TalkingWrittenReflectionResolvetheIssueInternetSpeedEmailMaintaina CalmVoiceSupportActionBarriersMessageApologizeFace toFaceBackgroundNoiseChannelAvoidNegativeLanguageTelephoneListenSenderCustomerFREETelephoneCulturalDifferencesReceiverFeedbackAnswerMaintainCalmVoicePoorServiceBodyLanguageVideoShowEmpathyTalkingWrittenReflectionResolvetheIssueInternetSpeedEmailMaintaina CalmVoiceSupportActionBarriersMessageApologizeFace toFaceBackgroundNoiseChannelAvoidNegativeLanguageTelephoneListenSenderCustomerFREETelephoneCulturalDifferencesReceiverFeedbackAnswerMaintainCalmVoicePoorServiceBodyLanguageVideoShowEmpathy

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talking
  2. Written
  3. Reflection
  4. Resolve the Issue
  5. Internet Speed
  6. Email
  7. Maintain a Calm Voice
  8. Support
  9. Action
  10. Barriers
  11. Message
  12. Apologize
  13. Face to Face
  14. Background Noise
  15. Channel
  16. Avoid Negative Language
  17. Telephone
  18. Listen
  19. Sender
  20. Customer
  21. FREE
  22. Telephone
  23. Cultural Differences
  24. Receiver
  25. Feedback
  26. Answer
  27. Maintain Calm Voice
  28. Poor Service
  29. Body Language
  30. Video
  31. Show Empathy