Shift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelCompletea PeriodReviewHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleNCISticketHit 99%adherenceor higherHave to requestcorrectreactivationphotos 2+ timesfrom one LD95 orhigheron QAHandleHertzticketHandleCarjackingticket withcorrectprocessReceivepositivecomment onNPSfeedbackHandleAllstateGmail Assist inlyftnolteamSlackchannelHandleFleetCoordinatorticketTake ascreenshotof a leadHandlean in-appreportSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandle ticketwith Safetyescalation(non-Carjacking)LD: "Mycar's fine"but photosshow majordamageSendVSCcomms toLDShift captainannouncesPhone SLAgreater than90% in SlackSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelCompletea PeriodReviewHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleNCISticketHit 99%adherenceor higherHave to requestcorrectreactivationphotos 2+ timesfrom one LD95 orhigheron QAHandleHertzticketHandleCarjackingticket withcorrectprocessReceivepositivecomment onNPSfeedbackHandleAllstateGmail Assist inlyftnolteamSlackchannelHandleFleetCoordinatorticketTake ascreenshotof a leadHandlean in-appreportSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandle ticketwith Safetyescalation(non-Carjacking)LD: "Mycar's fine"but photosshow majordamageSendVSCcomms toLD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Shift captain announces Phone SLA greater than 90% in Slack
  2. Sent Intact comms to California driver
  3. Assist in fnol-help Slack channel
  4. Complete a Period Review
  5. Handle ADT ticket
  6. A lead gives you positive feedback via email or Slack DM
  7. Tackle Jose or Gina lawsuit Gmail
  8. Handle NCIS ticket
  9. Hit 99% adherence or higher
  10. Have to request correct reactivation photos 2+ times from one LD
  11. 95 or higher on QA
  12. Handle Hertz ticket
  13. Handle Carjacking ticket with correct process
  14. Receive positive comment on NPS feedback
  15. Handle Allstate Gmail
  16. Assist in lyftnolteam Slack channel
  17. Handle Fleet Coordinator ticket
  18. Take a screenshot of a lead
  19. Handle an in-app report
  20. Someone on FNOL talks about their pet in Slack
  21. More than 10 total calls in one day
  22. Handle ticket with Safety escalation (non-Carjacking)
  23. LD: "My car's fine" but photos show major damage
  24. Send VSC comms to LD