Had a chatabout "Re-openingReviews"Sent ahelp centerarticle to acustomerTook anintegrationschatAttendedproductofficehoursMeetsomeonenew on theCC Team!Receiveda "good"chatratingLoggeda JiraticketTransfera ticketto BillingFounda bugTookmore thantwoticketsDroppeda CatticeGIF in thechatTransfera ticketto SalesRespondedto both anemail and achat.Transfera ticket toRenewalsSent asendsafelyfile to acustomerResolveda ticketAdded ateammate asa follower toa chatChatted with acustomer thathad a lastname startingwith "M"Made aLoomvideoTook aGoalschatWrote aninternalnoteAppliedamacroTook aEngagementchatReceiveda rated"Bad" chatthis weekHad a chatabout "Re-openingReviews"Sent ahelp centerarticle to acustomerTook anintegrationschatAttendedproductofficehoursMeetsomeonenew on theCC Team!Receiveda "good"chatratingLoggeda JiraticketTransfera ticketto BillingFounda bugTookmore thantwoticketsDroppeda CatticeGIF in thechatTransfera ticketto SalesRespondedto both anemail and achat.Transfera ticket toRenewalsSent asendsafelyfile to acustomerResolveda ticketAdded ateammate asa follower toa chatChatted with acustomer thathad a lastname startingwith "M"Made aLoomvideoTook aGoalschatWrote aninternalnoteAppliedamacroTook aEngagementchatReceiveda rated"Bad" chatthis week

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Had a chat about "Re-opening Reviews"
  2. Sent a help center article to a customer
  3. Took an integrations chat
  4. Attended product office hours
  5. Meet someone new on the CC Team!
  6. Received a "good" chat rating
  7. Logged a Jira ticket
  8. Transfer a ticket to Billing
  9. Found a bug
  10. Took more than two tickets
  11. Dropped a Cattice GIF in the chat
  12. Transfer a ticket to Sales
  13. Responded to both an email and a chat.
  14. Transfer a ticket to Renewals
  15. Sent a sendsafely file to a customer
  16. Resolved a ticket
  17. Added a teammate as a follower to a chat
  18. Chatted with a customer that had a last name starting with "M"
  19. Made a Loom video
  20. Took a Goals chat
  21. Wrote an internal note
  22. Applied a macro
  23. Took a Engagement chat
  24. Received a rated "Bad" chat this week