Someone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleADTticketLD: "Mycar's fine"but photosshow majordamageTake ascreenshotof a leadTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandlean in-appreportHandleAllstateGmail HandleFleetCoordinatorticketAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Completea PeriodReviewHandleCarjackingticket withcorrectprocess95 orhigheron QAHit 99%adherenceor higherSendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHandleNCISticketSomeone onFNOL talksabout theirpet in SlackMore than10 totalcalls inone dayHandleADTticketLD: "Mycar's fine"but photosshow majordamageTake ascreenshotof a leadTackle Joseor GinalawsuitGmailSent Intactcomms toCaliforniadriverHandlean in-appreportHandleAllstateGmail HandleFleetCoordinatorticketAssist infnol-helpSlackchannelShift captainannouncesPhone SLAgreater than90% in SlackHandle ticketwith Safetyescalation(non-Carjacking)Completea PeriodReviewHandleCarjackingticket withcorrectprocess95 orhigheron QAHit 99%adherenceor higherSendVSCcomms toLDHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackAssist inlyftnolteamSlackchannelA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHandleNCISticket

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
O
4
I
5
N
6
B
7
O
8
I
9
G
10
N
11
G
12
B
13
G
14
I
15
I
16
N
17
B
18
N
19
G
20
G
21
I
22
O
23
O
24
B
  1. B-Someone on FNOL talks about their pet in Slack
  2. O-More than 10 total calls in one day
  3. O-Handle ADT ticket
  4. I-LD: "My car's fine" but photos show major damage
  5. N-Take a screenshot of a lead
  6. B-Tackle Jose or Gina lawsuit Gmail
  7. O-Sent Intact comms to California driver
  8. I-Handle an in-app report
  9. G-Handle Allstate Gmail
  10. N-Handle Fleet Coordinator ticket
  11. G-Assist in fnol-help Slack channel
  12. B-Shift captain announces Phone SLA greater than 90% in Slack
  13. G-Handle ticket with Safety escalation (non-Carjacking)
  14. I-Complete a Period Review
  15. I-Handle Carjacking ticket with correct process
  16. N-95 or higher on QA
  17. B-Hit 99% adherence or higher
  18. N-Send VSC comms to LD
  19. G-Have to request correct reactivation photos 2+ times from one LD
  20. G-Receive positive comment on NPS feedback
  21. I-Assist in lyftnolteam Slack channel
  22. O-A lead gives you positive feedback via email or Slack DM
  23. O-Handle Hertz ticket
  24. B-Handle NCIS ticket