HandleCarjackingticket withcorrectprocessHit 99%adherenceor higherAssist inlyftnolteamSlackchannelHandleNCISticketReceivepositivecomment onNPSfeedbackLD: "Mycar's fine"but photosshow majordamageHandleADTticket95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailHandlean in-appreportAssist infnol-helpSlackchannelSendVSCcomms toLDCompletea PeriodReviewHandle ticketwith Safetyescalation(non-Carjacking)HandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDTake ascreenshotof a leadSent Intactcomms toCaliforniadriverMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DMHandleCarjackingticket withcorrectprocessHit 99%adherenceor higherAssist inlyftnolteamSlackchannelHandleNCISticketReceivepositivecomment onNPSfeedbackLD: "Mycar's fine"but photosshow majordamageHandleADTticket95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailHandlean in-appreportAssist infnol-helpSlackchannelSendVSCcomms toLDCompletea PeriodReviewHandle ticketwith Safetyescalation(non-Carjacking)HandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDTake ascreenshotof a leadSent Intactcomms toCaliforniadriverMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DM

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle Carjacking ticket with correct process
  2. Hit 99% adherence or higher
  3. Assist in lyftnolteam Slack channel
  4. Handle NCIS ticket
  5. Receive positive comment on NPS feedback
  6. LD: "My car's fine" but photos show major damage
  7. Handle ADT ticket
  8. 95 or higher on QA
  9. Shift captain announces Phone SLA greater than 90% in Slack
  10. Handle Fleet Coordinator ticket
  11. Tackle Jose or Gina lawsuit Gmail
  12. Handle an in-app report
  13. Assist in fnol-help Slack channel
  14. Send VSC comms to LD
  15. Complete a Period Review
  16. Handle ticket with Safety escalation (non-Carjacking)
  17. Handle Hertz ticket
  18. Have to request correct reactivation photos 2+ times from one LD
  19. Take a screenshot of a lead
  20. Sent Intact comms to California driver
  21. More than 10 total calls in one day
  22. Someone on FNOL talks about their pet in Slack
  23. Handle Allstate Gmail
  24. A lead gives you positive feedback via email or Slack DM