Muted in timetocough/sneezeFunnye-mailaddressCreditDisputeCallTitleReleaseQuestionsTook 2ndBreakon-TimeCustomerPlacesyou onHoldPayoff(Customer)DueDateChangeAnswereda questionin the chatAssumptionsCallNaturalDisaster/COVIDcallLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)ContractQuestionsMake aPaymentAsked aquestionin the chatCustomercalls you bythe wrongnameAddressChangeCallInterpretercallCallerrefuses toverify last4 of SSNETCallTook lunchon time andfor the rightamount oftimeSuccessfullyDe-escalatedcallerExplainAmortizationMuted in timetocough/sneezeFunnye-mailaddressCreditDisputeCallTitleReleaseQuestionsTook 2ndBreakon-TimeCustomerPlacesyou onHoldPayoff(Customer)DueDateChangeAnswereda questionin the chatAssumptionsCallNaturalDisaster/COVIDcallLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)ContractQuestionsMake aPaymentAsked aquestionin the chatCustomercalls you bythe wrongnameAddressChangeCallInterpretercallCallerrefuses toverify last4 of SSNETCallTook lunchon time andfor the rightamount oftimeSuccessfullyDe-escalatedcallerExplainAmortization

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Muted in time to cough/sneeze
  2. Funny e-mail address
  3. Credit Dispute Call
  4. Title Release Questions
  5. Took 2nd Break on-Time
  6. Customer Places you on Hold
  7. Payoff (Customer)
  8. Due Date Change
  9. Answered a question in the chat
  10. Assumptions Call
  11. Natural Disaster/COVID call
  12. Launched Survey to Caller
  13. Customer requests to leave Erin a Voivemail (x7299)
  14. Contract Questions
  15. Make a Payment
  16. Asked a question in the chat
  17. Customer calls you by the wrong name
  18. Address Change Call
  19. Interpreter call
  20. Caller refuses to verify last 4 of SSN
  21. ET Call
  22. Took lunch on time and for the right amount of time
  23. Successfully De-escalated caller
  24. Explain Amortization