Make aPaymentDueDateChangeNaturalDisaster/COVIDcallTook lunchon time andfor the rightamount oftimeTitleReleaseQuestionsCustomercalls you bythe wrongnameLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)AssumptionsCallExplainAmortizationETCallPayoff(Customer)Muted in timetocough/sneezeSuccessfullyDe-escalatedcallerFunnye-mailaddressContractQuestionsAddressChangeCallAsked aquestionin the chatInterpretercallCallerrefuses toverify last4 of SSNCustomerPlacesyou onHoldCreditDisputeCallAnswereda questionin the chatTook 2ndBreakon-TimeMake aPaymentDueDateChangeNaturalDisaster/COVIDcallTook lunchon time andfor the rightamount oftimeTitleReleaseQuestionsCustomercalls you bythe wrongnameLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)AssumptionsCallExplainAmortizationETCallPayoff(Customer)Muted in timetocough/sneezeSuccessfullyDe-escalatedcallerFunnye-mailaddressContractQuestionsAddressChangeCallAsked aquestionin the chatInterpretercallCallerrefuses toverify last4 of SSNCustomerPlacesyou onHoldCreditDisputeCallAnswereda questionin the chatTook 2ndBreakon-Time

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Make a Payment
  2. Due Date Change
  3. Natural Disaster/COVID call
  4. Took lunch on time and for the right amount of time
  5. Title Release Questions
  6. Customer calls you by the wrong name
  7. Launched Survey to Caller
  8. Customer requests to leave Erin a Voivemail (x7299)
  9. Assumptions Call
  10. Explain Amortization
  11. ET Call
  12. Payoff (Customer)
  13. Muted in time to cough/sneeze
  14. Successfully De-escalated caller
  15. Funny e-mail address
  16. Contract Questions
  17. Address Change Call
  18. Asked a question in the chat
  19. Interpreter call
  20. Caller refuses to verify last 4 of SSN
  21. Customer Places you on Hold
  22. Credit Dispute Call
  23. Answered a question in the chat
  24. Took 2nd Break on-Time