TelephoneMessageReflectionApologizeActionBarriersCulturalDifferencesSupportBackgroundNoiseVideoFeedbackFace toFaceCustomerEmailTalkingShowEmpathyReceiverInternetSpeedBodyLanguageSenderAvoidNegativeLanguageMaintaina CalmVoiceWrittenListenResolvetheIssueAnswerTelephonePoorServiceMaintainCalmVoiceChannelFREETelephoneMessageReflectionApologizeActionBarriersCulturalDifferencesSupportBackgroundNoiseVideoFeedbackFace toFaceCustomerEmailTalkingShowEmpathyReceiverInternetSpeedBodyLanguageSenderAvoidNegativeLanguageMaintaina CalmVoiceWrittenListenResolvetheIssueAnswerTelephonePoorServiceMaintainCalmVoiceChannelFREE

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Telephone
  2. Message
  3. Reflection
  4. Apologize
  5. Action
  6. Barriers
  7. Cultural Differences
  8. Support
  9. Background Noise
  10. Video
  11. Feedback
  12. Face to Face
  13. Customer
  14. Email
  15. Talking
  16. Show Empathy
  17. Receiver
  18. Internet Speed
  19. Body Language
  20. Sender
  21. Avoid Negative Language
  22. Maintain a Calm Voice
  23. Written
  24. Listen
  25. Resolve the Issue
  26. Answer
  27. Telephone
  28. Poor Service
  29. Maintain Calm Voice
  30. Channel
  31. FREE