Handlean in-appreportHandleAllstateGmail Receivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketSendVSCcomms toLDHandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)Someone onFNOL talksabout theirpet in SlackSent Intactcomms toCaliforniadriverHit 99%adherenceor higherHandleNCISticketAssist infnol-helpSlackchannelTackle Joseor GinalawsuitGmail95 orhigheron QATake ascreenshotof a leadLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessHave to requestcorrectreactivationphotos 2+ timesfrom one LDShift captainannouncesPhone SLAgreater than90% in SlackAssist inlyftnolteamSlackchannelHandleADTticketMore than10 totalcalls inone dayCompletea PeriodReviewHandlean in-appreportHandleAllstateGmail Receivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketSendVSCcomms toLDHandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)Someone onFNOL talksabout theirpet in SlackSent Intactcomms toCaliforniadriverHit 99%adherenceor higherHandleNCISticketAssist infnol-helpSlackchannelTackle Joseor GinalawsuitGmail95 orhigheron QATake ascreenshotof a leadLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessHave to requestcorrectreactivationphotos 2+ timesfrom one LDShift captainannouncesPhone SLAgreater than90% in SlackAssist inlyftnolteamSlackchannelHandleADTticketMore than10 totalcalls inone dayCompletea PeriodReview

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle an in-app report
  2. Handle Allstate Gmail
  3. Receive positive comment on NPS feedback
  4. Handle Fleet Coordinator ticket
  5. Send VSC comms to LD
  6. Handle Hertz ticket
  7. A lead gives you positive feedback via email or Slack DM
  8. Handle ticket with Safety escalation (non-Carjacking)
  9. Someone on FNOL talks about their pet in Slack
  10. Sent Intact comms to California driver
  11. Hit 99% adherence or higher
  12. Handle NCIS ticket
  13. Assist in fnol-help Slack channel
  14. Tackle Jose or Gina lawsuit Gmail
  15. 95 or higher on QA
  16. Take a screenshot of a lead
  17. LD: "My car's fine" but photos show major damage
  18. Handle Carjacking ticket with correct process
  19. Have to request correct reactivation photos 2+ times from one LD
  20. Shift captain announces Phone SLA greater than 90% in Slack
  21. Assist in lyftnolteam Slack channel
  22. Handle ADT ticket
  23. More than 10 total calls in one day
  24. Complete a Period Review