HandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DMSendVSCcomms toLDHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelHandleNCISticketSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LDSent Intactcomms toCaliforniadriverTake ascreenshotof a leadAssist infnol-helpSlackchannelHandleADTticketHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Completea PeriodReviewHit 99%adherenceor higher95 orhigheron QAHandleCarjackingticket withcorrectprocessHandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DMSendVSCcomms toLDHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelHandleNCISticketSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LDSent Intactcomms toCaliforniadriverTake ascreenshotof a leadAssist infnol-helpSlackchannelHandleADTticketHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)Completea PeriodReviewHit 99%adherenceor higher95 orhigheron QAHandleCarjackingticket withcorrectprocess

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle Hertz ticket
  2. Shift captain announces Phone SLA greater than 90% in Slack
  3. Handle Allstate Gmail
  4. A lead gives you positive feedback via email or Slack DM
  5. Send VSC comms to LD
  6. Handle an in-app report
  7. LD: "My car's fine" but photos show major damage
  8. Assist in lyftnolteam Slack channel
  9. Handle NCIS ticket
  10. Someone on FNOL talks about their pet in Slack
  11. More than 10 total calls in one day
  12. Have to request correct reactivation photos 2+ times from one LD
  13. Sent Intact comms to California driver
  14. Take a screenshot of a lead
  15. Assist in fnol-help Slack channel
  16. Handle ADT ticket
  17. Handle Fleet Coordinator ticket
  18. Tackle Jose or Gina lawsuit Gmail
  19. Receive positive comment on NPS feedback
  20. Handle ticket with Safety escalation (non-Carjacking)
  21. Complete a Period Review
  22. Hit 99% adherence or higher
  23. 95 or higher on QA
  24. Handle Carjacking ticket with correct process