Took lunchon time andfor the rightamount oftimeExplainAmortizationTitleReleaseQuestionsMuted in timetocough/sneezeSuccessfullyDe-escalatedcallerETCallLaunchedSurvey toCallerCallerrefuses toverify last4 of SSNCustomerrequests toleave Erin aVoivemail(x7299)Took 2ndBreakon-TimeNaturalDisaster/COVIDcallFunnye-mailaddressCustomerPlacesyou onHoldCustomercalls you bythe wrongnameAsked aquestionin the chatDueDateChangeAddressChangeCallCreditDisputeCallPayoff(Customer)InterpretercallAssumptionsCallContractQuestionsAnswereda questionin the chatMake aPaymentTook lunchon time andfor the rightamount oftimeExplainAmortizationTitleReleaseQuestionsMuted in timetocough/sneezeSuccessfullyDe-escalatedcallerETCallLaunchedSurvey toCallerCallerrefuses toverify last4 of SSNCustomerrequests toleave Erin aVoivemail(x7299)Took 2ndBreakon-TimeNaturalDisaster/COVIDcallFunnye-mailaddressCustomerPlacesyou onHoldCustomercalls you bythe wrongnameAsked aquestionin the chatDueDateChangeAddressChangeCallCreditDisputeCallPayoff(Customer)InterpretercallAssumptionsCallContractQuestionsAnswereda questionin the chatMake aPayment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took lunch on time and for the right amount of time
  2. Explain Amortization
  3. Title Release Questions
  4. Muted in time to cough/sneeze
  5. Successfully De-escalated caller
  6. ET Call
  7. Launched Survey to Caller
  8. Caller refuses to verify last 4 of SSN
  9. Customer requests to leave Erin a Voivemail (x7299)
  10. Took 2nd Break on-Time
  11. Natural Disaster/COVID call
  12. Funny e-mail address
  13. Customer Places you on Hold
  14. Customer calls you by the wrong name
  15. Asked a question in the chat
  16. Due Date Change
  17. Address Change Call
  18. Credit Dispute Call
  19. Payoff (Customer)
  20. Interpreter call
  21. Assumptions Call
  22. Contract Questions
  23. Answered a question in the chat
  24. Make a Payment