Sent Intactcomms toCaliforniadriverShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHandleNCISticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedback95 orhigheron QACompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHandleADTticketHandle ticketwith Safetyescalation(non-Carjacking)Have to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadHandleAllstateGmail Assist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocessHandlean in-appreportSendVSCcomms toLDHit 99%adherenceor higherHandleFleetCoordinatorticketMore than10 totalcalls inone daySent Intactcomms toCaliforniadriverShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHandleNCISticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedback95 orhigheron QACompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHandleADTticketHandle ticketwith Safetyescalation(non-Carjacking)Have to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadHandleAllstateGmail Assist inlyftnolteamSlackchannelHandleCarjackingticket withcorrectprocessHandlean in-appreportSendVSCcomms toLDHit 99%adherenceor higherHandleFleetCoordinatorticketMore than10 totalcalls inone day

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Intact comms to California driver
  2. Shift captain announces Phone SLA greater than 90% in Slack
  3. Assist in fnol-help Slack channel
  4. Handle NCIS ticket
  5. Tackle Jose or Gina lawsuit Gmail
  6. Receive positive comment on NPS feedback
  7. 95 or higher on QA
  8. Complete a Period Review
  9. LD: "My car's fine" but photos show major damage
  10. A lead gives you positive feedback via email or Slack DM
  11. Handle Hertz ticket
  12. Handle ADT ticket
  13. Handle ticket with Safety escalation (non-Carjacking)
  14. Have to request correct reactivation photos 2+ times from one LD
  15. Someone on FNOL talks about their pet in Slack
  16. Take a screenshot of a lead
  17. Handle Allstate Gmail
  18. Assist in lyftnolteam Slack channel
  19. Handle Carjacking ticket with correct process
  20. Handle an in-app report
  21. Send VSC comms to LD
  22. Hit 99% adherence or higher
  23. Handle Fleet Coordinator ticket
  24. More than 10 total calls in one day