Completea PeriodReviewSendVSCcomms toLDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandleADTticket95 orhigheron QAHit 99%adherenceor higherMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleFleetCoordinatorticketTake ascreenshotof a leadAssist inlyftnolteamSlackchannelHandleAllstateGmail Handle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketSent Intactcomms toCaliforniadriverTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketSomeone onFNOL talksabout theirpet in SlackHandlean in-appreportCompletea PeriodReviewSendVSCcomms toLDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelLD: "Mycar's fine"but photosshow majordamageHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandleADTticket95 orhigheron QAHit 99%adherenceor higherMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleFleetCoordinatorticketTake ascreenshotof a leadAssist inlyftnolteamSlackchannelHandleAllstateGmail Handle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketSent Intactcomms toCaliforniadriverTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketSomeone onFNOL talksabout theirpet in SlackHandlean in-appreport

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a Period Review
  2. Send VSC comms to LD
  3. Receive positive comment on NPS feedback
  4. Assist in fnol-help Slack channel
  5. LD: "My car's fine" but photos show major damage
  6. Handle Carjacking ticket with correct process
  7. Shift captain announces Phone SLA greater than 90% in Slack
  8. Handle ADT ticket
  9. 95 or higher on QA
  10. Hit 99% adherence or higher
  11. More than 10 total calls in one day
  12. A lead gives you positive feedback via email or Slack DM
  13. Handle Fleet Coordinator ticket
  14. Take a screenshot of a lead
  15. Assist in lyftnolteam Slack channel
  16. Handle Allstate Gmail
  17. Handle ticket with Safety escalation (non-Carjacking)
  18. Handle NCIS ticket
  19. Sent Intact comms to California driver
  20. Tackle Jose or Gina lawsuit Gmail
  21. Have to request correct reactivation photos 2+ times from one LD
  22. Handle Hertz ticket
  23. Someone on FNOL talks about their pet in Slack
  24. Handle an in-app report