Sent asendsafelyfile to acustomerSent ahelp centerarticle to acustomerTook aGoalschatAdded ateammate asa follower toa chatTransfera ticketto SalesLoggeda JiraticketHad a chatabout "Re-openingReviews"Took anintegrationschatMeetsomeonenew on theCC Team!Receiveda "good"chatratingMade aLoomvideoReceiveda rated"Bad" chatthis weekTookmore thantwoticketsDroppeda CatticeGIF in thechatRespondedto both anemail and achat.AttendedproductofficehoursTransfera ticketto BillingTook aEngagementchatFounda bugAppliedamacroChatted with acustomer thathad a lastname startingwith "M"Transfera ticket toRenewalsResolveda ticketWrote aninternalnoteSent asendsafelyfile to acustomerSent ahelp centerarticle to acustomerTook aGoalschatAdded ateammate asa follower toa chatTransfera ticketto SalesLoggeda JiraticketHad a chatabout "Re-openingReviews"Took anintegrationschatMeetsomeonenew on theCC Team!Receiveda "good"chatratingMade aLoomvideoReceiveda rated"Bad" chatthis weekTookmore thantwoticketsDroppeda CatticeGIF in thechatRespondedto both anemail and achat.AttendedproductofficehoursTransfera ticketto BillingTook aEngagementchatFounda bugAppliedamacroChatted with acustomer thathad a lastname startingwith "M"Transfera ticket toRenewalsResolveda ticketWrote aninternalnote

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent a sendsafely file to a customer
  2. Sent a help center article to a customer
  3. Took a Goals chat
  4. Added a teammate as a follower to a chat
  5. Transfer a ticket to Sales
  6. Logged a Jira ticket
  7. Had a chat about "Re-opening Reviews"
  8. Took an integrations chat
  9. Meet someone new on the CC Team!
  10. Received a "good" chat rating
  11. Made a Loom video
  12. Received a rated "Bad" chat this week
  13. Took more than two tickets
  14. Dropped a Cattice GIF in the chat
  15. Responded to both an email and a chat.
  16. Attended product office hours
  17. Transfer a ticket to Billing
  18. Took a Engagement chat
  19. Found a bug
  20. Applied a macro
  21. Chatted with a customer that had a last name starting with "M"
  22. Transfer a ticket to Renewals
  23. Resolved a ticket
  24. Wrote an internal note