Meetsomeonenew on theCC Team!Sent ahelp centerarticle to acustomerMade aLoomvideoChatted with acustomer thathad a lastname startingwith "M"Wrote aninternalnoteRespondedto both anemail and achat.Added ateammate asa follower toa chatTransfera ticketto SalesAttendedproductofficehoursReceiveda "good"chatratingTransfera ticket toRenewalsSent asendsafelyfile to acustomerTookmore thantwoticketsResolveda ticketLoggeda JiraticketReceiveda rated"Bad" chatthis weekTook aEngagementchatFounda bugTook aGoalschatTook anintegrationschatHad a chatabout "Re-openingReviews"Droppeda CatticeGIF in thechatAppliedamacroTransfera ticketto BillingMeetsomeonenew on theCC Team!Sent ahelp centerarticle to acustomerMade aLoomvideoChatted with acustomer thathad a lastname startingwith "M"Wrote aninternalnoteRespondedto both anemail and achat.Added ateammate asa follower toa chatTransfera ticketto SalesAttendedproductofficehoursReceiveda "good"chatratingTransfera ticket toRenewalsSent asendsafelyfile to acustomerTookmore thantwoticketsResolveda ticketLoggeda JiraticketReceiveda rated"Bad" chatthis weekTook aEngagementchatFounda bugTook aGoalschatTook anintegrationschatHad a chatabout "Re-openingReviews"Droppeda CatticeGIF in thechatAppliedamacroTransfera ticketto Billing

Lattice Does Customer Care Day - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Meet someone new on the CC Team!
  2. Sent a help center article to a customer
  3. Made a Loom video
  4. Chatted with a customer that had a last name starting with "M"
  5. Wrote an internal note
  6. Responded to both an email and a chat.
  7. Added a teammate as a follower to a chat
  8. Transfer a ticket to Sales
  9. Attended product office hours
  10. Received a "good" chat rating
  11. Transfer a ticket to Renewals
  12. Sent a sendsafely file to a customer
  13. Took more than two tickets
  14. Resolved a ticket
  15. Logged a Jira ticket
  16. Received a rated "Bad" chat this week
  17. Took a Engagement chat
  18. Found a bug
  19. Took a Goals chat
  20. Took an integrations chat
  21. Had a chat about "Re-opening Reviews"
  22. Dropped a Cattice GIF in the chat
  23. Applied a macro
  24. Transfer a ticket to Billing