Face toFaceMaintaina CalmVoiceBodyLanguageApologizeFeedbackWrittenAvoidNegativeLanguageMessageActionSenderReflectionInternetSpeedTelephoneFREEMaintainCalmVoiceEmailListenBarriersShowEmpathySupportResolvetheIssueReceiverAnswerTalkingCustomerChannelVideoBackgroundNoiseTelephoneCulturalDifferencesPoorServiceFace toFaceMaintaina CalmVoiceBodyLanguageApologizeFeedbackWrittenAvoidNegativeLanguageMessageActionSenderReflectionInternetSpeedTelephoneFREEMaintainCalmVoiceEmailListenBarriersShowEmpathySupportResolvetheIssueReceiverAnswerTalkingCustomerChannelVideoBackgroundNoiseTelephoneCulturalDifferencesPoorService

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Face to Face
  2. Maintain a Calm Voice
  3. Body Language
  4. Apologize
  5. Feedback
  6. Written
  7. Avoid Negative Language
  8. Message
  9. Action
  10. Sender
  11. Reflection
  12. Internet Speed
  13. Telephone
  14. FREE
  15. Maintain Calm Voice
  16. Email
  17. Listen
  18. Barriers
  19. Show Empathy
  20. Support
  21. Resolve the Issue
  22. Receiver
  23. Answer
  24. Talking
  25. Customer
  26. Channel
  27. Video
  28. Background Noise
  29. Telephone
  30. Cultural Differences
  31. Poor Service