Take ascreenshotof a leadHandlean in-appreportSendVSCcomms toLDHandleCarjackingticket withcorrectprocessHandleNCISticketTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackHandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHit 99%adherenceor higherMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleADTticketAssist inlyftnolteamSlackchannelHandleFleetCoordinatorticketSomeone onFNOL talksabout theirpet in SlackReceivepositivecomment onNPSfeedback95 orhigheron QACompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageHandleAllstateGmail Handle ticketwith Safetyescalation(non-Carjacking)Take ascreenshotof a leadHandlean in-appreportSendVSCcomms toLDHandleCarjackingticket withcorrectprocessHandleNCISticketTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackHandleHertzticketA lead givesyou positivefeedback viaemail orSlack DMHit 99%adherenceor higherMore than10 totalcalls inone dayHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleADTticketAssist inlyftnolteamSlackchannelHandleFleetCoordinatorticketSomeone onFNOL talksabout theirpet in SlackReceivepositivecomment onNPSfeedback95 orhigheron QACompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageHandleAllstateGmail Handle ticketwith Safetyescalation(non-Carjacking)

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
N
4
I
5
B
6
B
7
O
8
G
9
B
10
O
11
O
12
B
13
O
14
G
15
O
16
I
17
N
18
B
19
G
20
N
21
I
22
I
23
G
24
G
  1. N-Take a screenshot of a lead
  2. I-Handle an in-app report
  3. N-Send VSC comms to LD
  4. I-Handle Carjacking ticket with correct process
  5. B-Handle NCIS ticket
  6. B-Tackle Jose or Gina lawsuit Gmail
  7. O-Sent Intact comms to California driver
  8. G-Assist in fnol-help Slack channel
  9. B-Shift captain announces Phone SLA greater than 90% in Slack
  10. O-Handle Hertz ticket
  11. O-A lead gives you positive feedback via email or Slack DM
  12. B-Hit 99% adherence or higher
  13. O-More than 10 total calls in one day
  14. G-Have to request correct reactivation photos 2+ times from one LD
  15. O-Handle ADT ticket
  16. I-Assist in lyftnolteam Slack channel
  17. N-Handle Fleet Coordinator ticket
  18. B-Someone on FNOL talks about their pet in Slack
  19. G-Receive positive comment on NPS feedback
  20. N-95 or higher on QA
  21. I-Complete a Period Review
  22. I-LD: "My car's fine" but photos show major damage
  23. G-Handle Allstate Gmail
  24. G-Handle ticket with Safety escalation (non-Carjacking)