SendVSCcomms toLDSent Intactcomms toCaliforniadriverMore than10 totalcalls inone dayLD: "Mycar's fine"but photosshow majordamageTake ascreenshotof a leadTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessHandleNCISticketSomeone onFNOL talksabout theirpet in SlackHandleFleetCoordinatorticketHit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DM95 orhigheron QAHandleHertzticketAssist infnol-helpSlackchannelHandleADTticketAssist inlyftnolteamSlackchannelHandleAllstateGmail Shift captainannouncesPhone SLAgreater than90% in SlackReceivepositivecomment onNPSfeedbackHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandlean in-appreportHandle ticketwith Safetyescalation(non-Carjacking)SendVSCcomms toLDSent Intactcomms toCaliforniadriverMore than10 totalcalls inone dayLD: "Mycar's fine"but photosshow majordamageTake ascreenshotof a leadTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessHandleNCISticketSomeone onFNOL talksabout theirpet in SlackHandleFleetCoordinatorticketHit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DM95 orhigheron QAHandleHertzticketAssist infnol-helpSlackchannelHandleADTticketAssist inlyftnolteamSlackchannelHandleAllstateGmail Shift captainannouncesPhone SLAgreater than90% in SlackReceivepositivecomment onNPSfeedbackHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandlean in-appreportHandle ticketwith Safetyescalation(non-Carjacking)

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send VSC comms to LD
  2. Sent Intact comms to California driver
  3. More than 10 total calls in one day
  4. LD: "My car's fine" but photos show major damage
  5. Take a screenshot of a lead
  6. Tackle Jose or Gina lawsuit Gmail
  7. Handle Carjacking ticket with correct process
  8. Handle NCIS ticket
  9. Someone on FNOL talks about their pet in Slack
  10. Handle Fleet Coordinator ticket
  11. Hit 99% adherence or higher
  12. Complete a Period Review
  13. A lead gives you positive feedback via email or Slack DM
  14. 95 or higher on QA
  15. Handle Hertz ticket
  16. Assist in fnol-help Slack channel
  17. Handle ADT ticket
  18. Assist in lyftnolteam Slack channel
  19. Handle Allstate Gmail
  20. Shift captain announces Phone SLA greater than 90% in Slack
  21. Receive positive comment on NPS feedback
  22. Have to request correct reactivation photos 2+ times from one LD
  23. Handle an in-app report
  24. Handle ticket with Safety escalation (non-Carjacking)