Completea PeriodReviewHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHit 99%adherenceor higherMore than10 totalcalls inone dayHandleCarjackingticket withcorrectprocessHandleAllstateGmail HandleFleetCoordinatorticketHandleHertzticket95 orhigheron QATake ascreenshotof a leadHandleADTticketHandleNCISticketSent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageHandlean in-appreportA lead givesyou positivefeedback viaemail orSlack DMAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackSendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHit 99%adherenceor higherMore than10 totalcalls inone dayHandleCarjackingticket withcorrectprocessHandleAllstateGmail HandleFleetCoordinatorticketHandleHertzticket95 orhigheron QATake ascreenshotof a leadHandleADTticketHandleNCISticketSent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageHandlean in-appreportA lead givesyou positivefeedback viaemail orSlack DMAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackSendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Complete a Period Review
  2. Handle ticket with Safety escalation (non-Carjacking)
  3. Shift captain announces Phone SLA greater than 90% in Slack
  4. Someone on FNOL talks about their pet in Slack
  5. Tackle Jose or Gina lawsuit Gmail
  6. Assist in fnol-help Slack channel
  7. Hit 99% adherence or higher
  8. More than 10 total calls in one day
  9. Handle Carjacking ticket with correct process
  10. Handle Allstate Gmail
  11. Handle Fleet Coordinator ticket
  12. Handle Hertz ticket
  13. 95 or higher on QA
  14. Take a screenshot of a lead
  15. Handle ADT ticket
  16. Handle NCIS ticket
  17. Sent Intact comms to California driver
  18. LD: "My car's fine" but photos show major damage
  19. Handle an in-app report
  20. A lead gives you positive feedback via email or Slack DM
  21. Assist in lyftnolteam Slack channel
  22. Receive positive comment on NPS feedback
  23. Send VSC comms to LD
  24. Have to request correct reactivation photos 2+ times from one LD