HandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageHandle ticketwith Safetyescalation(non-Carjacking)HandleADTticketHandleFleetCoordinatorticketTake ascreenshotof a leadA lead givesyou positivefeedback viaemail orSlack DMHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelHandleHertzticketHit 99%adherenceor higherCompletea PeriodReviewMore than10 totalcalls inone dayHandlean in-appreport95 orhigheron QATackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandleAllstateGmail HandleNCISticketSomeone onFNOL talksabout theirpet in SlackSendVSCcomms toLDHandleCarjackingticket withcorrectprocessShift captainannouncesPhone SLAgreater than90% in SlackLD: "Mycar's fine"but photosshow majordamageHandle ticketwith Safetyescalation(non-Carjacking)HandleADTticketHandleFleetCoordinatorticketTake ascreenshotof a leadA lead givesyou positivefeedback viaemail orSlack DMHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelHandleHertzticketHit 99%adherenceor higherCompletea PeriodReviewMore than10 totalcalls inone dayHandlean in-appreport95 orhigheron QATackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandleAllstateGmail HandleNCISticketSomeone onFNOL talksabout theirpet in SlackSendVSCcomms toLD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
G
5
O
6
N
7
N
8
O
9
G
10
G
11
G
12
I
13
O
14
B
15
I
16
O
17
I
18
N
19
B
20
O
21
G
22
B
23
B
24
N
  1. I-Handle Carjacking ticket with correct process
  2. B-Shift captain announces Phone SLA greater than 90% in Slack
  3. I-LD: "My car's fine" but photos show major damage
  4. G-Handle ticket with Safety escalation (non-Carjacking)
  5. O-Handle ADT ticket
  6. N-Handle Fleet Coordinator ticket
  7. N-Take a screenshot of a lead
  8. O-A lead gives you positive feedback via email or Slack DM
  9. G-Have to request correct reactivation photos 2+ times from one LD
  10. G-Receive positive comment on NPS feedback
  11. G-Assist in fnol-help Slack channel
  12. I-Assist in lyftnolteam Slack channel
  13. O-Handle Hertz ticket
  14. B-Hit 99% adherence or higher
  15. I-Complete a Period Review
  16. O-More than 10 total calls in one day
  17. I-Handle an in-app report
  18. N-95 or higher on QA
  19. B-Tackle Jose or Gina lawsuit Gmail
  20. O-Sent Intact comms to California driver
  21. G-Handle Allstate Gmail
  22. B-Handle NCIS ticket
  23. B-Someone on FNOL talks about their pet in Slack
  24. N-Send VSC comms to LD