Receiveda "good"chatratingChatted with acustomer thathad a lastname startingwith "M"Transfera ticketto SalesDroppeda CatticeGIF in thechatTook anintegrationschatTookmore thantwoticketsMeetsomeonenew on theCC Team!Respondedto both anemail and achat.Took aGoalschatFounda bugResolveda ticketAppliedamacroTook aEngagementchatSent asendsafelyfile to acustomerAdded ateammate asa follower toa chatTransfera ticket toRenewalsLoggeda JiraticketReceiveda rated"Bad" chatthis weekSent ahelp centerarticle to acustomerAttendedproductofficehoursTransfera ticketto BillingMade aLoomvideoWrote aninternalnoteHad a chatabout "Re-openingReviews"Receiveda "good"chatratingChatted with acustomer thathad a lastname startingwith "M"Transfera ticketto SalesDroppeda CatticeGIF in thechatTook anintegrationschatTookmore thantwoticketsMeetsomeonenew on theCC Team!Respondedto both anemail and achat.Took aGoalschatFounda bugResolveda ticketAppliedamacroTook aEngagementchatSent asendsafelyfile to acustomerAdded ateammate asa follower toa chatTransfera ticket toRenewalsLoggeda JiraticketReceiveda rated"Bad" chatthis weekSent ahelp centerarticle to acustomerAttendedproductofficehoursTransfera ticketto BillingMade aLoomvideoWrote aninternalnoteHad a chatabout "Re-openingReviews"

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a "good" chat rating
  2. Chatted with a customer that had a last name starting with "M"
  3. Transfer a ticket to Sales
  4. Dropped a Cattice GIF in the chat
  5. Took an integrations chat
  6. Took more than two tickets
  7. Meet someone new on the CC Team!
  8. Responded to both an email and a chat.
  9. Took a Goals chat
  10. Found a bug
  11. Resolved a ticket
  12. Applied a macro
  13. Took a Engagement chat
  14. Sent a sendsafely file to a customer
  15. Added a teammate as a follower to a chat
  16. Transfer a ticket to Renewals
  17. Logged a Jira ticket
  18. Received a rated "Bad" chat this week
  19. Sent a help center article to a customer
  20. Attended product office hours
  21. Transfer a ticket to Billing
  22. Made a Loom video
  23. Wrote an internal note
  24. Had a chat about "Re-opening Reviews"