Shift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewSent Intactcomms toCaliforniadriverHandleHertzticketHandleADTticketHandleFleetCoordinatorticketHandlean in-appreportSendVSCcomms toLDHit 99%adherenceor higherHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandleAllstateGmail Tackle Joseor GinalawsuitGmail95 orhigheron QALD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadReceivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewSent Intactcomms toCaliforniadriverHandleHertzticketHandleADTticketHandleFleetCoordinatorticketHandlean in-appreportSendVSCcomms toLDHit 99%adherenceor higherHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandleAllstateGmail Tackle Joseor GinalawsuitGmail95 orhigheron QALD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadReceivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocess

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shift captain announces Phone SLA greater than 90% in Slack
  2. Assist in fnol-help Slack channel
  3. Someone on FNOL talks about their pet in Slack
  4. Have to request correct reactivation photos 2+ times from one LD
  5. Complete a Period Review
  6. Sent Intact comms to California driver
  7. Handle Hertz ticket
  8. Handle ADT ticket
  9. Handle Fleet Coordinator ticket
  10. Handle an in-app report
  11. Send VSC comms to LD
  12. Hit 99% adherence or higher
  13. Handle ticket with Safety escalation (non-Carjacking)
  14. Handle NCIS ticket
  15. Handle Allstate Gmail
  16. Tackle Jose or Gina lawsuit Gmail
  17. 95 or higher on QA
  18. LD: "My car's fine" but photos show major damage
  19. More than 10 total calls in one day
  20. A lead gives you positive feedback via email or Slack DM
  21. Take a screenshot of a lead
  22. Receive positive comment on NPS feedback
  23. Assist in lyftnolteam Slack channel
  24. Handle Carjacking ticket with correct process