Caller is orwill be latetoappointmentUsedavisapptsemailRescheduleanappointmentTalk withsomeonewho iscurrently atthe clinicUpdate atypo withclient'sinfoGivedirectionsto theclinicSchedulea familymemberor friendTransfer to4903 (ortake Spanishcall)Caller hasquestionsaboutModernaTake20callsSchedule atleast 3peopleduring onecallSchedule a1st doseappointmentRefer tovaccinefinderCaller hasquestionsabout J&JSpeak withsomeonewho losttheir whitecardSay thank youto an electionworker ordiseaseinvestigatorSchedule a2nd doseappointmentMake anoutboundcallTransfera call toa leadHit sendall callsbeforelunchMake asame dayappointmentExplain theDocketapp tocallerSpeak withsomeonewho hassevere sideeffectsMail aletterCaller is orwill be latetoappointmentUsedavisapptsemailRescheduleanappointmentTalk withsomeonewho iscurrently atthe clinicUpdate atypo withclient'sinfoGivedirectionsto theclinicSchedulea familymemberor friendTransfer to4903 (ortake Spanishcall)Caller hasquestionsaboutModernaTake20callsSchedule atleast 3peopleduring onecallSchedule a1st doseappointmentRefer tovaccinefinderCaller hasquestionsabout J&JSpeak withsomeonewho losttheir whitecardSay thank youto an electionworker ordiseaseinvestigatorSchedule a2nd doseappointmentMake anoutboundcallTransfera call toa leadHit sendall callsbeforelunchMake asame dayappointmentExplain theDocketapp tocallerSpeak withsomeonewho hassevere sideeffectsMail aletter

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is or will be late to appointment
  2. Use davisappts email
  3. Reschedule an appointment
  4. Talk with someone who is currently at the clinic
  5. Update a typo with client's info
  6. Give directions to the clinic
  7. Schedule a family member or friend
  8. Transfer to 4903 (or take Spanish call)
  9. Caller has questions about Moderna
  10. Take 20 calls
  11. Schedule at least 3 people during one call
  12. Schedule a 1st dose appointment
  13. Refer to vaccinefinder
  14. Caller has questions about J&J
  15. Speak with someone who lost their white card
  16. Say thank you to an election worker or disease investigator
  17. Schedule a 2nd dose appointment
  18. Make an outbound call
  19. Transfer a call to a lead
  20. Hit send all calls before lunch
  21. Make a same day appointment
  22. Explain the Docket app to caller
  23. Speak with someone who has severe side effects
  24. Mail a letter