Founda bugTookmore thantwoticketsAppliedamacroReceiveda rated"Bad" chatthis weekLoggeda JiraticketTransfera ticketto BillingTook aEngagementchatChatted with acustomer thathad a lastname startingwith "M"Sent ahelp centerarticle to acustomerTransfera ticketto SalesTook aGoalschatHad a chatabout "Re-openingReviews"Added ateammate asa follower toa chatRespondedto both anemail and achat.Meetsomeonenew on theCC Team!Took anintegrationschatTransfera ticket toRenewalsResolveda ticketAttendedproductofficehoursDroppeda CatticeGIF in thechatReceiveda "good"chatratingMade aLoomvideoWrote aninternalnoteSent asendsafelyfile to acustomerFounda bugTookmore thantwoticketsAppliedamacroReceiveda rated"Bad" chatthis weekLoggeda JiraticketTransfera ticketto BillingTook aEngagementchatChatted with acustomer thathad a lastname startingwith "M"Sent ahelp centerarticle to acustomerTransfera ticketto SalesTook aGoalschatHad a chatabout "Re-openingReviews"Added ateammate asa follower toa chatRespondedto both anemail and achat.Meetsomeonenew on theCC Team!Took anintegrationschatTransfera ticket toRenewalsResolveda ticketAttendedproductofficehoursDroppeda CatticeGIF in thechatReceiveda "good"chatratingMade aLoomvideoWrote aninternalnoteSent asendsafelyfile to acustomer

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found a bug
  2. Took more than two tickets
  3. Applied a macro
  4. Received a rated "Bad" chat this week
  5. Logged a Jira ticket
  6. Transfer a ticket to Billing
  7. Took a Engagement chat
  8. Chatted with a customer that had a last name starting with "M"
  9. Sent a help center article to a customer
  10. Transfer a ticket to Sales
  11. Took a Goals chat
  12. Had a chat about "Re-opening Reviews"
  13. Added a teammate as a follower to a chat
  14. Responded to both an email and a chat.
  15. Meet someone new on the CC Team!
  16. Took an integrations chat
  17. Transfer a ticket to Renewals
  18. Resolved a ticket
  19. Attended product office hours
  20. Dropped a Cattice GIF in the chat
  21. Received a "good" chat rating
  22. Made a Loom video
  23. Wrote an internal note
  24. Sent a sendsafely file to a customer