Hit 99%adherenceor higherSendVSCcomms toLDAssist inlyftnolteamSlackchannelTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleFleetCoordinatorticketMore than10 totalcalls inone dayHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandleHertzticketTake ascreenshotof a leadHandleADTticketSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageHandleAllstateGmail Receivepositivecomment onNPSfeedbackShift captainannouncesPhone SLAgreater than90% in Slack95 orhigheron QASomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHit 99%adherenceor higherSendVSCcomms toLDAssist inlyftnolteamSlackchannelTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleFleetCoordinatorticketMore than10 totalcalls inone dayHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandleHertzticketTake ascreenshotof a leadHandleADTticketSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandlean in-appreportLD: "Mycar's fine"but photosshow majordamageHandleAllstateGmail Receivepositivecomment onNPSfeedbackShift captainannouncesPhone SLAgreater than90% in Slack95 orhigheron QASomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit 99% adherence or higher
  2. Send VSC comms to LD
  3. Assist in lyftnolteam Slack channel
  4. Tackle Jose or Gina lawsuit Gmail
  5. Have to request correct reactivation photos 2+ times from one LD
  6. Handle Fleet Coordinator ticket
  7. More than 10 total calls in one day
  8. Handle Carjacking ticket with correct process
  9. Complete a Period Review
  10. Handle Hertz ticket
  11. Take a screenshot of a lead
  12. Handle ADT ticket
  13. Sent Intact comms to California driver
  14. Assist in fnol-help Slack channel
  15. A lead gives you positive feedback via email or Slack DM
  16. Handle an in-app report
  17. LD: "My car's fine" but photos show major damage
  18. Handle Allstate Gmail
  19. Receive positive comment on NPS feedback
  20. Shift captain announces Phone SLA greater than 90% in Slack
  21. 95 or higher on QA
  22. Someone on FNOL talks about their pet in Slack
  23. Handle ticket with Safety escalation (non-Carjacking)
  24. Handle NCIS ticket