95 orhigheron QAHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketHandleAllstateGmail HandleFleetCoordinatorticketAssist inlyftnolteamSlackchannelA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleADTticketCompletea PeriodReviewReceivepositivecomment onNPSfeedbackMore than10 totalcalls inone dayHandlean in-appreportSent Intactcomms toCaliforniadriverHandle ticketwith Safetyescalation(non-Carjacking)Someone onFNOL talksabout theirpet in SlackHandleNCISticketLD: "Mycar's fine"but photosshow majordamageSendVSCcomms toLDTake ascreenshotof a leadHit 99%adherenceor higher95 orhigheron QAHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketHandleAllstateGmail HandleFleetCoordinatorticketAssist inlyftnolteamSlackchannelA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleADTticketCompletea PeriodReviewReceivepositivecomment onNPSfeedbackMore than10 totalcalls inone dayHandlean in-appreportSent Intactcomms toCaliforniadriverHandle ticketwith Safetyescalation(non-Carjacking)Someone onFNOL talksabout theirpet in SlackHandleNCISticketLD: "Mycar's fine"but photosshow majordamageSendVSCcomms toLDTake ascreenshotof a leadHit 99%adherenceor higher

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 95 or higher on QA
  2. Handle Carjacking ticket with correct process
  3. Shift captain announces Phone SLA greater than 90% in Slack
  4. Assist in fnol-help Slack channel
  5. Have to request correct reactivation photos 2+ times from one LD
  6. Handle Hertz ticket
  7. Handle Allstate Gmail
  8. Handle Fleet Coordinator ticket
  9. Assist in lyftnolteam Slack channel
  10. A lead gives you positive feedback via email or Slack DM
  11. Tackle Jose or Gina lawsuit Gmail
  12. Handle ADT ticket
  13. Complete a Period Review
  14. Receive positive comment on NPS feedback
  15. More than 10 total calls in one day
  16. Handle an in-app report
  17. Sent Intact comms to California driver
  18. Handle ticket with Safety escalation (non-Carjacking)
  19. Someone on FNOL talks about their pet in Slack
  20. Handle NCIS ticket
  21. LD: "My car's fine" but photos show major damage
  22. Send VSC comms to LD
  23. Take a screenshot of a lead
  24. Hit 99% adherence or higher