AppliedamacroTookmore thantwoticketsWrote aninternalnoteFounda bugAdded ateammate asa follower toa chatTransfera ticket toRenewalsAttendedproductofficehoursMade aLoomvideoReceiveda rated"Bad" chatthis weekHad a chatabout "Re-openingReviews"Receiveda "good"chatratingTransfera ticketto SalesSent asendsafelyfile to acustomerTransfera ticketto BillingSent ahelp centerarticle to acustomerTook aGoalschatTook aEngagementchatMeetsomeonenew on theCC Team!Loggeda JiraticketResolveda ticketTook anintegrationschatDroppeda CatticeGIF in thechatRespondedto both anemail and achat.Chatted with acustomer thathad a lastname startingwith "M"AppliedamacroTookmore thantwoticketsWrote aninternalnoteFounda bugAdded ateammate asa follower toa chatTransfera ticket toRenewalsAttendedproductofficehoursMade aLoomvideoReceiveda rated"Bad" chatthis weekHad a chatabout "Re-openingReviews"Receiveda "good"chatratingTransfera ticketto SalesSent asendsafelyfile to acustomerTransfera ticketto BillingSent ahelp centerarticle to acustomerTook aGoalschatTook aEngagementchatMeetsomeonenew on theCC Team!Loggeda JiraticketResolveda ticketTook anintegrationschatDroppeda CatticeGIF in thechatRespondedto both anemail and achat.Chatted with acustomer thathad a lastname startingwith "M"

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Applied a macro
  2. Took more than two tickets
  3. Wrote an internal note
  4. Found a bug
  5. Added a teammate as a follower to a chat
  6. Transfer a ticket to Renewals
  7. Attended product office hours
  8. Made a Loom video
  9. Received a rated "Bad" chat this week
  10. Had a chat about "Re-opening Reviews"
  11. Received a "good" chat rating
  12. Transfer a ticket to Sales
  13. Sent a sendsafely file to a customer
  14. Transfer a ticket to Billing
  15. Sent a help center article to a customer
  16. Took a Goals chat
  17. Took a Engagement chat
  18. Meet someone new on the CC Team!
  19. Logged a Jira ticket
  20. Resolved a ticket
  21. Took an integrations chat
  22. Dropped a Cattice GIF in the chat
  23. Responded to both an email and a chat.
  24. Chatted with a customer that had a last name starting with "M"