Hit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMHandleADTticket95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackShift captainannouncesPhone SLAgreater than90% in SlackHandleHertzticketLD: "Mycar's fine"but photosshow majordamageTackle Joseor GinalawsuitGmailHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandlean in-appreportMore than10 totalcalls inone dayReceivepositivecomment onNPSfeedbackHandleAllstateGmail Assist inlyftnolteamSlackchannelAssist infnol-helpSlackchannelHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadSendVSCcomms toLDHit 99%adherenceor higherCompletea PeriodReviewA lead givesyou positivefeedback viaemail orSlack DMHandleADTticket95 orhigheron QAHave to requestcorrectreactivationphotos 2+ timesfrom one LDSomeone onFNOL talksabout theirpet in SlackShift captainannouncesPhone SLAgreater than90% in SlackHandleHertzticketLD: "Mycar's fine"but photosshow majordamageTackle Joseor GinalawsuitGmailHandle ticketwith Safetyescalation(non-Carjacking)HandleNCISticketHandlean in-appreportMore than10 totalcalls inone dayReceivepositivecomment onNPSfeedbackHandleAllstateGmail Assist inlyftnolteamSlackchannelAssist infnol-helpSlackchannelHandleFleetCoordinatorticketSent Intactcomms toCaliforniadriverHandleCarjackingticket withcorrectprocessTake ascreenshotof a leadSendVSCcomms toLD

FNOL Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
O
4
O
5
N
6
G
7
B
8
B
9
O
10
I
11
B
12
G
13
B
14
I
15
O
16
G
17
G
18
I
19
G
20
N
21
O
22
I
23
N
24
N
  1. B-Hit 99% adherence or higher
  2. I-Complete a Period Review
  3. O-A lead gives you positive feedback via email or Slack DM
  4. O-Handle ADT ticket
  5. N-95 or higher on QA
  6. G-Have to request correct reactivation photos 2+ times from one LD
  7. B-Someone on FNOL talks about their pet in Slack
  8. B-Shift captain announces Phone SLA greater than 90% in Slack
  9. O-Handle Hertz ticket
  10. I-LD: "My car's fine" but photos show major damage
  11. B-Tackle Jose or Gina lawsuit Gmail
  12. G-Handle ticket with Safety escalation (non-Carjacking)
  13. B-Handle NCIS ticket
  14. I-Handle an in-app report
  15. O-More than 10 total calls in one day
  16. G-Receive positive comment on NPS feedback
  17. G-Handle Allstate Gmail
  18. I-Assist in lyftnolteam Slack channel
  19. G-Assist in fnol-help Slack channel
  20. N-Handle Fleet Coordinator ticket
  21. O-Sent Intact comms to California driver
  22. I-Handle Carjacking ticket with correct process
  23. N-Take a screenshot of a lead
  24. N-Send VSC comms to LD