Made aLoomvideoTransfera ticketto BillingFounda bugReceiveda rated"Bad" chatthis weekMeetsomeonenew on theCC Team!Took anintegrationschatTransfera ticketto SalesWrote aninternalnoteAdded ateammate asa follower toa chatResolveda ticketSent asendsafelyfile to acustomerRespondedto both anemail and achat.Sent ahelp centerarticle to acustomerChatted with acustomer thathad a lastname startingwith "M"AttendedproductofficehoursReceiveda "good"chatratingTransfera ticket toRenewalsTook aGoalschatLoggeda JiraticketDroppeda CatticeGIF in thechatAppliedamacroTookmore thantwoticketsHad a chatabout "Re-openingReviews"Took aEngagementchatMade aLoomvideoTransfera ticketto BillingFounda bugReceiveda rated"Bad" chatthis weekMeetsomeonenew on theCC Team!Took anintegrationschatTransfera ticketto SalesWrote aninternalnoteAdded ateammate asa follower toa chatResolveda ticketSent asendsafelyfile to acustomerRespondedto both anemail and achat.Sent ahelp centerarticle to acustomerChatted with acustomer thathad a lastname startingwith "M"AttendedproductofficehoursReceiveda "good"chatratingTransfera ticket toRenewalsTook aGoalschatLoggeda JiraticketDroppeda CatticeGIF in thechatAppliedamacroTookmore thantwoticketsHad a chatabout "Re-openingReviews"Took aEngagementchat

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Made a Loom video
  2. Transfer a ticket to Billing
  3. Found a bug
  4. Received a rated "Bad" chat this week
  5. Meet someone new on the CC Team!
  6. Took an integrations chat
  7. Transfer a ticket to Sales
  8. Wrote an internal note
  9. Added a teammate as a follower to a chat
  10. Resolved a ticket
  11. Sent a sendsafely file to a customer
  12. Responded to both an email and a chat.
  13. Sent a help center article to a customer
  14. Chatted with a customer that had a last name starting with "M"
  15. Attended product office hours
  16. Received a "good" chat rating
  17. Transfer a ticket to Renewals
  18. Took a Goals chat
  19. Logged a Jira ticket
  20. Dropped a Cattice GIF in the chat
  21. Applied a macro
  22. Took more than two tickets
  23. Had a chat about "Re-opening Reviews"
  24. Took a Engagement chat