Payoff(Customer)Callerrefuses toverify last4 of SSNAddressChangeCallMuted in timetocough/sneezeContractQuestionsAssumptionsCallInterpretercallNaturalDisaster/COVIDcallMake aPaymentETCallCustomerPlacesyou onHoldLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)CreditDisputeCallTook lunchon time andfor the rightamount oftimeDueDateChangeAsked aquestionin the chatAnswereda questionin the chatExplainAmortizationTitleReleaseQuestionsSuccessfullyDe-escalatedcallerTook 2ndBreakon-TimeFunnye-mailaddressCustomercalls you bythe wrongnamePayoff(Customer)Callerrefuses toverify last4 of SSNAddressChangeCallMuted in timetocough/sneezeContractQuestionsAssumptionsCallInterpretercallNaturalDisaster/COVIDcallMake aPaymentETCallCustomerPlacesyou onHoldLaunchedSurvey toCallerCustomerrequests toleave Erin aVoivemail(x7299)CreditDisputeCallTook lunchon time andfor the rightamount oftimeDueDateChangeAsked aquestionin the chatAnswereda questionin the chatExplainAmortizationTitleReleaseQuestionsSuccessfullyDe-escalatedcallerTook 2ndBreakon-TimeFunnye-mailaddressCustomercalls you bythe wrongname

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Payoff (Customer)
  2. Caller refuses to verify last 4 of SSN
  3. Address Change Call
  4. Muted in time to cough/sneeze
  5. Contract Questions
  6. Assumptions Call
  7. Interpreter call
  8. Natural Disaster/COVID call
  9. Make a Payment
  10. ET Call
  11. Customer Places you on Hold
  12. Launched Survey to Caller
  13. Customer requests to leave Erin a Voivemail (x7299)
  14. Credit Dispute Call
  15. Took lunch on time and for the right amount of time
  16. Due Date Change
  17. Asked a question in the chat
  18. Answered a question in the chat
  19. Explain Amortization
  20. Title Release Questions
  21. Successfully De-escalated caller
  22. Took 2nd Break on-Time
  23. Funny e-mail address
  24. Customer calls you by the wrong name