Took aEngagementchatAttendedproductofficehoursAppliedamacroDroppeda CatticeGIF in thechatSent asendsafelyfile to acustomerRespondedto both anemail and achat.Transfera ticketto BillingTookmore thantwoticketsWrote aninternalnoteFounda bugResolveda ticketReceiveda rated"Bad" chatthis weekTransfera ticketto SalesMeetsomeonenew on theCC Team!Chatted with acustomer thathad a lastname startingwith "M"Took aGoalschatTransfera ticket toRenewalsLoggeda JiraticketHad a chatabout "Re-openingReviews"Made aLoomvideoSent ahelp centerarticle to acustomerAdded ateammate asa follower toa chatReceiveda "good"chatratingTook anintegrationschatTook aEngagementchatAttendedproductofficehoursAppliedamacroDroppeda CatticeGIF in thechatSent asendsafelyfile to acustomerRespondedto both anemail and achat.Transfera ticketto BillingTookmore thantwoticketsWrote aninternalnoteFounda bugResolveda ticketReceiveda rated"Bad" chatthis weekTransfera ticketto SalesMeetsomeonenew on theCC Team!Chatted with acustomer thathad a lastname startingwith "M"Took aGoalschatTransfera ticket toRenewalsLoggeda JiraticketHad a chatabout "Re-openingReviews"Made aLoomvideoSent ahelp centerarticle to acustomerAdded ateammate asa follower toa chatReceiveda "good"chatratingTook anintegrationschat

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a Engagement chat
  2. Attended product office hours
  3. Applied a macro
  4. Dropped a Cattice GIF in the chat
  5. Sent a sendsafely file to a customer
  6. Responded to both an email and a chat.
  7. Transfer a ticket to Billing
  8. Took more than two tickets
  9. Wrote an internal note
  10. Found a bug
  11. Resolved a ticket
  12. Received a rated "Bad" chat this week
  13. Transfer a ticket to Sales
  14. Meet someone new on the CC Team!
  15. Chatted with a customer that had a last name starting with "M"
  16. Took a Goals chat
  17. Transfer a ticket to Renewals
  18. Logged a Jira ticket
  19. Had a chat about "Re-opening Reviews"
  20. Made a Loom video
  21. Sent a help center article to a customer
  22. Added a teammate as a follower to a chat
  23. Received a "good" chat rating
  24. Took an integrations chat