Take ascreenshotof a leadHandleNCISticketA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelHit 99%adherenceor higher95 orhigheron QAAssist infnol-helpSlackchannelHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketReceivepositivecomment onNPSfeedbackSent Intactcomms toCaliforniadriverHandleCarjackingticket withcorrectprocessSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleFleetCoordinatorticketHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewHandleADTticketSendVSCcomms toLDTackle Joseor GinalawsuitGmailTake ascreenshotof a leadHandleNCISticketA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelHit 99%adherenceor higher95 orhigheron QAAssist infnol-helpSlackchannelHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketReceivepositivecomment onNPSfeedbackSent Intactcomms toCaliforniadriverHandleCarjackingticket withcorrectprocessSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleFleetCoordinatorticketHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewHandleADTticketSendVSCcomms toLDTackle Joseor GinalawsuitGmail

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a screenshot of a lead
  2. Handle NCIS ticket
  3. A lead gives you positive feedback via email or Slack DM
  4. Handle an in-app report
  5. LD: "My car's fine" but photos show major damage
  6. Assist in lyftnolteam Slack channel
  7. Hit 99% adherence or higher
  8. 95 or higher on QA
  9. Assist in fnol-help Slack channel
  10. Handle Allstate Gmail
  11. Have to request correct reactivation photos 2+ times from one LD
  12. Handle Hertz ticket
  13. Receive positive comment on NPS feedback
  14. Sent Intact comms to California driver
  15. Handle Carjacking ticket with correct process
  16. Someone on FNOL talks about their pet in Slack
  17. More than 10 total calls in one day
  18. Handle Fleet Coordinator ticket
  19. Handle ticket with Safety escalation (non-Carjacking)
  20. Shift captain announces Phone SLA greater than 90% in Slack
  21. Complete a Period Review
  22. Handle ADT ticket
  23. Send VSC comms to LD
  24. Tackle Jose or Gina lawsuit Gmail