(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Send VSC comms to LD
More than 10 total calls in one day
Handle ticket with Safety escalation (non-Carjacking)
Have to request correct reactivation photos 2+ times from one LD
LD: "My car's fine" but photos show major damage
Sent Intact comms to California driver
Handle NCIS ticket
Handle an in-app report
Handle Carjacking ticket with correct process
Tackle Jose
or Gina
lawsuit Gmail
Hit 99% adherence or higher
Handle ADT ticket
Handle Hertz ticket
Assist in fnol-help Slack channel
Receive positive
comment on NPS feedback
95 or higher
on QA
Someone on FNOL talks
about their pet in Slack
Handle Fleet Coordinator ticket
A lead gives you positive feedback via email or Slack DM
Shift captain announces Phone SLA greater than 90% in Slack
