Make aPaymentAssumptionsCallCallerrefuses toverify last4 of SSNCreditDisputeCallInterpretercallFunnye-mailaddressSuccessfullyDe-escalatedcallerETCallMuted in timetocough/sneezeContractQuestionsPayoff(Customer)CustomerPlacesyou onHoldAsked aquestionin the chatCustomercalls you bythe wrongnameLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)NaturalDisaster/COVIDcallTook lunchon time andfor the rightamount oftimeTitleReleaseQuestionsAddressChangeCallAnswereda questionin the chatDueDateChangeTook 2ndBreakon-TimeExplainAmortizationMake aPaymentAssumptionsCallCallerrefuses toverify last4 of SSNCreditDisputeCallInterpretercallFunnye-mailaddressSuccessfullyDe-escalatedcallerETCallMuted in timetocough/sneezeContractQuestionsPayoff(Customer)CustomerPlacesyou onHoldAsked aquestionin the chatCustomercalls you bythe wrongnameLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)NaturalDisaster/COVIDcallTook lunchon time andfor the rightamount oftimeTitleReleaseQuestionsAddressChangeCallAnswereda questionin the chatDueDateChangeTook 2ndBreakon-TimeExplainAmortization

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a Payment
  2. Assumptions Call
  3. Caller refuses to verify last 4 of SSN
  4. Credit Dispute Call
  5. Interpreter call
  6. Funny e-mail address
  7. Successfully De-escalated caller
  8. ET Call
  9. Muted in time to cough/sneeze
  10. Contract Questions
  11. Payoff (Customer)
  12. Customer Places you on Hold
  13. Asked a question in the chat
  14. Customer calls you by the wrong name
  15. Launched Survey to Caller
  16. Customer requests to leave Erin a Voivemail (x7299)
  17. Natural Disaster/COVID call
  18. Took lunch on time and for the right amount of time
  19. Title Release Questions
  20. Address Change Call
  21. Answered a question in the chat
  22. Due Date Change
  23. Took 2nd Break on-Time
  24. Explain Amortization