(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Thanked them for their sponsorship
Does not place blame on the sponsor--in context
Confirmed their payment frequency
Offered 2 or more solutions to a problem
Said the country in which the sponsored child is from
Thanked them 1-3 times
Made the connection between sponsor and child/community
Laughed with the sponsor
Said gift instead of DF
Verified address and email at start
Mentioned how long they have been sponsoring
Said “graduate” instead of “depart” –in context
Created AGP
Verified the name as it appears on the card/bank account
Rep said child’s birthday
Thanked them for providing their address
Showed empathy where appropriate
Said sponsors name 1-3 times
Thanked them for a previously made DF
Asked how the sponsor is doing today
Said “donation” instead of “payment”
Added a new CC/EFT and waited for the Accept
Takes ownership of the issue/reason for calling
Confirmed the date of their next donation
Introduced the survey
Did not say error/issue --in context
Did not interrupt
Told a personal tidbit
Asked if they need help w/ anything else
Asked about donating to a campaign
Expressed gratitude on behalf of sponsored child/community
Said child’s name
No dead air
Welcomed new sponsors to ChildFund
Addressed every issue
If a hold took place they asked if they could put them on hold
Recapped the call - card number and all changes
Wrapped the call by thanking the sponsor
Verified address (again) before entering in card/bank account
