HandleCarjackingticket withcorrectprocessSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadHandle ticketwith Safetyescalation(non-Carjacking)HandleFleetCoordinatorticketLD: "Mycar's fine"but photosshow majordamageShift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriverHandlean in-appreportAssist inlyftnolteamSlackchannelHandleADTticketHandleNCISticketReceivepositivecomment onNPSfeedbackCompletea PeriodReviewHandleAllstateGmail Tackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannel95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHit 99%adherenceor higherSomeone onFNOL talksabout theirpet in SlackHandleHertzticketMore than10 totalcalls inone dayHandleCarjackingticket withcorrectprocessSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadHandle ticketwith Safetyescalation(non-Carjacking)HandleFleetCoordinatorticketLD: "Mycar's fine"but photosshow majordamageShift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriverHandlean in-appreportAssist inlyftnolteamSlackchannelHandleADTticketHandleNCISticketReceivepositivecomment onNPSfeedbackCompletea PeriodReviewHandleAllstateGmail Tackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannel95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHit 99%adherenceor higherSomeone onFNOL talksabout theirpet in SlackHandleHertzticketMore than10 totalcalls inone day

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle Carjacking ticket with correct process
  2. Send VSC comms to LD
  3. A lead gives you positive feedback via email or Slack DM
  4. Take a screenshot of a lead
  5. Handle ticket with Safety escalation (non-Carjacking)
  6. Handle Fleet Coordinator ticket
  7. LD: "My car's fine" but photos show major damage
  8. Shift captain announces Phone SLA greater than 90% in Slack
  9. Sent Intact comms to California driver
  10. Handle an in-app report
  11. Assist in lyftnolteam Slack channel
  12. Handle ADT ticket
  13. Handle NCIS ticket
  14. Receive positive comment on NPS feedback
  15. Complete a Period Review
  16. Handle Allstate Gmail
  17. Tackle Jose or Gina lawsuit Gmail
  18. Assist in fnol-help Slack channel
  19. 95 or higher on QA
  20. Have to request correct reactivation photos 2+ times from one LD
  21. Hit 99% adherence or higher
  22. Someone on FNOL talks about their pet in Slack
  23. Handle Hertz ticket
  24. More than 10 total calls in one day