FREEWrittenCustomerMaintaina CalmVoiceFace toFaceSupportTelephoneBarriersMessageFeedbackBodyLanguageAvoidNegativeLanguageListenEmailPoorServiceReflectionResolvetheIssueReceiverTelephoneActionSenderInternetSpeedVideoApologizeBackgroundNoiseMaintainCalmVoiceCulturalDifferencesShowEmpathyAnswerChannelTalkingFREEWrittenCustomerMaintaina CalmVoiceFace toFaceSupportTelephoneBarriersMessageFeedbackBodyLanguageAvoidNegativeLanguageListenEmailPoorServiceReflectionResolvetheIssueReceiverTelephoneActionSenderInternetSpeedVideoApologizeBackgroundNoiseMaintainCalmVoiceCulturalDifferencesShowEmpathyAnswerChannelTalking

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. FREE
  2. Written
  3. Customer
  4. Maintain a Calm Voice
  5. Face to Face
  6. Support
  7. Telephone
  8. Barriers
  9. Message
  10. Feedback
  11. Body Language
  12. Avoid Negative Language
  13. Listen
  14. Email
  15. Poor Service
  16. Reflection
  17. Resolve the Issue
  18. Receiver
  19. Telephone
  20. Action
  21. Sender
  22. Internet Speed
  23. Video
  24. Apologize
  25. Background Noise
  26. Maintain Calm Voice
  27. Cultural Differences
  28. Show Empathy
  29. Answer
  30. Channel
  31. Talking