If a hold tookplace theyasked if theycould putthem on holdConfirmedthe date oftheir nextdonationAdded a newCC/EFT andwaited forthe AcceptThankedthem fortheirsponsorshipSaid“graduate”instead of“depart” –incontextAsked if theyneed help w/anythingelseSaid giftinsteadof DFExpressedgratitude onbehalf ofsponsoredchild/communitySaid thecountry inwhich thesponsoredchild is fromDid notinterruptCreatedAGPSaidchild’snameDid notsayerror/issue--in contextTakesownership oftheissue/reasonfor callingDoes notplace blameon thesponsor--incontextIntroducedthe surveySaid“donation”instead of“payment”Thankedthem 1-3timesNodeadairSaidsponsorsname 1-3timesThankedthem forprovidingtheir addressAsked aboutdonating to acampaignVerifiedaddressand emailat startVerifiedaddress (again)before enteringin card/bankaccountOffered 2 ormoresolutions toa problemTold apersonaltidbitVerified thename as itappears onthe card/bankaccountAsked howthe sponsoris doingtodayRecappedthe call -card numberand allchangesMade theconnectionbetweensponsor andchild/communityRep isone stepahead ofsponsorRep saidchild’sbirthdayShowedempathywhereappropriateWrapped thecall bythanking thesponsorLaughedwith thesponsorAddressedeveryissueWelcomednewsponsors toChildFundConfirmedtheirpaymentfrequencyMentionedhow longthey havebeensponsoringThankedthem for apreviouslymade DFIf a hold tookplace theyasked if theycould putthem on holdConfirmedthe date oftheir nextdonationAdded a newCC/EFT andwaited forthe AcceptThankedthem fortheirsponsorshipSaid“graduate”instead of“depart” –incontextAsked if theyneed help w/anythingelseSaid giftinsteadof DFExpressedgratitude onbehalf ofsponsoredchild/communitySaid thecountry inwhich thesponsoredchild is fromDid notinterruptCreatedAGPSaidchild’snameDid notsayerror/issue--in contextTakesownership oftheissue/reasonfor callingDoes notplace blameon thesponsor--incontextIntroducedthe surveySaid“donation”instead of“payment”Thankedthem 1-3timesNodeadairSaidsponsorsname 1-3timesThankedthem forprovidingtheir addressAsked aboutdonating to acampaignVerifiedaddressand emailat startVerifiedaddress (again)before enteringin card/bankaccountOffered 2 ormoresolutions toa problemTold apersonaltidbitVerified thename as itappears onthe card/bankaccountAsked howthe sponsoris doingtodayRecappedthe call -card numberand allchangesMade theconnectionbetweensponsor andchild/communityRep isone stepahead ofsponsorRep saidchild’sbirthdayShowedempathywhereappropriateWrapped thecall bythanking thesponsorLaughedwith thesponsorAddressedeveryissueWelcomednewsponsors toChildFundConfirmedtheirpaymentfrequencyMentionedhow longthey havebeensponsoringThankedthem for apreviouslymade DF

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. If a hold took place they asked if they could put them on hold
  2. Confirmed the date of their next donation
  3. Added a new CC/EFT and waited for the Accept
  4. Thanked them for their sponsorship
  5. Said “graduate” instead of “depart” –in context
  6. Asked if they need help w/ anything else
  7. Said gift instead of DF
  8. Expressed gratitude on behalf of sponsored child/community
  9. Said the country in which the sponsored child is from
  10. Did not interrupt
  11. Created AGP
  12. Said child’s name
  13. Did not say error/issue --in context
  14. Takes ownership of the issue/reason for calling
  15. Does not place blame on the sponsor--in context
  16. Introduced the survey
  17. Said “donation” instead of “payment”
  18. Thanked them 1-3 times
  19. No dead air
  20. Said sponsors name 1-3 times
  21. Thanked them for providing their address
  22. Asked about donating to a campaign
  23. Verified address and email at start
  24. Verified address (again) before entering in card/bank account
  25. Offered 2 or more solutions to a problem
  26. Told a personal tidbit
  27. Verified the name as it appears on the card/bank account
  28. Asked how the sponsor is doing today
  29. Recapped the call - card number and all changes
  30. Made the connection between sponsor and child/community
  31. Rep is one step ahead of sponsor
  32. Rep said child’s birthday
  33. Showed empathy where appropriate
  34. Wrapped the call by thanking the sponsor
  35. Laughed with the sponsor
  36. Addressed every issue
  37. Welcomed new sponsors to ChildFund
  38. Confirmed their payment frequency
  39. Mentioned how long they have been sponsoring
  40. Thanked them for a previously made DF