Handle ticketwith Safetyescalation(non-Carjacking)LD: "Mycar's fine"but photosshow majordamageReceivepositivecomment onNPSfeedbackSendVSCcomms toLDSomeone onFNOL talksabout theirpet in SlackShift captainannouncesPhone SLAgreater than90% in SlackHit 99%adherenceor higherHandleNCISticketAssist infnol-helpSlackchannelHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleCarjackingticket withcorrectprocessAssist inlyftnolteamSlackchannelCompletea PeriodReviewTackle Joseor GinalawsuitGmail95 orhigheron QAMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketHandleHertzticketHandlean in-appreportTake ascreenshotof a leadHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHandle ticketwith Safetyescalation(non-Carjacking)LD: "Mycar's fine"but photosshow majordamageReceivepositivecomment onNPSfeedbackSendVSCcomms toLDSomeone onFNOL talksabout theirpet in SlackShift captainannouncesPhone SLAgreater than90% in SlackHit 99%adherenceor higherHandleNCISticketAssist infnol-helpSlackchannelHandleAllstateGmail Have to requestcorrectreactivationphotos 2+ timesfrom one LDHandleCarjackingticket withcorrectprocessAssist inlyftnolteamSlackchannelCompletea PeriodReviewTackle Joseor GinalawsuitGmail95 orhigheron QAMore than10 totalcalls inone dayA lead givesyou positivefeedback viaemail orSlack DMHandleADTticketHandleHertzticketHandlean in-appreportTake ascreenshotof a leadHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriver

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
I
3
G
4
N
5
B
6
B
7
B
8
B
9
G
10
G
11
G
12
I
13
I
14
I
15
B
16
N
17
O
18
O
19
O
20
O
21
I
22
N
23
N
24
O
  1. G-Handle ticket with Safety escalation (non-Carjacking)
  2. I-LD: "My car's fine" but photos show major damage
  3. G-Receive positive comment on NPS feedback
  4. N-Send VSC comms to LD
  5. B-Someone on FNOL talks about their pet in Slack
  6. B-Shift captain announces Phone SLA greater than 90% in Slack
  7. B-Hit 99% adherence or higher
  8. B-Handle NCIS ticket
  9. G-Assist in fnol-help Slack channel
  10. G-Handle Allstate Gmail
  11. G-Have to request correct reactivation photos 2+ times from one LD
  12. I-Handle Carjacking ticket with correct process
  13. I-Assist in lyftnolteam Slack channel
  14. I-Complete a Period Review
  15. B-Tackle Jose or Gina lawsuit Gmail
  16. N-95 or higher on QA
  17. O-More than 10 total calls in one day
  18. O-A lead gives you positive feedback via email or Slack DM
  19. O-Handle ADT ticket
  20. O-Handle Hertz ticket
  21. I-Handle an in-app report
  22. N-Take a screenshot of a lead
  23. N-Handle Fleet Coordinator ticket
  24. O-Sent Intact comms to California driver