Sent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageCompletea PeriodReviewHandleFleetCoordinatorticketHit 99%adherenceor higher95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDHandleHertzticketHandlean in-appreportA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDAssist inlyftnolteamSlackchannelHandleADTticketReceivepositivecomment onNPSfeedbackTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessHandleNCISticketHandleAllstateGmail Take ascreenshotof a leadSent Intactcomms toCaliforniadriverLD: "Mycar's fine"but photosshow majordamageCompletea PeriodReviewHandleFleetCoordinatorticketHit 99%adherenceor higher95 orhigheron QAShift captainannouncesPhone SLAgreater than90% in SlackSendVSCcomms toLDHandleHertzticketHandlean in-appreportA lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone daySomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDAssist inlyftnolteamSlackchannelHandleADTticketReceivepositivecomment onNPSfeedbackTackle Joseor GinalawsuitGmailAssist infnol-helpSlackchannelHandle ticketwith Safetyescalation(non-Carjacking)HandleCarjackingticket withcorrectprocessHandleNCISticketHandleAllstateGmail Take ascreenshotof a lead

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
I
4
N
5
B
6
N
7
B
8
N
9
O
10
I
11
O
12
O
13
B
14
G
15
I
16
O
17
G
18
B
19
G
20
G
21
I
22
B
23
G
24
N
  1. O-Sent Intact comms to California driver
  2. I-LD: "My car's fine" but photos show major damage
  3. I-Complete a Period Review
  4. N-Handle Fleet Coordinator ticket
  5. B-Hit 99% adherence or higher
  6. N-95 or higher on QA
  7. B-Shift captain announces Phone SLA greater than 90% in Slack
  8. N-Send VSC comms to LD
  9. O-Handle Hertz ticket
  10. I-Handle an in-app report
  11. O-A lead gives you positive feedback via email or Slack DM
  12. O-More than 10 total calls in one day
  13. B-Someone on FNOL talks about their pet in Slack
  14. G-Have to request correct reactivation photos 2+ times from one LD
  15. I-Assist in lyftnolteam Slack channel
  16. O-Handle ADT ticket
  17. G-Receive positive comment on NPS feedback
  18. B-Tackle Jose or Gina lawsuit Gmail
  19. G-Assist in fnol-help Slack channel
  20. G-Handle ticket with Safety escalation (non-Carjacking)
  21. I-Handle Carjacking ticket with correct process
  22. B-Handle NCIS ticket
  23. G-Handle Allstate Gmail
  24. N-Take a screenshot of a lead