(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said gift instead of DF
Did not interrupt
Welcomed new sponsors to ChildFund
Wrapped the call by thanking the sponsor
Offered 2 or more solutions to a problem
Asked about donating to a campaign
Verified the name as it appears on the card/bank account
Confirmed their payment frequency
Rep said child’s birthday
Expressed gratitude on behalf of sponsored child/community
Said “donation” instead of “payment”
Addressed every issue
Thanked them for their sponsorship
Showed empathy where appropriate
Thanked them 1-3 times
Confirmed the date of their next donation
Thanked them for providing their address
If a hold took place they asked if they could put them on hold
Told a personal tidbit
Thanked them for a previously made DF
Introduced the survey
Did not say error/issue --in context
Said “graduate” instead of “depart” –in context
Mentioned how long they have been sponsoring
Does not place blame on the sponsor--in context
Takes ownership of the issue/reason for calling
Asked if they need help w/ anything else
Recapped the call - card number and all changes
Asked how the sponsor is doing today
Said sponsors name 1-3 times
Verified address and email at start
Created AGP
Laughed with the sponsor
Verified address (again) before entering in card/bank account
Said the country in which the sponsored child is from
Said child’s name
Made the connection between sponsor and child/community
