Assist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketLD: "Mycar's fine"but photosshow majordamageHandlean in-appreportTackle Joseor GinalawsuitGmailHandleFleetCoordinatorticketHandleCarjackingticket withcorrectprocessAssist infnol-helpSlackchannelHandleNCISticket95 orhigheron QASent Intactcomms toCaliforniadriverTake ascreenshotof a leadCompletea PeriodReviewHave to requestcorrectreactivationphotos 2+ timesfrom one LDMore than10 totalcalls inone dayHandleAllstateGmail HandleHertzticketAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketLD: "Mycar's fine"but photosshow majordamageHandlean in-appreportTackle Joseor GinalawsuitGmailHandleFleetCoordinatorticketHandleCarjackingticket withcorrectprocessAssist infnol-helpSlackchannelHandleNCISticket95 orhigheron QASent Intactcomms toCaliforniadriverTake ascreenshotof a leadCompletea PeriodReviewHave to requestcorrectreactivationphotos 2+ timesfrom one LDMore than10 totalcalls inone dayHandleAllstateGmail HandleHertzticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Assist in lyftnolteam Slack channel
  2. Receive positive comment on NPS feedback
  3. Handle ticket with Safety escalation (non-Carjacking)
  4. Shift captain announces Phone SLA greater than 90% in Slack
  5. Someone on FNOL talks about their pet in Slack
  6. Hit 99% adherence or higher
  7. Send VSC comms to LD
  8. A lead gives you positive feedback via email or Slack DM
  9. Handle ADT ticket
  10. LD: "My car's fine" but photos show major damage
  11. Handle an in-app report
  12. Tackle Jose or Gina lawsuit Gmail
  13. Handle Fleet Coordinator ticket
  14. Handle Carjacking ticket with correct process
  15. Assist in fnol-help Slack channel
  16. Handle NCIS ticket
  17. 95 or higher on QA
  18. Sent Intact comms to California driver
  19. Take a screenshot of a lead
  20. Complete a Period Review
  21. Have to request correct reactivation photos 2+ times from one LD
  22. More than 10 total calls in one day
  23. Handle Allstate Gmail
  24. Handle Hertz ticket