ChannelInternetSpeedTalkingVideoShowEmpathySupportAvoidNegativeLanguageReceiverWrittenMessageFace toFaceFeedbackListenResolvetheIssueActionReflectionApologizeMaintainCalmVoiceEmailTelephoneBarriersPoorServiceBackgroundNoiseMaintaina CalmVoiceBodyLanguageSenderCustomerFREEAnswerCulturalDifferencesTelephoneChannelInternetSpeedTalkingVideoShowEmpathySupportAvoidNegativeLanguageReceiverWrittenMessageFace toFaceFeedbackListenResolvetheIssueActionReflectionApologizeMaintainCalmVoiceEmailTelephoneBarriersPoorServiceBackgroundNoiseMaintaina CalmVoiceBodyLanguageSenderCustomerFREEAnswerCulturalDifferencesTelephone

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Channel
  2. Internet Speed
  3. Talking
  4. Video
  5. Show Empathy
  6. Support
  7. Avoid Negative Language
  8. Receiver
  9. Written
  10. Message
  11. Face to Face
  12. Feedback
  13. Listen
  14. Resolve the Issue
  15. Action
  16. Reflection
  17. Apologize
  18. Maintain Calm Voice
  19. Email
  20. Telephone
  21. Barriers
  22. Poor Service
  23. Background Noise
  24. Maintain a Calm Voice
  25. Body Language
  26. Sender
  27. Customer
  28. FREE
  29. Answer
  30. Cultural Differences
  31. Telephone