Update atypo withclient'sinfoSay thank youto an electionworker ordiseaseinvestigatorMake anoutboundcallUsedavisapptsemailExplain theDocketapp tocallerGivedirectionsto theclinicCaller is orwill be latetoappointmentRescheduleanappointmentSchedule a1st doseappointmentMake asame dayappointmentSchedulea familymemberor friendSpeak withsomeonewho hassevere sideeffectsSchedule atleast 3peopleduring onecallHit sendall callsbeforelunchTake20callsSchedule a2nd doseappointmentMail aletterTransfer to4903 (ortake Spanishcall)Speak withsomeonewho losttheir whitecardCaller hasquestionsabout J&JCaller hasquestionsaboutModernaTalk withsomeonewho iscurrently atthe clinicRefer tovaccinefinderTransfera call toa leadUpdate atypo withclient'sinfoSay thank youto an electionworker ordiseaseinvestigatorMake anoutboundcallUsedavisapptsemailExplain theDocketapp tocallerGivedirectionsto theclinicCaller is orwill be latetoappointmentRescheduleanappointmentSchedule a1st doseappointmentMake asame dayappointmentSchedulea familymemberor friendSpeak withsomeonewho hassevere sideeffectsSchedule atleast 3peopleduring onecallHit sendall callsbeforelunchTake20callsSchedule a2nd doseappointmentMail aletterTransfer to4903 (ortake Spanishcall)Speak withsomeonewho losttheir whitecardCaller hasquestionsabout J&JCaller hasquestionsaboutModernaTalk withsomeonewho iscurrently atthe clinicRefer tovaccinefinderTransfera call toa lead

COVID-19 Call Center - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Update a typo with client's info
  2. Say thank you to an election worker or disease investigator
  3. Make an outbound call
  4. Use davisappts email
  5. Explain the Docket app to caller
  6. Give directions to the clinic
  7. Caller is or will be late to appointment
  8. Reschedule an appointment
  9. Schedule a 1st dose appointment
  10. Make a same day appointment
  11. Schedule a family member or friend
  12. Speak with someone who has severe side effects
  13. Schedule at least 3 people during one call
  14. Hit send all calls before lunch
  15. Take 20 calls
  16. Schedule a 2nd dose appointment
  17. Mail a letter
  18. Transfer to 4903 (or take Spanish call)
  19. Speak with someone who lost their white card
  20. Caller has questions about J&J
  21. Caller has questions about Moderna
  22. Talk with someone who is currently at the clinic
  23. Refer to vaccinefinder
  24. Transfer a call to a lead