Meetsomeonenew on theCC Team!Chatted with acustomer thathad a lastname startingwith "M"Transfera ticketto SalesTransfera ticketto BillingFounda bugTookmore thantwoticketsTook anintegrationschatMade aLoomvideoAdded ateammate asa follower toa chatResolveda ticketSent asendsafelyfile to acustomerHad a chatabout "Re-openingReviews"Took aGoalschatAttendedproductofficehoursTook aEngagementchatLoggeda JiraticketDroppeda CatticeGIF in thechatTransfera ticket toRenewalsWrote aninternalnoteSent ahelp centerarticle to acustomerRespondedto both anemail and achat.AppliedamacroReceiveda rated"Bad" chatthis weekReceiveda "good"chatratingMeetsomeonenew on theCC Team!Chatted with acustomer thathad a lastname startingwith "M"Transfera ticketto SalesTransfera ticketto BillingFounda bugTookmore thantwoticketsTook anintegrationschatMade aLoomvideoAdded ateammate asa follower toa chatResolveda ticketSent asendsafelyfile to acustomerHad a chatabout "Re-openingReviews"Took aGoalschatAttendedproductofficehoursTook aEngagementchatLoggeda JiraticketDroppeda CatticeGIF in thechatTransfera ticket toRenewalsWrote aninternalnoteSent ahelp centerarticle to acustomerRespondedto both anemail and achat.AppliedamacroReceiveda rated"Bad" chatthis weekReceiveda "good"chatrating

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Meet someone new on the CC Team!
  2. Chatted with a customer that had a last name starting with "M"
  3. Transfer a ticket to Sales
  4. Transfer a ticket to Billing
  5. Found a bug
  6. Took more than two tickets
  7. Took an integrations chat
  8. Made a Loom video
  9. Added a teammate as a follower to a chat
  10. Resolved a ticket
  11. Sent a sendsafely file to a customer
  12. Had a chat about "Re-opening Reviews"
  13. Took a Goals chat
  14. Attended product office hours
  15. Took a Engagement chat
  16. Logged a Jira ticket
  17. Dropped a Cattice GIF in the chat
  18. Transfer a ticket to Renewals
  19. Wrote an internal note
  20. Sent a help center article to a customer
  21. Responded to both an email and a chat.
  22. Applied a macro
  23. Received a rated "Bad" chat this week
  24. Received a "good" chat rating