Hit 99%adherenceor higherMore than10 totalcalls inone dayAssist inlyftnolteamSlackchannelLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandlean in-appreport95 orhigheron QAReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketHandleADTticketTackle Joseor GinalawsuitGmailSomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)Sent Intactcomms toCaliforniadriverSendVSCcomms toLDShift captainannouncesPhone SLAgreater than90% in SlackHandleAllstateGmail HandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHandleFleetCoordinatorticketHit 99%adherenceor higherMore than10 totalcalls inone dayAssist inlyftnolteamSlackchannelLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandlean in-appreport95 orhigheron QAReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketHandleADTticketTackle Joseor GinalawsuitGmailSomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)Sent Intactcomms toCaliforniadriverSendVSCcomms toLDShift captainannouncesPhone SLAgreater than90% in SlackHandleAllstateGmail HandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHandleFleetCoordinatorticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit 99% adherence or higher
  2. More than 10 total calls in one day
  3. Assist in lyftnolteam Slack channel
  4. LD: "My car's fine" but photos show major damage
  5. Handle Carjacking ticket with correct process
  6. Complete a Period Review
  7. Handle an in-app report
  8. 95 or higher on QA
  9. Receive positive comment on NPS feedback
  10. Take a screenshot of a lead
  11. Assist in fnol-help Slack channel
  12. Have to request correct reactivation photos 2+ times from one LD
  13. Handle NCIS ticket
  14. Handle ADT ticket
  15. Tackle Jose or Gina lawsuit Gmail
  16. Someone on FNOL talks about their pet in Slack
  17. Handle ticket with Safety escalation (non-Carjacking)
  18. Sent Intact comms to California driver
  19. Send VSC comms to LD
  20. Shift captain announces Phone SLA greater than 90% in Slack
  21. Handle Allstate Gmail
  22. Handle Hertz ticket
  23. A lead gives you positive feedback via email or Slack DM
  24. Handle Fleet Coordinator ticket