Transfera ticket toRenewalsReceiveda rated"Bad" chatthis weekMeetsomeonenew on theCC Team!Took anintegrationschatTookmore thantwoticketsMade aLoomvideoDroppeda CatticeGIF in thechatTransfera ticketto BillingSent asendsafelyfile to acustomerReceiveda "good"chatratingHad a chatabout "Re-openingReviews"AttendedproductofficehoursAppliedamacroTransfera ticketto SalesAdded ateammate asa follower toa chatResolveda ticketSent ahelp centerarticle to acustomerTook aGoalschatRespondedto both anemail and achat.Took aEngagementchatWrote aninternalnoteFounda bugChatted with acustomer thathad a lastname startingwith "M"Loggeda JiraticketTransfera ticket toRenewalsReceiveda rated"Bad" chatthis weekMeetsomeonenew on theCC Team!Took anintegrationschatTookmore thantwoticketsMade aLoomvideoDroppeda CatticeGIF in thechatTransfera ticketto BillingSent asendsafelyfile to acustomerReceiveda "good"chatratingHad a chatabout "Re-openingReviews"AttendedproductofficehoursAppliedamacroTransfera ticketto SalesAdded ateammate asa follower toa chatResolveda ticketSent ahelp centerarticle to acustomerTook aGoalschatRespondedto both anemail and achat.Took aEngagementchatWrote aninternalnoteFounda bugChatted with acustomer thathad a lastname startingwith "M"Loggeda Jiraticket

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a ticket to Renewals
  2. Received a rated "Bad" chat this week
  3. Meet someone new on the CC Team!
  4. Took an integrations chat
  5. Took more than two tickets
  6. Made a Loom video
  7. Dropped a Cattice GIF in the chat
  8. Transfer a ticket to Billing
  9. Sent a sendsafely file to a customer
  10. Received a "good" chat rating
  11. Had a chat about "Re-opening Reviews"
  12. Attended product office hours
  13. Applied a macro
  14. Transfer a ticket to Sales
  15. Added a teammate as a follower to a chat
  16. Resolved a ticket
  17. Sent a help center article to a customer
  18. Took a Goals chat
  19. Responded to both an email and a chat.
  20. Took a Engagement chat
  21. Wrote an internal note
  22. Found a bug
  23. Chatted with a customer that had a last name starting with "M"
  24. Logged a Jira ticket