Handlean in-appreportHave to requestcorrectreactivationphotos 2+ timesfrom one LDMore than10 totalcalls inone daySendVSCcomms toLDReceivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)Sent Intactcomms toCaliforniadriverA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail HandleCarjackingticket withcorrectprocessHandleNCISticketLD: "Mycar's fine"but photosshow majordamageSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmail95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackHit 99%adherenceor higherAssist inlyftnolteamSlackchannelHandleADTticketCompletea PeriodReviewTake ascreenshotof a leadHandleHertzticketHandlean in-appreportHave to requestcorrectreactivationphotos 2+ timesfrom one LDMore than10 totalcalls inone daySendVSCcomms toLDReceivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)Sent Intactcomms toCaliforniadriverA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail HandleCarjackingticket withcorrectprocessHandleNCISticketLD: "Mycar's fine"but photosshow majordamageSomeone onFNOL talksabout theirpet in SlackTackle Joseor GinalawsuitGmail95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackHit 99%adherenceor higherAssist inlyftnolteamSlackchannelHandleADTticketCompletea PeriodReviewTake ascreenshotof a leadHandleHertzticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
N
5
G
6
N
7
G
8
G
9
O
10
O
11
G
12
I
13
B
14
I
15
B
16
B
17
N
18
B
19
B
20
I
21
O
22
I
23
N
24
O
  1. I-Handle an in-app report
  2. G-Have to request correct reactivation photos 2+ times from one LD
  3. O-More than 10 total calls in one day
  4. N-Send VSC comms to LD
  5. G-Receive positive comment on NPS feedback
  6. N-Handle Fleet Coordinator ticket
  7. G-Assist in fnol-help Slack channel
  8. G-Handle ticket with Safety escalation (non-Carjacking)
  9. O-Sent Intact comms to California driver
  10. O-A lead gives you positive feedback via email or Slack DM
  11. G-Handle Allstate Gmail
  12. I-Handle Carjacking ticket with correct process
  13. B-Handle NCIS ticket
  14. I-LD: "My car's fine" but photos show major damage
  15. B-Someone on FNOL talks about their pet in Slack
  16. B-Tackle Jose or Gina lawsuit Gmail
  17. N-95 or higher on QA
  18. B-Shift captain announces Phone SLA greater than 90% in Slack
  19. B-Hit 99% adherence or higher
  20. I-Assist in lyftnolteam Slack channel
  21. O-Handle ADT ticket
  22. I-Complete a Period Review
  23. N-Take a screenshot of a lead
  24. O-Handle Hertz ticket