AnswerPoorServiceMessageReceiverShowEmpathySupportApologizeSenderTelephoneVideoResolvetheIssueFREEBackgroundNoiseInternetSpeedTalkingChannelCulturalDifferencesEmailBodyLanguageFace toFaceAvoidNegativeLanguageWrittenTelephoneMaintaina CalmVoiceReflectionFeedbackActionListenCustomerMaintainCalmVoiceBarriersAnswerPoorServiceMessageReceiverShowEmpathySupportApologizeSenderTelephoneVideoResolvetheIssueFREEBackgroundNoiseInternetSpeedTalkingChannelCulturalDifferencesEmailBodyLanguageFace toFaceAvoidNegativeLanguageWrittenTelephoneMaintaina CalmVoiceReflectionFeedbackActionListenCustomerMaintainCalmVoiceBarriers

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
  1. Answer
  2. Poor Service
  3. Message
  4. Receiver
  5. Show Empathy
  6. Support
  7. Apologize
  8. Sender
  9. Telephone
  10. Video
  11. Resolve the Issue
  12. FREE
  13. Background Noise
  14. Internet Speed
  15. Talking
  16. Channel
  17. Cultural Differences
  18. Email
  19. Body Language
  20. Face to Face
  21. Avoid Negative Language
  22. Written
  23. Telephone
  24. Maintain a Calm Voice
  25. Reflection
  26. Feedback
  27. Action
  28. Listen
  29. Customer
  30. Maintain Calm Voice
  31. Barriers