Sent Intactcomms toCaliforniadriverHandlean in-appreportTake ascreenshotof a leadHandleAllstateGmail HandleADTticketHit 99%adherenceor higherTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelLD: "Mycar's fine"but photosshow majordamage95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleFleetCoordinatorticketSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleNCISticketHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackHandleHertzticketSendVSCcomms toLDCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMSent Intactcomms toCaliforniadriverHandlean in-appreportTake ascreenshotof a leadHandleAllstateGmail HandleADTticketHit 99%adherenceor higherTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelLD: "Mycar's fine"but photosshow majordamage95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleFleetCoordinatorticketSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleNCISticketHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackHandleHertzticketSendVSCcomms toLDCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DM

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Intact comms to California driver
  2. Handle an in-app report
  3. Take a screenshot of a lead
  4. Handle Allstate Gmail
  5. Handle ADT ticket
  6. Hit 99% adherence or higher
  7. Tackle Jose or Gina lawsuit Gmail
  8. Assist in fnol-help Slack channel
  9. LD: "My car's fine" but photos show major damage
  10. 95 or higher on QA
  11. Have to request correct reactivation photos 2+ times from one LD
  12. Handle Fleet Coordinator ticket
  13. Someone on FNOL talks about their pet in Slack
  14. More than 10 total calls in one day
  15. Handle NCIS ticket
  16. Handle Carjacking ticket with correct process
  17. Shift captain announces Phone SLA greater than 90% in Slack
  18. Handle ticket with Safety escalation (non-Carjacking)
  19. Assist in lyftnolteam Slack channel
  20. Receive positive comment on NPS feedback
  21. Handle Hertz ticket
  22. Send VSC comms to LD
  23. Complete a Period Review
  24. A lead gives you positive feedback via email or Slack DM