Maintaina CalmVoiceMessageFREEReceiverAvoidNegativeLanguageCulturalDifferencesFeedbackBodyLanguageEmailSenderApologizeShowEmpathyTelephoneTelephoneListenChannelWrittenSupportReflectionFace toFacePoorServiceCustomerBackgroundNoiseVideoInternetSpeedMaintainCalmVoiceBarriersTalkingAnswerResolvetheIssueActionMaintaina CalmVoiceMessageFREEReceiverAvoidNegativeLanguageCulturalDifferencesFeedbackBodyLanguageEmailSenderApologizeShowEmpathyTelephoneTelephoneListenChannelWrittenSupportReflectionFace toFacePoorServiceCustomerBackgroundNoiseVideoInternetSpeedMaintainCalmVoiceBarriersTalkingAnswerResolvetheIssueAction

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Maintain a Calm Voice
  2. Message
  3. FREE
  4. Receiver
  5. Avoid Negative Language
  6. Cultural Differences
  7. Feedback
  8. Body Language
  9. Email
  10. Sender
  11. Apologize
  12. Show Empathy
  13. Telephone
  14. Telephone
  15. Listen
  16. Channel
  17. Written
  18. Support
  19. Reflection
  20. Face to Face
  21. Poor Service
  22. Customer
  23. Background Noise
  24. Video
  25. Internet Speed
  26. Maintain Calm Voice
  27. Barriers
  28. Talking
  29. Answer
  30. Resolve the Issue
  31. Action