InternetSpeedTelephoneListenReceiverBarriersEmailCulturalDifferencesSupportVideoMessageWrittenResolvetheIssueMaintainCalmVoiceCustomerBodyLanguageFeedbackPoorServiceTalkingFace toFaceChannelSenderActionFREEBackgroundNoiseMaintaina CalmVoiceShowEmpathyAvoidNegativeLanguageTelephoneReflectionApologizeAnswerInternetSpeedTelephoneListenReceiverBarriersEmailCulturalDifferencesSupportVideoMessageWrittenResolvetheIssueMaintainCalmVoiceCustomerBodyLanguageFeedbackPoorServiceTalkingFace toFaceChannelSenderActionFREEBackgroundNoiseMaintaina CalmVoiceShowEmpathyAvoidNegativeLanguageTelephoneReflectionApologizeAnswer

Foundations of Customer Care - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Internet Speed
  2. Telephone
  3. Listen
  4. Receiver
  5. Barriers
  6. Email
  7. Cultural Differences
  8. Support
  9. Video
  10. Message
  11. Written
  12. Resolve the Issue
  13. Maintain Calm Voice
  14. Customer
  15. Body Language
  16. Feedback
  17. Poor Service
  18. Talking
  19. Face to Face
  20. Channel
  21. Sender
  22. Action
  23. FREE
  24. Background Noise
  25. Maintain a Calm Voice
  26. Show Empathy
  27. Avoid Negative Language
  28. Telephone
  29. Reflection
  30. Apologize
  31. Answer