LD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail More than10 totalcalls inone dayAssist inlyftnolteamSlackchannelTake ascreenshotof a leadSomeone onFNOL talksabout theirpet in SlackHandlean in-appreportHandleADTticketSendVSCcomms toLDHandleNCISticketHandleFleetCoordinatorticketAssist infnol-helpSlackchannelHandleHertzticketHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriver95 orhigheron QAHit 99%adherenceor higherHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackTackle Joseor GinalawsuitGmailCompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail More than10 totalcalls inone dayAssist inlyftnolteamSlackchannelTake ascreenshotof a leadSomeone onFNOL talksabout theirpet in SlackHandlean in-appreportHandleADTticketSendVSCcomms toLDHandleNCISticketHandleFleetCoordinatorticketAssist infnol-helpSlackchannelHandleHertzticketHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriver95 orhigheron QAHit 99%adherenceor higherHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackTackle Joseor GinalawsuitGmailCompletea PeriodReview

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. LD: "My car's fine" but photos show major damage
  2. A lead gives you positive feedback via email or Slack DM
  3. Handle Allstate Gmail
  4. More than 10 total calls in one day
  5. Assist in lyftnolteam Slack channel
  6. Take a screenshot of a lead
  7. Someone on FNOL talks about their pet in Slack
  8. Handle an in-app report
  9. Handle ADT ticket
  10. Send VSC comms to LD
  11. Handle NCIS ticket
  12. Handle Fleet Coordinator ticket
  13. Assist in fnol-help Slack channel
  14. Handle Hertz ticket
  15. Handle ticket with Safety escalation (non-Carjacking)
  16. Handle Carjacking ticket with correct process
  17. Shift captain announces Phone SLA greater than 90% in Slack
  18. Sent Intact comms to California driver
  19. 95 or higher on QA
  20. Hit 99% adherence or higher
  21. Have to request correct reactivation photos 2+ times from one LD
  22. Receive positive comment on NPS feedback
  23. Tackle Jose or Gina lawsuit Gmail
  24. Complete a Period Review