Assist inlyftnolteamSlackchannel95 orhigheron QAHandleFleetCoordinatorticketLD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayHandleAllstateGmail Tackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadSent Intactcomms toCaliforniadriverHandleNCISticketHandleADTticketSendVSCcomms toLDHandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMShift captainannouncesPhone SLAgreater than90% in SlackHandleCarjackingticket withcorrectprocessAssist infnol-helpSlackchannelHit 99%adherenceor higherHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreportAssist inlyftnolteamSlackchannel95 orhigheron QAHandleFleetCoordinatorticketLD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayHandleAllstateGmail Tackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadSent Intactcomms toCaliforniadriverHandleNCISticketHandleADTticketSendVSCcomms toLDHandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMShift captainannouncesPhone SLAgreater than90% in SlackHandleCarjackingticket withcorrectprocessAssist infnol-helpSlackchannelHit 99%adherenceor higherHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreport

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist in lyftnolteam Slack channel
  2. 95 or higher on QA
  3. Handle Fleet Coordinator ticket
  4. LD: "My car's fine" but photos show major damage
  5. More than 10 total calls in one day
  6. Handle Allstate Gmail
  7. Tackle Jose or Gina lawsuit Gmail
  8. Receive positive comment on NPS feedback
  9. Take a screenshot of a lead
  10. Sent Intact comms to California driver
  11. Handle NCIS ticket
  12. Handle ADT ticket
  13. Send VSC comms to LD
  14. Handle Hertz ticket
  15. Have to request correct reactivation photos 2+ times from one LD
  16. Someone on FNOL talks about their pet in Slack
  17. Complete a Period Review
  18. A lead gives you positive feedback via email or Slack DM
  19. Shift captain announces Phone SLA greater than 90% in Slack
  20. Handle Carjacking ticket with correct process
  21. Assist in fnol-help Slack channel
  22. Hit 99% adherence or higher
  23. Handle ticket with Safety escalation (non-Carjacking)
  24. Handle an in-app report