Asked aquestionin the chatContractQuestionsAnswereda questionin the chatETCallLaunchedSurvey toCallerCustomercalls you bythe wrongnameNaturalDisaster/COVIDcallCallerrefuses toverify last4 of SSNMuted in timetocough/sneezeSuccessfullyDe-escalatedcallerTitleReleaseQuestionsPayoff(Customer)CustomerPlacesyou onHoldInterpretercallMake aPaymentTook lunchon time andfor the rightamount oftimeTook 2ndBreakon-TimeFunnye-mailaddressDueDateChangeCustomerrequests toleave Erin aVoivemail(x7299)ExplainAmortizationAssumptionsCallAddressChangeCallCreditDisputeCallAsked aquestionin the chatContractQuestionsAnswereda questionin the chatETCallLaunchedSurvey toCallerCustomercalls you bythe wrongnameNaturalDisaster/COVIDcallCallerrefuses toverify last4 of SSNMuted in timetocough/sneezeSuccessfullyDe-escalatedcallerTitleReleaseQuestionsPayoff(Customer)CustomerPlacesyou onHoldInterpretercallMake aPaymentTook lunchon time andfor the rightamount oftimeTook 2ndBreakon-TimeFunnye-mailaddressDueDateChangeCustomerrequests toleave Erin aVoivemail(x7299)ExplainAmortizationAssumptionsCallAddressChangeCallCreditDisputeCall

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked a question in the chat
  2. Contract Questions
  3. Answered a question in the chat
  4. ET Call
  5. Launched Survey to Caller
  6. Customer calls you by the wrong name
  7. Natural Disaster/COVID call
  8. Caller refuses to verify last 4 of SSN
  9. Muted in time to cough/sneeze
  10. Successfully De-escalated caller
  11. Title Release Questions
  12. Payoff (Customer)
  13. Customer Places you on Hold
  14. Interpreter call
  15. Make a Payment
  16. Took lunch on time and for the right amount of time
  17. Took 2nd Break on-Time
  18. Funny e-mail address
  19. Due Date Change
  20. Customer requests to leave Erin a Voivemail (x7299)
  21. Explain Amortization
  22. Assumptions Call
  23. Address Change Call
  24. Credit Dispute Call