BackgroundNoiseTalkingMaintaina CalmVoiceMaintainCalmVoiceFeedbackCulturalDifferencesAvoidNegativeLanguageBodyLanguageAnswerSenderListenMessageCustomerChannelVideoEmailFREEReceiverTelephoneResolvetheIssueApologizeBarriersShowEmpathyReflectionTelephoneWrittenPoorServiceInternetSpeedSupportActionFace toFaceBackgroundNoiseTalkingMaintaina CalmVoiceMaintainCalmVoiceFeedbackCulturalDifferencesAvoidNegativeLanguageBodyLanguageAnswerSenderListenMessageCustomerChannelVideoEmailFREEReceiverTelephoneResolvetheIssueApologizeBarriersShowEmpathyReflectionTelephoneWrittenPoorServiceInternetSpeedSupportActionFace toFace

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Background Noise
  2. Talking
  3. Maintain a Calm Voice
  4. Maintain Calm Voice
  5. Feedback
  6. Cultural Differences
  7. Avoid Negative Language
  8. Body Language
  9. Answer
  10. Sender
  11. Listen
  12. Message
  13. Customer
  14. Channel
  15. Video
  16. Email
  17. FREE
  18. Receiver
  19. Telephone
  20. Resolve the Issue
  21. Apologize
  22. Barriers
  23. Show Empathy
  24. Reflection
  25. Telephone
  26. Written
  27. Poor Service
  28. Internet Speed
  29. Support
  30. Action
  31. Face to Face