(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Said “donation” instead of “payment”
Asked about donating to a campaign
Thanked them for their sponsorship
Verified address (again) before entering in card/bank account
Offered 2 or more solutions to a problem
Laughed with the sponsor
Showed empathy where appropriate
Thanked them 1-3 times
Recapped the call - card number and all changes
Welcomed new sponsors to ChildFund
Said the country in which the sponsored child is from
Rep said child’s birthday
Thanked them for a previously made DF
Said sponsors name 1-3 times
Rep is one step ahead of sponsor
Added a new CC/EFT and waited for the Accept
Introduced the survey
Takes ownership of the issue/reason for calling
Said “graduate” instead of “depart” –in context
Said gift instead of DF
Asked if they need help w/ anything else
Asked how the sponsor is doing today
Verified the name as it appears on the card/bank account
Confirmed their payment frequency
Expressed gratitude on behalf of sponsored child/community
Told a personal tidbit
No dead air
Addressed every issue
If a hold took place they asked if they could put them on hold
Did not interrupt
Verified address and email at start
Does not place blame on the sponsor--in context
Did not say error/issue --in context
Wrapped the call by thanking the sponsor
Thanked them for providing their address
Mentioned how long they have been sponsoring
Made the connection between sponsor and child/community
