ShowEmpathyEmailApologizeVideoMaintainCalmVoiceMaintaina CalmVoiceCustomerAnswerAvoidNegativeLanguageSenderListenCulturalDifferencesFace toFaceSupportMessageBarriersFeedbackResolvetheIssuePoorServiceWrittenTelephoneBodyLanguageTelephoneTalkingChannelInternetSpeedReflectionReceiverActionBackgroundNoiseFREEShowEmpathyEmailApologizeVideoMaintainCalmVoiceMaintaina CalmVoiceCustomerAnswerAvoidNegativeLanguageSenderListenCulturalDifferencesFace toFaceSupportMessageBarriersFeedbackResolvetheIssuePoorServiceWrittenTelephoneBodyLanguageTelephoneTalkingChannelInternetSpeedReflectionReceiverActionBackgroundNoiseFREE

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Show Empathy
  2. Email
  3. Apologize
  4. Video
  5. Maintain Calm Voice
  6. Maintain a Calm Voice
  7. Customer
  8. Answer
  9. Avoid Negative Language
  10. Sender
  11. Listen
  12. Cultural Differences
  13. Face to Face
  14. Support
  15. Message
  16. Barriers
  17. Feedback
  18. Resolve the Issue
  19. Poor Service
  20. Written
  21. Telephone
  22. Body Language
  23. Telephone
  24. Talking
  25. Channel
  26. Internet Speed
  27. Reflection
  28. Receiver
  29. Action
  30. Background Noise
  31. FREE