Someone onFNOL talksabout theirpet in SlackHandleCarjackingticket withcorrectprocessHandleNCISticketHandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDTackle Joseor GinalawsuitGmailHandlean in-appreportHandleFleetCoordinatorticketHandleAllstateGmail More than10 totalcalls inone dayReceivepositivecomment onNPSfeedbackCompletea PeriodReviewHandleADTticketTake ascreenshotof a leadSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMLD: "Mycar's fine"but photosshow majordamageHit 99%adherenceor higherAssist inlyftnolteamSlackchannel95 orhigheron QASomeone onFNOL talksabout theirpet in SlackHandleCarjackingticket withcorrectprocessHandleNCISticketHandleHertzticketHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandle ticketwith Safetyescalation(non-Carjacking)Shift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDTackle Joseor GinalawsuitGmailHandlean in-appreportHandleFleetCoordinatorticketHandleAllstateGmail More than10 totalcalls inone dayReceivepositivecomment onNPSfeedbackCompletea PeriodReviewHandleADTticketTake ascreenshotof a leadSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMLD: "Mycar's fine"but photosshow majordamageHit 99%adherenceor higherAssist inlyftnolteamSlackchannel95 orhigheron QA

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone on FNOL talks about their pet in Slack
  2. Handle Carjacking ticket with correct process
  3. Handle NCIS ticket
  4. Handle Hertz ticket
  5. Have to request correct reactivation photos 2+ times from one LD
  6. Handle ticket with Safety escalation (non-Carjacking)
  7. Shift captain announces Phone SLA greater than 90% in Slack
  8. Send VSC comms to LD
  9. Tackle Jose or Gina lawsuit Gmail
  10. Handle an in-app report
  11. Handle Fleet Coordinator ticket
  12. Handle Allstate Gmail
  13. More than 10 total calls in one day
  14. Receive positive comment on NPS feedback
  15. Complete a Period Review
  16. Handle ADT ticket
  17. Take a screenshot of a lead
  18. Sent Intact comms to California driver
  19. Assist in fnol-help Slack channel
  20. A lead gives you positive feedback via email or Slack DM
  21. LD: "My car's fine" but photos show major damage
  22. Hit 99% adherence or higher
  23. Assist in lyftnolteam Slack channel
  24. 95 or higher on QA