Sent Intactcomms toCaliforniadriverSendVSCcomms toLDSomeone onFNOL talksabout theirpet in SlackHandleCarjackingticket withcorrectprocessHit 99%adherenceor higherMore than10 totalcalls inone dayTackle Joseor GinalawsuitGmailTake ascreenshotof a leadCompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportHandleADTticketHandle ticketwith Safetyescalation(non-Carjacking)95 orhigheron QAHandleAllstateGmail HandleHertzticketHandleFleetCoordinatorticketHandleNCISticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackSent Intactcomms toCaliforniadriverSendVSCcomms toLDSomeone onFNOL talksabout theirpet in SlackHandleCarjackingticket withcorrectprocessHit 99%adherenceor higherMore than10 totalcalls inone dayTackle Joseor GinalawsuitGmailTake ascreenshotof a leadCompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportHandleADTticketHandle ticketwith Safetyescalation(non-Carjacking)95 orhigheron QAHandleAllstateGmail HandleHertzticketHandleFleetCoordinatorticketHandleNCISticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedback

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Intact comms to California driver
  2. Send VSC comms to LD
  3. Someone on FNOL talks about their pet in Slack
  4. Handle Carjacking ticket with correct process
  5. Hit 99% adherence or higher
  6. More than 10 total calls in one day
  7. Tackle Jose or Gina lawsuit Gmail
  8. Take a screenshot of a lead
  9. Complete a Period Review
  10. Shift captain announces Phone SLA greater than 90% in Slack
  11. LD: "My car's fine" but photos show major damage
  12. A lead gives you positive feedback via email or Slack DM
  13. Handle an in-app report
  14. Handle ADT ticket
  15. Handle ticket with Safety escalation (non-Carjacking)
  16. 95 or higher on QA
  17. Handle Allstate Gmail
  18. Handle Hertz ticket
  19. Handle Fleet Coordinator ticket
  20. Handle NCIS ticket
  21. Have to request correct reactivation photos 2+ times from one LD
  22. Assist in fnol-help Slack channel
  23. Assist in lyftnolteam Slack channel
  24. Receive positive comment on NPS feedback