Hit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)Receivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandleFleetCoordinatorticketHandleNCISticketHandleCarjackingticket withcorrectprocessHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandlean in-appreport95 orhigheron QAMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelSendVSCcomms toLDLD: "Mycar's fine"but photosshow majordamageHandleADTticketHandleHertzticketHandleAllstateGmail Hit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMHandle ticketwith Safetyescalation(non-Carjacking)Receivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandleFleetCoordinatorticketHandleNCISticketHandleCarjackingticket withcorrectprocessHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandlean in-appreport95 orhigheron QAMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackTake ascreenshotof a leadShift captainannouncesPhone SLAgreater than90% in SlackAssist infnol-helpSlackchannelSendVSCcomms toLDLD: "Mycar's fine"but photosshow majordamageHandleADTticketHandleHertzticketHandleAllstateGmail 

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
G
5
G
6
I
7
B
8
O
9
N
10
B
11
I
12
G
13
I
14
N
15
O
16
B
17
N
18
B
19
G
20
N
21
I
22
O
23
O
24
G
  1. B-Hit 99% adherence or higher
  2. I-Complete a Period Review
  3. O-A lead gives you positive feedback via email or Slack DM
  4. G-Handle ticket with Safety escalation (non-Carjacking)
  5. G-Receive positive comment on NPS feedback
  6. I-Assist in lyftnolteam Slack channel
  7. B-Tackle Jose or Gina lawsuit Gmail
  8. O-Sent Intact comms to California driver
  9. N-Handle Fleet Coordinator ticket
  10. B-Handle NCIS ticket
  11. I-Handle Carjacking ticket with correct process
  12. G-Have to request correct reactivation photos 2+ times from one LD
  13. I-Handle an in-app report
  14. N-95 or higher on QA
  15. O-More than 10 total calls in one day
  16. B-Someone on FNOL talks about their pet in Slack
  17. N-Take a screenshot of a lead
  18. B-Shift captain announces Phone SLA greater than 90% in Slack
  19. G-Assist in fnol-help Slack channel
  20. N-Send VSC comms to LD
  21. I-LD: "My car's fine" but photos show major damage
  22. O-Handle ADT ticket
  23. O-Handle Hertz ticket
  24. G-Handle Allstate Gmail