AnswerActionReflectionTelephoneTelephoneShowEmpathyEmailWrittenReceiverMaintainCalmVoiceChannelMessageFeedbackBodyLanguageTalkingSenderFREEFace toFaceBarriersApologizeBackgroundNoiseMaintaina CalmVoiceCustomerResolvetheIssueVideoInternetSpeedAvoidNegativeLanguageSupportListenCulturalDifferencesPoorServiceAnswerActionReflectionTelephoneTelephoneShowEmpathyEmailWrittenReceiverMaintainCalmVoiceChannelMessageFeedbackBodyLanguageTalkingSenderFREEFace toFaceBarriersApologizeBackgroundNoiseMaintaina CalmVoiceCustomerResolvetheIssueVideoInternetSpeedAvoidNegativeLanguageSupportListenCulturalDifferencesPoorService

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Answer
  2. Action
  3. Reflection
  4. Telephone
  5. Telephone
  6. Show Empathy
  7. Email
  8. Written
  9. Receiver
  10. Maintain Calm Voice
  11. Channel
  12. Message
  13. Feedback
  14. Body Language
  15. Talking
  16. Sender
  17. FREE
  18. Face to Face
  19. Barriers
  20. Apologize
  21. Background Noise
  22. Maintain a Calm Voice
  23. Customer
  24. Resolve the Issue
  25. Video
  26. Internet Speed
  27. Avoid Negative Language
  28. Support
  29. Listen
  30. Cultural Differences
  31. Poor Service