(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked them for providing their address
Welcomed new sponsors to ChildFund
Said child’s name
Asked about donating to a campaign
Asked how the sponsor is doing today
Does not place blame on the sponsor--in context
Thanked them for a previously made DF
Laughed with the sponsor
Rep said child’s birthday
Recapped the call - card number and all changes
Confirmed the date of their next donation
Verified the name as it appears on the card/bank account
Told a personal tidbit
Said sponsors name 1-3 times
Did not say error/issue --in context
Verified address and email at start
Did not interrupt
Thanked them 1-3 times
Said the country in which the sponsored child is from
Asked if they need help w/ anything else
If a hold took place they asked if they could put them on hold
Wrapped the call by thanking the sponsor
Said “graduate” instead of “depart” –in context
Showed empathy where appropriate
No dead air
Addressed every issue
Offered 2 or more solutions to a problem
Introduced the survey
Said gift instead of DF
Added a new CC/EFT and waited for the Accept
Thanked them for their sponsorship
Created AGP
Confirmed their payment frequency
Expressed gratitude on behalf of sponsored child/community
Verified address (again) before entering in card/bank account
Rep is one step ahead of sponsor
Mentioned how long they have been sponsoring
Takes ownership of the issue/reason for calling
Said “donation” instead of “payment”
Made the connection between sponsor and child/community
