Transfera ticketto BillingTook anintegrationschatHad a chatabout "Re-openingReviews"Sent asendsafelyfile to acustomerTookmore thantwoticketsReceiveda rated"Bad" chatthis weekTransfera ticket toRenewalsAdded ateammate asa follower toa chatRespondedto both anemail and achat.Transfera ticketto SalesChatted with acustomer thathad a lastname startingwith "M"AppliedamacroResolveda ticketDroppeda CatticeGIF in thechatLoggeda JiraticketAttendedproductofficehoursReceiveda "good"chatratingWrote aninternalnoteMade aLoomvideoTook aGoalschatTook aEngagementchatFounda bugSent ahelp centerarticle to acustomerMeetsomeonenew on theCC Team!Transfera ticketto BillingTook anintegrationschatHad a chatabout "Re-openingReviews"Sent asendsafelyfile to acustomerTookmore thantwoticketsReceiveda rated"Bad" chatthis weekTransfera ticket toRenewalsAdded ateammate asa follower toa chatRespondedto both anemail and achat.Transfera ticketto SalesChatted with acustomer thathad a lastname startingwith "M"AppliedamacroResolveda ticketDroppeda CatticeGIF in thechatLoggeda JiraticketAttendedproductofficehoursReceiveda "good"chatratingWrote aninternalnoteMade aLoomvideoTook aGoalschatTook aEngagementchatFounda bugSent ahelp centerarticle to acustomerMeetsomeonenew on theCC Team!

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer a ticket to Billing
  2. Took an integrations chat
  3. Had a chat about "Re-opening Reviews"
  4. Sent a sendsafely file to a customer
  5. Took more than two tickets
  6. Received a rated "Bad" chat this week
  7. Transfer a ticket to Renewals
  8. Added a teammate as a follower to a chat
  9. Responded to both an email and a chat.
  10. Transfer a ticket to Sales
  11. Chatted with a customer that had a last name starting with "M"
  12. Applied a macro
  13. Resolved a ticket
  14. Dropped a Cattice GIF in the chat
  15. Logged a Jira ticket
  16. Attended product office hours
  17. Received a "good" chat rating
  18. Wrote an internal note
  19. Made a Loom video
  20. Took a Goals chat
  21. Took a Engagement chat
  22. Found a bug
  23. Sent a help center article to a customer
  24. Meet someone new on the CC Team!