Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageHit 99%adherenceor higherCompletea PeriodReviewTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)Receivepositivecomment onNPSfeedbackSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayTake ascreenshotof a leadAssist inlyftnolteamSlackchannelHandlean in-appreportSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail HandleNCISticket95 orhigheron QAHandleADTticketHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageHit 99%adherenceor higherCompletea PeriodReviewTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)Receivepositivecomment onNPSfeedbackSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayTake ascreenshotof a leadAssist inlyftnolteamSlackchannelHandlean in-appreportSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail HandleNCISticket95 orhigheron QAHandleADTticketHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHandleHertzticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Have to request correct reactivation photos 2+ times from one LD
  2. Handle Carjacking ticket with correct process
  3. Shift captain announces Phone SLA greater than 90% in Slack
  4. LD: "My car's fine" but photos show major damage
  5. Hit 99% adherence or higher
  6. Complete a Period Review
  7. Tackle Jose or Gina lawsuit Gmail
  8. Assist in fnol-help Slack channel
  9. Handle ticket with Safety escalation (non-Carjacking)
  10. Receive positive comment on NPS feedback
  11. Someone on FNOL talks about their pet in Slack
  12. More than 10 total calls in one day
  13. Take a screenshot of a lead
  14. Assist in lyftnolteam Slack channel
  15. Handle an in-app report
  16. Send VSC comms to LD
  17. A lead gives you positive feedback via email or Slack DM
  18. Handle Allstate Gmail
  19. Handle NCIS ticket
  20. 95 or higher on QA
  21. Handle ADT ticket
  22. Handle Fleet Coordinator ticket
  23. Sent Intact comms to California driver
  24. Handle Hertz ticket