Assist infnol-helpSlackchannelSent Intactcomms toCaliforniadriverHandleNCISticketHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleAllstateGmail Someone onFNOL talksabout theirpet in SlackHandleFleetCoordinatorticketHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandleADTticketLD: "Mycar's fine"but photosshow majordamageShift captainannouncesPhone SLAgreater than90% in SlackTackle Joseor GinalawsuitGmail95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketHandlean in-appreportTake ascreenshotof a leadHit 99%adherenceor higherReceivepositivecomment onNPSfeedbackSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone dayAssist infnol-helpSlackchannelSent Intactcomms toCaliforniadriverHandleNCISticketHandle ticketwith Safetyescalation(non-Carjacking)Assist inlyftnolteamSlackchannelHandleAllstateGmail Someone onFNOL talksabout theirpet in SlackHandleFleetCoordinatorticketHandleCarjackingticket withcorrectprocessCompletea PeriodReviewHandleADTticketLD: "Mycar's fine"but photosshow majordamageShift captainannouncesPhone SLAgreater than90% in SlackTackle Joseor GinalawsuitGmail95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleHertzticketHandlean in-appreportTake ascreenshotof a leadHit 99%adherenceor higherReceivepositivecomment onNPSfeedbackSendVSCcomms toLDA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone day

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
B
4
G
5
I
6
G
7
B
8
N
9
I
10
I
11
O
12
I
13
B
14
B
15
N
16
G
17
O
18
I
19
N
20
B
21
G
22
N
23
O
24
O
  1. G-Assist in fnol-help Slack channel
  2. O-Sent Intact comms to California driver
  3. B-Handle NCIS ticket
  4. G-Handle ticket with Safety escalation (non-Carjacking)
  5. I-Assist in lyftnolteam Slack channel
  6. G-Handle Allstate Gmail
  7. B-Someone on FNOL talks about their pet in Slack
  8. N-Handle Fleet Coordinator ticket
  9. I-Handle Carjacking ticket with correct process
  10. I-Complete a Period Review
  11. O-Handle ADT ticket
  12. I-LD: "My car's fine" but photos show major damage
  13. B-Shift captain announces Phone SLA greater than 90% in Slack
  14. B-Tackle Jose or Gina lawsuit Gmail
  15. N-95 or higher on QA
  16. G-Have to request correct reactivation photos 2+ times from one LD
  17. O-Handle Hertz ticket
  18. I-Handle an in-app report
  19. N-Take a screenshot of a lead
  20. B-Hit 99% adherence or higher
  21. G-Receive positive comment on NPS feedback
  22. N-Send VSC comms to LD
  23. O-A lead gives you positive feedback via email or Slack DM
  24. O-More than 10 total calls in one day