(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Introduced the survey
Said child’s name
Welcomed new sponsors to ChildFund
Rep said child’s birthday
Recapped the call - card number and all changes
Made the connection between sponsor and child/community
Created AGP
Does not place blame on the sponsor--in context
Said gift instead of DF
Mentioned how long they have been sponsoring
Asked about donating to a campaign
Said the country in which the sponsored child is from
Wrapped the call by thanking the sponsor
Confirmed their payment frequency
If a hold took place they asked if they could put them on hold
Asked how the sponsor is doing today
No dead air
Told a personal tidbit
Verified address (again) before entering in card/bank account
Did not say error/issue --in context
Said sponsors name 1-3 times
Verified the name as it appears on the card/bank account
Added a new CC/EFT and waited for the Accept
Rep is one step ahead of sponsor
Verified address and email at start
Asked if they need help w/ anything else
Thanked them 1-3 times
Said “graduate” instead of “depart” –in context
Thanked them for their sponsorship
Confirmed the date of their next donation
Showed empathy where appropriate
Expressed gratitude on behalf of sponsored child/community
