Have to requestcorrectreactivationphotos 2+ timesfrom one LDLD: "Mycar's fine"but photosshow majordamage95 orhigheron QACompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackHandlean in-appreportTake ascreenshotof a leadHandleFleetCoordinatorticketAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessSendVSCcomms toLDHandleAllstateGmail Receivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketSent Intactcomms toCaliforniadriverHandleHertzticketHit 99%adherenceor higherSomeone onFNOL talksabout theirpet in SlackHave to requestcorrectreactivationphotos 2+ timesfrom one LDLD: "Mycar's fine"but photosshow majordamage95 orhigheron QACompletea PeriodReviewShift captainannouncesPhone SLAgreater than90% in SlackHandlean in-appreportTake ascreenshotof a leadHandleFleetCoordinatorticketAssist infnol-helpSlackchannelAssist inlyftnolteamSlackchannelMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketTackle Joseor GinalawsuitGmailHandleCarjackingticket withcorrectprocessSendVSCcomms toLDHandleAllstateGmail Receivepositivecomment onNPSfeedbackHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketSent Intactcomms toCaliforniadriverHandleHertzticketHit 99%adherenceor higherSomeone onFNOL talksabout theirpet in Slack

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
N
4
I
5
B
6
I
7
N
8
N
9
G
10
I
11
O
12
O
13
O
14
B
15
I
16
N
17
G
18
G
19
G
20
B
21
O
22
O
23
B
24
B
  1. G-Have to request correct reactivation photos 2+ times from one LD
  2. I-LD: "My car's fine" but photos show major damage
  3. N-95 or higher on QA
  4. I-Complete a Period Review
  5. B-Shift captain announces Phone SLA greater than 90% in Slack
  6. I-Handle an in-app report
  7. N-Take a screenshot of a lead
  8. N-Handle Fleet Coordinator ticket
  9. G-Assist in fnol-help Slack channel
  10. I-Assist in lyftnolteam Slack channel
  11. O-More than 10 total calls in one day
  12. O-A lead gives you positive feedback via email or Slack DM
  13. O-Handle ADT ticket
  14. B-Tackle Jose or Gina lawsuit Gmail
  15. I-Handle Carjacking ticket with correct process
  16. N-Send VSC comms to LD
  17. G-Handle Allstate Gmail
  18. G-Receive positive comment on NPS feedback
  19. G-Handle ticket with Safety escalation (non-Carjacking)
  20. B-Handle NCIS ticket
  21. O-Sent Intact comms to California driver
  22. O-Handle Hertz ticket
  23. B-Hit 99% adherence or higher
  24. B-Someone on FNOL talks about their pet in Slack