Make asame dayappointmentRescheduleanappointmentSchedule a1st doseappointmentCaller is orwill be latetoappointmentTransfer to4903 (ortake Spanishcall)Talk withsomeonewho iscurrently atthe clinicExplain theDocketapp tocallerCaller hasquestionsaboutModernaCaller hasquestionsabout J&JMail aletterSpeak withsomeonewho hassevere sideeffectsSay thank youto an electionworker ordiseaseinvestigatorSpeak withsomeonewho losttheir whitecardRefer tovaccinefinderGivedirectionsto theclinicSchedule a2nd doseappointmentTransfera call toa leadTake20callsUpdate atypo withclient'sinfoHit sendall callsbeforelunchUsedavisapptsemailSchedulea familymemberor friendMake anoutboundcallSchedule atleast 3peopleduring onecallMake asame dayappointmentRescheduleanappointmentSchedule a1st doseappointmentCaller is orwill be latetoappointmentTransfer to4903 (ortake Spanishcall)Talk withsomeonewho iscurrently atthe clinicExplain theDocketapp tocallerCaller hasquestionsaboutModernaCaller hasquestionsabout J&JMail aletterSpeak withsomeonewho hassevere sideeffectsSay thank youto an electionworker ordiseaseinvestigatorSpeak withsomeonewho losttheir whitecardRefer tovaccinefinderGivedirectionsto theclinicSchedule a2nd doseappointmentTransfera call toa leadTake20callsUpdate atypo withclient'sinfoHit sendall callsbeforelunchUsedavisapptsemailSchedulea familymemberor friendMake anoutboundcallSchedule atleast 3peopleduring onecall

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a same day appointment
  2. Reschedule an appointment
  3. Schedule a 1st dose appointment
  4. Caller is or will be late to appointment
  5. Transfer to 4903 (or take Spanish call)
  6. Talk with someone who is currently at the clinic
  7. Explain the Docket app to caller
  8. Caller has questions about Moderna
  9. Caller has questions about J&J
  10. Mail a letter
  11. Speak with someone who has severe side effects
  12. Say thank you to an election worker or disease investigator
  13. Speak with someone who lost their white card
  14. Refer to vaccinefinder
  15. Give directions to the clinic
  16. Schedule a 2nd dose appointment
  17. Transfer a call to a lead
  18. Take 20 calls
  19. Update a typo with client's info
  20. Hit send all calls before lunch
  21. Use davisappts email
  22. Schedule a family member or friend
  23. Make an outbound call
  24. Schedule at least 3 people during one call