TelephoneFREECulturalDifferencesVideoCustomerShowEmpathyReceiverListenAvoidNegativeLanguageBarriersChannelTelephoneFace toFaceAnswerActionBodyLanguageInternetSpeedSupportEmailWrittenApologizeReflectionTalkingSenderMaintaina CalmVoiceFeedbackPoorServiceBackgroundNoiseResolvetheIssueMessageMaintainCalmVoiceTelephoneFREECulturalDifferencesVideoCustomerShowEmpathyReceiverListenAvoidNegativeLanguageBarriersChannelTelephoneFace toFaceAnswerActionBodyLanguageInternetSpeedSupportEmailWrittenApologizeReflectionTalkingSenderMaintaina CalmVoiceFeedbackPoorServiceBackgroundNoiseResolvetheIssueMessageMaintainCalmVoice

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone
  2. FREE
  3. Cultural Differences
  4. Video
  5. Customer
  6. Show Empathy
  7. Receiver
  8. Listen
  9. Avoid Negative Language
  10. Barriers
  11. Channel
  12. Telephone
  13. Face to Face
  14. Answer
  15. Action
  16. Body Language
  17. Internet Speed
  18. Support
  19. Email
  20. Written
  21. Apologize
  22. Reflection
  23. Talking
  24. Sender
  25. Maintain a Calm Voice
  26. Feedback
  27. Poor Service
  28. Background Noise
  29. Resolve the Issue
  30. Message
  31. Maintain Calm Voice