Took aEngagementchatHad a chatabout "Re-openingReviews"Receiveda rated"Bad" chatthis weekTookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"Resolveda ticketSent ahelp centerarticle to acustomerMade aLoomvideoAppliedamacroLoggeda JiraticketMeetsomeonenew on theCC Team!Sent asendsafelyfile to acustomerRespondedto both anemail and achat.AttendedproductofficehoursDroppeda CatticeGIF in thechatWrote aninternalnoteAdded ateammate asa follower toa chatFounda bugTook aGoalschatTook anintegrationschatTransfera ticketto SalesTransfera ticket toRenewalsTransfera ticketto BillingReceiveda "good"chatratingTook aEngagementchatHad a chatabout "Re-openingReviews"Receiveda rated"Bad" chatthis weekTookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"Resolveda ticketSent ahelp centerarticle to acustomerMade aLoomvideoAppliedamacroLoggeda JiraticketMeetsomeonenew on theCC Team!Sent asendsafelyfile to acustomerRespondedto both anemail and achat.AttendedproductofficehoursDroppeda CatticeGIF in thechatWrote aninternalnoteAdded ateammate asa follower toa chatFounda bugTook aGoalschatTook anintegrationschatTransfera ticketto SalesTransfera ticket toRenewalsTransfera ticketto BillingReceiveda "good"chatrating

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a Engagement chat
  2. Had a chat about "Re-opening Reviews"
  3. Received a rated "Bad" chat this week
  4. Took more than two tickets
  5. Chatted with a customer that had a last name starting with "M"
  6. Resolved a ticket
  7. Sent a help center article to a customer
  8. Made a Loom video
  9. Applied a macro
  10. Logged a Jira ticket
  11. Meet someone new on the CC Team!
  12. Sent a sendsafely file to a customer
  13. Responded to both an email and a chat.
  14. Attended product office hours
  15. Dropped a Cattice GIF in the chat
  16. Wrote an internal note
  17. Added a teammate as a follower to a chat
  18. Found a bug
  19. Took a Goals chat
  20. Took an integrations chat
  21. Transfer a ticket to Sales
  22. Transfer a ticket to Renewals
  23. Transfer a ticket to Billing
  24. Received a "good" chat rating