Took lunchon time andfor the rightamount oftimeAnswereda questionin the chatCustomerrequests toleave Erin aVoivemail(x7299)NaturalDisaster/COVIDcallAddressChangeCallMake aPaymentDueDateChangeExplainAmortizationAsked aquestionin the chatContractQuestionsPayoff(Customer)InterpretercallFunnye-mailaddressCallerrefuses toverify last4 of SSNCustomercalls you bythe wrongnameMuted in timetocough/sneezeLaunchedSurvey toCallerCustomerPlacesyou onHoldTook 2ndBreakon-TimeAssumptionsCallCreditDisputeCallETCallTitleReleaseQuestionsSuccessfullyDe-escalatedcallerTook lunchon time andfor the rightamount oftimeAnswereda questionin the chatCustomerrequests toleave Erin aVoivemail(x7299)NaturalDisaster/COVIDcallAddressChangeCallMake aPaymentDueDateChangeExplainAmortizationAsked aquestionin the chatContractQuestionsPayoff(Customer)InterpretercallFunnye-mailaddressCallerrefuses toverify last4 of SSNCustomercalls you bythe wrongnameMuted in timetocough/sneezeLaunchedSurvey toCallerCustomerPlacesyou onHoldTook 2ndBreakon-TimeAssumptionsCallCreditDisputeCallETCallTitleReleaseQuestionsSuccessfullyDe-escalatedcaller

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took lunch on time and for the right amount of time
  2. Answered a question in the chat
  3. Customer requests to leave Erin a Voivemail (x7299)
  4. Natural Disaster/COVID call
  5. Address Change Call
  6. Make a Payment
  7. Due Date Change
  8. Explain Amortization
  9. Asked a question in the chat
  10. Contract Questions
  11. Payoff (Customer)
  12. Interpreter call
  13. Funny e-mail address
  14. Caller refuses to verify last 4 of SSN
  15. Customer calls you by the wrong name
  16. Muted in time to cough/sneeze
  17. Launched Survey to Caller
  18. Customer Places you on Hold
  19. Took 2nd Break on-Time
  20. Assumptions Call
  21. Credit Dispute Call
  22. ET Call
  23. Title Release Questions
  24. Successfully De-escalated caller