Receiveda rated"Bad" chatthis weekTookmore thantwoticketsMeetsomeonenew on theCC Team!Took aGoalschatChatted with acustomer thathad a lastname startingwith "M"Respondedto both anemail and achat.Made aLoomvideoFounda bugSent asendsafelyfile to acustomerAttendedproductofficehoursTransfera ticketto SalesResolveda ticketLoggeda JiraticketTook anintegrationschatReceiveda "good"chatratingTransfera ticket toRenewalsAdded ateammate asa follower toa chatAppliedamacroWrote aninternalnoteDroppeda CatticeGIF in thechatTook aEngagementchatTransfera ticketto BillingHad a chatabout "Re-openingReviews"Sent ahelp centerarticle to acustomerReceiveda rated"Bad" chatthis weekTookmore thantwoticketsMeetsomeonenew on theCC Team!Took aGoalschatChatted with acustomer thathad a lastname startingwith "M"Respondedto both anemail and achat.Made aLoomvideoFounda bugSent asendsafelyfile to acustomerAttendedproductofficehoursTransfera ticketto SalesResolveda ticketLoggeda JiraticketTook anintegrationschatReceiveda "good"chatratingTransfera ticket toRenewalsAdded ateammate asa follower toa chatAppliedamacroWrote aninternalnoteDroppeda CatticeGIF in thechatTook aEngagementchatTransfera ticketto BillingHad a chatabout "Re-openingReviews"Sent ahelp centerarticle to acustomer

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a rated "Bad" chat this week
  2. Took more than two tickets
  3. Meet someone new on the CC Team!
  4. Took a Goals chat
  5. Chatted with a customer that had a last name starting with "M"
  6. Responded to both an email and a chat.
  7. Made a Loom video
  8. Found a bug
  9. Sent a sendsafely file to a customer
  10. Attended product office hours
  11. Transfer a ticket to Sales
  12. Resolved a ticket
  13. Logged a Jira ticket
  14. Took an integrations chat
  15. Received a "good" chat rating
  16. Transfer a ticket to Renewals
  17. Added a teammate as a follower to a chat
  18. Applied a macro
  19. Wrote an internal note
  20. Dropped a Cattice GIF in the chat
  21. Took a Engagement chat
  22. Transfer a ticket to Billing
  23. Had a chat about "Re-opening Reviews"
  24. Sent a help center article to a customer