LaunchedSurvey toCallerMuted in timetocough/sneezeInterpretercallAnswereda questionin the chatETCallDueDateChangeExplainAmortizationAsked aquestionin the chatCustomerrequests toleave Erin aVoivemail(x7299)Customercalls you bythe wrongnameSuccessfullyDe-escalatedcallerCreditDisputeCallTook lunchon time andfor the rightamount oftimeAssumptionsCallMake aPaymentCustomerPlacesyou onHoldContractQuestionsCallerrefuses toverify last4 of SSNNaturalDisaster/COVIDcallTook 2ndBreakon-TimeFunnye-mailaddressTitleReleaseQuestionsAddressChangeCallPayoff(Customer)LaunchedSurvey toCallerMuted in timetocough/sneezeInterpretercallAnswereda questionin the chatETCallDueDateChangeExplainAmortizationAsked aquestionin the chatCustomerrequests toleave Erin aVoivemail(x7299)Customercalls you bythe wrongnameSuccessfullyDe-escalatedcallerCreditDisputeCallTook lunchon time andfor the rightamount oftimeAssumptionsCallMake aPaymentCustomerPlacesyou onHoldContractQuestionsCallerrefuses toverify last4 of SSNNaturalDisaster/COVIDcallTook 2ndBreakon-TimeFunnye-mailaddressTitleReleaseQuestionsAddressChangeCallPayoff(Customer)

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Launched Survey to Caller
  2. Muted in time to cough/sneeze
  3. Interpreter call
  4. Answered a question in the chat
  5. ET Call
  6. Due Date Change
  7. Explain Amortization
  8. Asked a question in the chat
  9. Customer requests to leave Erin a Voivemail (x7299)
  10. Customer calls you by the wrong name
  11. Successfully De-escalated caller
  12. Credit Dispute Call
  13. Took lunch on time and for the right amount of time
  14. Assumptions Call
  15. Make a Payment
  16. Customer Places you on Hold
  17. Contract Questions
  18. Caller refuses to verify last 4 of SSN
  19. Natural Disaster/COVID call
  20. Took 2nd Break on-Time
  21. Funny e-mail address
  22. Title Release Questions
  23. Address Change Call
  24. Payoff (Customer)