Sent Intactcomms toCaliforniadriverHit 99%adherenceor higherShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelReceivepositivecomment onNPSfeedbackSendVSCcomms toLDAssist inlyftnolteamSlackchannelHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessSomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadHave to requestcorrectreactivationphotos 2+ timesfrom one LDLD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayHandlean in-appreportHandle ticketwith Safetyescalation(non-Carjacking)95 orhigheron QAHandleNCISticketHandleAllstateGmail HandleHertzticketCompletea PeriodReviewHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHit 99%adherenceor higherShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelReceivepositivecomment onNPSfeedbackSendVSCcomms toLDAssist inlyftnolteamSlackchannelHandleADTticketA lead givesyou positivefeedback viaemail orSlack DMTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessSomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadHave to requestcorrectreactivationphotos 2+ timesfrom one LDLD: "Mycar's fine"but photosshow majordamageMore than10 totalcalls inone dayHandlean in-appreportHandle ticketwith Safetyescalation(non-Carjacking)95 orhigheron QAHandleNCISticketHandleAllstateGmail HandleHertzticketCompletea PeriodReviewHandleFleetCoordinatorticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sent Intact comms to California driver
  2. Hit 99% adherence or higher
  3. Shift captain announces Phone SLA greater than 90% in Slack
  4. Assist in fnol-help Slack channel
  5. Receive positive comment on NPS feedback
  6. Send VSC comms to LD
  7. Assist in lyftnolteam Slack channel
  8. Handle ADT ticket
  9. A lead gives you positive feedback via email or Slack DM
  10. Tackle Jose or Gina lawsuit Gmail
  11. Handle Carjacking ticket with correct process
  12. Someone on FNOL talks about their pet in Slack
  13. Take a screenshot of a lead
  14. Have to request correct reactivation photos 2+ times from one LD
  15. LD: "My car's fine" but photos show major damage
  16. More than 10 total calls in one day
  17. Handle an in-app report
  18. Handle ticket with Safety escalation (non-Carjacking)
  19. 95 or higher on QA
  20. Handle NCIS ticket
  21. Handle Allstate Gmail
  22. Handle Hertz ticket
  23. Complete a Period Review
  24. Handle Fleet Coordinator ticket