Receiveda rated"Bad" chatthis weekLoggeda JiraticketRespondedto both anemail and achat.Transfera ticketto SalesAppliedamacroTook aGoalschatFounda bugTook anintegrationschatWrote aninternalnoteMade aLoomvideoTransfera ticket toRenewalsTook aEngagementchatSent asendsafelyfile to acustomerHad a chatabout "Re-openingReviews"Receiveda "good"chatratingAdded ateammate asa follower toa chatDroppeda CatticeGIF in thechatMeetsomeonenew on theCC Team!Tookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"AttendedproductofficehoursTransfera ticketto BillingSent ahelp centerarticle to acustomerResolveda ticketReceiveda rated"Bad" chatthis weekLoggeda JiraticketRespondedto both anemail and achat.Transfera ticketto SalesAppliedamacroTook aGoalschatFounda bugTook anintegrationschatWrote aninternalnoteMade aLoomvideoTransfera ticket toRenewalsTook aEngagementchatSent asendsafelyfile to acustomerHad a chatabout "Re-openingReviews"Receiveda "good"chatratingAdded ateammate asa follower toa chatDroppeda CatticeGIF in thechatMeetsomeonenew on theCC Team!Tookmore thantwoticketsChatted with acustomer thathad a lastname startingwith "M"AttendedproductofficehoursTransfera ticketto BillingSent ahelp centerarticle to acustomerResolveda ticket

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Received a rated "Bad" chat this week
  2. Logged a Jira ticket
  3. Responded to both an email and a chat.
  4. Transfer a ticket to Sales
  5. Applied a macro
  6. Took a Goals chat
  7. Found a bug
  8. Took an integrations chat
  9. Wrote an internal note
  10. Made a Loom video
  11. Transfer a ticket to Renewals
  12. Took a Engagement chat
  13. Sent a sendsafely file to a customer
  14. Had a chat about "Re-opening Reviews"
  15. Received a "good" chat rating
  16. Added a teammate as a follower to a chat
  17. Dropped a Cattice GIF in the chat
  18. Meet someone new on the CC Team!
  19. Took more than two tickets
  20. Chatted with a customer that had a last name starting with "M"
  21. Attended product office hours
  22. Transfer a ticket to Billing
  23. Sent a help center article to a customer
  24. Resolved a ticket