Say thank youto an electionworker ordiseaseinvestigatorCaller hasquestionsaboutModernaExplain theDocketapp tocallerTake20callsSchedule a1st doseappointmentSpeak withsomeonewho hassevere sideeffectsRescheduleanappointmentCaller is orwill be latetoappointmentCaller hasquestionsabout J&JMake anoutboundcallMail aletterUpdate atypo withclient'sinfoRefer tovaccinefinderUsedavisapptsemailMake asame dayappointmentTransfer to4903 (ortake Spanishcall)Schedule atleast 3peopleduring onecallSchedulea familymemberor friendGivedirectionsto theclinicTransfera call toa leadHit sendall callsbeforelunchTalk withsomeonewho iscurrently atthe clinicSpeak withsomeonewho losttheir whitecardSchedule a2nd doseappointmentSay thank youto an electionworker ordiseaseinvestigatorCaller hasquestionsaboutModernaExplain theDocketapp tocallerTake20callsSchedule a1st doseappointmentSpeak withsomeonewho hassevere sideeffectsRescheduleanappointmentCaller is orwill be latetoappointmentCaller hasquestionsabout J&JMake anoutboundcallMail aletterUpdate atypo withclient'sinfoRefer tovaccinefinderUsedavisapptsemailMake asame dayappointmentTransfer to4903 (ortake Spanishcall)Schedule atleast 3peopleduring onecallSchedulea familymemberor friendGivedirectionsto theclinicTransfera call toa leadHit sendall callsbeforelunchTalk withsomeonewho iscurrently atthe clinicSpeak withsomeonewho losttheir whitecardSchedule a2nd doseappointment

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say thank you to an election worker or disease investigator
  2. Caller has questions about Moderna
  3. Explain the Docket app to caller
  4. Take 20 calls
  5. Schedule a 1st dose appointment
  6. Speak with someone who has severe side effects
  7. Reschedule an appointment
  8. Caller is or will be late to appointment
  9. Caller has questions about J&J
  10. Make an outbound call
  11. Mail a letter
  12. Update a typo with client's info
  13. Refer to vaccinefinder
  14. Use davisappts email
  15. Make a same day appointment
  16. Transfer to 4903 (or take Spanish call)
  17. Schedule at least 3 people during one call
  18. Schedule a family member or friend
  19. Give directions to the clinic
  20. Transfer a call to a lead
  21. Hit send all calls before lunch
  22. Talk with someone who is currently at the clinic
  23. Speak with someone who lost their white card
  24. Schedule a 2nd dose appointment