NO REFUND FOR YOU (Negotiated) Chatter an AE Upsell from FTP Transfer to reps Upsell a daily budget Power Hour (One hour no IW) Case in a call Refund Resume credit Zoom action? "Maybe Resume would be better..." Cushioned Client has your name or name of someone you know De- escalate a client Used some empathy words You hit 15 calls Submit a waldo ticket You pitch your survey "It's like a gift card..." You hit 10 calls ANOTHER CASE! You hear back from BOSS Send a FU email Power hour x2 NO REFUND FOR YOU (Negotiated) Chatter an AE Upsell from FTP Transfer to reps Upsell a daily budget Power Hour (One hour no IW) Case in a call Refund Resume credit Zoom action? "Maybe Resume would be better..." Cushioned Client has your name or name of someone you know De- escalate a client Used some empathy words You hit 15 calls Submit a waldo ticket You pitch your survey "It's like a gift card..." You hit 10 calls ANOTHER CASE! You hear back from BOSS Send a FU email Power hour x2
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NO REFUND FOR YOU
(Negotiated)
Chatter an AE
Upsell from FTP
Transfer to reps
Upsell a daily budget
Power Hour (One hour no IW)
Case in a call
Refund
Resume credit
Zoom action?
"Maybe Resume would be better..."
Cushioned
Client has your name or name of someone you know
De-escalate a client
Used some empathy words
You hit 15 calls
Submit a waldo ticket
You pitch your survey
"It's like a gift card..."
You hit 10 calls
ANOTHER CASE!
You hear back from BOSS
Send a FU email
Power hour x2