Tookmore thantwoticketsWrote aninternalnoteTransfera ticketto SalesTransfera ticket toRenewalsSent asendsafelyfile to acustomerSent ahelp centerarticle to acustomerAdded ateammate asa follower toa chatHad a chatabout "Re-openingReviews"Loggeda JiraticketTook aGoalschatRespondedto both anemail and achat.Took aEngagementchatDroppeda CatticeGIF in thechatAttendedproductofficehoursTook anintegrationschatTransfera ticketto BillingChatted with acustomer thathad a lastname startingwith "M"AppliedamacroReceiveda rated"Bad" chatthis weekReceiveda "good"chatratingMade aLoomvideoFounda bugMeetsomeonenew on theCC Team!Resolveda ticketTookmore thantwoticketsWrote aninternalnoteTransfera ticketto SalesTransfera ticket toRenewalsSent asendsafelyfile to acustomerSent ahelp centerarticle to acustomerAdded ateammate asa follower toa chatHad a chatabout "Re-openingReviews"Loggeda JiraticketTook aGoalschatRespondedto both anemail and achat.Took aEngagementchatDroppeda CatticeGIF in thechatAttendedproductofficehoursTook anintegrationschatTransfera ticketto BillingChatted with acustomer thathad a lastname startingwith "M"AppliedamacroReceiveda rated"Bad" chatthis weekReceiveda "good"chatratingMade aLoomvideoFounda bugMeetsomeonenew on theCC Team!Resolveda ticket

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took more than two tickets
  2. Wrote an internal note
  3. Transfer a ticket to Sales
  4. Transfer a ticket to Renewals
  5. Sent a sendsafely file to a customer
  6. Sent a help center article to a customer
  7. Added a teammate as a follower to a chat
  8. Had a chat about "Re-opening Reviews"
  9. Logged a Jira ticket
  10. Took a Goals chat
  11. Responded to both an email and a chat.
  12. Took a Engagement chat
  13. Dropped a Cattice GIF in the chat
  14. Attended product office hours
  15. Took an integrations chat
  16. Transfer a ticket to Billing
  17. Chatted with a customer that had a last name starting with "M"
  18. Applied a macro
  19. Received a rated "Bad" chat this week
  20. Received a "good" chat rating
  21. Made a Loom video
  22. Found a bug
  23. Meet someone new on the CC Team!
  24. Resolved a ticket