Completea PeriodReviewAssist inlyftnolteamSlackchannelHandleNCISticketLD: "Mycar's fine"but photosshow majordamageHandleADTticketTake ascreenshotof a leadHandlean in-appreportMore than10 totalcalls inone dayHandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDTackle Joseor GinalawsuitGmailHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessHit 99%adherenceor higher95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail Sent Intactcomms toCaliforniadriverReceivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDCompletea PeriodReviewAssist inlyftnolteamSlackchannelHandleNCISticketLD: "Mycar's fine"but photosshow majordamageHandleADTticketTake ascreenshotof a leadHandlean in-appreportMore than10 totalcalls inone dayHandleHertzticketShift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDTackle Joseor GinalawsuitGmailHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessHit 99%adherenceor higher95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleAllstateGmail Sent Intactcomms toCaliforniadriverReceivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketAssist infnol-helpSlackchannelSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
B
4
I
5
O
6
N
7
I
8
O
9
O
10
B
11
N
12
B
13
G
14
I
15
B
16
N
17
O
18
G
19
O
20
G
21
N
22
G
23
B
24
G
  1. I-Complete a Period Review
  2. I-Assist in lyftnolteam Slack channel
  3. B-Handle NCIS ticket
  4. I-LD: "My car's fine" but photos show major damage
  5. O-Handle ADT ticket
  6. N-Take a screenshot of a lead
  7. I-Handle an in-app report
  8. O-More than 10 total calls in one day
  9. O-Handle Hertz ticket
  10. B-Shift captain announces Phone SLA greater than 90% in Slack
  11. N-Send VSC comms to LD
  12. B-Tackle Jose or Gina lawsuit Gmail
  13. G-Handle ticket with Safety escalation (non-Carjacking)
  14. I-Handle Carjacking ticket with correct process
  15. B-Hit 99% adherence or higher
  16. N-95 or higher on QA
  17. O-A lead gives you positive feedback via email or Slack DM
  18. G-Handle Allstate Gmail
  19. O-Sent Intact comms to California driver
  20. G-Receive positive comment on NPS feedback
  21. N-Handle Fleet Coordinator ticket
  22. G-Assist in fnol-help Slack channel
  23. B-Someone on FNOL talks about their pet in Slack
  24. G-Have to request correct reactivation photos 2+ times from one LD