HandleFleetCoordinatorticketShift captainannouncesPhone SLAgreater than90% in SlackHandleADTticketCompletea PeriodReviewSomeone onFNOL talksabout theirpet in SlackAssist infnol-helpSlackchannelHandleAllstateGmail Sent Intactcomms toCaliforniadriverTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketSendVSCcomms toLDHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadHandle ticketwith Safetyescalation(non-Carjacking)More than10 totalcalls inone dayHandlean in-appreport95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHit 99%adherenceor higherLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedbackHandleFleetCoordinatorticketShift captainannouncesPhone SLAgreater than90% in SlackHandleADTticketCompletea PeriodReviewSomeone onFNOL talksabout theirpet in SlackAssist infnol-helpSlackchannelHandleAllstateGmail Sent Intactcomms toCaliforniadriverTackle Joseor GinalawsuitGmailHave to requestcorrectreactivationphotos 2+ timesfrom one LDHandleNCISticketSendVSCcomms toLDHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadHandle ticketwith Safetyescalation(non-Carjacking)More than10 totalcalls inone dayHandlean in-appreport95 orhigheron QAA lead givesyou positivefeedback viaemail orSlack DMHandleHertzticketHit 99%adherenceor higherLD: "Mycar's fine"but photosshow majordamageAssist inlyftnolteamSlackchannelReceivepositivecomment onNPSfeedback

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
B
3
O
4
I
5
B
6
G
7
G
8
O
9
B
10
G
11
B
12
N
13
I
14
N
15
G
16
O
17
I
18
N
19
O
20
O
21
B
22
I
23
I
24
G
  1. N-Handle Fleet Coordinator ticket
  2. B-Shift captain announces Phone SLA greater than 90% in Slack
  3. O-Handle ADT ticket
  4. I-Complete a Period Review
  5. B-Someone on FNOL talks about their pet in Slack
  6. G-Assist in fnol-help Slack channel
  7. G-Handle Allstate Gmail
  8. O-Sent Intact comms to California driver
  9. B-Tackle Jose or Gina lawsuit Gmail
  10. G-Have to request correct reactivation photos 2+ times from one LD
  11. B-Handle NCIS ticket
  12. N-Send VSC comms to LD
  13. I-Handle Carjacking ticket with correct process
  14. N-Take a screenshot of a lead
  15. G-Handle ticket with Safety escalation (non-Carjacking)
  16. O-More than 10 total calls in one day
  17. I-Handle an in-app report
  18. N-95 or higher on QA
  19. O-A lead gives you positive feedback via email or Slack DM
  20. O-Handle Hertz ticket
  21. B-Hit 99% adherence or higher
  22. I-LD: "My car's fine" but photos show major damage
  23. I-Assist in lyftnolteam Slack channel
  24. G-Receive positive comment on NPS feedback