AppliedamacroAttendedproductofficehoursSent ahelp centerarticle to acustomerSent asendsafelyfile to acustomerTransfera ticketto BillingFounda bugReceiveda rated"Bad" chatthis weekTransfera ticketto SalesChatted with acustomer thathad a lastname startingwith "M"Wrote aninternalnoteLoggeda JiraticketTook aGoalschatTook anintegrationschatTook aEngagementchatReceiveda "good"chatratingResolveda ticketDroppeda CatticeGIF in thechatAdded ateammate asa follower toa chatTookmore thantwoticketsTransfera ticket toRenewalsMeetsomeonenew on theCC Team!Had a chatabout "Re-openingReviews"Made aLoomvideoRespondedto both anemail and achat.AppliedamacroAttendedproductofficehoursSent ahelp centerarticle to acustomerSent asendsafelyfile to acustomerTransfera ticketto BillingFounda bugReceiveda rated"Bad" chatthis weekTransfera ticketto SalesChatted with acustomer thathad a lastname startingwith "M"Wrote aninternalnoteLoggeda JiraticketTook aGoalschatTook anintegrationschatTook aEngagementchatReceiveda "good"chatratingResolveda ticketDroppeda CatticeGIF in thechatAdded ateammate asa follower toa chatTookmore thantwoticketsTransfera ticket toRenewalsMeetsomeonenew on theCC Team!Had a chatabout "Re-openingReviews"Made aLoomvideoRespondedto both anemail and achat.

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applied a macro
  2. Attended product office hours
  3. Sent a help center article to a customer
  4. Sent a sendsafely file to a customer
  5. Transfer a ticket to Billing
  6. Found a bug
  7. Received a rated "Bad" chat this week
  8. Transfer a ticket to Sales
  9. Chatted with a customer that had a last name starting with "M"
  10. Wrote an internal note
  11. Logged a Jira ticket
  12. Took a Goals chat
  13. Took an integrations chat
  14. Took a Engagement chat
  15. Received a "good" chat rating
  16. Resolved a ticket
  17. Dropped a Cattice GIF in the chat
  18. Added a teammate as a follower to a chat
  19. Took more than two tickets
  20. Transfer a ticket to Renewals
  21. Meet someone new on the CC Team!
  22. Had a chat about "Re-opening Reviews"
  23. Made a Loom video
  24. Responded to both an email and a chat.