CustomerPlacesyou onHoldPayoff(Customer)CreditDisputeCallLaunchedSurvey toCallerAnswereda questionin the chatFunnye-mailaddressDueDateChangeMuted in timetocough/sneezeCallerrefuses toverify last4 of SSNAsked aquestionin the chatInterpretercallAddressChangeCallExplainAmortizationTook 2ndBreakon-TimeContractQuestionsTitleReleaseQuestionsAssumptionsCallCustomerrequests toleave Erin aVoivemail(x7299)ETCallTook lunchon time andfor the rightamount oftimeCustomercalls you bythe wrongnameNaturalDisaster/COVIDcallSuccessfullyDe-escalatedcallerMake aPaymentCustomerPlacesyou onHoldPayoff(Customer)CreditDisputeCallLaunchedSurvey toCallerAnswereda questionin the chatFunnye-mailaddressDueDateChangeMuted in timetocough/sneezeCallerrefuses toverify last4 of SSNAsked aquestionin the chatInterpretercallAddressChangeCallExplainAmortizationTook 2ndBreakon-TimeContractQuestionsTitleReleaseQuestionsAssumptionsCallCustomerrequests toleave Erin aVoivemail(x7299)ETCallTook lunchon time andfor the rightamount oftimeCustomercalls you bythe wrongnameNaturalDisaster/COVIDcallSuccessfullyDe-escalatedcallerMake aPayment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer Places you on Hold
  2. Payoff (Customer)
  3. Credit Dispute Call
  4. Launched Survey to Caller
  5. Answered a question in the chat
  6. Funny e-mail address
  7. Due Date Change
  8. Muted in time to cough/sneeze
  9. Caller refuses to verify last 4 of SSN
  10. Asked a question in the chat
  11. Interpreter call
  12. Address Change Call
  13. Explain Amortization
  14. Took 2nd Break on-Time
  15. Contract Questions
  16. Title Release Questions
  17. Assumptions Call
  18. Customer requests to leave Erin a Voivemail (x7299)
  19. ET Call
  20. Took lunch on time and for the right amount of time
  21. Customer calls you by the wrong name
  22. Natural Disaster/COVID call
  23. Successfully De-escalated caller
  24. Make a Payment