Respondedto both anemail and achat.AppliedamacroTookmore thantwoticketsTransfera ticketto SalesSent ahelp centerarticle to acustomerWrote aninternalnoteTransfera ticket toRenewalsMeetsomeonenew on theCC Team!Took aEngagementchatFounda bugHad a chatabout "Re-openingReviews"Transfera ticketto BillingAdded ateammate asa follower toa chatChatted with acustomer thathad a lastname startingwith "M"Made aLoomvideoSent asendsafelyfile to acustomerTook anintegrationschatLoggeda JiraticketDroppeda CatticeGIF in thechatReceiveda rated"Bad" chatthis weekResolveda ticketAttendedproductofficehoursReceiveda "good"chatratingTook aGoalschatRespondedto both anemail and achat.AppliedamacroTookmore thantwoticketsTransfera ticketto SalesSent ahelp centerarticle to acustomerWrote aninternalnoteTransfera ticket toRenewalsMeetsomeonenew on theCC Team!Took aEngagementchatFounda bugHad a chatabout "Re-openingReviews"Transfera ticketto BillingAdded ateammate asa follower toa chatChatted with acustomer thathad a lastname startingwith "M"Made aLoomvideoSent asendsafelyfile to acustomerTook anintegrationschatLoggeda JiraticketDroppeda CatticeGIF in thechatReceiveda rated"Bad" chatthis weekResolveda ticketAttendedproductofficehoursReceiveda "good"chatratingTook aGoalschat

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Responded to both an email and a chat.
  2. Applied a macro
  3. Took more than two tickets
  4. Transfer a ticket to Sales
  5. Sent a help center article to a customer
  6. Wrote an internal note
  7. Transfer a ticket to Renewals
  8. Meet someone new on the CC Team!
  9. Took a Engagement chat
  10. Found a bug
  11. Had a chat about "Re-opening Reviews"
  12. Transfer a ticket to Billing
  13. Added a teammate as a follower to a chat
  14. Chatted with a customer that had a last name starting with "M"
  15. Made a Loom video
  16. Sent a sendsafely file to a customer
  17. Took an integrations chat
  18. Logged a Jira ticket
  19. Dropped a Cattice GIF in the chat
  20. Received a rated "Bad" chat this week
  21. Resolved a ticket
  22. Attended product office hours
  23. Received a "good" chat rating
  24. Took a Goals chat