LD: "Mycar's fine"but photosshow majordamageHandleADTticketAssist infnol-helpSlackchannelHandlean in-appreportReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Have to requestcorrectreactivationphotos 2+ timesfrom one LDTake ascreenshotof a leadHandleCarjackingticket withcorrectprocessMore than10 totalcalls inone dayCompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail Hit 99%adherenceor higherSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmailSendVSCcomms toLDHandleHertzticketAssist inlyftnolteamSlackchannelHandleNCISticket95 orhigheron QASent Intactcomms toCaliforniadriverHandleFleetCoordinatorticketLD: "Mycar's fine"but photosshow majordamageHandleADTticketAssist infnol-helpSlackchannelHandlean in-appreportReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Have to requestcorrectreactivationphotos 2+ timesfrom one LDTake ascreenshotof a leadHandleCarjackingticket withcorrectprocessMore than10 totalcalls inone dayCompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail Hit 99%adherenceor higherSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmailSendVSCcomms toLDHandleHertzticketAssist inlyftnolteamSlackchannelHandleNCISticket95 orhigheron QASent Intactcomms toCaliforniadriverHandleFleetCoordinatorticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LD: "My car's fine" but photos show major damage
  2. Handle ADT ticket
  3. Assist in fnol-help Slack channel
  4. Handle an in-app report
  5. Receive positive comment on NPS feedback
  6. Handle ticket with Safety escalation (non-Carjacking)
  7. Have to request correct reactivation photos 2+ times from one LD
  8. Take a screenshot of a lead
  9. Handle Carjacking ticket with correct process
  10. More than 10 total calls in one day
  11. Complete a Period Review
  12. Shift captain announces Phone SLA greater than 90% in Slack
  13. A lead gives you positive feedback via email or Slack DM
  14. Handle Allstate Gmail
  15. Hit 99% adherence or higher
  16. Someone on FNOL talks about their pet in Slack
  17. Tackle Jose or Gina lawsuit Gmail
  18. Send VSC comms to LD
  19. Handle Hertz ticket
  20. Assist in lyftnolteam Slack channel
  21. Handle NCIS ticket
  22. 95 or higher on QA
  23. Sent Intact comms to California driver
  24. Handle Fleet Coordinator ticket