Sent Intactcomms toCaliforniadriverSomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)A lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone dayHandleAllstateGmail HandleCarjackingticket withcorrectprocessHit 99%adherenceor higherShift captainannouncesPhone SLAgreater than90% in Slack95 orhigheron QAHandleFleetCoordinatorticketSendVSCcomms toLDHandleNCISticketTackle Joseor GinalawsuitGmailHandlean in-appreportHandleADTticketHandleHertzticketTake ascreenshotof a leadAssist inlyftnolteamSlackchannelCompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedbackSent Intactcomms toCaliforniadriverSomeone onFNOL talksabout theirpet in SlackHandle ticketwith Safetyescalation(non-Carjacking)A lead givesyou positivefeedback viaemail orSlack DMMore than10 totalcalls inone dayHandleAllstateGmail HandleCarjackingticket withcorrectprocessHit 99%adherenceor higherShift captainannouncesPhone SLAgreater than90% in Slack95 orhigheron QAHandleFleetCoordinatorticketSendVSCcomms toLDHandleNCISticketTackle Joseor GinalawsuitGmailHandlean in-appreportHandleADTticketHandleHertzticketTake ascreenshotof a leadAssist inlyftnolteamSlackchannelCompletea PeriodReviewLD: "Mycar's fine"but photosshow majordamageAssist infnol-helpSlackchannelHave to requestcorrectreactivationphotos 2+ timesfrom one LDReceivepositivecomment onNPSfeedback

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
B
3
G
4
O
5
O
6
G
7
I
8
B
9
B
10
N
11
N
12
N
13
B
14
B
15
I
16
O
17
O
18
N
19
I
20
I
21
I
22
G
23
G
24
G
  1. O-Sent Intact comms to California driver
  2. B-Someone on FNOL talks about their pet in Slack
  3. G-Handle ticket with Safety escalation (non-Carjacking)
  4. O-A lead gives you positive feedback via email or Slack DM
  5. O-More than 10 total calls in one day
  6. G-Handle Allstate Gmail
  7. I-Handle Carjacking ticket with correct process
  8. B-Hit 99% adherence or higher
  9. B-Shift captain announces Phone SLA greater than 90% in Slack
  10. N-95 or higher on QA
  11. N-Handle Fleet Coordinator ticket
  12. N-Send VSC comms to LD
  13. B-Handle NCIS ticket
  14. B-Tackle Jose or Gina lawsuit Gmail
  15. I-Handle an in-app report
  16. O-Handle ADT ticket
  17. O-Handle Hertz ticket
  18. N-Take a screenshot of a lead
  19. I-Assist in lyftnolteam Slack channel
  20. I-Complete a Period Review
  21. I-LD: "My car's fine" but photos show major damage
  22. G-Assist in fnol-help Slack channel
  23. G-Have to request correct reactivation photos 2+ times from one LD
  24. G-Receive positive comment on NPS feedback