De-escalatea clientSend aFUemailPowerHour(One hourno IW)ResumecreditChatteran AEUpsella dailybudgetANOTHERCASE!UsedsomeempathywordsYou pitchyoursurveyYou hearback fromBOSSCasein acallYou hit15callsTransferto repsPowerhour x2You hit10calls"MaybeResumewould bebetter..."Zoomaction?Cushioned"It's likea giftcard..."NOREFUNDFOR YOU(Negotiated)Submita waldoticketRefundClient hasyour nameor name ofsomeoneyou knowUpsellfromFTPDe-escalatea clientSend aFUemailPowerHour(One hourno IW)ResumecreditChatteran AEUpsella dailybudgetANOTHERCASE!UsedsomeempathywordsYou pitchyoursurveyYou hearback fromBOSSCasein acallYou hit15callsTransferto repsPowerhour x2You hit10calls"MaybeResumewould bebetter..."Zoomaction?Cushioned"It's likea giftcard..."NOREFUNDFOR YOU(Negotiated)Submita waldoticketRefundClient hasyour nameor name ofsomeoneyou knowUpsellfromFTP

Team Dawn Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. De-escalate a client
  2. Send a FU email
  3. Power Hour (One hour no IW)
  4. Resume credit
  5. Chatter an AE
  6. Upsell a daily budget
  7. ANOTHER CASE!
  8. Used some empathy words
  9. You pitch your survey
  10. You hear back from BOSS
  11. Case in a call
  12. You hit 15 calls
  13. Transfer to reps
  14. Power hour x2
  15. You hit 10 calls
  16. "Maybe Resume would be better..."
  17. Zoom action?
  18. Cushioned
  19. "It's like a gift card..."
  20. NO REFUND FOR YOU (Negotiated)
  21. Submit a waldo ticket
  22. Refund
  23. Client has your name or name of someone you know
  24. Upsell from FTP