LD: "Mycar's fine"but photosshow majordamageHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleFleetCoordinatorticketHandleNCISticket95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketReceivepositivecomment onNPSfeedbackHandleHertzticketTake ascreenshotof a leadHandlean in-appreportSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelHandleCarjackingticket withcorrectprocessTackle Joseor GinalawsuitGmailShift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherHandleAllstateGmail SendVSCcomms toLDMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LDLD: "Mycar's fine"but photosshow majordamageHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleFleetCoordinatorticketHandleNCISticket95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketReceivepositivecomment onNPSfeedbackHandleHertzticketTake ascreenshotof a leadHandlean in-appreportSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelHandleCarjackingticket withcorrectprocessTackle Joseor GinalawsuitGmailShift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherHandleAllstateGmail SendVSCcomms toLDMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. LD: "My car's fine" but photos show major damage
  2. Handle ticket with Safety escalation (non-Carjacking)
  3. Assist in lyftnolteam Slack channel
  4. Handle Fleet Coordinator ticket
  5. Handle NCIS ticket
  6. 95 or higher on QA
  7. A lead gives you positive feedback via email or Slack DM
  8. Handle ADT ticket
  9. Receive positive comment on NPS feedback
  10. Handle Hertz ticket
  11. Take a screenshot of a lead
  12. Handle an in-app report
  13. Sent Intact comms to California driver
  14. Assist in fnol-help Slack channel
  15. Handle Carjacking ticket with correct process
  16. Tackle Jose or Gina lawsuit Gmail
  17. Shift captain announces Phone SLA greater than 90% in Slack
  18. Complete a Period Review
  19. Someone on FNOL talks about their pet in Slack
  20. Hit 99% adherence or higher
  21. Handle Allstate Gmail
  22. Send VSC comms to LD
  23. More than 10 total calls in one day
  24. Have to request correct reactivation photos 2+ times from one LD