HandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelSent Intactcomms toCaliforniadriverA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadSomeone onFNOL talksabout theirpet in Slack95 orhigheron QAHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleADTticketHandleFleetCoordinatorticketHandleNCISticketHandlean in-appreportHit 99%adherenceor higherLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessSendVSCcomms toLDHandleAllstateGmail Tackle Joseor GinalawsuitGmailMore than10 totalcalls inone dayHandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackCompletea PeriodReviewHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelSent Intactcomms toCaliforniadriverA lead givesyou positivefeedback viaemail orSlack DMTake ascreenshotof a leadSomeone onFNOL talksabout theirpet in Slack95 orhigheron QAHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleADTticketHandleFleetCoordinatorticketHandleNCISticketHandlean in-appreportHit 99%adherenceor higherLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessSendVSCcomms toLDHandleAllstateGmail Tackle Joseor GinalawsuitGmailMore than10 totalcalls inone day

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Handle Hertz ticket
  2. Shift captain announces Phone SLA greater than 90% in Slack
  3. Complete a Period Review
  4. Have to request correct reactivation photos 2+ times from one LD
  5. Receive positive comment on NPS feedback
  6. Assist in fnol-help Slack channel
  7. Sent Intact comms to California driver
  8. A lead gives you positive feedback via email or Slack DM
  9. Take a screenshot of a lead
  10. Someone on FNOL talks about their pet in Slack
  11. 95 or higher on QA
  12. Handle ticket with Safety escalation (non-Carjacking)
  13. Assist in lyftnolteam Slack channel
  14. Handle ADT ticket
  15. Handle Fleet Coordinator ticket
  16. Handle NCIS ticket
  17. Handle an in-app report
  18. Hit 99% adherence or higher
  19. LD: "My car's fine" but photos show major damage
  20. Handle Carjacking ticket with correct process
  21. Send VSC comms to LD
  22. Handle Allstate Gmail
  23. Tackle Jose or Gina lawsuit Gmail
  24. More than 10 total calls in one day