UsedavisapptsemailTransfera call toa leadGivedirectionsto theclinicCaller hasquestionsaboutModernaTake20callsSchedulea familymemberor friendExplain theDocketapp tocallerMail aletterSchedule a1st doseappointmentSchedule atleast 3peopleduring onecallMake anoutboundcallTalk withsomeonewho iscurrently atthe clinicSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderUpdate atypo withclient'sinfoSchedule a2nd doseappointmentHit sendall callsbeforelunchCaller is orwill be latetoappointmentTransfer to4903 (ortake Spanishcall)RescheduleanappointmentSpeak withsomeonewho losttheir whitecardMake asame dayappointmentCaller hasquestionsabout J&JSpeak withsomeonewho hassevere sideeffectsUsedavisapptsemailTransfera call toa leadGivedirectionsto theclinicCaller hasquestionsaboutModernaTake20callsSchedulea familymemberor friendExplain theDocketapp tocallerMail aletterSchedule a1st doseappointmentSchedule atleast 3peopleduring onecallMake anoutboundcallTalk withsomeonewho iscurrently atthe clinicSay thank youto an electionworker ordiseaseinvestigatorRefer tovaccinefinderUpdate atypo withclient'sinfoSchedule a2nd doseappointmentHit sendall callsbeforelunchCaller is orwill be latetoappointmentTransfer to4903 (ortake Spanishcall)RescheduleanappointmentSpeak withsomeonewho losttheir whitecardMake asame dayappointmentCaller hasquestionsabout J&JSpeak withsomeonewho hassevere sideeffects

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use davisappts email
  2. Transfer a call to a lead
  3. Give directions to the clinic
  4. Caller has questions about Moderna
  5. Take 20 calls
  6. Schedule a family member or friend
  7. Explain the Docket app to caller
  8. Mail a letter
  9. Schedule a 1st dose appointment
  10. Schedule at least 3 people during one call
  11. Make an outbound call
  12. Talk with someone who is currently at the clinic
  13. Say thank you to an election worker or disease investigator
  14. Refer to vaccinefinder
  15. Update a typo with client's info
  16. Schedule a 2nd dose appointment
  17. Hit send all calls before lunch
  18. Caller is or will be late to appointment
  19. Transfer to 4903 (or take Spanish call)
  20. Reschedule an appointment
  21. Speak with someone who lost their white card
  22. Make a same day appointment
  23. Caller has questions about J&J
  24. Speak with someone who has severe side effects