FeedbackApologizeListenShowEmpathyChannelWrittenAnswerBodyLanguageSupportResolvetheIssueFace toFaceFREETelephoneMaintaina CalmVoiceCustomerTelephoneSenderMaintainCalmVoiceBackgroundNoiseVideoCulturalDifferencesReflectionEmailTalkingInternetSpeedPoorServiceReceiverMessageActionAvoidNegativeLanguageBarriersFeedbackApologizeListenShowEmpathyChannelWrittenAnswerBodyLanguageSupportResolvetheIssueFace toFaceFREETelephoneMaintaina CalmVoiceCustomerTelephoneSenderMaintainCalmVoiceBackgroundNoiseVideoCulturalDifferencesReflectionEmailTalkingInternetSpeedPoorServiceReceiverMessageActionAvoidNegativeLanguageBarriers

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Feedback
  2. Apologize
  3. Listen
  4. Show Empathy
  5. Channel
  6. Written
  7. Answer
  8. Body Language
  9. Support
  10. Resolve the Issue
  11. Face to Face
  12. FREE
  13. Telephone
  14. Maintain a Calm Voice
  15. Customer
  16. Telephone
  17. Sender
  18. Maintain Calm Voice
  19. Background Noise
  20. Video
  21. Cultural Differences
  22. Reflection
  23. Email
  24. Talking
  25. Internet Speed
  26. Poor Service
  27. Receiver
  28. Message
  29. Action
  30. Avoid Negative Language
  31. Barriers