Took aEngagementchatDroppeda CatticeGIF in thechatSent asendsafelyfile to acustomerResolveda ticketMeetsomeonenew on theCC Team!Wrote aninternalnoteTransfera ticketto BillingTransfera ticketto SalesRespondedto both anemail and achat.Loggeda JiraticketAdded ateammate asa follower toa chatTook anintegrationschatTook aGoalschatReceiveda "good"chatratingAttendedproductofficehoursTookmore thantwoticketsAppliedamacroFounda bugSent ahelp centerarticle to acustomerTransfera ticket toRenewalsHad a chatabout "Re-openingReviews"Receiveda rated"Bad" chatthis weekMade aLoomvideoChatted with acustomer thathad a lastname startingwith "M"Took aEngagementchatDroppeda CatticeGIF in thechatSent asendsafelyfile to acustomerResolveda ticketMeetsomeonenew on theCC Team!Wrote aninternalnoteTransfera ticketto BillingTransfera ticketto SalesRespondedto both anemail and achat.Loggeda JiraticketAdded ateammate asa follower toa chatTook anintegrationschatTook aGoalschatReceiveda "good"chatratingAttendedproductofficehoursTookmore thantwoticketsAppliedamacroFounda bugSent ahelp centerarticle to acustomerTransfera ticket toRenewalsHad a chatabout "Re-openingReviews"Receiveda rated"Bad" chatthis weekMade aLoomvideoChatted with acustomer thathad a lastname startingwith "M"

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a Engagement chat
  2. Dropped a Cattice GIF in the chat
  3. Sent a sendsafely file to a customer
  4. Resolved a ticket
  5. Meet someone new on the CC Team!
  6. Wrote an internal note
  7. Transfer a ticket to Billing
  8. Transfer a ticket to Sales
  9. Responded to both an email and a chat.
  10. Logged a Jira ticket
  11. Added a teammate as a follower to a chat
  12. Took an integrations chat
  13. Took a Goals chat
  14. Received a "good" chat rating
  15. Attended product office hours
  16. Took more than two tickets
  17. Applied a macro
  18. Found a bug
  19. Sent a help center article to a customer
  20. Transfer a ticket to Renewals
  21. Had a chat about "Re-opening Reviews"
  22. Received a rated "Bad" chat this week
  23. Made a Loom video
  24. Chatted with a customer that had a last name starting with "M"