HandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleADTticketHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreportReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadHandleNCISticketMore than10 totalcalls inone dayAssist inlyftnolteamSlackchannelHandleHertzticketTackle Joseor GinalawsuitGmailLD: "Mycar's fine"but photosshow majordamageAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackSendVSCcomms toLD95 orhigheron QACompletea PeriodReviewHandleFleetCoordinatorticketA lead givesyou positivefeedback viaemail orSlack DMHit 99%adherenceor higherSent Intactcomms toCaliforniadriverHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleADTticketHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreportReceivepositivecomment onNPSfeedbackTake ascreenshotof a leadHandleNCISticketMore than10 totalcalls inone dayAssist inlyftnolteamSlackchannelHandleHertzticketTackle Joseor GinalawsuitGmailLD: "Mycar's fine"but photosshow majordamageAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackSendVSCcomms toLD95 orhigheron QACompletea PeriodReviewHandleFleetCoordinatorticketA lead givesyou positivefeedback viaemail orSlack DMHit 99%adherenceor higherSent Intactcomms toCaliforniadriver

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
G
3
O
4
I
5
B
6
G
7
I
8
G
9
N
10
B
11
O
12
I
13
O
14
B
15
I
16
G
17
B
18
N
19
N
20
I
21
N
22
O
23
B
24
O
  1. G-Handle Allstate Gmail
  2. G-Have to request correct reactivation photos 2+ times from one LD
  3. O-Handle ADT ticket
  4. I-Handle Carjacking ticket with correct process
  5. B-Shift captain announces Phone SLA greater than 90% in Slack
  6. G-Handle ticket with Safety escalation (non-Carjacking)
  7. I-Handle an in-app report
  8. G-Receive positive comment on NPS feedback
  9. N-Take a screenshot of a lead
  10. B-Handle NCIS ticket
  11. O-More than 10 total calls in one day
  12. I-Assist in lyftnolteam Slack channel
  13. O-Handle Hertz ticket
  14. B-Tackle Jose or Gina lawsuit Gmail
  15. I-LD: "My car's fine" but photos show major damage
  16. G-Assist in fnol-help Slack channel
  17. B-Someone on FNOL talks about their pet in Slack
  18. N-Send VSC comms to LD
  19. N-95 or higher on QA
  20. I-Complete a Period Review
  21. N-Handle Fleet Coordinator ticket
  22. O-A lead gives you positive feedback via email or Slack DM
  23. B-Hit 99% adherence or higher
  24. O-Sent Intact comms to California driver