(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Successfully De-escalated caller
Caller refuses to verify last 4 of SSN
Customer Places you on Hold
Muted in time to cough/sneeze
Customer calls you by the wrong name
Due Date Change
Customer requests to leave Erin a Voivemail (x7299)
Interpreter call
Contract Questions
Credit Dispute Call
Launched Survey to Caller
Natural Disaster/COVID call
Assumptions Call
Asked a question in the chat
Took 2nd Break on-Time
Explain Amortization
Make a Payment
Answered a question in the chat
ET Call
Took lunch on time and for the right amount of time
