Assist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocessHandleAllstateGmail Someone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedback95 orhigheron QAHandleFleetCoordinatorticketSendVSCcomms toLDHandleHertzticketTake ascreenshotof a leadHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone dayHit 99%adherenceor higherSent Intactcomms toCaliforniadriverHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandlean in-appreportAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageTackle Joseor GinalawsuitGmailCompletea PeriodReviewAssist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocessHandleAllstateGmail Someone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedback95 orhigheron QAHandleFleetCoordinatorticketSendVSCcomms toLDHandleHertzticketTake ascreenshotof a leadHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone dayHit 99%adherenceor higherSent Intactcomms toCaliforniadriverHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandlean in-appreportAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageTackle Joseor GinalawsuitGmailCompletea PeriodReview

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist in lyftnolteam Slack channel
  2. Handle Carjacking ticket with correct process
  3. Handle Allstate Gmail
  4. Someone on FNOL talks about their pet in Slack
  5. Have to request correct reactivation photos 2+ times from one LD
  6. Receive positive comment on NPS feedback
  7. 95 or higher on QA
  8. Handle Fleet Coordinator ticket
  9. Send VSC comms to LD
  10. Handle Hertz ticket
  11. Take a screenshot of a lead
  12. Handle ADT ticket
  13. A lead gives you positive feedback via email or Slack DM
  14. More than 10 total calls in one day
  15. Hit 99% adherence or higher
  16. Sent Intact comms to California driver
  17. Handle ticket with Safety escalation (non-Carjacking)
  18. Handle NCIS ticket
  19. Handle an in-app report
  20. Assist in fnol-help Slack channel
  21. Shift captain announces Phone SLA greater than 90% in Slack
  22. LD: "My car's fine" but photos show major damage
  23. Tackle Jose or Gina lawsuit Gmail
  24. Complete a Period Review