LD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessHandle ticketwith Safetyescalation(non-Carjacking)HandleFleetCoordinatorticketA lead givesyou positivefeedback viaemail orSlack DMSendVSCcomms toLDMore than10 totalcalls inone dayHandleHertzticketHandleNCISticketHandlean in-appreportTake ascreenshotof a leadHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewSomeone onFNOL talksabout theirpet in Slack95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelHit 99%adherenceor higherHandleAllstateGmail Sent Intactcomms toCaliforniadriverHandleADTticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessHandle ticketwith Safetyescalation(non-Carjacking)HandleFleetCoordinatorticketA lead givesyou positivefeedback viaemail orSlack DMSendVSCcomms toLDMore than10 totalcalls inone dayHandleHertzticketHandleNCISticketHandlean in-appreportTake ascreenshotof a leadHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewSomeone onFNOL talksabout theirpet in Slack95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelHit 99%adherenceor higherHandleAllstateGmail Sent Intactcomms toCaliforniadriverHandleADTticketTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedback

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. LD: "My car's fine" but photos show major damage
  2. Handle Carjacking ticket with correct process
  3. Handle ticket with Safety escalation (non-Carjacking)
  4. Handle Fleet Coordinator ticket
  5. A lead gives you positive feedback via email or Slack DM
  6. Send VSC comms to LD
  7. More than 10 total calls in one day
  8. Handle Hertz ticket
  9. Handle NCIS ticket
  10. Handle an in-app report
  11. Take a screenshot of a lead
  12. Have to request correct reactivation photos 2+ times from one LD
  13. Complete a Period Review
  14. Someone on FNOL talks about their pet in Slack
  15. 95 or higher on QA
  16. Shift captain announces Phone SLA greater than 90% in Slack
  17. Assist in fnol-help Slack channel
  18. Assist in lyftnolteam Slack channel
  19. Hit 99% adherence or higher
  20. Handle Allstate Gmail
  21. Sent Intact comms to California driver
  22. Handle ADT ticket
  23. Tackle Jose or Gina lawsuit Gmail
  24. Receive positive comment on NPS feedback