AttendedproductofficehoursWrote aninternalnoteMeetsomeonenew on theCC Team!Added ateammate asa follower toa chatReceiveda "good"chatratingTransfera ticketto BillingTook aEngagementchatTookmore thantwoticketsDroppeda CatticeGIF in thechatChatted with acustomer thathad a lastname startingwith "M"Resolveda ticketTransfera ticketto SalesRespondedto both anemail and achat.Sent asendsafelyfile to acustomerFounda bugTook anintegrationschatLoggeda JiraticketSent ahelp centerarticle to acustomerTransfera ticket toRenewalsMade aLoomvideoHad a chatabout "Re-openingReviews"AppliedamacroTook aGoalschatReceiveda rated"Bad" chatthis weekAttendedproductofficehoursWrote aninternalnoteMeetsomeonenew on theCC Team!Added ateammate asa follower toa chatReceiveda "good"chatratingTransfera ticketto BillingTook aEngagementchatTookmore thantwoticketsDroppeda CatticeGIF in thechatChatted with acustomer thathad a lastname startingwith "M"Resolveda ticketTransfera ticketto SalesRespondedto both anemail and achat.Sent asendsafelyfile to acustomerFounda bugTook anintegrationschatLoggeda JiraticketSent ahelp centerarticle to acustomerTransfera ticket toRenewalsMade aLoomvideoHad a chatabout "Re-openingReviews"AppliedamacroTook aGoalschatReceiveda rated"Bad" chatthis week

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attended product office hours
  2. Wrote an internal note
  3. Meet someone new on the CC Team!
  4. Added a teammate as a follower to a chat
  5. Received a "good" chat rating
  6. Transfer a ticket to Billing
  7. Took a Engagement chat
  8. Took more than two tickets
  9. Dropped a Cattice GIF in the chat
  10. Chatted with a customer that had a last name starting with "M"
  11. Resolved a ticket
  12. Transfer a ticket to Sales
  13. Responded to both an email and a chat.
  14. Sent a sendsafely file to a customer
  15. Found a bug
  16. Took an integrations chat
  17. Logged a Jira ticket
  18. Sent a help center article to a customer
  19. Transfer a ticket to Renewals
  20. Made a Loom video
  21. Had a chat about "Re-opening Reviews"
  22. Applied a macro
  23. Took a Goals chat
  24. Received a rated "Bad" chat this week