HandleADTticket95 orhigheron QAHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreportHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadSent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageHandleNCISticketSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDSendVSCcomms toLDTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackHit 99%adherenceor higherHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DMAssist inlyftnolteamSlackchannelCompletea PeriodReviewMore than10 totalcalls inone dayHandleFleetCoordinatorticketShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHandleHertzticketHandleADTticket95 orhigheron QAHandle ticketwith Safetyescalation(non-Carjacking)Handlean in-appreportHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadSent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageHandleNCISticketSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDSendVSCcomms toLDTackle Joseor GinalawsuitGmailReceivepositivecomment onNPSfeedbackHit 99%adherenceor higherHandleAllstateGmail A lead givesyou positivefeedback viaemail orSlack DMAssist inlyftnolteamSlackchannelCompletea PeriodReviewMore than10 totalcalls inone dayHandleFleetCoordinatorticketShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelHandleHertzticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
N
3
G
4
I
5
I
6
N
7
O
8
I
9
B
10
B
11
G
12
N
13
B
14
G
15
B
16
G
17
O
18
I
19
I
20
O
21
N
22
B
23
G
24
O
  1. O-Handle ADT ticket
  2. N-95 or higher on QA
  3. G-Handle ticket with Safety escalation (non-Carjacking)
  4. I-Handle an in-app report
  5. I-Handle Carjacking ticket with correct process
  6. N-Take a screenshot of a lead
  7. O-Sent Intact comms to California driver
  8. I-LD: "My car's fine" but photos show major damage
  9. B-Handle NCIS ticket
  10. B-Someone on FNOL talks about their pet in Slack
  11. G-Have to request correct reactivation photos 2+ times from one LD
  12. N-Send VSC comms to LD
  13. B-Tackle Jose or Gina lawsuit Gmail
  14. G-Receive positive comment on NPS feedback
  15. B-Hit 99% adherence or higher
  16. G-Handle Allstate Gmail
  17. O-A lead gives you positive feedback via email or Slack DM
  18. I-Assist in lyftnolteam Slack channel
  19. I-Complete a Period Review
  20. O-More than 10 total calls in one day
  21. N-Handle Fleet Coordinator ticket
  22. B-Shift captain announces Phone SLA greater than 90% in Slack
  23. G-Assist in fnol-help Slack channel
  24. O-Handle Hertz ticket