You hit 15 calls Used some empathy words Chatter an AE De- escalate a client Upsell from FTP Client has your name or name of someone you know ANOTHER CASE! You pitch your survey Transfer to reps Power hour x2 Cushioned You hear back from BOSS Power Hour (One hour no IW) Case in a call "Maybe Resume would be better..." You hit 10 calls Submit a waldo ticket Zoom action? Resume credit Upsell a daily budget NO REFUND FOR YOU (Negotiated) Send a FU email Refund "It's like a gift card..." You hit 15 calls Used some empathy words Chatter an AE De- escalate a client Upsell from FTP Client has your name or name of someone you know ANOTHER CASE! You pitch your survey Transfer to reps Power hour x2 Cushioned You hear back from BOSS Power Hour (One hour no IW) Case in a call "Maybe Resume would be better..." You hit 10 calls Submit a waldo ticket Zoom action? Resume credit Upsell a daily budget NO REFUND FOR YOU (Negotiated) Send a FU email Refund "It's like a gift card..."
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
You hit 15 calls
Used some empathy words
Chatter an AE
De-escalate a client
Upsell from FTP
Client has your name or name of someone you know
ANOTHER CASE!
You pitch your survey
Transfer to reps
Power hour x2
Cushioned
You hear back from BOSS
Power Hour (One hour no IW)
Case in a call
"Maybe Resume would be better..."
You hit 10 calls
Submit a waldo ticket
Zoom action?
Resume credit
Upsell a daily budget
NO REFUND FOR YOU
(Negotiated)
Send a FU email
Refund
"It's like a gift card..."