere sideeffectsRefer tovaccinefinderExplain theDocketapp tocallerMake anoutboundcallSchedule atleast 3peopleduring onecallGivedirectionsto theclinicCaller hasquestionsaboutModernaSchedulea familymemberor friendUpdate atypo withclient'sinfoCaller is orwill be latetoappointmentSay thank youto an electionworker ordiseaseinvestigator

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a call to a lead
  2. Use davisappts email
  3. Hit send all calls before lunch
  4. Reschedule an appointment
  5. Schedule a 1st dose appointment
  6. Take 20 calls
  7. Speak with someone who lost their white card
  8. Mail a letter
  9. Talk with someone who is currently at the clinic
  10. Caller has questions about J&J
  11. Transfer to 4903 (or take Spanish call)
  12. Make a same day appointment
  13. Schedule a 2nd dose appointment
  14. Speak with someone who has severe side effects
  15. Refer to vaccinefinder
  16. Explain the Docket app to caller
  17. Make an outbound call
  18. Schedule at least 3 people during one call
  19. Give directions to the clinic
  20. Caller has questions about Moderna
  21. Schedule a family member or friend
  22. Update a typo with client's info
  23. Caller is or will be late to appointment
  24. Say thank you to an election worker or disease investigator