(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Verified address and email at start
Verified the name as it appears on the card/bank account
Asked how the sponsor is doing today
Verified address (again) before entering in card/bank account
Thanked them for their sponsorship
Said “graduate” instead of “depart” –in context
If a hold took place they asked if they could put them on hold
Mentioned how long they have been sponsoring
Rep said child’s birthday
Told a personal tidbit
Introduced the survey
Did not say error/issue --in context
Showed empathy where appropriate
Rep is one step ahead of sponsor
Takes ownership of the issue/reason for calling
Addressed every issue
Thanked them for a previously made DF
No dead air
Said “donation” instead of “payment”
Said child’s name
Said the country in which the sponsored child is from
Asked if they need help w/ anything else
Thanked them for providing their address
Expressed gratitude on behalf of sponsored child/community
Said sponsors name 1-3 times
Thanked them 1-3 times
Asked about donating to a campaign
Welcomed new sponsors to ChildFund
Made the connection between sponsor and child/community
