(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered 2 or more solutions to a problem
Said “donation” instead of “payment”
Verified the name as it appears on the card/bank account
Mentioned how long they have been sponsoring
Created AGP
Verified address and email at start
Expressed gratitude on behalf of sponsored child/community
Thanked them 1-3 times
Did not interrupt
Asked if they need help w/ anything else
Said the country in which the sponsored child is from
Did not say error/issue --in context
If a hold took place they asked if they could put them on hold
Showed empathy where appropriate
Recapped the call - card number and all changes
Confirmed their payment frequency
Confirmed the date of their next donation
Said gift instead of DF
Made the connection between sponsor and child/community
Rep is one step ahead of sponsor
Asked how the sponsor is doing today
Wrapped the call by thanking the sponsor
Said “graduate” instead of “depart” –in context
Thanked them for their sponsorship
Welcomed new sponsors to ChildFund
Said sponsors name 1-3 times
Told a personal tidbit
Thanked them for a previously made DF
Added a new CC/EFT and waited for the Accept
No dead air
Takes ownership of the issue/reason for calling
Asked about donating to a campaign
Verified address (again) before entering in card/bank account
