Transfera ticketto SalesFounda bugResolveda ticketTransfera ticket toRenewalsAttendedproductofficehoursDroppeda CatticeGIF in thechatMeetsomeonenew on theCC Team!Added ateammate asa follower toa chatHad a chatabout "Re-openingReviews"Receiveda "good"chatratingSent ahelp centerarticle to acustomerLoggeda JiraticketTransfera ticketto BillingTook aGoalschatReceiveda rated"Bad" chatthis weekWrote aninternalnoteSent asendsafelyfile to acustomerTookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"Took anintegrationschatMade aLoomvideoRespondedto both anemail and achat.Took aEngagementchatAppliedamacroTransfera ticketto SalesFounda bugResolveda ticketTransfera ticket toRenewalsAttendedproductofficehoursDroppeda CatticeGIF in thechatMeetsomeonenew on theCC Team!Added ateammate asa follower toa chatHad a chatabout "Re-openingReviews"Receiveda "good"chatratingSent ahelp centerarticle to acustomerLoggeda JiraticketTransfera ticketto BillingTook aGoalschatReceiveda rated"Bad" chatthis weekWrote aninternalnoteSent asendsafelyfile to acustomerTookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"Took anintegrationschatMade aLoomvideoRespondedto both anemail and achat.Took aEngagementchatAppliedamacro

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a ticket to Sales
  2. Found a bug
  3. Resolved a ticket
  4. Transfer a ticket to Renewals
  5. Attended product office hours
  6. Dropped a Cattice GIF in the chat
  7. Meet someone new on the CC Team!
  8. Added a teammate as a follower to a chat
  9. Had a chat about "Re-opening Reviews"
  10. Received a "good" chat rating
  11. Sent a help center article to a customer
  12. Logged a Jira ticket
  13. Transfer a ticket to Billing
  14. Took a Goals chat
  15. Received a rated "Bad" chat this week
  16. Wrote an internal note
  17. Sent a sendsafely file to a customer
  18. Took more than two tickets
  19. Chatted with a customer that had a last name starting with "M"
  20. Took an integrations chat
  21. Made a Loom video
  22. Responded to both an email and a chat.
  23. Took a Engagement chat
  24. Applied a macro