Explain theDocketapp tocallerUsedavisapptsemailTalk withsomeonewho iscurrently atthe clinicTransfer to4903 (ortake Spanishcall)Mail aletterMake anoutboundcallSchedule atleast 3peopleduring onecallHit sendall callsbeforelunchCaller is orwill be latetoappointmentSpeak withsomeonewho hassevere sideeffectsSpeak withsomeonewho losttheir whitecardMake asame dayappointmentUpdate atypo withclient'sinfoCaller hasquestionsabout J&JTake20callsSchedule a2nd doseappointmentSchedulea familymemberor friendCaller hasquestionsaboutModernaSchedule a1st doseappointmentRescheduleanappointmentGivedirectionsto theclinicSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderTransfera call toa leadExplain theDocketapp tocallerUsedavisapptsemailTalk withsomeonewho iscurrently atthe clinicTransfer to4903 (ortake Spanishcall)Mail aletterMake anoutboundcallSchedule atleast 3peopleduring onecallHit sendall callsbeforelunchCaller is orwill be latetoappointmentSpeak withsomeonewho hassevere sideeffectsSpeak withsomeonewho losttheir whitecardMake asame dayappointmentUpdate atypo withclient'sinfoCaller hasquestionsabout J&JTake20callsSchedule a2nd doseappointmentSchedulea familymemberor friendCaller hasquestionsaboutModernaSchedule a1st doseappointmentRescheduleanappointmentGivedirectionsto theclinicSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderTransfera call toa lead

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explain the Docket app to caller
  2. Use davisappts email
  3. Talk with someone who is currently at the clinic
  4. Transfer to 4903 (or take Spanish call)
  5. Mail a letter
  6. Make an outbound call
  7. Schedule at least 3 people during one call
  8. Hit send all calls before lunch
  9. Caller is or will be late to appointment
  10. Speak with someone who has severe side effects
  11. Speak with someone who lost their white card
  12. Make a same day appointment
  13. Update a typo with client's info
  14. Caller has questions about J&J
  15. Take 20 calls
  16. Schedule a 2nd dose appointment
  17. Schedule a family member or friend
  18. Caller has questions about Moderna
  19. Schedule a 1st dose appointment
  20. Reschedule an appointment
  21. Give directions to the clinic
  22. Say thank you to an election worker or disease investigator
  23. Refer to vaccinefinder
  24. Transfer a call to a lead