Respondedto both anemail and achat.Took aEngagementchatTransfera ticket toRenewalsTransfera ticketto BillingWrote aninternalnoteReceiveda rated"Bad" chatthis weekAppliedamacroMade aLoomvideoAdded ateammate asa follower toa chatTook anintegrationschatLoggeda JiraticketFounda bugSent ahelp centerarticle to acustomerHad a chatabout "Re-openingReviews"Sent asendsafelyfile to acustomerTook aGoalschatReceiveda "good"chatratingTransfera ticketto SalesDroppeda CatticeGIF in thechatTookmore thantwoticketsMeetsomeonenew on theCC Team!Resolveda ticketAttendedproductofficehoursChatted with acustomer thathad a lastname startingwith "M"Respondedto both anemail and achat.Took aEngagementchatTransfera ticket toRenewalsTransfera ticketto BillingWrote aninternalnoteReceiveda rated"Bad" chatthis weekAppliedamacroMade aLoomvideoAdded ateammate asa follower toa chatTook anintegrationschatLoggeda JiraticketFounda bugSent ahelp centerarticle to acustomerHad a chatabout "Re-openingReviews"Sent asendsafelyfile to acustomerTook aGoalschatReceiveda "good"chatratingTransfera ticketto SalesDroppeda CatticeGIF in thechatTookmore thantwoticketsMeetsomeonenew on theCC Team!Resolveda ticketAttendedproductofficehoursChatted with acustomer thathad a lastname startingwith "M"

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to both an email and a chat.
  2. Took a Engagement chat
  3. Transfer a ticket to Renewals
  4. Transfer a ticket to Billing
  5. Wrote an internal note
  6. Received a rated "Bad" chat this week
  7. Applied a macro
  8. Made a Loom video
  9. Added a teammate as a follower to a chat
  10. Took an integrations chat
  11. Logged a Jira ticket
  12. Found a bug
  13. Sent a help center article to a customer
  14. Had a chat about "Re-opening Reviews"
  15. Sent a sendsafely file to a customer
  16. Took a Goals chat
  17. Received a "good" chat rating
  18. Transfer a ticket to Sales
  19. Dropped a Cattice GIF in the chat
  20. Took more than two tickets
  21. Meet someone new on the CC Team!
  22. Resolved a ticket
  23. Attended product office hours
  24. Chatted with a customer that had a last name starting with "M"