(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered 2 or more solutions to a problem
Introduced the survey
Addressed every issue
Showed empathy where appropriate
Wrapped the call by thanking the sponsor
Laughed with the sponsor
Said child’s name
Told a personal tidbit
Recapped the call - card number and all changes
Added a new CC/EFT and waited for the Accept
Asked how the sponsor is doing today
Verified address (again) before entering in card/bank account
Created AGP
Confirmed the date of their next donation
Verified the name as it appears on the card/bank account
Rep said child’s birthday
Verified address and email at start
Does not place blame on the sponsor--in context
Said the country in which the sponsored child is from
Said “graduate” instead of “depart” –in context
Thanked them for their sponsorship
Takes ownership of the issue/reason for calling
Did not say error/issue --in context
Did not interrupt
Rep is one step ahead of sponsor
Thanked them for providing their address
Said “donation” instead of “payment”
Said sponsors name 1-3 times
If a hold took place they asked if they could put them on hold
Said gift instead of DF
Made the connection between sponsor and child/community
Mentioned how long they have been sponsoring
No dead air
Expressed gratitude on behalf of sponsored child/community
