Callerrefuses toverify last4 of SSNLaunchedSurvey toCallerTook lunchon time andfor the rightamount oftimeInterpretercallDueDateChangePayoff(Customer)CustomerPlacesyou onHoldNaturalDisaster/COVIDcallFunnye-mailaddressExplainAmortizationCustomerrequests toleave Erin aVoivemail(x7299)Muted in timetocough/sneezeAnswereda questionin the chatContractQuestionsAddressChangeCallETCallCustomercalls you bythe wrongnameTitleReleaseQuestionsTook 2ndBreakon-TimeAssumptionsCallMake aPaymentAsked aquestionin the chatSuccessfullyDe-escalatedcallerCreditDisputeCallCallerrefuses toverify last4 of SSNLaunchedSurvey toCallerTook lunchon time andfor the rightamount oftimeInterpretercallDueDateChangePayoff(Customer)CustomerPlacesyou onHoldNaturalDisaster/COVIDcallFunnye-mailaddressExplainAmortizationCustomerrequests toleave Erin aVoivemail(x7299)Muted in timetocough/sneezeAnswereda questionin the chatContractQuestionsAddressChangeCallETCallCustomercalls you bythe wrongnameTitleReleaseQuestionsTook 2ndBreakon-TimeAssumptionsCallMake aPaymentAsked aquestionin the chatSuccessfullyDe-escalatedcallerCreditDisputeCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller refuses to verify last 4 of SSN
  2. Launched Survey to Caller
  3. Took lunch on time and for the right amount of time
  4. Interpreter call
  5. Due Date Change
  6. Payoff (Customer)
  7. Customer Places you on Hold
  8. Natural Disaster/COVID call
  9. Funny e-mail address
  10. Explain Amortization
  11. Customer requests to leave Erin a Voivemail (x7299)
  12. Muted in time to cough/sneeze
  13. Answered a question in the chat
  14. Contract Questions
  15. Address Change Call
  16. ET Call
  17. Customer calls you by the wrong name
  18. Title Release Questions
  19. Took 2nd Break on-Time
  20. Assumptions Call
  21. Make a Payment
  22. Asked a question in the chat
  23. Successfully De-escalated caller
  24. Credit Dispute Call