SendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketHandlean in-appreportAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)HandleHertzticketTake ascreenshotof a leadHandleAllstateGmail LD: "Mycar's fine"but photosshow majordamage95 orhigheron QAReceivepositivecomment onNPSfeedbackHandleCarjackingticket withcorrectprocessAssist inlyftnolteamSlackchannelHandleADTticketSent Intactcomms toCaliforniadriverSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailCompletea PeriodReviewMore than10 totalcalls inone dayShift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketHandlean in-appreportAssist infnol-helpSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)HandleHertzticketTake ascreenshotof a leadHandleAllstateGmail LD: "Mycar's fine"but photosshow majordamage95 orhigheron QAReceivepositivecomment onNPSfeedbackHandleCarjackingticket withcorrectprocessAssist inlyftnolteamSlackchannelHandleADTticketSent Intactcomms toCaliforniadriverSomeone onFNOL talksabout theirpet in SlackHit 99%adherenceor higherHandleFleetCoordinatorticketTackle Joseor GinalawsuitGmailCompletea PeriodReviewMore than10 totalcalls inone dayShift captainannouncesPhone SLAgreater than90% in Slack

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
G
3
B
4
I
5
G
6
O
7
G
8
O
9
N
10
G
11
I
12
N
13
G
14
I
15
I
16
O
17
O
18
B
19
B
20
N
21
B
22
I
23
O
24
B
  1. N-Send VSC comms to LD
  2. G-Have to request correct reactivation photos 2+ times from one LD
  3. B-Handle NCIS ticket
  4. I-Handle an in-app report
  5. G-Assist in fnol-help Slack channel
  6. O-A lead gives you positive feedback via email or Slack DM
  7. G-Handle ticket with Safety escalation (non-Carjacking)
  8. O-Handle Hertz ticket
  9. N-Take a screenshot of a lead
  10. G-Handle Allstate Gmail
  11. I-LD: "My car's fine" but photos show major damage
  12. N-95 or higher on QA
  13. G-Receive positive comment on NPS feedback
  14. I-Handle Carjacking ticket with correct process
  15. I-Assist in lyftnolteam Slack channel
  16. O-Handle ADT ticket
  17. O-Sent Intact comms to California driver
  18. B-Someone on FNOL talks about their pet in Slack
  19. B-Hit 99% adherence or higher
  20. N-Handle Fleet Coordinator ticket
  21. B-Tackle Jose or Gina lawsuit Gmail
  22. I-Complete a Period Review
  23. O-More than 10 total calls in one day
  24. B-Shift captain announces Phone SLA greater than 90% in Slack