Sent Intactcomms toCaliforniadriverShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)A lead givesyou positivefeedback viaemail orSlack DMHandleCarjackingticket withcorrectprocessHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDTackle Joseor GinalawsuitGmailHandleNCISticketMore than10 totalcalls inone dayLD: "Mycar's fine"but photosshow majordamageHandleADTticket95 orhigheron QATake ascreenshotof a leadSendVSCcomms toLDHandleFleetCoordinatorticketHandlean in-appreportHandleHertzticketCompletea PeriodReviewReceivepositivecomment onNPSfeedbackHit 99%adherenceor higherAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackAssist inlyftnolteamSlackchannelSent Intactcomms toCaliforniadriverShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)A lead givesyou positivefeedback viaemail orSlack DMHandleCarjackingticket withcorrectprocessHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDTackle Joseor GinalawsuitGmailHandleNCISticketMore than10 totalcalls inone dayLD: "Mycar's fine"but photosshow majordamageHandleADTticket95 orhigheron QATake ascreenshotof a leadSendVSCcomms toLDHandleFleetCoordinatorticketHandlean in-appreportHandleHertzticketCompletea PeriodReviewReceivepositivecomment onNPSfeedbackHit 99%adherenceor higherAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackAssist inlyftnolteamSlackchannel

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Intact comms to California driver
  2. Shift captain announces Phone SLA greater than 90% in Slack
  3. Handle ticket with Safety escalation (non-Carjacking)
  4. A lead gives you positive feedback via email or Slack DM
  5. Handle Carjacking ticket with correct process
  6. Handle Allstate Gmail
  7. Have to request correct reactivation photos 2+ times from one LD
  8. Tackle Jose or Gina lawsuit Gmail
  9. Handle NCIS ticket
  10. More than 10 total calls in one day
  11. LD: "My car's fine" but photos show major damage
  12. Handle ADT ticket
  13. 95 or higher on QA
  14. Take a screenshot of a lead
  15. Send VSC comms to LD
  16. Handle Fleet Coordinator ticket
  17. Handle an in-app report
  18. Handle Hertz ticket
  19. Complete a Period Review
  20. Receive positive comment on NPS feedback
  21. Hit 99% adherence or higher
  22. Assist in fnol-help Slack channel
  23. Someone on FNOL talks about their pet in Slack
  24. Assist in lyftnolteam Slack channel